My son's glasses became defective within two days. We were told they would be sent back for an exchange, but when we returned, one arm was still defective. What followed was a string of contradictory explanations from Dr. Chao. First, we were told they were sent back and exchanged. Then she said they were completely dismantled and rebuilt in house. Then she claimed it was a new pair. Then she said it was "fixed again" by someone in the back. None of it added up, and it became obvious the glasses were never actually sent back, and the doctor was getting frazzled with her own honesty. During the same visit, the doctor repeatedly went back and forth about whether my son broke the glasses. First, saying they were too small from the start, then implying he broke them within two days. After about 30 minutes of back and forth and accusations, she suddenly ended by saying the glasses were found to be faulty. Really? The flip flopping was unreal. She then offered a "free even exchange" and told us to choose from the adult section. Once we did, she backtracked again and said we would have to pay the price difference. I reminded her that she had offered free glasses from the store, but she just nodded with a fake smile and said it would cost more because they were adult glasses and therefore more expensive. I told her it's not about the money, but it's about principle. It felt misleading and dishonest. In the end, it was clear this place cared more about a few extra dollars than keeping their word. I asked for a refund. It just wasn't worth all the drama. My neighbor had originally recommended this place simply because it is literally two minutes from our houses, and we actually laughed about it together yesterday because she said she felt the exact same vibe. This place feels sketchy and poorly run from the moment you walk in. The "doctor" Chao puts on an overly fake, performative friendliness that feels forced and juvenile, while the front desk staff looks disengaged and unhappy. Not a crack of a smile on their faces. The overall atmosphere is awkward and uncomfortable. Even my 10 year old noticed something was off. Unprofessional, cringeworthy, unreliable, and dishonest. Definitely not returning or recommending this place. It will be embarrassing to refer this place to anyone. read more

The customer service in this place is great! They worked with my insurance to let me know what I would pay before charging me as some businesses do. Friendly, warm and relaxed atmosphere . Dr.Chao was nice, honest and provided great eye care! 5 stars! read more

Doctors and staff very helpful and friendly. They were able to remedy my situation quickly. I have scheduled a complete I exam in the near future. Thank you read more

I don't live in Katy but my family of five will drive 30 minutes and get all of our eyes examined on the same day. Dr Chao and Dr Yi are knowledgeable, friendly, and easy on the eyes (pun intended!) They'll answer all your questions and not press you to purchase anything that isn't necessary. Be sure to call ahead and they will check your insurance beforehand to verify benefits. read more

My son went for a bump on his eye, was given antibiotics/steroid prescription. The eye doctors energy is so fake friendly. Very inauthentic doctor. Not to mention my son now how has a second bump on his eye so I'll have to take him to another doctor. Very weird experience here. read more

Took over 2 weeks for the lab to get my glasses "right". Felt a bit off when I got them. Have had them a week for my eyes to adjust but still not quite right and getting headaches. Wanted to exchange for progressives rather than single vision. Their offer: $325. After waiting for weeks and already spending hundreds (with insurance) for a job I'm NOT satisfied with. They didn't even offer a discount for Veterans let alone for the inconvenience. read more

Great eyecare office. The staff is pleasant and wonderful to work with. Anyone that can make you smile is a plus. Dr. Yi was super nice and very thorough in her exploration. The office was clean and very modern. My new family eye center. Fantastic!! read more

I came from a great eye doctor near the Galleria Area but due to moving I had to find a new eye doctor. I came in to Eye Logic Eyecare with high expectations and I can sincerely say that they met my expectations. Most of the time I really love the doctors but the front staff is not always to that same satisfaction- I found the front staff at Eye Logic to be incredibly helpful and nice. It was nice to find that instant connection with them. Dr. Julie Yi was great every step, I felt comfortable with the exam and everything being done- in no way did I feel rushed or just like another client in the office. The office has a very clean look and chic- Decor. I would definitely recommend them and will be returning. read more

The service here is outstanding. The staff are very nice and accommodating. They're also taking the proper measures for covid, wearing their masks properly and disinfecting all the equipment before use etc. And the decor/aesthetic is beautiful, which is not something I ever thought I would say about an eye doctor's office. Would definitely recommend! read more

Very friendly staff! Great for families and kids. There is even an area for the kids to hang out. Decor is modern and classic with weathered wood, well lit rooms and spacious. It's very nice inside and clean. Dr. Chao has a great personality. She is fantastic with kids. read more

Eye Logic Eyecare - Store front - Optometrists Near Me - Katy, Texas

Great service and excellent attention to details. I have been there twice and both experiences where outstanding. Keep the great work. read more

My eyes have gotten worse not long after lasik and it was driving me nuts. Went in and saw Dr. Chao. Other than the unfortunate conclusion that I should wear glasses now when looking at a screen, the customer service was awesome. The office is very personal and clean. Dr. Chao was willing to speak to me on the phone and I really appreciate the one-on-one professional help she's provided. The staff are super down to earth and friendly as well. read more

Friendly staff, great service and really overall great experience. I highly recommend this practice for all your vision needs. I made the 22 mile drive to visit here (due to stellar Yelp reviews) and was glad I did. Be sure to check with your insurance and fill out the patient form before visiting to make the visit even smoother. read more

Very happy with the service, everyone was personal, attentive, and polite. My Husband really like going to Iconic He loves Dr. Chao. If you are looking for an eye Dr. I would recommend Iconic Eye Dr. Chao on Spring Green and Gaston/ Falcon Landing in the Krogers center . Dr. Chao My Family Thank You and your staff for taking good care of us. read more

Excellent customer service, very clean, and Dr.Chow shows how much she cares and was very detailed during eye exam. Didn't mind explaining if I didn't understand. If your in the area stop by and get a eye exam. read more

Eye Logic is a beautiful office with great optometrists who are very attentive to your needs. I was concerned that my last pair of glasses gave me headaches, so Dr. Chao made sure my prescription was correct for my new pair. I absolutely love my new Dior glasses and they are perfect for me. In my 25 years of wearing glasses, they are by far my favorite pair. Their selection of glasses is high quality and they have every look that you could want. Overall, I had a great experience at Eye Logic and will definitely be back again. read more

I was looking for a new optometrist, and Iconic Eyecare recently opened, so I decided to give it a try. From the moment I walked in, everyone was very friendly and inviting. The staff was professional and respectful. Dr. Yi did a thorough exam, made sure I was comfortable throughout, and answered all my questions in a way that was easy to understand. Their facilities were neat and clean. They also had a pretty good selection of glasses and sunglasses. I had trouble deciding which glasses fit my face, but Frances helped me select the right frames. 5/5 would recommend! One of the best optometrist offices I've been to! read more

Everyone here was so friendly and nice. The office was spacious and the decor was on point! It felt very clean and new. I had my appointment with Dr. Chao, very personable, friendly, informative and kind. I would definitely recommend anyone who is looking for a new eye doctor to come here and check it out. read more

Fantastic service! Dr. Chao and her staff are absolutely amazing! The doctor herself is extremely knowledgeable and very personable. The staff is friendly and patient, and helped me try on many frames (they have a wonderful selection) and finally narrow down to the right option. I was also impressed with the medical technology the office has. They will have my business for all the years to come! read more

I love my glasses but am disappointed about the service when I picked them up. The lady at the desk that helped me asked me if I could read with them and that was it. I expected to have the doctor or a representative check them for proper fit but this did not happen. Kind of a bummer after great service to that point. read more

Great place to have your annual vision checked by some of the best optometrist in town! I live about 45 minutes away but continue to see them for the past few years after receiving a referral from a friend. Their selection of glasses were a lot better than most and I ended up getting a pair of glasses along with my contacts because of the specific custom sizing they do! read more

After moving to Katy, I needed a new optometrist and could have not found a better place than Eye Logic! Dr Doris Chao and Dr Julie Yi are amazing! They are both very personable, patient and always took the time to answer all my questions and made sure my needs were met. The staff is also very helpful. There is a large selection of trendy frames too! I'm happy to have found my new optometry office and would definitely recommend Eye Logic for all your eye care needs. read more

Very nice people excellent service nice glasses and just good environment overall kid friendly

I had a wonderful experience visiting Dr. Yi at Eye Logic Eyecare. Everyone was very nice and made me feel very comfortable. I will definitely be coming back. So happy to have found such a great eye doctor! read more

Outstanding experience with Dr Chao! Exam was thorough, everything was explained to me and there were so many options for frames. I will definitely be a forever patient :) read more

I was in town to see my nephew and niece. I have some extra time and my sister who was recently seen at this facility, highly recommended Dr. Chao to check out my eyes. It had been years since I had an eye exam. I walked in without an appointment and was seen right away. I received personal care from Dr. Chao. She was patient and explained everything she did. I truly felt that I received vvip treatment there. They also take my vsp insurance. Bonus! I like how clean the office was. They are also environmentally conscious, which I appreciate. All "paperwork" was done on the laptop. Even signing the hippaa privacy practices act was on a laminated form with a sharpie, scanned, and erased for the next patient. Not one piece of paper was used for my visit. read more

I needed new eye test and was looking for a good opticians. I found this place excellent. Staff are pleasant and helpful. Dr, Julie Yi was very experienced and professional, Would recommend this place for your eye services .Thank you Eye logic. read more

I needed to update my prescription and get new glasses/contact lenses. It was awesome that they were able to see me that same day, since it was my day off. The eye exam was super easy. And Dr. Chao was particularly patient in helping me choose a pair of glasses. They have so much beautiful eyewear to choose from, but we were able to find one in a style that I particularly wanted. And she also gave me several different contact lenses to try, to see which one would feel best. When I told her I had a problem with dry eyes, she also gave me several samples of eye drops to try out. Dr. Chao was extremely helpful and attentive. Her recommendations totally solved my issues. read more

Very good service..The doctor was very patient with my 4 year old..she did a detailed study and guess what!!My son doesn't needs his glasses anymore..my son is happy and so are we.. read more

I loved every second of my visit! They were fast and insanely nice They know what they are doing!!! Everyone should come here!! Also the place is new and very clean! read more

Everyone in the office is very professional and friendly. All my questions were answered and I now have the best pair of glasses I have ever owned! read more

I walked in without an appointment so I could get some much needed sunglasses and was seen immediately.. the staff here is great and I was given an eye exam and fitted with glasses all under half an hour.. I was also able to use my flexible spending account to buy my prescription glasses.. this is a very clean store and doctor chao was also able to set me up with a prescription as my eyes had been irritated for a few weeks.. highly recommend this place for all your eye needs! read more

My daughter woke up with a red eye and a swollen eye lid. I was worried but Dr. Chao made me feel at ease. I loved how Dr. Chao let my daughter know the process step by step on looking in her eye. Since my daughter is 5 she doesn't always cooperate when not aware of what is happening. We were giving eye drops and she's doing a lot better. Since the moment you walk in the environment is very welcoming. Highly recommend! read more

Dr. Yi and staff were friendly and helpful. Dr. Yi also took time out in helping my daughter pick out her eyeglasses. She is so excited that she can't wait to wear them . read more

After sinus surgery, my hubby couldn't stand to wear his usual painful eyeglasses. Eye Logic was outstanding and professional helping by putting new soft pads on his old glasses and upon our request helping to order a new lighter pair of eyeglasses. Patient, friendly, knowledgeable. Their high reviews in Yelp are why we drove the extra miles to get there. So very worth it‼. FIVE STARS‼ read more

Iconic Eyecare is a chic office hidden within the suburbs of Katy. The types of frames you'll find here are quality and very fashionable. I got my very first pair of Ray Bans here and I love them! Julie & Doris were both friendly and helpful when helping me choose my frames, even past office hours, to help me find the perfect fit. read more

Dr. Julie Yi is the best! Come check her out at new office on Katy Gaston & Falcon Landing. I've been coming to her for years and I followed her from 99 Grandparkway because I really enjoy our chemistry. She's super cool and super fun! Come check her out for all your eyecare needs! read more

Friendly staff and professional eye care. Great facility with everything you could think of. They even had great selection of frames so I got a pair for myself and another pair for my daughter. Highly recommended! read more

Went for an exam,glasses and contacts. Definitely would recommend this place. I ended up taking my wife there for her exam and spectacles. The staff is friendly, knowledgeable, and trendy. They never seemed too busy to answer all questions and picked out a great variety of frames to choose from. read more

I've been using Iconic eyecare since they opened over a year ago. The office is very clean and chic. Dr. Julie Yi was very knowledgeable and attentive during my exam. The office staff was also very welcoming and friendly. I will continue to use their services in the future. They also had a nice selection of frames to choose from. read more