Absolutely terrible service. There are five people waiting while the employee sits at her computer, not assisting anyone. Several customers are only here to drop off equipment--a process that should take minutes--yet they've been waiting for over an hour. This level of inefficiency is unacceptable. Do yourself a favor and stay far away from Spectrum. Truly awful experience. read more

Spectrum - Absolutely terrible service. There are five people waiting while the employee sits at her computer, not assisting anyone. - Internet Service Providers Near Me - Clearwater, Florida

I just returned from Spectrum New Port Richey and was very impressed with the service and information received from a staff member, Joseph. He listened to my questions, answered them clearly and provided me with great solutions as to how to directly resolve the issues I was facing on both my cell and laptop. As I am new here, I was very pleased with the professionalism exhibited. Thank you. KG read more

We went in and registered at their kiosk (so much for personal greetings). After a few moments and an impromptu kiosk assistance from one of their folks, we were summoned over by Thomas E. We told him we were both ready to upgrade our phones and roll over our Spectrum Mobile service. Since we both (my dear Queen Bee and I) had iPhones and intact plans, the switch was easy and practically flawless. We went to the iPhone 15 Max Pro, so all the easier. Between the two of us, we got a $600 break on the new phones. Since these new buggers are $1K+ each, it helped. Thomas moved through the paperwork and switchovers like a real pro, telling us what he was doing with each step and each redundant login, ID swipe, credit card info, and so on. Problem came along when we both declined the payment/financing plan. It was not Thomas' fault; it was our bank thinking someone tried to pull a fast one. So all that was resolved in a few short but frustrating minutes. Thomas kept focused and guided us along patiently as he kept in programming our new phones. He also provided his card and business cell to us if anything went askew with the switchover. As all this was moving along, he told us to check to make sure all our apps, contacts, passwords, etc. made the big leap. For the most part, it was smooth as a gravy sandwich. No problems to speak of, and an ace in the hole should we find a hiccup down the road. I see all the bad reviews on here, but the Queen Bee and I were more than pleased with the process. Again, Thomas was more than patient, professional and pleasurable toward us. Yes: it's the cable company. Yes: dealing with them is OFTEN a royal pain in the tush. However, we take what we can get when it happens. read more

Spectrum - Internet Service Providers Near Me - Clearwater, Florida

Worst experience ever. I don't think a single person knows how to do their Job. Most Techs they send out are from RUSSIA and don't speak English and have know clue of what they are doing. They misquoted me on my price just to get my business. I could go on but whatever. Lesson learned!!!. NO SPECTRUM read more

Omggggg Lexi was awesome the people at this store is amazing they are polite helpful they take your time with you on your phone to teach you how to work things and Lexi is absolutely amazing patient polite professional they're all awesome at the store would highly recommend to go to the East Bay store is number one. read more

I had to wait several days before I wrote this. I was there last week for a 4 o'clock appointment. I checked in at 3:50 PM. I was the only appointment on the board with about 35 names who did not have appointments. I waited 45 minutes. There were two sales people helping customers. At one point, "Mary" walked over to a waiting customer and asked her if she was just returning equipment. The woman said yes and Mary started helping her. About 10 minutes later I went up to Mary and asked her if customers returning equipment took precedence over appointments. She said no, but they had people who made appointments being serviced. I said I know that as I am one of them. I asked her why she was hoping the woman who brought in her equipment to be returned? She said it was a pre-arranged exchange because it was clear that there was no official appointment. Mary said she was having a hard day. That made two of us. That is just an example of what my experience was. I ended up walking out. The center was packed with people waiting for help. read more

Spectrum is a joke. I've lived in many different states across the United States, and this is by far the worst internet service I've ever had. I've had spectrum at my current address for about 6 months. Prior to that, I had Frontier. Not one time did I ever have an outage with frontier in over a year, even with the hurricanes. With spectrum, my internet goes down 1-2 times a month. Every time I see their commercials about them being the most reliable, I almost piss my pants because it's so funny. This company is pathetic. read more

spectrum sucks so bad the bill keeps going up the quality of the WiFi has gotten unusable, they sent out 5 trucks just so a guy can stand around and say these ground connections are the old model... then do nothing! So we paid off the phone canceled the service returned the equipment and left with a 0 balance...They kept billing us even though we switched to T-Mobile 6 months ago. we call the customer service number to sit on hold endlessly then have someone who doesn't know their job say all they can do is make a note in my file. We don't have Spectrum!!! Today Spectrum called saying they are turning us into collections for not paying our bill! no one knows what's happening there! We were told in the Spectrum store we were done with a 0 balance then told by someone else we owed money. Get everything in writing with every name because they will say things give you "deals" that never show up on the bill, or your account has been closed then keep billing you. read more

So I went in to turn in some equipment. Justin the leader on duty asked why I came in today while carrying a box of equipment. Turning in some equipment. He said well we have several appointments ahead of me that might be coming. I said i'm here now and Spectum did not mention I need a appointment to return he said you can go to UPS I said i'm here not doing that he was pissed. So the guy finished with customer and I was next we sat he bs with dude for 5 minutes. Then 2 more returning equipment the which Justin sits outside on the phone not checking on the progres. So then the salesman grapped his drink and left to the backroom without saying a word. Still the manger not doing a thing to help us. The 2 people after left because the lack of workers and the mangers coming to check on his team. So we all left with our equipment. I quess they see the people returning equipment or leaving spectrum or the say go to UPS .. THEY worst experience ever. all the reviews suck for this location..That is sad. It's all good next step foot into a Spectrum cell phone store. Go to Ups and stay with your cell phone provider. Train your leaders to lead and how to represent your company read more

Always efficient on all requests be it technical support or phone calls. I will not be changing anytime soon.

WORSE CUSTOMER SERVICE EVER WITH A SOLID ONE-STAR IN REVIEWS ALL OVER THE COUNTRY!!! Frontier Installed service in a rental property I own destroying the underlying pipes. They did such a sloppy job that part of the cords were running on top of the grass presenting a tripping hazard and being exposed to the blades of the mower. I have been calling since last year requesting a refund for those repairs and they have been entertaining me with promises. The Incident happened around Sept/Oct 2022 when tenant order the service. The first WRITTEN complaint was through their chat service on 4/26/23 The claim number Is 1707 from 5/1/23, for $ 360.00 I hope this review will help prevent other people from using this company. READ THEIR REVIEWS IN TRUSTPILOT, in this site, or the BBB : SOLID ONE STAR... because people cannot use negative stars. read more

See all

The standby wait was 45 minutes. No express lane for those of us that just wanted to return equipment. One customer so mad he started yelling and cursing in front of everyone. I would highly recommend a tech be dedicated to assisting return customers that are just dropping off equipment. Would also help with minimizing the amount of people just standing around and waiting for help. read more

Internet frequently goes down. Always rebooting internet. Will start looking for new providers. Goodbye and good luck.

I dropped Spectrum a year or so ago due to the high price and unreliable service. The retention agent I was transferred to was needlessly aggressive in his attempts to keep my business, belittling me and basically calling me stupid for not seeing why they were a superior company, and when he asked who I was switching to, he laughed and said "you'll be back." And when I tell you- I will NEVER go back after that., just on principle alone. Not only that, but since then I've had sales reps, presumably from the Clearwater location, knock on my door on two separate occasions in the worst weather. Once was during Hurricane Helene (I'm not even kidding) and once was during a recent downpour with CRAZY lightning. I don't know if they think it makes their company look more dedicated or what, but to me it makes it look like Spectrum doesn't care about their employees' safety and wellbeing, and like they are trying to take advantage of potential customers in a high stress time. just more reasons added to the list of why I won't ever go back! read more

A dedicated line for exchanges of equipment which takes like 3 min. Instead of focusing on new sales and forgetting about the importance of retaining your current clients read more

Store and manager, Lissette is terrible. Just came in to buy a new phone. Just pick off of shelf and pay...But no I have to wait to pay money while 3 employees 'fix' a phone for someone. Leaving for TMobile now... read more

Mediocre internet at best. It's the customer service that really drives home how awful Spectrum is. The sit utilizes first an AI assist bot to try and give you answers but that's unhelpful. Then if you speak to a real customer service person they might as well be the AI bot with their responses. Spectrum is honestly not good enough internet to get away with that. Planned outages with a couple hours warning AT BEST, and unrealistic completion estimates. And scheduling the outages for when most customers are at home and denying them the use of their tv/internet ought to result in some kind of compensation on the bill at least. They should take all the money they steal from customers and hire a group of people to help pull their heads out of the behinds read more

picking up equipment and have to wait atleast an hour w all of my children, there should be a pick up cabinet where customers dont have to wait for a simple pick up read more

Is dealing with your cable and internet ever easy? I'm so completely frustrated dealing with Spectrum to get my grandmothers cable service up to date and working properly. My grandmothers cable box has been out dated for way to long. It had begun to cause weird issues that she just put up with because she doesn't like to deal with the stress of dealing with such things. However, my son brought his gaming system with us to play while we're here for nearly a month. It absolutely wouldn't work with the outdated unit, so we took it in to switch it out for a new one. The Spectrum store has moved to a new location in the strip mall. We checked in on the screen as soon as we walked in and we were called up promptly. I explained the issue and they agreed she needed a "new" cable box. I put new in quotes because the box we were given is clearly not new. When we got home and got it unwrapped, we quickly could see it was quite used and hadn't even been cleaned up between customers. Hook everything up and discover we have to call in and go thru a process to even get it working. And guess what? They gave us yet another outdated box and it can't support Xbox One, even tho I made it very clear that was exactly what we needed. read more

Spectrum - Dirty, outdated "new" cable box we received. - Internet Service Providers Near Me - Clearwater, Florida

Yesterday we purchased a Smart TV. Needless to say we couldn't connect it to Spectrum. So, I called Spectrum technical support. Kayla is their TV tech support person, she went above and beyond to help. Patience and knowledge got the 2nd TV up and running, BUT everything she had me try on the Smart TV just didn't work. Her conclusion was it could be the cable box, so she set up an appointment today! She is a great employee! Thanks Kayla read more

I certainly wish I could control the stars... Spectrum would go into the minuses!! Extreme "INTERMITTENT SERVICE" is their is their language.... aka crappy service. Many routers , many techs visiting... still crappy service. I would go with a antenna before I would use Spectrum. read more

Spectrum internet has gone out Friday for 1 hr Saturday for 30 minutes. What do we pay for. No weather issues just lousy service. And customer service is a zero read more

The MOST DISHONEST company you'll EVER deal with. I went in telling them I only wanted Internet and then they slept in a cable charge which I failed to notice because I did them the favor of paperless billing. Then when I found out, they only gave me a partial refund. Horrible programming, too. I HATE, HATE, HATE Spectrum! Spectrum? More like Rectum, that's how bad they stink. Switching to Xfinity read more

They are super slow in this store. Lots of employees doing nothing and just talking to each other.

Depends on the support person you talk with. As a bulk user, the Spectrum bulk group does not communicate well with the physical pickup locations. The locations have no incentive to work with the bulk group. The bulk support person was great! read more

Their service at this location is insanely slow. I have never written a review before but I felt that I had to because of how bad of an experience I had. Their wait is insane for only having a few people in the store and Non of the employees seem to care about moving the line along. I'm glad I decided to switch providers. read more

This store is ridiculous!!! 6 kiosks 3 occupied and employees talking like there is no customers in the lobby. They're just a bunch of happy employees with no care in the world. Some people in this store have waited an hour for help. This is too much to accept. read more

Never would I believe I would give a cable company five stars! Spectrum had a scheduled short downtime at midnight on the 7th of March. This downtime would disrupt the last 15 minutes of a championship soccer match. Long to Short- They allowed the game to be completed as well as two overtimes and a penalty shootout. The reset began less than 2 minutes after the final shot was taken. THAT 5-STAR!!! read more

Micheal at the East Bay Spectrum was awesome! Super patient and helpful with setting up our service for the first time. The location is super busy (long wait) but his attitude made the experience better. read more

I have been without a telephone for over 5 days now because of spectrum's negligence. I have probably talked to 10 people at customer service over the past 5 days and the last three or four gave me directions on what to do and how to do it and as long as I did it like this I would walk out of the store with a telephone. 2 days in a row Thursday the 14th Friday the 15th I spent over 6 hours in a spectrum store and I still don't have a phone because of their incompetence. When I finally was just exhausted from the nonsense I ended up losing control of my emotions and I raised my voice in which time the manager who was black stepped in and said calm my white ass down. I'm seeking legal action. read more

system and equipment is antiquated. internet service is laggy. Do not get spectrum. You have been warned.

Wait time is horrendous!! They open a beautiful new office and don't staff it adequately. That's why I disconnected from Spectrum. It's absolutely ridiculous that they don't give you a ticket online when you disconnect that you can print and scan and segregate a line for return equipment since they don't pick it up. Waiting half hour to an hour for equipment return is a crime. If we could make their executives wait an hour each day to eat access their mail, access rest room, get picked up for a cab, maybe they'd think about it! What's funny is when the employees head to the back room to take a break, if you look at them, instead of smiling, they look away, afraid you'll engage them and tie them up because they are probably harangued so much because of wait time. Lol However I want to clarify, employees were very helpful at the counter and courteous and it's not their fault Spectrum understaffed the store! To spectrum you are just a cow chip on the worlds largest dunghill read more

Spectrum is the worst corporation in the world. After being without a phone for five days because of incompetence. I have a special needs daughter who contacts me at least twice a day who is now in distress because she hasn't been able to contact me so after about 50 phone calls with spectrum already having spent 3 hours in the store yesterday and not been able to leave with the phone someone from customer service assured me today that if I gave them her number and her name the contact that she would make sure I got a phone and when I told this to the manager she just exclaimed what good is that going to do you stupid white boy. This is the most racist company I've ever come across. read more

My service was disconnected without my permission when my bills were paid on time and they had started someone's new service at my apartment before my lease was up and before the person was supposed to move in. They did not notify me and i had to go through serious trouble to get a 12 dollar refund??? They need to take better care of there customers. i had to call spectrum customer service twice, they were not much help either. they told me to go in store and then in store told me to call. Also they said unfortunately you got the short end of the stick and we can't really help you. Ridiculous. read more

I was quoted 130 dollars by spectrum for tv and internet. I decided to go with internet for 54.99. 3 weeks later I get not one but 2 coupons in the mail advertising 44.99 for both TV and internet. I go to get the promotional and they say they can't do it? After sending me coupons and cheating me. I'm going with frontier after this rip off . Scam artists read more

This company had a rate increase again! Why? Nothing in their service warrants another increase. Just because there is inflation doesn't give this company justification to do an increase. They keep sending these advertising flyers that cost money and are only adding to my trash. Stop mailing these flyers and stop these rate increases! read more

I have been with spectrum for several years because they were my only option. I recently bought in an area that offers WOW cable so I called to see if Spectrum wanted to offer me any incentives to stay with them at my new location. Not only did they have nothing to offer, but two different employees kept talking about cell phone deals I qualified for. After stating three times that I was NOT interested in cell phone offers, they brought it up a 4th time. I immediately hung up and called WOW about changing providers. read more

Imagine if you will a company that is so incompetent that within two months you have had to make over a dozen calls three house visits from them, 3 in store visits from you, and be placed on hold for a total of three hours and you still have not resolved the issue. Imagine being on hold long enough that you can drive from your home to their office hangup talk to a human in their office and be told I must call the same number I have been on hold for over half an hour in order to resolve the issue because they don't have the ability to help a customer when you are standing right in front of them. If there was an experiment where you created the worst possible example of customer service spectrum would be that model read more

With everything going on (2020) and my son having to do online school work and video meeting for some classes. My husband doing his work online. And NO help from Spectrum when my husband called to enquirer if there was a discount for kids having to do school stuff online, NO. The lady at Spectrum was not budging, it's a service we need and they know it and during this time when money is short Spectrum doesn't give a crap nor willing to help in anyway! Screw them, another evil company that screws over people. read more

Get yourself a reservation if you have to go to this store. If you come in without a reservation, you will not move up the list because people with reservations constantly come in and go before you. read more