Cancel

    Open app

    Search

    Services - Spectrum

    Internet service providers

    Television service providers

    Spectrum Photos

    You might also consider

    Recommended Reviews - Spectrum

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    William L.

    We went in and registered at their kiosk (so much for personal greetings). After a few moments and an impromptu kiosk assistance from one of their folks, we were summoned over by Thomas E. We told him we were both ready to upgrade our phones and roll over our Spectrum Mobile service. Since we both (my dear Queen Bee and I) had iPhones and intact plans, the switch was easy and practically flawless. We went to the iPhone 15 Max Pro, so all the easier. Between the two of us, we got a $600 break on the new phones. Since these new buggers are $1K+ each, it helped. Thomas moved through the paperwork and switchovers like a real pro, telling us what he was doing with each step and each redundant login, ID swipe, credit card info, and so on. Problem came along when we both declined the payment/financing plan. It was not Thomas' fault; it was our bank thinking someone tried to pull a fast one. So all that was resolved in a few short but frustrating minutes. Thomas kept focused and guided us along patiently as he kept in programming our new phones. He also provided his card and business cell to us if anything went askew with the switchover. As all this was moving along, he told us to check to make sure all our apps, contacts, passwords, etc. made the big leap. For the most part, it was smooth as a gravy sandwich. No problems to speak of, and an ace in the hole should we find a hiccup down the road. I see all the bad reviews on here, but the Queen Bee and I were more than pleased with the process. Again, Thomas was more than patient, professional and pleasurable toward us. Yes: it's the cable company. Yes: dealing with them is OFTEN a royal pain in the tush. However, we take what we can get when it happens.

    DESTROYED PIPES BURYING THE CORDS
    Eduard M.

    WORSE CUSTOMER SERVICE EVER WITH A SOLID ONE-STAR IN REVIEWS ALL OVER THE COUNTRY!!! Frontier Installed service in a rental property I own destroying the underlying pipes. They did such a sloppy job that part of the cords were running on top of the grass presenting a tripping hazard and being exposed to the blades of the mower. I have been calling since last year requesting a refund for those repairs and they have been entertaining me with promises. The Incident happened around Sept/Oct 2022 when tenant order the service. The first WRITTEN complaint was through their chat service on 4/26/23 The claim number Is 1707 from 5/1/23, for $ 360.00 I hope this review will help prevent other people from using this company. READ THEIR REVIEWS IN TRUSTPILOT, in this site, or the BBB : SOLID ONE STAR... because people cannot use negative stars.

    Dirty, outdated "new" cable box we received.

    See all

    23 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Gail D.
    29
    24
    0

    4 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    10 months ago

    Always efficient on all requests be it technical support or phone calls. I will not be changing anytime soon.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Galen C.
    35
    24
    11

    1 year ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Internet frequently goes down. Always rebooting internet. Will start looking for new providers. Goodbye and good luck.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Robert G.
    178
    197
    44

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 13
    Thanks 0
    Love this 7
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K K.
    0
    50
    1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    They are super slow in this store. Lots of employees doing nothing and just talking to each other.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Derek U.
    10
    123
    4

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    system and equipment is antiquated. internet service is laggy. Do not get spectrum. You have been warned.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amy Y.
    23
    9
    2

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jessie B.
    5
    249
    143

    6 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of S B.
    0
    11
    12

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lisa G.
    0
    161
    265

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    Always efficient on all requests be it technical support or phone calls.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Internet Service Providers 160 times last month within 20 miles of this business.

    Verify this business

    Verizon Fios

    Verizon Fios

    (8 reviews)

    So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

    Be prepared to be available all day and then stood up without notice. This happened to me more than…read moretwice without warning or call back from the company. Then you will have to call them back and wait 30 minutes then explain to the rep only to be transferred to support with a grand total of 2 hrs on the phone. As if it wasn't frustrating enough to be stood up!! 1 star only because the fios service.

    Bright House Networks

    Bright House Networks

    (16 reviews)

    BRIGHTHOUSE IS NOW SPECTRUM???? NO, IT'S NOT!…read more In EVERY aspect of their advertising, billing and online content you see the declaration, 'Brighthouse Networks is now Spectrum'. You see this prominently displayed on mailings, TV ads, and even on your monthly statement. Again, it says Brighthouse Networks is now Spectrum...... NOT SO......... I was just on the phone with 3 separate 'Spectrum' representatives, about my 'Brighthouse' account for almost THREE HOURS over a pending move issue! The first representative was excellent. I thought my issue was handled and all she had to do was hand me off to a 'retention specialist' to finalize my issue and it would be complete. During the almost 2 HOURS that I was on the phone with the first rep, she confirmed that I have been with Brighthouse Networks and I am STILL with Brighthouse Networks. She advised that IF I make any changes to my current service, then I would lose Brighthouse Legacy(as they call it) and I would become a Spectrum customer. OKAY.....SO AM I THE ONLY ONE WHO IS CONFUSED???? Oh, did I mention that once you get taken over by SPECTRUM you can expect a rather hefty RATE INCREASE? Believe it! Once I got 'handed off' to the retention specialist, the call went downhill real fast. It seems that I must be an idiot or I 'should' have known something I was not informed about as a customer. Apparently, Spectrum does not understand the concept of right versus wrong, doing the right thing and ultimately, The Customer is Always Right! The first rep had everything handled, or so I thought. But rep #2 made me repeat everything, again! Once I repeated in great detail, rep #2 directly discharged everything rep #1 had done. I would not get a fair treatment and he could do no more. After over 30 minutes with rep #2, I ended up talking with a rep #3, who purportedly was a 'supervisor' but yet had NO AUTHORITY? He had no authority to do the right thing and correct Spectrum's error! REALLY? I asked to speak to his boss or his bosses' boss, someone that DOES have the authority. That never happened, I just kept getting NO! How is it that NO ONE at Spectrum has the authority to handle my issue correctly, prudently and/or expediently? So, here I am....just short of THREE HOURS on the phone, with a sore ear, a near burn out and no customer satisfaction over a SPECTRUM ISSUE. All this from Brighthouse/Legacy/Spectrum or whatever they will be calling themselves tomorrow! If this is what we can expect from SPECTRUM, well then, NO THANKS!

    Really one person for forty people in line. I thought xfinity had poor service. You changed to…read moredigital only to make me come in and get a box. Errr

    Spectrum - isps - Updated May 2026

    Loading...
    Loading...
    Loading...