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    Secondhand Cellular

    3.4 (5 reviews)
    Closed 12:00 pm - 3:00 PM

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    7 years ago

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    3 years ago

    Does not answer phone or return calls. Have made three trips during business hours and store front doors are locked.

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    5 years ago

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    Jake M.

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    6 years ago

    Great Service!! Both owners were super helpful, highly recommend and best pricing in town

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    5 years ago

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    Spectrum - Absolutely terrible service. There are five people waiting while the employee sits at her computer, not assisting anyone.

    Spectrum

    1.6(56 reviews)
    1.9 mi

    Absolutely terrible service. There are five people waiting while the employee sits at her computer,…read morenot assisting anyone. Several customers are only here to drop off equipment--a process that should take minutes--yet they've been waiting for over an hour. This level of inefficiency is unacceptable. Do yourself a favor and stay far away from Spectrum. Truly awful experience.

    We went in and registered at their kiosk (so much for personal greetings). After a few moments and…read morean impromptu kiosk assistance from one of their folks, we were summoned over by Thomas E. We told him we were both ready to upgrade our phones and roll over our Spectrum Mobile service. Since we both (my dear Queen Bee and I) had iPhones and intact plans, the switch was easy and practically flawless. We went to the iPhone 15 Max Pro, so all the easier. Between the two of us, we got a $600 break on the new phones. Since these new buggers are $1K+ each, it helped. Thomas moved through the paperwork and switchovers like a real pro, telling us what he was doing with each step and each redundant login, ID swipe, credit card info, and so on. Problem came along when we both declined the payment/financing plan. It was not Thomas' fault; it was our bank thinking someone tried to pull a fast one. So all that was resolved in a few short but frustrating minutes. Thomas kept focused and guided us along patiently as he kept in programming our new phones. He also provided his card and business cell to us if anything went askew with the switchover. As all this was moving along, he told us to check to make sure all our apps, contacts, passwords, etc. made the big leap. For the most part, it was smooth as a gravy sandwich. No problems to speak of, and an ace in the hole should we find a hiccup down the road. I see all the bad reviews on here, but the Queen Bee and I were more than pleased with the process. Again, Thomas was more than patient, professional and pleasurable toward us. Yes: it's the cable company. Yes: dealing with them is OFTEN a royal pain in the tush. However, we take what we can get when it happens.

    Photos
    Spectrum - DESTROYED PIPES BURYING THE CORDS

    DESTROYED PIPES BURYING THE CORDS

    Spectrum - Frontier cord running visible

    Frontier cord running visible

    Spectrum

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    Secondhand Cellular - mobilephones - Updated August 2026

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