BRIGHTHOUSE IS NOW SPECTRUM???? NO, IT'S NOT!…read more In EVERY aspect of their advertising, billing and online content you see the declaration, 'Brighthouse Networks is now Spectrum'. You see this prominently displayed on mailings, TV ads, and even on your monthly statement. Again, it says Brighthouse Networks is now Spectrum...... NOT SO......... I was just on the phone with 3 separate 'Spectrum' representatives, about my 'Brighthouse' account for almost THREE HOURS over a pending move issue! The first representative was excellent. I thought my issue was handled and all she had to do was hand me off to a 'retention specialist' to finalize my issue and it would be complete. During the almost 2 HOURS that I was on the phone with the first rep, she confirmed that I have been with Brighthouse Networks and I am STILL with Brighthouse Networks. She advised that IF I make any changes to my current service, then I would lose Brighthouse Legacy(as they call it) and I would become a Spectrum customer. OKAY.....SO AM I THE ONLY ONE WHO IS CONFUSED???? Oh, did I mention that once you get taken over by SPECTRUM you can expect a rather hefty RATE INCREASE? Believe it! Once I got 'handed off' to the retention specialist, the call went downhill real fast. It seems that I must be an idiot or I 'should' have known something I was not informed about as a customer. Apparently, Spectrum does not understand the concept of right versus wrong, doing the right thing and ultimately, The Customer is Always Right! The first rep had everything handled, or so I thought. But rep #2 made me repeat everything, again! Once I repeated in great detail, rep #2 directly discharged everything rep #1 had done. I would not get a fair treatment and he could do no more. After over 30 minutes with rep #2, I ended up talking with a rep #3, who purportedly was a 'supervisor' but yet had NO AUTHORITY? He had no authority to do the right thing and correct Spectrum's error! REALLY? I asked to speak to his boss or his bosses' boss, someone that DOES have the authority. That never happened, I just kept getting NO! How is it that NO ONE at Spectrum has the authority to handle my issue correctly, prudently and/or expediently? So, here I am....just short of THREE HOURS on the phone, with a sore ear, a near burn out and no customer satisfaction over a SPECTRUM ISSUE. All this from Brighthouse/Legacy/Spectrum or whatever they will be calling themselves tomorrow! If this is what we can expect from SPECTRUM, well then, NO THANKS!

Really one person for forty people in line. I thought xfinity had poor service. You changed to…read moredigital only to make me come in and get a box. Errr

Corey came out from a phone request day before . He was very polite and knowledgeable and took over…read more2 hours time with me to organize /update/ and teach me how to set up my services. There was a power outage day before and several devices were damaged. He ran new lines, installed new equipment and taught me the set ups. Thank you again Corey. Half the house is streaming and other half is cable.

Spectrum has long been overpriced, and they practice bait and switch. Today I wanted to watch a…read moremovie on the Si-Fi channel only to be denied access. I called them and found out that the channel was moved into another category. It was no longer in the package I signed up for. I was told I would have to pay another $15.00 in upgrades to get what I had. Screw them. I am going to cancel Spectrum TV completely before my next bill cycle on the 8th. Tomorrow I will get a Roku unit for my TV. We already use one in the bedroom.

Joe replaced the motherboard for the tv and was very knowledgeable. He was prompt and courteous…read more Very thorough when it came to checking if the fix worked.

I am so impressed with the service provided by JCA Electronics. Their representative stayed on the…read morephone with me for 30 minutes trying to solve an issue with my TV. He actually diagnosed to be a problem with my AV receiver. Many thanks to this company for solving my problem. Highly recommend this company

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill…read morefor the unused service. Fuck them. Literally never again.

Zack lives up to his reputation for being fast, courteous, and reasonably priced. He diagnosed and…read morefixed my very frustrating TV issues and was more than happy to be of help. I highly recommend him and will call him again. He is an engineer and says he also repairs appliances and has other handyman skills.

Zack worked on my washer and did an Excellent job. I don't…read moreusually give reviews but he did such a good job I felt like I owed him to do it. He washed out my motor to save me the money of buying one and it worked. He checked out my whole washer and tightened some belts. Just a great job!!!!

I started using Al's TV in Dunnelin 13 years ago. They have always done a very good job with…read moreinstallations, and replacing defective equipment. The last job was converting from one house to another with many technical problems that were resolved quickly by Chris the technician. Thank you Al's TV for another job well done.

We had issues with the TV antenna on the house we bought last year. We live very rural, and…read moreover-the-air Digital channels would drop out, come back, drop out again. Chuck came out and explained in detail how the two antennas on the mast were not oriented correctly, and how there were some dead spots or weaker signals in our area. He tested both antennas, determined which one was better to receive the channels we wanted, and expertly realigned the best antenna and adjusted the cables. The digital channels on the TV are working great now. Chuck and the team at Al's TV Antenna & Satellite did a.great job for us at a reasonable price.

I want to offer a balanced review of my experience with Frontier, so you can be aware and decide if…read morethis is the internet company for you. I moved into a newer apartment complex in New Tampa and chose Frontier as my internet service provider. The customer service, setup, technician service, and service in general were good. No issues. I recently tried to cancel my Frontier internet service because I'm moving out of state after 18 months. First, I checked their website to see if I could transfer service, but it wasn't available. Then I tried to cancel online, only to find out you can't--you have to call an agent. After working a 12‑hour overnight shift, I called customer service, exhausted but determined to cancel by the end of the month. When I finally reached an agent, I explained my situation and asked to cancel. Instead of helping me, he stalled and kept pushing questions and sales pitches. He asked things like how I knew Frontier couldn't cover my new apartment, who was moving into my old place, and whether they'd want Frontier service. I told him repeatedly that I didn't have that information and that I just needed my service canceled. No matter how many times I asked, he ignored me, kept putting me on hold, and followed what felt like a script designed to keep me as a customer rather than listening to me. I was frustrated, exhausted, and felt completely unheard. All I wanted was a straightforward cancellation, but instead, I was met with resistance and pressure. Finally, I was not getting satisfaction and ended the call. I called back, luckily got another agent, and got my services cancelled. However, as a consolation prize, Frontier is charging me a $50 restocking fee after 18 months of use. What? So, if you want consistent, good internet service, do not mind the runaround when you wish to cancel your services, and are okay with being penalized a $50 fee for returning the equipment, this is the company for you! For the leaders of Frontier, please do better by your customers! Thank you for your time to look at my review!

I ordered internet service in Trinity on August 1. On August 10, I received a message saying that…read morethe cable had been run and that they would connect the service on August 17. On August 17, a technician came and told me, "You need to have a commercial account." I said, "Okay, let's switch it to commercial." I had originally submitted the order online. He refused to do anything and left. I spent a total of about three hours on the phone with Frontier. They opened accounts, closed accounts, and scheduled another installation for the end of August. Eventually, I gave up and closed the account, which took another two hours. But here's the cherry on top: they are now demanding $69.99 from me for internet service that was NEVER connected. They never even ran the necessary wiring, and now they are threatening me with collections! I can't even get this balance cleared. This is an absolute scam. For comparison, I called Spectrum on August 20 at noon. At 2 PM the same day, a technician arrived with the equipment and connected my internet. I spent an entire month trying to get internet connected through Frontier, and they still never managed to connect it. The worst company I have ever dealt with. Be careful -- fucking scammers.

Been here twice, unfortunately two days in a row…read more Both visits I was in and out within 30 minutes tops. Staff was friendly and helpful.

Incompetent and unfriendly. signed in on arrival and sat down. Other customers just walked in and…read morewere helped before. Wtf have a sign in. Employees typical minimum wage morons. Writing review during the 30 minute wait with multiple employees standing around. If you have to use spectrum plan ahead and get your modem by mail

We only noticed after our encounter how bad the reviews are, but we had a positive experience. I…read moreneeded to make an insurance claim (I dropped my tablet and it was busted). It was seamless and FAST. Apparently the store is no longer managed by Verizon but by a business partner. They seem to be handling things correctly. We're happy and we will be back.

The staff was pleasant and very helpful. They helped me with my account and made everything simple…read moreand easy to understand. Clean store too!