Been here twice, unfortunately two days in a row…read more Both visits I was in and out within 30 minutes tops. Staff was friendly and helpful.

Incompetent and unfriendly. signed in on arrival and sat down. Other customers just walked in and…read morewere helped before. Wtf have a sign in. Employees typical minimum wage morons. Writing review during the 30 minute wait with multiple employees standing around. If you have to use spectrum plan ahead and get your modem by mail

I love Verizon & especially this location. I've been with a lot of other wireless carriers and…read morenever had the same coverage...I believe that you get what you pay for and I'm never without service even in "dead zones" for many of my friends. This location is usually fully staffed with a knowledgeable workforce that is ready to assist as soon as you walk in the door. Even if all of their associates are busy, someone will at least greet you and let you know that it won't be long. My last visit was excellent. We walked in wanting to inquire about their BOGO iPhone special. We were greeted right away, given the details, and bought what we came for - no one forced any ridiculous upsells on us, or made us sign up for a new plan. Simple. Even as I was distracted with all the accessories and goodies around me to purchase (I'm a shopaholic) I didn't throw my representative for a loop. I would ask a question about something, she would answer, and the transaction just kept rolling. I appreciate that she put the new screen protector on for us, she made it look so easy. I also appreciate how every time I've visited this location I left feeling like a valued customer. Yes, I wish their prices weren't so ridiculously high but you couldn't convince me to switch carriers!

Not gonna lie i kinda liked it at first but i literally had to go back to store 3 times because of…read moretheir simple mistake and its out my way each time when initially they should've let me know then, going to try to go back and if they redeem themselves i can leave a better review lol

BRIGHTHOUSE IS NOW SPECTRUM???? NO, IT'S NOT!…read more In EVERY aspect of their advertising, billing and online content you see the declaration, 'Brighthouse Networks is now Spectrum'. You see this prominently displayed on mailings, TV ads, and even on your monthly statement. Again, it says Brighthouse Networks is now Spectrum...... NOT SO......... I was just on the phone with 3 separate 'Spectrum' representatives, about my 'Brighthouse' account for almost THREE HOURS over a pending move issue! The first representative was excellent. I thought my issue was handled and all she had to do was hand me off to a 'retention specialist' to finalize my issue and it would be complete. During the almost 2 HOURS that I was on the phone with the first rep, she confirmed that I have been with Brighthouse Networks and I am STILL with Brighthouse Networks. She advised that IF I make any changes to my current service, then I would lose Brighthouse Legacy(as they call it) and I would become a Spectrum customer. OKAY.....SO AM I THE ONLY ONE WHO IS CONFUSED???? Oh, did I mention that once you get taken over by SPECTRUM you can expect a rather hefty RATE INCREASE? Believe it! Once I got 'handed off' to the retention specialist, the call went downhill real fast. It seems that I must be an idiot or I 'should' have known something I was not informed about as a customer. Apparently, Spectrum does not understand the concept of right versus wrong, doing the right thing and ultimately, The Customer is Always Right! The first rep had everything handled, or so I thought. But rep #2 made me repeat everything, again! Once I repeated in great detail, rep #2 directly discharged everything rep #1 had done. I would not get a fair treatment and he could do no more. After over 30 minutes with rep #2, I ended up talking with a rep #3, who purportedly was a 'supervisor' but yet had NO AUTHORITY? He had no authority to do the right thing and correct Spectrum's error! REALLY? I asked to speak to his boss or his bosses' boss, someone that DOES have the authority. That never happened, I just kept getting NO! How is it that NO ONE at Spectrum has the authority to handle my issue correctly, prudently and/or expediently? So, here I am....just short of THREE HOURS on the phone, with a sore ear, a near burn out and no customer satisfaction over a SPECTRUM ISSUE. All this from Brighthouse/Legacy/Spectrum or whatever they will be calling themselves tomorrow! If this is what we can expect from SPECTRUM, well then, NO THANKS!

Really one person for forty people in line. I thought xfinity had poor service. You changed to…read moredigital only to make me come in and get a box. Errr

I have no complaints about my cell phone service, but I must say you made a big mistake acquiring…read moreFrontier. I switched from Spectrum to Frontier last month (as a Verizon customer, the supposed benefits of doing so were very attractive); however, I am very dissatisfied with the Internet service (slow connection time (which admittedly is not a major issue with me), and frequent freezing on sites, forcing me to reboot my entire system. Plus, I am not at all satisfied with customer service. I was supposed to get a discount as a Verizon customer, and this was supposedly arranged the evening I switched, but I received my first bill the other day and there was no discount. I had to go through the whole dog-and-pony show of proving that I am a current Verizon customer, and it still may be another 1-2 billing cycles before this is corrected (meaning I lose $30-$45. If I encountered any problems, I was supposed to be able to contact the representative who came to me home to offer the benefits of switching - I texted him over a week ago and am still waiting for a response. So sorry IU made the switch,

Salesman lied to me about costs and changes to plan and manager treated me awful and talked to me…read morelike a child while trying to sell me all this extra stuff that I didn't need and used derogatory language 0/10 would not recommend.

I'd much rather use FTI Satellite for my satellite internet and tv. Great speeds and much better…read morecustomer service! Highly recommend for satellite internet in Florida!

Be careful with these folks. They have a practice of adding pretty steep "trip charges" onto…read moreotherwise free installation packages. Call the company you're package is through (HughesNet, etc.) to be referred to another installation company.

I had a great experience with Marc and his team of installers. I wanted to switch to Directv and…read morebundle my internet with it. After Marc explained all of my options, he recommended DISH to me based on what I watch on a more frequent basis. Not only that, but it turned out to be cheaper than the Directv equivalent. He took care of the entire switch over process and I didn't need to lift a finger. His installer was very polite and helpful in showing me how to work the system. I definitely recommend using SkySat 20.

happy I got Dish…read morenetwork for my house and direct tv for my rental house both from sky sat 20 . After calling Direct and Dish and getting the run around a friend told me about Sky sat 20. I learned that when you cal dish or direct a scripted salesperson will take your order then sub out the install to a very low payed installer . Dish and Direct have no one who gets a pay check from them , they use subs. Even if the installer has a truck that says dish or direct they do not work for them they are all subs. Sky Sats installers were great they were grown men with Experience and new their stuff. I fully indorse sky sat 20 I am happy and would recomend them to anyone If you want dish or direct don't call corporate call sky sat you will get a better experience. Peter Cohen liven and loving the Villages

Corey came out from a phone request day before . He was very polite and knowledgeable and took over…read more2 hours time with me to organize /update/ and teach me how to set up my services. There was a power outage day before and several devices were damaged. He ran new lines, installed new equipment and taught me the set ups. Thank you again Corey. Half the house is streaming and other half is cable.

Spectrum has long been overpriced, and they practice bait and switch. Today I wanted to watch a…read moremovie on the Si-Fi channel only to be denied access. I called them and found out that the channel was moved into another category. It was no longer in the package I signed up for. I was told I would have to pay another $15.00 in upgrades to get what I had. Screw them. I am going to cancel Spectrum TV completely before my next bill cycle on the 8th. Tomorrow I will get a Roku unit for my TV. We already use one in the bedroom.