Salesman lied to me about costs and changes to plan and manager treated me awful and talked to me like a child while trying to sell me all this extra stuff that I didn't need and used derogatory language 0/10 would not recommend. read more

Would NOT RECOMMEND Verizon. After having the iPhone 16 for 7 weeks it just stopped working- no cause, just dead. When I took it to the Verizonn store I was told they would temporarily send me a new phone to use, but I had to pay $30 to personally mail the phone back to be fixed and then the store put an $800 hold on my credit card in case I don't return the "loaner" phone. IF the phone can be fixed, I must return the loaner phone. Ooooh so horrible customer treatment. I wouldn't use them again read more

Both Riley and Cameron were fantastic during my recent visits. They spent lots of time with me, figuring out the best deal I could get as a new customer with some complex needs. They were kind and intelligent during a complex process. Thank you! read more

Absolutely horrible experience at store # 13926 in Palm Harbor, FL. My father who was elderly and had dementia was being charged for years by Verizon for phone service that he NEVER used. When I spoke with customer service on the phone, the representative instructed me to go to the local Verizon store and that we'd receive some credit; when I arrived I was greeted by an extremely rude male employee who showed ZERO empathy and wasn't willing to check on the notes in my father's account. Rude AND unwilling to do his job.... Pathetic. Not only that, Verizon continued to charge my father AFTER HE HAD DIED, and the employee wasn't willing to do anything about it. Disgusting. I will be going out of my way to tell everyone that I know NOT TO USE VERIZON... what a bunch of crooks. I will be following up with corporate read more

Jarrod helped us switch a friend from ATT @$85 plus a month to $69 a month. He received good help from local ATT, but Michigan ATT loaded up his plan so he was paying much more with insurance and support (another monthly charge of $11.99) without the Veteran discount that ATT offers & for which he qualifies. To get that, he was going to have to wait for 2-3 billing cycles. Not acceptable. Jarod also offered the $5 discount with autopay from checking, so now he's down to $64 a month for unlimited text, talk, and data. He's thrilled! The store is large, and has a lot of accessories and phones. The staff is friendly, knowledgeable and helpful. It's easy to get into and out of the store, especially because of the light at Nebraska & US 19 S. This is our "go to" store when we have questions about our plan. We've been happy customers for over 20 years. read more

Hello, if you're thinking about coming to this Verizon do it !!! I went into this store the other day and was in a rush to get a new phone and it went by so smoothly . cameron was working with me and made my day a lot easier when trying to figure my phone problems ! I will keep coming back for his service and consideration for the guest . read more

My boyfriend and I went in here to get an upgrade for his phone. When we walked in a man said he would be right with us and that he had to grab his ipad in the back. We waited for 30 mins for him and then he walked back in with 2 boxes of pizza. And now he's eating it in the back while we're still waiting. This has to be a joke. His name is Trevor btw read more

Worst customer service I have ever experienced. They are not helpful on products your purchase from Verizon directly. What other industry do you spend over $1K on a product and have a $200 monthly fee to use does not assist customers with their upgrade issues to help them actually use the product. read more

I had a hard time buying a phone due to identity theft. After several futile attempts on the website and talking to no less than 15 people on the phone I found myself in this Verizon store. I was helped by Jeremy. (I hope I got his name right). This gentleman was amazing. He has the perfect amount of confidence, intelligence and actual ability. He got me the phone and plan I wanted. Thank you! True profession! read more

Store said they are supposed to be open at 9 I have gone up to the window and 4 separate time they have told me 10 minutes it is now 9:50 and the store is still not open just change the time to 10 if 9 am is to early for you read more

My husband and I went to the Verizon store to upgrade to new iPhones and a new Verizon phone plan. When we walked in, two men said they'd be with us in a few minutes and they walked back and worked with the people who they were talking to. We looked at phones and read about plans for the next 15 minutes and a third man came in and asked if anyone came by to see us. We said they dropped by to say they'd be back, but were still working with other people. He seemed rather defensive and said that there were only two people working, so of course they'd be working with people in front of us. We said it was fine and he asked why our names weren't on the IPad, which I can only guess is their appointment system or queue for the line. Anyway, I gave him my phone number and name. We told him why we were there and he said we were wasting time. We should be asking about plans or ordering phones online or by phone. My husband caught his name tag and it said he was the Manager and this was the Verizon store. Call me crazy, but if this is a brick and mortar store and the Verizon name is on it, one would think it's there to help customers purchase items and guide them through making the right choice for their needs, depending on the products offered. Maybe he is having a bad day. I hope other people are not being treated this way. Can someone please tell me the point of this store, if not to sell phones and/or plans? read more

Went in to add a third line to our account and increase the data for our plan. The rep greeted me quickly and took care of my plan changes in a simple, relaxed manner. Compared to past experiences, I was surprised at how easy the process was. He even let me know about a rebate I was entitled to because I'd added the third line with an existing device. Nice store too - very clean and relaxed atmosphere. read more

Verizon employees used to be well trained. That apparently has changed. After 3 visits, including talking to the manager, they were unable to help. In fact, they made it worse. I then went to Best Buy. They were able to resolve our problems. They are better trained than the Verizon employees. read more

This store is large, neat and quite well stocked, but they ddin't have what I was looking for. I an an owner of the Pixel XL and was looking for a specific case. Sadly they didn't have what I was looking for in stock. The person helping us did check to see if it was locally available, but sadly it was not. I'll just have to order on line. read more

Total incompetence from the manager to the techs. I went there because I had a problem with my iPhone and was told they don't repair phones. I then said that my warranty was valid until 5/21 but was told by the "tech specialist" that that was not a Verizon warranty but an Apple warranty so I would have to go to an Apple Store. I advised that I bought the phone there and also bought the insurance fraud m Verizon but his response was basically not his problem. This was probably one of the worst customer focused store I've experienced. The tech support is a joke they're only there to sell you phones and insurance not to help their customers. The manager by the way had no interest in helping me. As soon as I pay off the iPhone I'm switching to T-Mobile. Verizon's ship has sailed and is sinking! read more

Ridiculous... two men in there were very rude . And very arrogant and they have no clue what they are doing. Bunch of know it all's I had to switch my iCloud information and they are saying that they can't do it and that the store was about to close it was 2:05 and they close at 6 and then is giving attitude as I am trying to figure out something about my line they are a bunch of arrogant and Very lazy people. Fix the way this store runs its self or u won't have a lot of customers.especially being rude and cocky...disappointed how this store is. Should be hiring better employees who want to assist others and not be so clumsy and cocky. And if I could put 0 stars I would but I can't read more

This is the only store i will visit! Everyone is helpful but Sonny is always so friendly and knowledgeable that from now on i will only see him! read more

I can honestly say that I would rather wait in line at the DMV than shop in any Verizon store. The experience is ALWAYS frustrating. Today, I traded in an old phone that we recently replaced with a new Google Pixel 2 phone. According to the promotional mailer I received, we were to receive an $85 trade in credit for the old phone. The store personnel confirmed this as correct. When the trade in was processed, it only came up as $47. The store personnel indicated they couldn't do anything about it and that I would need to contact Customer Service. I contacted Customer Service via the online chat function on My Verizon. The agent kept me on the chat for almost 20 minutes before redirecting me to call the Verizon ITSC. I waited on hold with them for 5 minutes before being told that they only work with Verizon employees and they would need to transfer me back to Customer Service. After another hold, the Customer Service rep indicated that he would need to transfer me to the Device Trade-in Department. Yet another hold got me to an agent that seem perplexed as to why I had been transferred to him. He also indicated that he didn't show me as an authorized administrator on my own account and he couldn't help me. Before I could scream, I received and email from some unknown source at Verizon indicating that they had processed a $38 credit to my account to correct the original problem. I decided that this was the best I was going to get and hung up. read more

Just went to this store, the man that was assisting was arrogant. I will not be coming to this store ever again! They need to be trained how to assist customers or not be in customer service at all. Verizon needs to step up since they have other competitors!!! What a joke! read more

You have 10 people in that store and all I wanted was a screen protector.. I could have put it on myself waited 20 minutes and walked out. Unbelievable read more

The service here is hit or miss. I honestly do not understand why there are always 10 people working and still there is a long wait to talk to someone, even if the question is simple. I avoid coming to the store and typically just call on the phone but every once in awhile you have to just go in. This is a true Verizon store and not an "authorized retailer" so you know you are actually talking to a true Verizon employee. One of the girls put on a glass screen protector for me and did such a terrible job that it came off two days later, chipped, sliced my finger open, and caused me to drop the phone and shatter my screen. Guess who has to pay the almost $200 to fix the screen? Oh yeah, me. And she told me when I bought the screen protector that there was a guarantee that if your phone screen broke they would replace it for free. Guess that was a lie. Overall, work with the reps over the phone first and only come to the store when you absolutely have to and buy the phone itself from Best Buy because the insurance and customer service is way better. read more

Verizon - Mobile Phones Near Me - Palm Harbor, Florida

The general manager JOY helped us soo much! Long story, two frustrating weeks with other salespeople, apple causing us grief, but less than hour in(our other visits here averaged 2 1/2) JOY got it done! Finally wonderful customer service! There is hope for mankind read more

Awesome experience yesterday! Customer service guy (David) was very helpful easy going and on the ball. The representative I worked with (Andy) had the patience of a kindergarten teacher. I am ridiculously dense when it comes to technology and I think we can all agree it's damn near impossible to keep up with the silly way everything changes every time you turn around. Anyways, he answered every question I had, without frustration or condescension which I'm sure was no easy feat. Got my new iphone7 and left with a full understanding of what I was in for moving forward. Awesome experience! Also there's a Starbucks right next door ;) read more

This location is the only location I will visit. I won't even deal with online or phone if I absolutely don't have to. The staff goes out of their way to help. They truly look for the best way to get and keep your business. I'm very pleased and we've been Verizon customers for 20 years read more

Mason was efficient and quick in helping us upgrade my husband's phone. He found a plan that saved us money over our current plan and assisted with setting up the phone quickly. Joy, his manager helped with any questions. I was told they are under new management. Great team. read more

Horrible service and rude manager. Waited for over an hour Why I continue to pay this company is beyond me. No more. Leaving for a better provider. It was like being at the dmv circa 1985 horrible !!! read more

HORRIBLE, HORRIBLE, HORRIBLE. I do not know what has happened to Verizon but they went from the BEST to the worst.I was a local paying customer for over 20 years and now would rather go with less coverage then deal with these jerks. You never get the same people, they never update your records, and the person I dealt with, turned a phone on that was suppose to be turned off, this account was a mess thankx to them. BYE BYE and good riddens read more

Love this store!!! I live in New Port Richey with another Verizon just minutes away & I choose to travel to this Palm Harbor location. James Thomas the Solutions Specialist is fab and always gives you the "white glove treatment". Can't say enough-go there. read more