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    Verizon

    3.4 (12 reviews)
    Open 9:00 am - 7:00 pm

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    3 years ago

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    10 years ago

    Great staff and very friendly! Will be doing business here going forward. Thank you Brian!!

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    AT&T Store

    AT&T Store

    2.8(11 reviews)
    0.3 mi
    $$

    If i could give this review a negative number, i would.  This evening, I received a few emails from…read moreAT&T with regards to an order I placed.  I don't use AT&T, so it seemed odd.  I reviewed the emails, and then I called the number to AT&T from the internet, not the email.  I spoke to many people several times and were not helpful. I reported this to the fraud department, which again didn't appear to really care.  I had the order number and even the address it was being mailed to.  I wanted them to stop the shipment.  No one wanted to help.  I called a few times after getting the confirmation email from the fraud department. No one wanted to help. I was told by the person on the phone that I could try to go to the store.  I arrived at the store around 635pm, and there was one person in the store that appeared to be an employee sitting at a table on her phone. After about 30 seconds, she asked me if she could help. Her name is Laxx.  While still on her personal cell phone, which was on speaker phone.  I explained to her that i needed to cancel an order.  She asked me for the phone number on the account. I explained to her that I didn't have it, but I did have the order number, and could we please cancel the order.  I did tell her I didn't place the order. We also told her that we already called customer service and the fraud department.    She didn't want to hear anything I had to say.  She was rude and started making rude comments.  I asked to speak with her manager, and she yelled at me, so I yelled back. She stated she was on the phone with him as we were speaking. She told him that we advised her that we didn't want to contact customer service to get this handled.  I spoke over her and said that was not true. My husband said the same thing so that the manager, on the other end, could hear that she was lying. During this heated argument with this employee, she proceeded to call all of us names, cuss at us, and threaten me that she will cut me into pieces.  During this whole time of her yelling at us and cussing along with calling us names, her manager was on the phone, which his name was Winston.  Every time I tried to speak with Winston on speaker phone, she would make rude comments while I was talking, and he was on the phone.  She also cussed at me, and Winston tried to tell her to stop by making a shhhh noise, but she wouldn't stop .  I asked to have her transfer him to my cell phone, which she refused. She continued to make rude comments and cuss as well as a racial slur.  This was all caught on the camera in the store. She made me so mad that i started yelling at her, too.  I even started in the heated argument with her because she threatened me. When trying to speak with Winston and telling him she should be fired, he made a comment that he would be doing some restructure of the employee. I'm not sure if this was exact words, but it was close. i contacted the police department as she continued to cuss and threaten me and my family, which was with me.  When they arrived, she was on the phone with someone else. I don't think it was Winston. She made the comment that i probably did this fraud and tried to get money.  This is slander seeing how she said this on camera that the store has access to.    At this time, the store was just about to close. I spoke with them, and they asked us to wait outside. We did so.  They spoke to her and then came outside. They took our information and heard our side of the story and then stated she wanted us trespassed. We didn't argue with the police. They did advise that AT&T could drop the trespass at any time.  So now here we are trespassed from your property because your employee could not conduct herself properly to begin with.  I have a police report number for this incident, and I am writing this review.  I have called corporate and had all of this data placed in the file.  There is no saving this situation.   l will be filing a slander suit as well as a restraining order against her for treating to cut me.  I really, at this point, don't think Winston will be handling this or taking it seriously due to him never arriving at the store through this whole situation.

    We stopped in to upgrade a phone and fix a problem that occurred with our online shopping. The…read moreteam all joined in to help. You could tell that they knew their jobs and really enjoyed them. They answered all of our questions and we completed the upgrade to an Iphone 12 Pro. While normally I prefer to shop online, it was refreshing to go into the store, work with competent staff, and walk out with our new phone set up and working!

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    Verizon - mobilephones - Updated May 2026

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