I went there to get a new face protector for my phone and they wanted $66 dollars! That's outrageous! Got them for $10 on Amazon

Carley at this location was amazing and super knowledgeable. She was great and answered all of our questions about the new phone we were buying. Thank you Carley!! read more

Rude employees and when I spoke to the manager she was even worse than her employees. When I asked for the district managers name the lady manager wouldn't tell me his name. She laughed in my face and said that her manager wouldn't do a (expletive) thing about my complaint. I'll be filing a complaint with Verizon corporate on this store. Avoid! read more

Store is always closed early by the employees. Employees are very unknowledgeable. Every time I go in there for a new phone, they raise my plan and just add things on for no reason. Do not recommend. read more

Polite, friendly and knowledgeable sales reps to assist you with your cellular services and devices.

Six days ago I went to verizon to start a new service with them because a friend told me that they were the best on service, I started the service and told them for my job I need a good internet service, they sold me a phone Samsung 20 and the phone was getting hot and they changed it next day because the battery was bad. I told them I have no signal anywhere and the manager said that it was a problem that verizon was having and we just need to wait, I called customer service about the same problem no having internet service and they didn't do anything. I changed carrier and went back to verizon to return the phones and the manager who is very rude and she does not know how to treat o deal with customers, she talked to me very strong and told me I should go back and tell about the service and I told her how many times I did. She said I had to pay for the phones $36 for each which I just used one because my daughter couldn't even set her up, I asked them why are they going to charge me if is not my fault that the service was so bad and she just told me that's what it is, I told her I was going to do a review and she said it's fine do it in a bad tone, the other guy that was there try to be very gentle and polite but the manager acted very rude, unpolite. I really don't recommend either verizon service or that store which the manager doesn't know how to treat people, I gave one start because there is no way to mark 0 read more

Marie Ramos was very friendly, helpful, patient and very knowledgeable concerning my device. I would highly recommend her to anyone needing help. read more

This is a Verizon Wireless Premium Retailer (VPR), not to be confused with a real Verizon Wireless store like the one across the street from Gulfview Mall in Port Richey. If you do business with a Premium Retail store and there is a problem Verizon Corp will not and cannot help you. The Premium Retailer has their own terms and condition that differ from Verizon Corp. I wanted to return a phone that I bought from the VPR, I spoke to Verizon Corp store and said that they would not have a problem taking the phone back but they could not because it came from a VPR. The VPR has screwed up our account with our new every two deal. They did not account for all the charges for the new phone. Thing don't add up once you look at it. They claimed that I could not bring the phone back because I had filed for a received a rebate. Verizon said they they should take back the phone refund me our money less the refund and then cancel the contract. DO NOT USE ANY VERIZON PREMIUM RETAILER. I like my real Verizon Wireless store. This is just running down the name of the company with these wannbes. read more