I have spent HOURS on the phone trying to take care of problems!!!!!!! Problems with hook up, billing, e-mail. etc. read more

I'm always amazed for some reason how people are still employed and companies are still business even when they have the absolute worst service. I cancelled my service for a number of reasons and made an appt to drop off my equipment. I brought everything in but the wonderful employee who can't do his job, didn't scan everything in. So now I get emails saying if I don't bring the equipment in, I'll be charged. Of course you can't reach the store directly so you call their 800#. And of course the person on the other line is blaming me for not getting a receipt. Oh and they need 7 days to find the equipment and during that time I'll still be charged. Thanks Spectrum, the store on Dale Mabry in Tampa and the waste of a customer service person on the 800#. Just confirmed the many reasons of why leaving was a great idea. read more

I don't understand why Spectrum has a monopoly on retirement centers. They suck us in with low costs and then it goes up and up. Now paying $80 a month just for internet. This is ridiculous. We need more options other than Spectrum. read more

I went in to upgrade my iPhone, and the sales rep told me it would take about 30 minutes to sync and transfer my data. Two hours later, nothing had been done -- it was clear he didn't really know what he was doing. Since I had to leave, I asked for a refund of the $95 in taxes I had already paid. He said the credit would show up within a few hours, but here I am three days later and still no refund. Very frustrating experience. read more

i don't know how to make this guy known for his work..john moreno. he was a tech from new port richey florida. internet was out for over a week.. for health reasons it needed to be reconnected he ended up coming out here and redoing everything and saved a life. so he needs some kudos read more

Can't call them can't change the new addresses or phone numbers. Tried multiple times times but they always say it's under control but then get emails that says they will disconnect services without a payment read more

They have every HOA contract in Clearwater. You have no choice. I pity the people who have to work there. A simple transfer of location caused so many issues. The worst cable company ever. For your "convenience" please go to our office, take a number and wait some more. They wasted about an hour of my time today and I have no cable or internet service. read more

Spectrum strikes again! This horrible company sent me to collection. * Boosted my rate after promising it wouldn't. * Sent my account to collection after I canceled. * I won my dispute with credit agencies. * Collection agency called to say it is demanding $59 AGAIN!! The company will stop at nothing to lie and muscle me into paying . My quest to inform the public will not stop until they stop. read more

Great service at a good price Customer service is very good and they give discounts for bundle services read more

Literally on the phone for 1.45 hours trying to resolve a simple issue. Spoke to 3 different people. Renee Antwan and I can't remember the 3rd. So then I ask to speak to a supervisor Rasheed who couldn't even respect me enough to answer my call. If you have spectrum get rid of them quick. I give them a -10 star rating. read more

Spectrum - True facts about shitty customer service - Internet Service Providers Near Me - Clearwater, Florida

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Soectrum cuttimg off ESPN and Disney owned channels at this time of year is a travesty. Both greedy corporations are at fault but for Spectrum to not take the necessary steps to avoid this before football season is beyond unbelievable in terms of telling its customers F you ... we don't give a dam about you! I hope they and Disney both lose billions for putting greed before customers! I would switch to Direct TV in heartbeat if I wasn't living in a condo complex who contracts with Spectrum for our cable services. Shame on both Spectrum and Disney! read more

Save yourself the hassle : they'll increase your rates after 12 months after 1,year without telling you and after flat out lying to you by saying you just need to call them before the 12 months is up to have the original rate extended. Also the cell service in dunedin is very poor. Verizon told us spectrum leases only 2 out of the areas 5 towers that's why their coverage isn't as good. Get Verizon Internet for 50 bucks and get a pay as you go card with Verizon for 35 bucks ! read more

This rip off company deserves less than one star. I was on the phone for more than two hours trying to resolve a simple issue, no representative could help. Few of them told me that there was no supervisor they cannot transfer me to one. The others transferred me and put me on hold for more than 45 minutes and no nobody retrieved the call, I hanged up without my issue being resolved. I decided to cancel my service which was two days after the bill cycle, and was willing to pay for the service I used for the two days, they wanted me to pay the whole monthly subscription. I remember I went out of service for 4 days, they gave me only $10 credit, but they want me to pay the monthly amount for only two days service. This company is ripping people off. Stay away from this horrible company with the worst customer service and ripping people off. I'll make sure that all my relatives and friends won't take service from this company and preventing them from getting ripped off by spectrum. WORST COMPANY EVER. read more

The store was efficient in meeting my needs. When the tech came out and the job required was much bigger than he anticipated, he got to work and got me fixed up. I recommend read more

Box blew in storm last night. Spectrum could not bring new box until Tuesday. That does not work as I am work from home. They suggested we come to countryside mall to exchange. Get here and there is an extensive line. Told to expect to stand in line 45 minutes. Very inefficient. They could improve by providing automated returns line. They gave 1 line for everything. Wondering why they do not overnight box and provide return box for non functioning equipment like Direct does. Very disappointing. Got home and the password for the new box is not valid. Just called and waited in queue 30 mins. Listening to them trying to up-sell to mobile phone service. Think they should focus on improving the current Spectrum services first read more

Spectrum - Internet Service Providers Near Me - Clearwater, Florida

DO NOT , I repeat DO NOT DO BUSINESS IN THIS STORE. Where do I begin, the worst experience of all my life with any company or branch. After a long wait for my equipment from spectrum i called and apparently someone made a mistake there and they were never shipped. So I decided with the help of a agent on the phone to go in one of the stores and take them myself. Drove 30 min to there and told the guy please make sure i have everything because i dont live close he nodded like yeah yeah I know. Drove back just to find out he forgot to give me a key cable to connect. Went to the store and they tried to make me guilty of forgetting TO TELLLLL THEM HOW TO DO THEIR JOBBBB. What a terrible company, what a terrible service. Just TERRIBLE read more

Since the Drew St. location closed, this one is the closest to my home. I recently decided to buy my own modem and save on the monthly charge for renting theirs. Hook up was easy and I returned my old modem to this location. The mall location was spotless and the counter employees were very friendly. I was dreading this chore but was pleasantly surprised. Total time to turn in my old modem was less than five minutes...awesome! read more

Spectrum is the worst internet company I have ever used. I've gotten better internet in the remote woods of Alaska. This is complete and utter trash. I can't even watch a 20 minute show without it crashing every 5 minutes. We demand better. God forbid it rains even a little you will lose all internet for the rest of the day. read more

They just plain do not care during this economy they boost your bill up... When you ask for some help... not that you won't continue to pay the bill ! but please keep it at the price it was supposed to be... nope you can go to another provider they just don't care that we are all struggling right now horrible people! read more

I'm not one to leave reviews, especially not bad reviews, but this location is horrible. After waiting forever I was finally acknowledged by a worker and she was extremely rude. canceled my account and will not return read more

Been here twice, unfortunately two days in a row. Both visits I was in and out within 30 minutes tops. Staff was friendly and helpful. read more

Spectrum allowed a third party to disconnect my cable, phone, and internet without even notifying me. Now, I am being charged because the equipment was not returned. I own the home and had the service at that location for over 20 years. When I tried to get service back, the supervisor told me the only way to get it back was to supply them with a deed. read more

Worst cable I've ever had- We pay 200$ a month and can't access the recorded shows on dvr half the time. Sometimes screen goes blank when trying to change channels. Etcetcetc. Gonna move so I'll leave it be for now. NOT recommended. Can't wait til we move and switch!! read more

Mom decided to switch from AT&T after 15 years of service to take advantage of family promotion plan. This was going to be complicated and require some time, patience and understanding from the person helping us, luckily that person was Morgan! Morgan knows what she's doing, she's a real professional. She's also kind and caring and that made all the difference. I'm sorry to say this is not the case with another lady who works there. In fact, if she was going to be the one helping us we were not even going to switch. Luckily we got Morgan and we can not recommend her enough. It's rare to find customer service people who are professional and caring at the same time and Morgan is just such a person. Kudos to Spectrum for such a find, for any company would be lucky to have her. read more

This is a review of Spectrum TV located in the mall. If I could give 0 stars I would. Tried to sign up for service and have had 3 confirmation calls but the technician never showed up! I called 4 times and was first told maybe the tech was stuck in traffic! Hello this is a technology company....wouldn't the driver have a cell phone and have called me or his dispatcher after being an hour late? Second call shows that my first call was never registered and third call I spoke to a nice young man in a big Square Midwestern State who said he would see what he could do but they were already booked for tomorrow . I realize this is a first world problem and I can probably live without cable but if I have to pay over $150 a month just to see television I would think they would treat me a little bit better. I will probably wind up doing what do all the younger people do, skip cable altogether and just use Netflix and Amazon Prime. Meanwhile it's almost 9 pm and my appointment was scheduled between 4 and 5. read more

Waiting in line outside of the store with several other customers not a problem for me but there are elderly people waiting in line too meanwhile the young girl taking names is sitting inside the store. When I mentioned to the young lady that it was not good customer service for her to be sitting inside the store while Spectrum customers are all standing outside waiting in line she said she was on her "break". Then she came out and asked if any one needed to take a seat and one elderly customer said "yes" she allowed him in to go sit. The couple behind me said if the wait was much longer they were going to go in and take a seat. read more

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This store is located just feet from the mall entrance and parking. The store looked clean and well maintained. The staff were very friendly and helpful in getting me all the items I needed and advising me on things I needed to know. They offered upgrades, but didn't pressure me into buying anything. I'll be going to this location for my Spectrum needs. read more

Called to start service. Specifically asked if we get 4 specific channels with streaming. Was promised we do. Also made sure to ask if you can add to the channels if necessary without cable, again promised we could. From the two weeks I called to start service has 6 different people come to my property saying they couldn't do anything. Spectrum charged me the entire time I never had service. I FINALLY get service and it's 25 channels for $90 and NONE of the channels I asked. Called up katelynn on spectrum telling me there's absolutely zero recourse about the complete lies of the previous customer service agent and that if I wanted what I asked the first woman/man/it/they I would have to rent a cable box and pay an extra $45 a month. Also, they refused to credit my account for the two weeks of service we never had. They get to be scammers because it's a monopoly with no other choices. read more

Getting better. Had a service call a few month back and completely added new cables that were over at least 20 years ago the cable lines had corrosion. Thanks fir the service the cable is working so much better read more

I have a no solicitation and no trespassing sign very visible at my front door. A spectrum representative came up and rang the doorbell and would not leave telling me I could get free Internet from her. How rude... How presumptuous. I would never ever do anything with this company again if their employees don't know how to read! And they trespass and are rude! I have Wow and they are fabulous and affordable! They are honest and timely. And I'm sure all of them can read! read more

Terrible customer service, if you are in the counter you need to be nice with your customers if you hate your job find something different no need to be so miserable you represent a company like spectrum,I'm a customer of 15 years I'm very disappointed with spectrum when it was bright house was much better . read more

Transfered my service on Sunday spoke with customer service rep that evening she stated my email account would be reactivated to new address within 72 hours. Called Wednesday morning "still working on it". Called Thursday morning " ticket was put in the wrong box" forwarding to the proper department with a "rush" on it. Called Thursday evening has been transfered to the right department email will be activated withing 24-48 hours! It has now been 5 day's with no email and I'm still waiting! Spectrum apparently has 2 speeds slow and dead stop! Very poor customer service. When it was Bright House I NEVER had these issues. read more

I have been a client of Spectrum Internet for the last year now. When I started looking for an Internet provider the $29.99 advertised price is what caught my eye about Spectrum. I contacted them to connect to their internet service. I went through all the steps of providing all the required information etc. I was told that the first month was $44.99 which I assumed was for install cost etc. and the amount was not questioned by me. I agreed to do an auto-pay and then a month later I realized that I was still paying $44.99 when I was expecting to pay $29.99. I called Spectrum and I was told that the service was $29.99 when bundled with TV and Talk. I find this a very deceiving marketing campaign. Unfortunately it seems that there is no regulation of this ad campaign as it has been going on for a year already. Its now a year later after I signed up for the $29.99 Internet service which I paid $44.99 for per month. I have just received a letter from Spectrum to indicate that the price is now increasing to $70 per month. That is more than a 30% increase which is unacceptable. I called them to discuss this and I was indirectly told that if I don't like the price I could cancel the service. I was happy to renew another year at $44.99 per month however the retention team at Spectrum were not in the least interested in helping me with better pricing. I told them I would take a few days to consider the new price of $70 per month. I have had major issues with the quality of the connection, it does not stream live tv or movies properly and then there are also other issues like dropped connection. In the space of 1 year I had the Spectrum Service guys here to resolve issues 4 times and Spectrum can confirm this with my records. One of the service days I had planned to be home to be here for the repairs. The technician was scheduled to be here between 10-12pm. He arrived after 3pm so needless to say the service was pretty bad on that particular day. I decided to cancel the service with Spectrum and tried to call their retention's team once again to see if I could get a better price. No interest in helping me at all. I would like to ask Spectrum the following questions 1. Why is it that you constantly fill my mail box with your promotions? 2. Constantly get me to sign up for new services that I am not interested in? I would like to ask how is it that your marketing department works so hard to get new clients yet your price policies make it so easy for your retention staff to just say "Sorry there is nothing we can do to help you" It does not make sense. I have now signed up with Frontier Fios which will hopefully provide a better service. I did not want to end my subscription with Spectrum but I will not pay $70 or $60 when I can now get Fios for $49.99 including unlimited phone nationally. Spectrum Please remove my name from your mailing list and stop harassing me I do not want to do business with you again. I feel used up and spat out. Disgusting you have alienated me as a client. read more

I was in and out! I was returning my Spectrum equipment and I was in there for about ten minutes. Employees were very nice.

Living in an apartment I have only two choices for cable TV - Spectrum or Frontier. When I signed up with Spectrum, they offered me the option to purchase an Apple TV box which would provide access to Apple programming, at an additional fee over and above the equipment cost, and give me unlimited recording of content for later viewing. I am a loyal Apple consumer owning numerous items. The setup may be easy for a computer nerd, but not a computer savvy senior citizen. But any time there is a Spectrum system outage and you are trying to get everything up and going again it generally means a call into technical support. The second they find out you are using the Apple box they say its not their problem and you get transferred to Spectrum's Apple tech support. The Apple tech support will generally refer you back to Spectrum. Or, they suggest calling Apple! Neither tech support seems to be able or willing to help. This scenario has happened to me three times. Make sure you are on a first name basis with a computer technology service person if you go the route i did. read more

They need a dictionary. They claim that service means rent. I bought my equipment. They claimed that I was renting. My bill said $5.00 WiFi service fee. read more

This reveie is for the Tarpon Springs location on US 19 plaza. Needed some new phones and after ordering 2 iphone 13s at a total of $2200 (tax included) they couldnt even figure out how to ring them up. So I was told that they put in a ticket to their tech dept and after waiting 3 days with no response, I cancelled the order, went home, did it online, and had my phones at my feont door in 2 days. The employee helping me was very nice and tried to help me, but CMON SPECTRUM, something like that should never ever happen. A customer trying to make a two thousand dollar purchase and your computer system wont allow it and a manager cant fix it on the spot? I also traveled to the NPR store on 54 to see if they had any phones and asked the guy"What phones do you have in stock?" He replied, "NONE, We are all out of every phone" What a joke read more

I have found many of the negative reviews on here somewhat funny. In the years I have had Spectrum I have always had positive experiences with them be it on the phone with regards to my account and charges they levy as well as technical support. I am not tech savvy and they take the time to walk me through whatever difficulty I am encountering. With regards to any billing issues they explained everything to me in detail and adjusted my account to reflect the proper charges and they even gave me a small goodwill credit to be applied to my next billing. They were all respectful, patient, knowledgeable and willing to assist. Of course I respond in kind to them in the same manner. Some are complaining that they increase your rates after one year. Well that is exactly what they advertise. Rates valid for one year. It is an introductory rate and after that period you pay the regular monthly rate. You want problems _ just try dealing with Frontier - the company from hell. read more

If I could give a zero for star ratings, I would. Stuck with this internet provider, and the customer service is lacking, to say the least. Intermittent service often, and they overcharge. They raise your bill annually, and give nothing in return for charging more. No prorated last bill - so they take your money for services even after you've cancelled. Highly recommend staying away from this company if you have another option for an ISP. read more

This is for the Clearwater location at Countryside Westfield Mall at 27001 US Hwy 19. Great and clean location right at the mall entrance. On the initial entrance people were having trouble with check-in as the kiosk tablet has a glitchy touchscreen making it difficult to enter information. A saw a client waiting in line help a subsequent elderly lady. No names were listed on the LED customer service wait list boards. One of the only two workers said the boards are broken. A gentleman that was here today was here yesterday morning and gave up because he checked in and 11 people showed up. One of the people was here for 2 hours waiting yesterday. Hire more workers Spectrum. Fix your Check in tablet Spectrum. Fix your customer service LED waitboards Spectrum. I believe our rep's name was Marou. He was delightful and made up for the lackluster check in process. Give your people a raise Spectrum. read more