Wow, David you are a Prick! First time I was here at this…read morelocation (several months ago) I let it pass, we all have bad days. But David made an impression then as well-a negative one. Just to be clear, my Spectrum service is solid and great. Techs that have come to my home have been pros. Because of the broad solid performance of Spectrum as a whole there are 2 stars, not just 1. And this rating is for This Spectrum location only. David-you are a negative to the team and this location. glad Mgr Sam got to witness the end of our exchange. Shheeesh! Avoid!!!

i wish there was a lower rating than 1. We have been nothing but disappointed with Spectrum…read more internet. It's slow, unreliable, and overpriced for the service we receive. Getting in contact with them is a whole other problem. I will NEVER recommend spectrum to anyone. They dont care about the service they provide only the money out of our pockets. Disgusting.

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill…read morefor the unused service. Fuck them. Literally never again.

I have been with Break from cable since they starte. Jaquan is a valuable asset to the company and…read moreI have recommend their service to all my friends and family. beat the cost for cable and get with Break From Cable 5 star ratin

Sub par customer service. Must have limited staff. Good product when it works. Unfortunately,…read moregetting a person to respond isn't likely to happen very quickly if at all. Disappointing after 2 years of decent experience it's beginning to lose so many subscribers. There's a similar service provider inviting BFC customers to change. Just saying, keep up.

They are allowing phone scammers to abuse their service using spoofed numbers. The scammers can…read morespoof a number but cannot hide the VOIP network the callers are using. I've been getting calls from all kinds of numbers on their network every day this week.

like apparently everyone else who came to review:…read more I had a myriad of problems today with Spectrum. I talked to 6 (you read that right) representatives and still am not situated with my service. I'm setting up a new service; 2 representatives put orders in for only half of my equipment. Another tells me just to go into the store and pick up my equipment. I get to this location and Amber, the world's rudest, nastiest, and most incompetent "customer service" representative I have ever had the displeasure of speaking to (seriously I really can't fathom Spectrum hiring anyone worse), tells me "the policy changed yesterday" and that she could only issue me the router without the modem. She tells me I have to wait until the 25th (so 4 days without internet as a law student) to get my modem in the mail. She tells me to go call her director or customer service. So I go out to my car, and I call customer service. They then told me to put someone in the store on the phone to tell them I am supposed to have my modem. Long story short, I get my modem. I get all the way home and realized that Amber either intentionally or ignorantly gave me the wrong router. So I go all the way back to this location for them to then tell me they just ran out of "the tall routers" (ie the 5G). So due pretty much largely to the incompetence of the one and only "Amber," I now have to drive 30 minutes to Seminole. So I drive to Spectrum Seminole who, with the kindest service I've received all day from this sub-par company, immediately give me the correct equipment. This location is abhorrent. Do better. And Amber, you're the actual worst.

This company and the sales team they have inside Walmarts are a joke. Do not ever give your…read moreinformation to these people. I have frontier but I gave my information to see what kind of offers they had. After hearing the sales pitch, I did not want to proceed with any type of service with them. I had an account signed up in my name and equipment delivered to my home. I called Spectrum to come pick up the equipment and they sent me to collections for a service I never wanted.

Had an appointment. It said it was my turn but nobody was available. They then put me on the spot…read morein front of everybody and asked if people would object if I went next... this is 30 minutes after I got a notification that they are ready for me. I should've been done 25 minutes ago... don't put me the bad guy because you don't know how to work there. 0/10 stars.

Internet was great until they submitted a cancellation on my behalf after I've never missed a…read morepayment. I received an email saying I canceled my service and how to return my equipment. Now I've been out a week with no internet after it was supposed to be fixed.

Their customer service is useless. A car accident damaged a pole in the neighborhood and my service…read morewas immediately affected by frequent drop outs. I explained this and requested a service crew investigate. 2 agents disconnected my chat when I said I refused to "upgrade" to have them fix faulty service. Insulting.

Terrible experience. Service never worked from the moment of install and technical support and…read morecustomer service refused to send a tech out. On top of that, after a week with no service, they still charged me a cancellation fee and restock fee. Terrible, terrible, .....

So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

Well, went to purchase a new flip phone..Had issues with the name displayed on phone..Spoke with 5…read moreemployees because I had to go back 5 days in a row.. One said "not my favorite phone" another one said "to tell you the truth I am not familiar with this phone or issues. Thank Goodness for Lana!!. She listened to me, knew who to call for assistance and quickly solved the issue. Susan

I had a very bad experience with this AT&T store. Five weeks into my new phone, I have cracks in…read moreall four corners of the protective glass. I looked online and saw that the specific case I purchased is considered to have a design defect -- it doesn't properly grip the phone and creates pressure that cracks the protective screen when dropped from about a foot -- from head to desk. Gavin, the store manager, not only claimed not to have heard about this defect, he denied it existed even though I can't imagine how he could come to that conclusion without any data. He refused to let me show him websites discussing the defect. I had been told (given an express warranty) that I could get the screen protector replaced for life. I brought up the fact that I wasn't good at attaching the protective screen. My sales rep told me she would do it -- certainly implying I could get a warranty replacement at the store. She certainly never mentioned that I have to email the screen protector company and she very much did not mention that the screen protector company charges a minimum of $10 shipping and handling for a replacement. Even more if you want it shipped quickly. When I was told I would not receive what was promised with regard to the screen protector, I asked to return the case. Well they only accept returns for 14 days and I was on day 37. Meanwhile I ordered a new case from Amazon. So to summarize: I was sold a defective case and I was misled about the warranty on the screen protector. But honestly I think the worst part was the Gavin the manager's incredible condescension towards me. He insisted that 37 days ago his employee never misspoke about the screen protector warranty. I'm glad Gavin sticks up for his employees but of course he was just making that up -- he had absolutely no way to know what was said to me when I purchased the items. Gavin was supremely confident in an arrogant and insulting way. One other point --- this is a third-party AT&T store. In other words, it's not an AT&T store -- it's a private business that only sells AT&T products. This store's only incentive is to sell, sell, sell -- since AT&T provides the support to customers generally. Gavin's store had no reason to treat me well or to honor the express warranty. I think you're much better off going to an AT&T store that is actually owned and managed by AT&T. I still have the notes my sales rep took when she was trying to upsell me on a plan and other products. It would have been nice if she spent that time providing proper support and explanation of what I was buying and how the warranty works.

I usually dread entering any Spectrum location, as the wait is usually very long and the customer…read moreservice is often lacking. I have been here twice now and both visits were brief and very helpful. On my first visit, I wanted to replace a cable box that was getting so hot, I was afraid it was a safety hazard. On my second, I wanted to replace two remotes that were no longer functioning properly. The staff here were excellent and I was on my way home with new equipment very quickly. This Spectrum location is the best I have ever visited.

Worst customer service ever! 3 people walked out in the 40 minutes I waited only to end up walking…read moreout myself... employees all chit chatting, taking breaks... do not go here.

I have had the same negative experience as many of the other customers have stated on this site…read more The location on 66th Street does not have great customer service. They walk around as if they are entitled. They told me their job was not to help with phone challenges- that I was supposed to go to the Park Street location.

One tech in store. Customers are taking naps..saw another person but must be on lunch it is 130…read moremonday Monday Not cool. What about customer service? Should be 2 people running store!