Wow, David you are a Prick! First time I was here at this…read morelocation (several months ago) I let it pass, we all have bad days. But David made an impression then as well-a negative one. Just to be clear, my Spectrum service is solid and great. Techs that have come to my home have been pros. Because of the broad solid performance of Spectrum as a whole there are 2 stars, not just 1. And this rating is for This Spectrum location only. David-you are a negative to the team and this location. glad Mgr Sam got to witness the end of our exchange. Shheeesh! Avoid!!!

i wish there was a lower rating than 1. We have been nothing but disappointed with Spectrum…read more internet. It's slow, unreliable, and overpriced for the service we receive. Getting in contact with them is a whole other problem. I will NEVER recommend spectrum to anyone. They dont care about the service they provide only the money out of our pockets. Disgusting.

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill…read morefor the unused service. Fuck them. Literally never again.

I have had the same negative experience as many of the other customers have stated on this site…read more The location on 66th Street does not have great customer service. They walk around as if they are entitled. They told me their job was not to help with phone challenges- that I was supposed to go to the Park Street location.

One tech in store. Customers are taking naps..saw another person but must be on lunch it is 130…read moremonday Monday Not cool. What about customer service? Should be 2 people running store!

This company and the sales team they have inside Walmarts are a joke. Do not ever give your…read moreinformation to these people. I have frontier but I gave my information to see what kind of offers they had. After hearing the sales pitch, I did not want to proceed with any type of service with them. I had an account signed up in my name and equipment delivered to my home. I called Spectrum to come pick up the equipment and they sent me to collections for a service I never wanted.

Had an appointment. It said it was my turn but nobody was available. They then put me on the spot…read morein front of everybody and asked if people would object if I went next... this is 30 minutes after I got a notification that they are ready for me. I should've been done 25 minutes ago... don't put me the bad guy because you don't know how to work there. 0/10 stars.

Absolutely terrible experience. TLDR: I got 3 new 17 Pro Max's from Verizon corporate and was told…read moreto bring old phones to this location to trade in. So when i arrived, the store said they had no record that i was supposed to go there to trade in the phones from the online upgrade. So what did they do? The dumbest thing you can do in that situation, which is cancel the promo trade in credits corporate gave me, then proceeded to take in the phones as a normal trade in and just added credits to my account. Cancelling the promo and throwing my entire account out of wack. Taller guy with dreads did this. When i called the store to get everything fixed, Steve answered, essentially called me a liar and hung up. This all happened on 12/13/25. Now its over a month later and my account is still completely messed up. Such a shame that this store screwed me so badly. I absolutely loathe Verizon now.

Check your Bill very very carefully because Verizon likes to add on charges and they don't tell you…read moreabout it and soon you're paying more and more and more for your phone bill and when I called the Verizon they had snuck and charged me an extra $200 on my account so make sure your account is correct because they are taking advantage of every single opportunity

Internet was great until they submitted a cancellation on my behalf after I've never missed a…read morepayment. I received an email saying I canceled my service and how to return my equipment. Now I've been out a week with no internet after it was supposed to be fixed.

Their customer service is useless. A car accident damaged a pole in the neighborhood and my service…read morewas immediately affected by frequent drop outs. I explained this and requested a service crew investigate. 2 agents disconnected my chat when I said I refused to "upgrade" to have them fix faulty service. Insulting.

Subject: Poor Customer Service Experience at Parkside Location…read more If I could give this experience negative stars, I would. I recently worked with Justin M. at the Countryside Mall Verizon through a third-party. Justin's system wasn't working, and he told me I could visit any Verizon store to complete my iPhone 13 trade-in. I followed his instructions and went to the Parkside location, where I was initially greeted kindly by a representative named Anthony. However, during our conversation, another employee named Chris rudely interrupted and asked what I was there for. When I explained, he immediately told me he couldn't help because I worked through a third-party, and that I'd need to go elsewhere. I later called two other Verizon locations and spoke to two different representatives -- both confirmed that any Verizon store should be able to process a trade-in, regardless of third-party involvement. This interaction was not only unhelpful but also disrespectful. What should have been a simple 5-minute trade-in turned into a frustrating 2-hour ordeal. Thankfully, I eventually spoke with Savannah at the 8700 Fourth St N, Saint Petersburg, FL 33702 location, who provided outstanding service. She went above and beyond by calling both Countryside Mall and the Parkside store on my behalf. While she tried to resolve the issue professionally, Chris continued to make excuses and showed no accountability for his behavior. Chris was unapologetic and indifferent to the inconvenience he caused. I can only hope Verizon takes this feedback seriously and ensures that representatives like Savannah are recognized for their excellence -- and that others receive proper training in customer service and professionalism.

Love this Verizon store always helped me when I needed upgrades to my phone and they have good…read moredeals on phones and accessories. Don't be scared of these other reviews. This is the best location.

They are allowing phone scammers to abuse their service using spoofed numbers. The scammers can…read morespoof a number but cannot hide the VOIP network the callers are using. I've been getting calls from all kinds of numbers on their network every day this week.

like apparently everyone else who came to review:…read more I had a myriad of problems today with Spectrum. I talked to 6 (you read that right) representatives and still am not situated with my service. I'm setting up a new service; 2 representatives put orders in for only half of my equipment. Another tells me just to go into the store and pick up my equipment. I get to this location and Amber, the world's rudest, nastiest, and most incompetent "customer service" representative I have ever had the displeasure of speaking to (seriously I really can't fathom Spectrum hiring anyone worse), tells me "the policy changed yesterday" and that she could only issue me the router without the modem. She tells me I have to wait until the 25th (so 4 days without internet as a law student) to get my modem in the mail. She tells me to go call her director or customer service. So I go out to my car, and I call customer service. They then told me to put someone in the store on the phone to tell them I am supposed to have my modem. Long story short, I get my modem. I get all the way home and realized that Amber either intentionally or ignorantly gave me the wrong router. So I go all the way back to this location for them to then tell me they just ran out of "the tall routers" (ie the 5G). So due pretty much largely to the incompetence of the one and only "Amber," I now have to drive 30 minutes to Seminole. So I drive to Spectrum Seminole who, with the kindest service I've received all day from this sub-par company, immediately give me the correct equipment. This location is abhorrent. Do better. And Amber, you're the actual worst.

Well, went to purchase a new flip phone..Had issues with the name displayed on phone..Spoke with 5…read moreemployees because I had to go back 5 days in a row.. One said "not my favorite phone" another one said "to tell you the truth I am not familiar with this phone or issues. Thank Goodness for Lana!!. She listened to me, knew who to call for assistance and quickly solved the issue. Susan

I had a very bad experience with this AT&T store. Five weeks into my new phone, I have cracks in…read moreall four corners of the protective glass. I looked online and saw that the specific case I purchased is considered to have a design defect -- it doesn't properly grip the phone and creates pressure that cracks the protective screen when dropped from about a foot -- from head to desk. Gavin, the store manager, not only claimed not to have heard about this defect, he denied it existed even though I can't imagine how he could come to that conclusion without any data. He refused to let me show him websites discussing the defect. I had been told (given an express warranty) that I could get the screen protector replaced for life. I brought up the fact that I wasn't good at attaching the protective screen. My sales rep told me she would do it -- certainly implying I could get a warranty replacement at the store. She certainly never mentioned that I have to email the screen protector company and she very much did not mention that the screen protector company charges a minimum of $10 shipping and handling for a replacement. Even more if you want it shipped quickly. When I was told I would not receive what was promised with regard to the screen protector, I asked to return the case. Well they only accept returns for 14 days and I was on day 37. Meanwhile I ordered a new case from Amazon. So to summarize: I was sold a defective case and I was misled about the warranty on the screen protector. But honestly I think the worst part was the Gavin the manager's incredible condescension towards me. He insisted that 37 days ago his employee never misspoke about the screen protector warranty. I'm glad Gavin sticks up for his employees but of course he was just making that up -- he had absolutely no way to know what was said to me when I purchased the items. Gavin was supremely confident in an arrogant and insulting way. One other point --- this is a third-party AT&T store. In other words, it's not an AT&T store -- it's a private business that only sells AT&T products. This store's only incentive is to sell, sell, sell -- since AT&T provides the support to customers generally. Gavin's store had no reason to treat me well or to honor the express warranty. I think you're much better off going to an AT&T store that is actually owned and managed by AT&T. I still have the notes my sales rep took when she was trying to upsell me on a plan and other products. It would have been nice if she spent that time providing proper support and explanation of what I was buying and how the warranty works.