Came in the other day looking for a gift the Gentleman " Rubens" behind the counter was beyond…read morehelpful went into the system help me find the perfect gift, Personality professionalism 10 out of 10 so much I renewed my Pro membership that expired pre-Covid he was looking out this day and I won't forget

meh i always have trouble getting reserves from here. It just never comes or it sits in the back.read more

I've taken my phone here twice now for repairs. As well as my family repaired their phones here as…read morewell with great experiences. It's very fast. On time repair. Professional. And they communicate price up front which is competitive and usually is below other phone repair places! never had any issues with the repairs. I will continue using them as they are the best place around!

Most excellent. Communicative, prompt, explains with patient guidance, perfect workmanship. Will…read morerecommend and use again should the need arise. I went to the location on Coastal Boulevard next to the movie theater in Brooksville, FL

Stopped in to trade in and upgrade my phone. I was helped by Sergio, who was absolutely amazing. He…read moregreeted us upon walking in and was super personable and helpful. He made sure to let me know about any sales and the best offers. He's a really great and honest salesman, it was a super positive experience. Would recommend this store, at least if Sergio is there to help you!

Joe was a great ! His customer service and communication skills were amazing above and beyond. I…read morerecommend you going there and doing your business here

Stay clear from this store. I've had issues since Oct/Nov 2023 when I added 2 lines for my husband…read more& child. Unfortunately I didn't realize right away but the store committed fraud & added all kinds of things to my account. I had double lines added with added features I never asked fir including a watch I never received. I was told by several employees & current manager that they fired everyone from that store on Nov. 2023 including manager regarding fraud. So I thought great they know I'm telling the truth & shld be able to get everything corrected & credit/refund to ny acct. It is Aug 2024 & my phone is still disconnected due to non-payment even though I have given tmobil $1294 this year with the last payment was end of March. I stopped paying once I made complaint & as of today it has not been resolved. It took me 6 weeks to talk to manager of store. He was never there & only returned 1 phone call from the dozen of times calling store, going to store & leaving a message w every employee in store including asst manager. I was told only manager can do refund/credits. I also wA told I have to call customer service as far as removing everything & connecting phone. I spoke to several managers in customer service & yet still I sit w no phones on for the whole family. My son just started his senior year at bloomingdale high-school & we have no way to contact each other & he also has no way to contact his teacher's etc.. This is unacceptable & I'm taking this complaint to the top. BBB, FTC, Corporate & lastly lawsuit if I can't get resolved. I have notes on every person I have spoke too including dates & times. I have receipts & screenshot on everything I have tried to do to correct the issue. This is UNACCEPTABLE for anyone!

The manager is extremely dishonest and unprofessional. He needs serious evaluation of his character…read moreand professionalism. He lied to my elderly father and manipulated him into buying a brand new phone when the issue had nothing to do with his phone and everything to do with an IT issue. Absolutely disgusting... no words...

Worst service ever!! Never buy a boost mobile phone. Worst customer service of any business I have…read moreever dealt with. If you try to leave plan on buying a new phone, even if you already own yours or waiting 48 hours before they will unlock it. They will cancel your service but afterwards tell you but oh we wont unlock it for 48 hours. And thats if you can actually understand the broken English they all speak.. Dont ask to talk to that department because they are a phone service whose departments don't have phone service..yes that is what the idiot on the other end actually said. After being put on hold for 15 min to speak to a supervisor and explaining I was having chemo the next day and needed my phone his words were well then guess you shouldn't have changed phones today. Total incompetence from a foreign company..do yourself a favor buy from anyone else or pray you like not having a phone.

The man that owns or says he owns this location after him flipping me off for no reason behind his…read morestore while I was driving called me several racist comments because I stopped to ask him politely why he would yell at me about something that had nothing to do with him! He got defensive told me he had a good lawyer and to keep moving. I again expressed my concern for him yelling out to me infront is my family, and his response was many nasty words including "go on with your white b i t c h arse!" I said real classy and I left! Why someone would want to alienate a potential client or people I know and love to not shop this location or company is beyond me! I never said anything to provoke this type of hate or anger and he owes my family an apology for his nasty behavior!

This was one of the worst customer service experiences I have ever encountered. DO NOT VISIT THIS…read moreLOCATION I visited the store to add a line and purchase a phone. There were only 2 other customers in the store yet I still waited approximately 30 minutes before I received service. Once I finally sat down w an associate and we began getting my account set up I was told the phone I was purchasing was eligible for a trade in discount of $350. I was elated because I did have an older phone not in use I could trade in. I asked if I needed to go and get it and was told not to worry as I had 30 days to bring it in. I come back into the store 48 hours later and am then told, by the same sales associate, that that promo had "expired" and my trade in was worthless. I reminded him he told me I had 30 days to bring the phone in, and that i even offered to go get it that day. He acknowledged that conversation but stated was unable to help me. Naturally I was not happy w this response and asked to escalate. I get home and get a call from the store manager Frankie. Within 2 minutes of our conversation he is cutting me off and very defensive and most importantly offering no solutions. He was extremely unprofessional and ultimately ended up hanging up on me when I asked to escalate. The store manager! Needless to say I will NEVER do business at this store and will be escalating to ATT CORP

Not the best store. For starters if you're gonna have people eating, at least have more than one…read morechair available. Also, not the first time I visit this store and there's just one employee not even working half speed. It's a Saturday today and only one person working ???? Won't be back.

I have paid my bill here in the past the staff is always kind and helpful however if you have a…read moreserious issue I wouldnt reccomend coming here as they are an authorized retailer not a direct tmobile store