I have always had a love/hate relationship with Spectrum, because of their monopoly on watching the…read moreDodgers. I cannot get Dish, DirectTV, Hulu, TMobile, MLB.TV or any other carrier for the in-market baseball games. Its Spectrum Cable, or nothing. When every other provider offered better deals and promotions, I was just stuck because I love the Dodgers. But when Spectrum offered an alternate way to watch them, via an app, providing you were still a Spectrum Customer through Internet use or Mobile Phone, I went to investigate. And though the first customer service rep tried selling me on an expensive cable package, the manager, Nerses, stepped in and got me the Spectrum Dodger App on great promotional deal. When the season was over and I went to cancel, he went further and gave me good reason to come looking for him when the following baseball season started. So I kept in contact with him lightly during the offseason, and sure enough, when I went back the other day, (Because baseball season is starting again), he made good on his word and got me set up on a promotion for even cheaper than I paid last year, and with faster speeds! While my love/hate with Spectrum over the years, and their monopoly on the Dodgers, may continue, at least now I can attest than I am paying the same, or less, than any other provider could offer the Dodgers network to me--if they actually had the ability to do so. And I owe this to Nerses, who went above and beyond with his customer service. And as long as I continue to live in LA, or as long as he continues to work for Spectrum, then I'll go to him first over any other providers. His customer service definitely got me back in the love side of the Love/Hate relationship I've had with Spectrum over the past couple of decades. Thanks, Nerses.

I came here a few months ago to drop off an old modem, and the gentleman who helped us was very…read moreprompt and efficient. I hadn't been into a Spectrum store in a while and honestly expected a sales pitch, but there wasn't any of that. Instead, the person who helped us knew exactly what to do. He took our old modem, entered the info into his system, and handed us a receipt with all the drop-off details. Thank you for the quick and friendly service! I ended up ordering Spectrum at our new place and I'm glad I did. I had them years ago but switched to save money. I might switch again after the year of discounted service is up, but at least I know exactly where to go to drop off my modem again if needed.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I needed our unsightly satellite dish removed and fortunately came across the Channel Guy company…read more Jose was really awesome! Super professional, knowledgeable, courteous and did a great job. Highly recommend!

I needed to remove my old satellite dish from a 3rd story condominium because of my HOA rules…read more They needed me to remove it asap ( after a letter or two...) I thought about just doing it myself to save some money,and realized going up on the roof wasn't a good idea. I decided to go with a professional instead. I requested a quote from several businesses and Vik at Onpoint contacted me right away with a really great quote. OnPoint Installers were very accommodating and were able to come by the next day . Onpoint Installers was professional and got the job done safely and quickly. I was pretty impressed with the service and highly recommend them. Thanks Vik!!

Vic did an amazing job my old dish network satellitedish, he was quick to reply and offered a…read morebetter price then anyone else has offered. Would recommend this to anyone I know.

When Frontier's fiber service became available in our neighborhood, I was one of the first to sign…read moreup. It hasn't disappointed. The download speeds are at or near the promised 1 GB, what makes fiber different is the upload speed is also identical. I did hesitate becoming a Frontier customer given their past reputation for poor customer service, but that hasn't been my experience. I've had service techs visit me twice, both on time and successful with their service. Price point is a bIt higher than the competing cable service (then again, you kinda have to get their cell service to get the best deal). Still, service has been fast, mostly trouble-free, and consistent.

They r the worst and give you fake charges when you try to cancel and make you go to collections to…read morerecollect. They make you call different departments like 1000 times. It's just soooooo god damn frustrating. Stay away from this place. Setting up was also a god damn pain in the butt too. Many different technicians came and they always upsell you. I even paid a bit more and the internet speed was the same. It was also impossible to cancel so I was paying the more expensive fee for months before. Like what kind of terrible company is this.

Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and…read moreclearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port. He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat! Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service!

This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

I am very pleased with the work performed by MR. ANTENNA's people, Sabrina and Alex. I have a very…read moresteep pitched roof and Alex was able to safely work to remove and reposition my enormous vintage tv antenna which he discovered was working so well it did not need to be replaced, but had slipped over the peak of the roof and was not secured properly. Alex moved the antenna to another, safer part of the roof and anchored it down. Once that had been accomplished, he then went into my house, and drilled through very tough concrete walls and hooked up three televisions. Sabrina helped troubleshoot each tv and make sure I was getting all the available channels. This was a difficult job and they worked tirelessly for hours on a hot day. They kept me apprised of every facet of the installation. And with all of this, they were reasonably priced. My TVs are now working great. Sabrina and Alex were wonderful and I highly recommend their company, MR. ANTENNA.

From the owner: We specialize in offering alternatives to monthly cable and satellite subscriptions through the…read moreinstallation of high-definition, digital television antennas and streaming devices. We also provide affordable TV Mounting and Networking services that ensures our customers have the expertise to assist them in navigating the best low-cost home solutions that suit their needs.

Vardui was beyond helpful & provided exceptional customer service. So much so that I felt I had to…read moretake the time provide a review. 100% professional & very patient with my many questions. If only employees everywhere were like her the world would truly be a better place. :)

Why does something as simple as returning my equipment feel like a trip to the DMV…read more I have nothing else to say. If you enjoy the DMV by all means register with spectrum

Michael was incredibly helpful and thorough in all of his responses to my many questions!read more

They always tell you they don't have the device you are looking for but they can order it for you…read more I know for fact most of the time they do have the device and the back and in multiple occasions the manager came and asked the employee to bring it from the back.

The folks at Spectrum have implemented an electronic "cash system" which will not allow the store…read moreto accept cash when it is malfunctioning (although they could accept credit cards ?!?). I am not clear on what exactly their system does, maybe scan the bills to spot counterfeits; but whatever their technology is intended to do it vastly inconveniences customers just trying to pay their bill. I will be returning their equipment on my next (unnecessary) visit to their store. BTW, a related issue; I went to their website and chatted with someone from their customer service team. He was absolutely useless, his solution to my inquiry about if they had solved the cash-acceptance problem at their retail locations was to call the store! Epic FAIL!

The worst procedure when you move and need to transfer your internet and cable- spoke to two reps…read morefirst (an hour call) to "transfer" only to find out nothing could be handled that day is have to wait 2-3 days to pick up at a location not the day of. Came to the store twice to drop off then next day pick up. At pick up day was told I can't pick up it has to be my husband even though on that hour call I specifically verified that I can pick up! So frustrating! Spectrum I hope you're making plans to improve this procedure so ridiculous! Update- ERIC WAS THE BEST AT THIS LOCATION HE HELPED US AND MADE OUR HORRIBLE EXPERIENCE INTO A GREAT ONE!

This Guy Is the Mac Whisperer (and Probably a Jedi in Disguise)…read more So here's the deal: if your iMac suddenly pulls a "Broadway blackout" and leaves you staring into the void while your life's work hums faintly in the background, you need Tommy from MacMyDay -- not tomorrow, today. Tommy showed up like a scene-stealing character from a tech-comedy crossover of Superbad and South Park (minus the profanity and teenage chaos). He was upbeat, wicked smart, totally honest, and not once did I feel like I was being hustled, upsold, or dragged into a 14-step "tech enlightenment program." The man is a tech guru meets philosopher, with a little bit of music producer and friendly neighbor energy thrown in. He didn't just assess my ancient iMac (which, bless it, had finally gone to the dark side -- literally), he walked me through realistic, budget-friendly options to rebuild my setup without making me feel like I had to sell a kidney or join a startup. His advice? All tailored for me, not some one-size-fits-all checklist. And he made it fun -- yes, fun -- to talk about external drive casings and system upgrades. Tommy is observant, kind, and thinks like someone who's been in your shoes -- which means you walk away feeling heard, helped, and way less freaked out about your tech. Also, 10/10 for vibes, conversation, and not being a robot. Seriously, just call him. It's rare to find people like this in any field -- much less one where trust, data, and your digital life are on the line. Five stars, because 10 stars isn't an option.

I have had Tommy with MMD help us with our Mac's going on 10 Years and he is the Most Knowledgeable…read moreand Reliable Person I know when it comes to MACS. We just had issues with an Older System and while out of town he got back to me and help us out over the phone until he's available. I highly recommend him when it comes to anything MAC or Apple!