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Spectrum - Burbank

3.3 (11 reviews)
Closed 9:00 am - 9:00 pm

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Staff is very helpful! They are all kind and knowledgeable. Great customer service. They are efficient and took care of customers quickly.

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Spectrum

(111 reviews)

I have always had a love/hate relationship with Spectrum, because of their monopoly on watching the…read moreDodgers. I cannot get Dish, DirectTV, Hulu, TMobile, MLB.TV or any other carrier for the in-market baseball games. Its Spectrum Cable, or nothing. When every other provider offered better deals and promotions, I was just stuck because I love the Dodgers. But when Spectrum offered an alternate way to watch them, via an app, providing you were still a Spectrum Customer through Internet use or Mobile Phone, I went to investigate. And though the first customer service rep tried selling me on an expensive cable package, the manager, Nerses, stepped in and got me the Spectrum Dodger App on great promotional deal. When the season was over and I went to cancel, he went further and gave me good reason to come looking for him when the following baseball season started. So I kept in contact with him lightly during the offseason, and sure enough, when I went back the other day, (Because baseball season is starting again), he made good on his word and got me set up on a promotion for even cheaper than I paid last year, and with faster speeds! While my love/hate with Spectrum over the years, and their monopoly on the Dodgers, may continue, at least now I can attest than I am paying the same, or less, than any other provider could offer the Dodgers network to me--if they actually had the ability to do so. And I owe this to Nerses, who went above and beyond with his customer service. And as long as I continue to live in LA, or as long as he continues to work for Spectrum, then I'll go to him first over any other providers. His customer service definitely got me back in the love side of the Love/Hate relationship I've had with Spectrum over the past couple of decades. Thanks, Nerses.

I came here a few months ago to drop off an old modem, and the gentleman who helped us was very…read moreprompt and efficient. I hadn't been into a Spectrum store in a while and honestly expected a sales pitch, but there wasn't any of that. Instead, the person who helped us knew exactly what to do. He took our old modem, entered the info into his system, and handed us a receipt with all the drop-off details. Thank you for the quick and friendly service! I ended up ordering Spectrum at our new place and I'm glad I did. I had them years ago but switched to save money. I might switch again after the year of discounted service is up, but at least I know exactly where to go to drop off my modem again if needed.

BAI Connect

BAI Connect

(784 reviews)

Sherman Oaks

Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and…read moreclearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port. He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat! Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service!

This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

MacMyDay - Contact us to see how we can help you
818-252-9165

MacMyDay

(171 reviews)

This Guy Is the Mac Whisperer (and Probably a Jedi in Disguise)…read more So here's the deal: if your iMac suddenly pulls a "Broadway blackout" and leaves you staring into the void while your life's work hums faintly in the background, you need Tommy from MacMyDay -- not tomorrow, today. Tommy showed up like a scene-stealing character from a tech-comedy crossover of Superbad and South Park (minus the profanity and teenage chaos). He was upbeat, wicked smart, totally honest, and not once did I feel like I was being hustled, upsold, or dragged into a 14-step "tech enlightenment program." The man is a tech guru meets philosopher, with a little bit of music producer and friendly neighbor energy thrown in. He didn't just assess my ancient iMac (which, bless it, had finally gone to the dark side -- literally), he walked me through realistic, budget-friendly options to rebuild my setup without making me feel like I had to sell a kidney or join a startup. His advice? All tailored for me, not some one-size-fits-all checklist. And he made it fun -- yes, fun -- to talk about external drive casings and system upgrades. Tommy is observant, kind, and thinks like someone who's been in your shoes -- which means you walk away feeling heard, helped, and way less freaked out about your tech. Also, 10/10 for vibes, conversation, and not being a robot. Seriously, just call him. It's rare to find people like this in any field -- much less one where trust, data, and your digital life are on the line. Five stars, because 10 stars isn't an option.

I have had Tommy with MMD help us with our Mac's going on 10 Years and he is the Most Knowledgeable…read moreand Reliable Person I know when it comes to MACS. We just had issues with an Older System and while out of town he got back to me and help us out over the phone until he's available. I highly recommend him when it comes to anything MAC or Apple!

Spectrum - Burbank - isps - Updated May 2026

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