i usually don't leave reviews, but after visiting the Verizon store i really felt like i should share my experience. the service was wonderful, and i especially want to thank Milena. honestly, it's rare to meet someone who works with so much care and dedication. from the moment we started talking, she was very kind, calm, and patient. she didn't rush anything and took the time to help with every question i had. you can truly see that Milena cares about people and wants customers to leave satisfied. her attitude made the whole experience very comfortable and positive for me. i felt respected, listened to, and genuinely helped. employees like Milena make a huge difference. i'm very grateful for her help and also thankful to Verizon for having such a wonderful and hardworking person on their team. read more

AVOID!! Just spend the better half of the afternoon trying to undo a mess that an employee made here. All we needed was a new iPhone. We didn't want to trade in or care about promotions, we wanted to buy the phone, activate it and keep the old one. Sounds simple right? Wrong... it started off by the employee taking a photo of our entire account on her personal device (think address, phone numbers, last four of our credit card, last four of social etc.) and sent them to her "manager" to ask about promotions. We didn't care about promotions because we weren't trading in. There was even a Verizon Business associate at the high top when this happened. She stated to us when the employee walked away that she had never seen that in her career with Verizon and promptly let the manager and district manager know via Teams messagings. We asked her to delete the photos when she rolled her eyes and looked at us crazy because usually that action is frowned upon. Next- we wanted to buy the phone outright. Apparently you can't and still have to finance one month. She hands the husband the bill and she overcharged us for two phone cases, $300 activation fee and a mystery $150 that we couldn't get to add up from the original pricing she gave us. We told her about the errors, she quickly deleted the two cases shoved the iPad back into my husbands hand to review and he still had questions. Never once did he sign, authorize the deactivation of his old phone- nothing. We chose to walk because of this experience and overcharging... behold she had already deactivated my husband's old phone... so now no phone at all and we spent 45+ minutes trying to get it reactivated. It worked for a second, now no service and we are having to scramble to figure out how to fix it.... Do yourself a favor if you can.. AVOID! read more

Avoid this location at all costs. I would give them 0 stars if I could. Calculated disrespect, dishonesty, and managerial bullying, just to upgrade a device that was eligible for an upgrade. This location operates with deliberate obstruction rather than customer service. From the outset, I was met with stalling tactics, circular explanations, and intentional hand-offs between associates -- not to resolve anything, but to wear me down until someone else could take over. Despite my repeated efforts to move things forward efficiently, my time was completely disregarded. Straight answers were avoided, accountability was passed around, and nothing was resolved. The situation crossed a serious line when one associate began audio recording the interaction without my consent. This was never disclosed, never explained, and never justified. That alone is deeply inappropriate and raises serious concerns about how this location treats customers and handles interactions. Management then made it worse. A manager named Yousef (who wasn't even in the store at the time of this return visit) asked to be put on speakerphone by his associate, only to publicly berated me, accusing me of being "disrespectful," while refusing to acknowledge the conduct of his own staff. He further misrepresented how much time he supposedly spent reviewing policies with me, which simply did not happen. Rather than de-escalate or act professionally, he chose to intimidate, gaslight, and rewrite the interaction. This was not a misunderstanding -- it was a pattern: Intentional stalling, shuffling between associates, refusal to provide clear, honest answers, recording a customer without consent, publicly inappropriate and hostile behavior by management, false claims about what occurred. I remained patient and respectful throughout. That courtesy was not returned. If you value transparency, professionalism, or basic respect for your time, avoid this location. The issue is not a single employee -- it is a management culture that enables dishonesty, hostility, and ethically questionable behavior. read more

I was charged $40 for a set up and go service that I did not receive when I upgraded my phone. When I asked about it they told me it was a charge for basically doing their job and helping me upgrade my phone. This was the first time dealing with a non corporate store and I will never deal with them again. Called Verizon customer service and they had to refund me for the charge as well as assured me that I was not supposed to have been charged for that. That's just one of the multiple fraudulent charges on my account. I get they want to make commission but why lose customers over a quota? Besides that, very unprofessional. Manager was talking and FaceTimeing friends and whatnot while simultaneously dealing with customers. Maybe that's why I was incorrectly charged? Joseph was helpful, but the manager, who I believe name is Yousef did not carry themselves professionally. Do yourself a favor and go to a corporate Verizon store. read more

The service here is absolutely amazing! They were so attentive and helpful. Answered all of my questions. Milena and Yousef were so patient and kind to me while I was here. I couldn't recommend this location more. Thank you!! read more

I reach out to Verizon and try to get my lines figured out. They informed me some misinformation. I came into the store and Yousef was very very helpful which I appreciate he has helped me for years and I truly am grateful to have him at the store read more

Ordered a phone to be picked up in 1 hour. Called the store, they said they had it in stock. Went to the store, they said they didn't have the order. They said they couldn't help track the order and told me to call corporate. Called corporate, they said the store had it in stock but would not prepare it. This went back and forth for an hour until corporate said they couldn't explain why the store was refusing to prepare the order. They said to order phones directly for shipment to home because the stores are frankly unreliable. In the meantime the store still has the phone in stock with nobody assigned for pick up. Looking into this verizon store's yelp page - this is apparently not a real verizon store? Looks like their business model is to hold on to orders to get corporate to send more phones to the store, and sell those phones to customers who pay full price in store due to limited stock. Explains why corporate recommends against using this store. *Update I called Verizon corporate - they confirmed that this store received the order. I went on site - the store clerk said they couldn't see the order. I called Victra corporate - they confirmed that the store can see the order. So the store IS trying to resell the phone I bought. read more

The sales rep I met with was outstanding. Friendly, informed and did not push for unnecessary adds to my contract. He explained, each step of the way what and why. Best experience with a carrier yet. read more

i was there in nov 2025 for the new black friday promotion.The manager told me what the price would be to swtich from t mobile,basically when i got my first bill it was a total lie,once you switch you are stuck with the company.Verizon need to fire the manager and when i argue about the bill,he said go ahead and write a bad review and don't seem to care,can't wait to go back to t-mobile,least i had better experience(been with t mobile for 10 years).The company is a mess and I would give a second thought before changing to Verizon,worst is I had my daughter and son change to Verizon and they also did not have a good experience so beware read more

THE WORST INTERNET EVER! Im not even sure if this will go through because of how bad the service is. Mr beast my ass, if it cant reach my a room away its not reaching 6 ft underground. Spectrum was way better read more

Yousif was amazing. He not only got me a free Iphone 16 and a free apple watch with my upgrade, he also decreased my monthly payment by $30 at the end! Respectful and professional customer service! read more

Yousif was able to multitask simultaneously helping me and another customer with care, professionalism, ans expertise. He didn't miss a beat! read more

Do all my cell phone buying here over the years. Been in for advice and 'fixes' on my phone including this morning. Always courteous and professional help. Odd fixes remedied quickly at no cost. Great customer service. Will continue to shop here and recommend others do also. read more

One of the employees straight up lied about my iPhone generation being shut down when I needed a SIM card replacement. Tried to make me buy a brand new phone and did everything but try to help. Switch to T mobile! read more

I am not even going to go into details as the my experience at this location. Don't trust what you are told and do yourself a favor and go into an actual Verizon location on a dealer! It has been months and countless hours of me trying to fix the lies I was told by Brandon at this location. I used to come here all of the time to get upgrades, purchase watches etc. Never again! Lies upon lies with no help. Still trying to sort out the mess that was created by Brandon who boasted to be one of the top sales reps......I'm sure another lie. read more

I highly recommend this store! Let me start with the Manager Zach he was great and helped me with everything I needed to get done with my upgrade and plan change. The other associates were super funny and helped my wife with her questions. The store was empty so we were helped right when we walked in. The store is nicer then other locations and has a huge table with chairs so that was nice. They transferred all my data pretty quick and even got me a free Apple Watch. I was hesitant when they said free but the manager showed explained the data charge and all the fees and everything that I had to pay upfront. The associates are definitely honest at this store which is a comforting compared to some other stores. We had a great experience at this store and my wife and I "HIGHLY RECOMMEND THIS STORE" Excellent service. Thank you read more

Eric was great (I hope I'm getting his name right) He was fast, helped me get a new phone for my daughter, provided all the right information, we talked about life, and I was in and out with a new case, in 15 min! Great service. Thanks! read more

After what Verizon did to me after 19 years of being with them I will never get Verizon again for as long as I live. I will also tell friends and family about my horrible experience. I wouldn't give Verizon 1 star, instead I would give them -5 stars if I could. read more

Stopped by the store and asked if I could get some help with my phone. Jesus, was more than happy to assist me. He saw what my problem was and quickly figured out how to fix it on my phone. This is the kind of customer support that goes beyond what one expects these days. I am happy to be a Verizon customer with employees like Jesus working for me. Thanks again, Jesus! read more

Had old phone 8 plus, to visit to upgrade for myself, but Melina sales rep and manager Noel try to upgrade to new devises all my 4 family members under approx same monthly payments! Appreciate it read more

These guys are pros! The shop was a bit understaffed and the phone didn't answer, so I was happy to have only a short 10 minute wait when I arrived to place my order for a new phone. I was expecting a call when my new device came in but I decided to check in person, and it was there. Marlon is really helpful and knowledgeable and has helped me for the past several purchases. I love their attention to each customer's questions, including mine. They are smart, attentive and communicate clearly. read more

I went to find a Verizon store that would help me replace my present iPhone for a new phone and I went to this store on Foothill Blvd and the young lady greeted me with such kindness and hospitality. She helped me find the phone I needed and not only that helped me with transferring all my vital information from my present phone to the new one. I cannot say enough about this young lady, she was polite , courteous & extremely professional. More customer should plan on visiting this place of business and feel for themselves the Great hospitality you receive. Thank you Jackie for your kindness. God Bless . read more

Brandon provided excellent service and was very helpful with helping me get the best plan and upgrade for the iPhone 15. Would definitely recommend this store! read more

Noel Molina, store manager, is incompetent, and doesn't seem to be knowledgeable enough to assist customer, and that led me to be forced to purchase a new phone unnecessarily. read more

The employees at this Verizon were the most accommodating duo I've ever met. I had a uniquely frustrating problem with my iPhone, specifically the 12 model which has notoriously been a troublesome model for a lot of users. I went in for help and Melany and Gavin were wonderful the whole time. I ended up needing to get a new phone, and Melany walked me through the trade-in process, and made everything a lot easier. My old phone was so slow and unresponsive, that it wouldn't transfer my data to my new phone, and Melany spent the rest of her shift troubleshooting the data transfer. I spent my whole day at Verizon with a nightmarish phone situation, and Melany and Gavin were unbelievably patient and helpful! read more

Sal - 5 stars I didnt even purchase a phone from here (I'm poor) . The phone I did purchase was not doing what I wanted it to do. After tinkering around with it for 3 hours , I still had not installed the sim card properly. Clearly , I'm not a tech savvy gal. Desperate and frantic , I called this store. Sal offered his help , graciously. I felt bad because I couldn't even leave a tip. What took me 3 hours and I still wasn't able to get the sim card in , ( Don't ask me how I had a kid ) , Sal had installed it in 30 seconds. When I'm not poor , I will have to return to make a purchase from here , provided Sal is still around. As big of a dummy as I am , he still didn't make fun of me , either. So , come one and come all , stupid questions or not , you will be helped !! read more

(Sing to the tune of....well, hopefully you can figure it out, rhymes with Milligan's Highland.....:) Just sit right back and you'll hear a tale A tale of a fateful trip That started from this tiny store In a type of mall called strip The manager was a friendly one His assistant not so much But they helped with my telephone With a skillful, helpful touch I'd popped in to get a cool upgrade For a big foreign islands trip I wanted a phone to make the grade And let me text a bit But the phone was lost in a turbulent sea Of international intrigue My carrier thought I was committing fraud 'Cause I called someone overseas 'Cause I called someone overseas!!! My line was cut My data too They told me the phone was hot I raced back to this little store And told them what I thought The Verizon lady said it was fraud That I return the phone at once I must admit it was a little odd And wondered about her response It turns out it was all a mistake A misunderstanding, you see The Verizon lady apologized To the store staff and to me So even though I was seriously bugged And as frustrated as can be When the manager said sorry and gave me a hug I thought "Let's let it be!" Let us let it be!! So I'll be back to this little store Since we all now see the light And I will try not to be sore Since I might not actually be right! Happy Holidays and a peaceful New Year! read more

Literally standing outside right now and the door is locked, lights on and no one is there. Store hours say till 7pm. Calling and no one answers read more

Very friendly, professional, and informative and eager to help customers! I wish all Verizon stores are like this! Love this store! read more

Let me start by saying I usually by all my phone cases there because they carry UAG. When I bought a case there last Monday they charged me $60...I have since come to find that full retail price is $39 for the case I purchased. I have already used the case or I would return it. I feel like I was ripped off. read more

This place blows. Bought an iPhone mini last year and paid $40 for a "premium" glass screen cover that I was told had a lifetime warranty. Brought it in after it cracked and it was replaced easily, without a receipt. It cracked again and this time, I'm told that last time was an exception and it's a limited lifetime warranty. This was absolutely NOT disclosed when purchased. They printed out the receipt so I could contact the manufacturer to get a replacement. The manufacturer's website says it needed to be registered within 30 days of purchase; another thing NOT disclosed so now it's too late. Now that I have my receipt in-hand, I see I was charged $10 for disinfecting phone wipes that I never received (didn't ask for them either but the guy used a couple to clean my screen before putting awful screen "protector" on). This store is a scam. Awful, awful, awful way to do business. Feel like I just got bamboozled at a used car dealership. Hey, Sean D., I'd like my 20 pack of disinfecting wipes; it's the least you guys can do for the bait and switch. Will never shop here again. read more

Overall, I really enjoyed my experience with this store. The employees were wonderful, and provided great customer service. I was in the store already waiting for my son, close to closing time. Gavin Z was such a wonderful help, and was very accommodating. He helped me and my son with our upgrades, and really attended to our needs. It's so cool to know that I now have a store that is trustworthy, and has excellent customer service like this one to comeback to. Amazing!! :) read more

Nicest employees you will ever meet!! My mom was already at the store while I was running late from work. It was close to closing time, but Gavin Z still helped us out tremendously. We were there to pick up our new phones. He was really nice, and provided us really great customer service. For the first time in forever, I believe I found the Verizon store I'll be coming back to. Overall, I was really happy with my experience! :)) read more

Ordered a phone to pick up here. Tried twice to pick it up and was told they were unable to process the order. Verizon said everything was fine on their end so Idk seems like they're just not set up to do this? Just go to a real Verizon store where they are authorized to fix issues. read more

I am really disappointed that giving a zero is not really an option here!!:-) We went to this store to set up a "family setup" on an Apple Watch. The guys didn't have any clue what we were talking about! That is not that bad on its own! But then he starts to tell us that this feature doesn't exist! When we insist it exists and show him the proof. Be says he can't do it and we should go to the center office and tries to give me an address. Then when I told him, that is fine we'll go there but could you please check they can do it so that we don't drive half an hour in vain, he says he doesn't have time to call (and we were the only customers in the store)! Then when we got upset and complained and I am like this is poor customer service and I'd like to have his name to complain he says "What is your name?" And then says "you people won't go anywhere with this attitude". read more

My family and I have been going to this Verizon store for nearly 20 years! Most recently, we had a great experience purchasing two new iPhones with Gavin. He took his time to help us make the right purchase and tried his best to apply all discounts possible. A very pleasant and friendly buying experience!! Recommend to anyone in the area!! read more

WARNING: Go to the corporate office in Burbank. I went into Verizon LaCrescenta about 5 days ago because my phone was broken. The guy/girl (not sure what he/she identified as) told me I still owed $75 on the broken phone so I tried to give him/her cash and he/she said they don't take cash so I gave a credit card. Then all of a sudden he/she said oh wait you got a special promotion for your phone when you originally set it up and you owe $400 on top of the $75 AND he wanted my broken phone to go towards the fee for the new phone and when I said I didn't want to do that (I have a lot of my personal information on my old phone) he/she made it seem like I had to or he couldn't help me. At that point I felt something was fishy and I walked out. Later I was told by a friend to only go to the corporate office in Burbank because these stores like the one in LaCrescenta and one in Montrose are not owned by Verizon. I was told all Verizon's that are not corporate are run by companies that open up a business and ask Verizon if they can sell their product. Wow! So I went to Burbank and they also told me I owed $75 on the broken phone but there was no added $400. Burbank office was very nice to deal with. BEWARE!!! SCAMMERS (LaCrescenta Verizon store) read more

no one answers the phone I've been waiting 3 days to pick up my phone I ordered online that was suppose to be ready the same day I placed the order but no one answers the phone to confirm if they have the order or the phone. read more

Worst service ever walked into the store to get numbers transferred from Verizon to Verizon cell phone and the manager wanted to charge me $20 fee when this is actually free. The guy told me to go to another store when they can actually do this for free. read more

Verizon - Mobile Phones Near Me - La Crescenta, California

I did contact you and you never resolved the problem! I will never return to the store and anyone ask me about your store....I will do everything in my power to help them find an honest place!!! read more