I had an absolutely outstanding experience at the T-Mobile store in La Crescenta! From the moment I walked in, I was greeted with genuine friendliness and professionalism. The lady staff went above and beyond to make sure all my questions were answered and that I felt confident in my decisions. What really stood out was her patience and knowledge. She took the time to explain every detail clearly, without rushing or pressuring me, and made sure I got the best plan and device for my needs. It's rare to find customer service that feels this personalized and attentive. The entire process was smooth, efficient, and stress-free. You can tell this team truly cares about their customers and takes pride in what they do. I left feeling valued and taken care of. Hands down, this was the best service I've ever received at any mobile store. Highly recommend this location to anyone looking for top-tier customer service and a great overall experience! read more

I've been to this store several times and while the staff is very friendly and do their best to help you it always seems there is a very long wait to get that help. I've had the representatives say, sorry we are short handed or there's just two of us today most of the times I've been there. It seems that we just have to expect a visit to this location will take an hour. I do everything I can to take care of my needs online to avoid that long wait, but sometimes you have no choice. read more

Always so helpful. Staff are efficient and friendly! I've been coming here for years! Anytime I need help, they're always there! read more

T-Mobile - Mobile Phones Near Me - La Crescenta, California

Zulma. Saved my life today very beautiful patience. If I had my way I would give her a 59$ Starbucks card. Thank you Zulma I'll be back and the very nice lady who help my upgrade my iPhone 2 weeks ago. Very patient. Thank you read more

the lady with curly hair was so nice and awesome! i returned the items and she helped me wholeheartedly!

great and friendly employees ! customer service was the best! Very knowledgeable, patient team! read more

They are always helpful and willing to lower my bill any way they can.. Also if I have any hardware issues they have tech people who talk me thru any issue to correct the problem. Freebies on their app are fun and aften high quality e they am umbrella or sunglasses or a hat. People in the store are very sweet and kind to us elderly folks ans since my mom is 90 it really helps her and me! read more

My family and I received thorough and helpful customer service when troubleshooting and trading in our phones. They were able to answer all of our questions and helped fix the data transfer on my phone after another location messed it up. read more

Excellent service. I got home internet here and it was easy! I highly recommend this place as it's close to home.

Every time I go there with a problem, they always help me. They do it with a smile and they get things done. I highly recommend.

T Mobile is continually at the bottom of the stack. Problems with service, coverage, billing all the time. They are incredibly arrogant and think their stupid AI knows better what their customer wants than the customer. 30 years down the line and this is SYILL a disaster read more

my mom and i went into this location to upgrade our phones. the service was out of this world. it took us a while to get set up but we were helped every step of the way. thank you for the amazing service and support!! read more

Awsome team . Above and beyond to help you get what you need . very friendly staff always come here. read more

Good location, good store, great customer service! I definitely recommend! They are quick and pay attention to details! read more

T-Mobile - T-Mobile Tuesday's! - Mobile Phones Near Me - La Crescenta, California

Great and fast service! Glen is the one that helped me. Will definitely come in for the next upgrade.

Great customer service. They attend to you quickly and are nice. Good location too with spacious parking. Store is well maintained and clean. read more

Great T-Mobile location! they always have the T-Mobile Tuesday offers in stock unlike many of the other T-Mobile's in the area. The people are super helpful and friendly as well. read more

great T-mobile location ! was attended quickly and the workers are very nice. It was clean and they had a good amount of people to help out multiple customers. read more

Been having t mobile for years! Great store and friendly staff. Always come here if I need help with anything

Great place!! Employees are great!! Very good help. If you are in the store look for Helbert.

I'd give less than one if I could. The store is fine the service is horrible! Coverage is mediocre but customer service is abysmal. They make everything as difficult as possible. Skip T-Mobile and go anywhere else! read more

HELBERT very nessesary person in there. I am very thanks for his helps. I had a few problems during my phone service and home internet,HELBERT FIX all that. thank you so much 5 star to you, good person and excellent specialist read more

Rosie was able to take care of all of our needs, and she didn't quickly and kindly. Virtually stress free!!!

Rosie was extremely helpful, helped my whole family switch their phones over with extremely clear instructions. Even though the store was busy she still took her time to make sure we all understood the directions and what our new plan detailed. I've been to other tmobile stores where the employees are super confused and almost incompetent but not at this one! Thank you very much for the help my whole family is very appreciative of your kind service and detailed explanations. read more

Gives false information that contradicts what's on T-Mobile's website and will try to push you to buy services that you don't even need, which is deceptive. I asked about pricing for home internet and they said for me to get the 50 buck plan, I'd need a voice line. The website says otherwise. In fact, it states if YOU DO NOT HAVE A VOICE LINE, the price will be 55 bucks, 50 if you set up autopay, but wow this store rep really either tried to upsell me that voice line for their own commission, or critical reading skills have gone downhill. Spoke with T-Mobile reps on the phone after this and they confirmed what was spewed to me was complete donkey dung. No, you don't need a voice line to be on that 50/mo plan. You don't even need a voice line PERIOD to get home internet from T-Mobile. The fact I even had to get confirmation on something that is Reading Comprehension 101 from someone halfway across the world goes to show how out of the loop these people are at the store--or how shady they are that they're drinking their own Kool-Aid. read more

Switched 4 lines from Verizon to T-mobile and worked with Jorge. I have high standards and expectations of customer service and Jorge met all the marks. He was patient, clear and provided next steps as I had to leave and come back several times to handle things on my end. The process was seamless and he processed everything he laid out to do and helped with my family's needs over the phone on what to do next etc. and even in between our set up times, he checked in on customers that needed translation and support. Jorge is a good guy and I recommend working with him. read more

I want to thank Artyom from T-Mobile for his amazing service! He was incredibly professional yet so friendly at the same time. It was truly a pleasure working with him. Artyom explained every detail with patience and made sure we understood everything clearly. He answered all our questions and went above and beyond to help us. I was honestly surprised by how nice and attentive he was. Thank you, Artyom, for your excellent service , your team is very lucky to have such a great person on their staff! read more

Philp is AMAZING! The fact that this person is a genius and has patience. So honest and caring! He solved all my mom's problems with her previous company and we changed over to tmobil. THANK YOU!!!!! read more

Not the service I was expecting Was being helped and asked to look at a phone She called another customer back and talked over 15 min And to stand there and wait Got no apology for waiting Manager Stephanie seems not to care as I asked for her name and walked out Juts went to another location and received the service I deserve read more

Had some trouble shooting needed with my iPhone, and Jonathan was incredibly helpful. That guys the best! Thank you!

Terrible service, dude who works there doesn't know the answer to any of my questions his response was always "I don't know." Been working there since 2018 and doesn't know what he's doing. Dudes name is Marcopollo...He lied when I asked questions specifically about trade in. I left store due to his incompetence. Hire some workers who know what they're actually doing and not just stand there like a potato and respond with "idk." read more

Another same sad visit. This round was with "Joshua." He knew less than a McDonald's french fry station worker. This included he said for 8 minutes that I have no phone on my account and his coworker spotted in about 10 seconds. As well, customer service reportedly. Ugh. Funny customer service pushes you into retail stores and they are not technical whatsoever. Rahther, they are sales people, for likely on commission with little technical knowledge. What a joke. Blah. read more

STORE FRAUD ALERT! I am going to try to make this short as i know long reviews are hard to read. Basically, I went to this store trying to switch from Verizon to T-mobile while keeping our phones. We were convinced by the rep, Marcopollo, to upgrade all 4 phones as they would get $830 credit on each phone, he specifically said 2 phones would basically be free and the other 2 would pay a little extra. He even wrote down on a paper $830 as credit! I then get a bill from T-mobile only crediting 3 phones for $830 and the 4th only half. I was told i had to go to the store (i am 9 months pregnant!) I went to the store and waited over an hour with no resolution. I called the store, I spoke to Marcopollo who said he would call back, after a few days he offered only "buyers remorse" as a solution which is unacceptable! I spoke with his manager Cindy and Stephanie and they basically gave me the run around for over 2 weeks because they were not all in the store at the same time to talk to each other? Are you kidding? I contacted Cindy one last time and her reply was to tell me the promotion over and over again like i am a child and don't understand what she is saying. I have been kind and patient with them and i lost it after that, so disrespectful. BUYER BE AWARE OF THIS STORE AND THESE WORKERS! THEY ARE LIARS! Shout out to T-mobile corporate rep that helped me out and resolved things directly. I did file a complaint on the store though. read more

In January, my house in Hollywood CA burned down with me in it. The firemen found my body in total cardiac arrest from smoke inhalation. They were able to revive me and took me to Cedar Sinai emergency. I spent over 6 weeks in the ICU. Then a week in the hospital where I had a couple of operations. A tracheotomy for oxygen and a feeding tube in my belly, because my throat and lungs had been destroyed by smoke inhalation. I then spent a month in the recovery center, and then went to assisted living. All my credit cards were reissued by my bank because they were lost in the fire. So, T-Moble continued to mail bills to my home address, but the post office will not deliver to a burned down house. It was a few months before I could go the the post office and get my mail forwarded. They would not let me do it online. All my utilities closed my accounts and let me pay off the balance to the day of the fire. Spectrum forgave me for the equipment charges after I sent them the fire department report on the total destruction of my home. T-Mobile did not and sent me to collections. I only became aware of T-Mobile actions when Experian sent me a notice that I was being sent to collections. So, I had to pay for the equipment that was burned, and the monthly bill for service that was not used because there was no house there. Every other utility took the report from the fire department as the stop date for billing. T-Mobile would not and sent me to collections without ever notifying me. T-Mobile is a heartless evil company. read more

The crew here are always helpful and take customer service seriously very professional and well trained staff I'm glad I come here for business read more

If you do end up at this tmobile store, stay away from Rosie. If you're older and don't know what you're agreeing too, she will take advantage and tell you lies that you need to add multiple lines for a phone, far from the truth. Honestly, should be investigated for fraud. Had to cancel everything she did on our account before getting a huge bill. Disgusting service. read more

Yousif was very helpful and set up my new iPhone and Apple Watch skillfully. He answered all of my questions with ease and really impressed me! read more

I came here to switch carriers and get a new phone. We were helped by the wonderful Kaitlin (I hope I spelled her name right... I just know it's not Kayla). She regaled us with fun commentary and stories while we were on the phone w T-Mobile's activation center and numerous other departments. Honestly, the process of talking to those other departments via telephone was painful, but kaitlin was awesome, honest, efficient, and attentive. She helped us switch carriers, get onto a family plan, and trade in my phone for a lovely new one! Just a tip for you non-tech savvy iPhone users - make sure to upload your stuff onto iCloud BEFORE you change phones. Lollll~ I ended up having to do it there on the store's WiFi and it took about an hour bc I didn't back it up for months! My husband and I went next door for kbbq and came back in time for it to finish uploading to the iCloud. The store is in the same complex as Reborn coffee so there's at least some stuff to eat and drink while waiting. Parking lot is open and free. read more

I badly need a Sprint nano sim card (as to why, another long story). I called several T-Mobile and Sprint stores in our vicinity. Most Sprint stores had been rebranded, others have permanently closed. I chanced upon this T-Mobile store in La Crescenta, about 10 miles from me. The Customer Service agent said they do have several Sprint nano sim cards available. I rushed to the store. When I arrived, there were three Customer Service agents, each of them busy serving a client. I patiently waited my turn. After 45 minutes of waiting, I got my turn. When I told the agent what I needed, he said they do not carry Sprint sim cards. The agent who took my call was very incompetent. Maybe, it is one bad apple. But because of this experience, I will never return to this store again. read more

The worst customer service ever!!!! They don't have clue what are they doing? They didnt acknowledge us when we walked to the store. After 10 minute I brought to their attention that we are there. There was another guy who was upset & he didnt know they are taking names! We registered our name for 45 min later. Nobody did call us!!!! We just got a message that we registered our name! We came back & they were helping people as walk in base!!!! 1 hour wasting time!!!!!! Even i told them we got an appointment an hour ago & they told us it will be another 20 min wait! Still we are here & they cant figure anything out. Save your time & dont walk in this branch!!!! read more