We have an old phone that is paid off but they will not unlock it unless it is on an active line for 60days. We have been loyal to this company since before it was brighthouse. We have e two houses that use the service with 6phone lines. After this debacle we are looking to change services. read more

spectrum cable stinks. I cancelled on April 8th the day the new billing starts, and they do not prorate. I have to pay for the whole month of service when I do not have the equipment or the service. I will never use spectrum again. they have shitty service. you can't even watch a movie without if going into spin mode now if you want TO PAY 200 A MONTH THEN YOU HAVE NO PROBLEMS. BIG RIP OFF read more

I went to this location on a Monday in the middle of the afternoon and it was pretty busy. If you're not familiar with the procedure it may seem a bit confusing when you walk in. Luckily there was a guy that was working the floor that helped guide people on where to enter their name to basically get in the queue and also how long the wait could potentially be. I entered my name and came up as #13 which was about a 45 min-1 hour wait. I thought this was actually kind of cool because it gave you a gauge on if you have enough time to do other things before returning to the store. Some days they move pretty fast and your number might come up before the potential wait time and thus you'll lose your place but something told me that this cable/internet company was probably just like other companies....slow. Let's just say I wasn't wrong but I also was not in any hurry and there were plenty of places to sit or check out the latest technology. A lot of people chose to stand though even though there were quite a few seats. I left and got something to eat and when I came back I was #4 in line. I came to set up internet service. The guy was nice and kept friendly conversation, entered my data, and handed me my self-installation kit and we parted ways. There weren't any instructions with the kit but I was able to find an image of what the set up should look like on the website. I did end up having to call tech support because the internet lights on my modem wouldn't remain solid. Just before the techie was going to dispatch someone out to install my equipment, I thought to try the other cable outlet in my living room and that worked. I just had one jack that wasn't working in my bedroom. So, if you have more than one jack, try the other jacks before you have someone come out because it might save you time. So far, I have had no problems, the internet is reasonably fast, and the experience from the start was great for me. It's unfortunate others haven't had the same experience but it is what it is. read more

Spectrum - Television Service Providers Near Me

The Brandon store manager was not behind a desk helping people and the place is packed. An employee called in so he took it upon himself to check in with people in the store, chatting us up instead of working for us and getting the people helped read more

Great new location! The store was clean and open! I like their new electronic waiting system. There are seats available to sit on while waiting. There are phone charging areas and products that spectrum offers for the customer to look over. No bathroom available. There is one self payment device available but it was down when I was there. I was helped by Scott! He is very knowledgeable on services and products offered. Great customer service! Nice store located within Brandon Mall! Close to the Apple store! read more

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It is a big scam, that keeps ripping your money ,and since they have the politics in their pocket, they are able to increase your monthly bill almost every months, they have a monopoly in cable tv in Brandon,Fl .So if you want to include tv in your service have to stok with them. read more

muy mala actitud al tratar al cliente , muyyyy mala atención y mala experiencia y mucha demora horrible

Crooks. This company will NEVER get another dime of my money. They do not care about their customers, the length of time you've been with them, and overall their customer service is absolutely terrible, if not non-existent. I have three lines with Verizon, and just switched my home internet to Verizon as well. I also have two lines I was looking to bring over to either Verizon or Spectrum, Verizon wins again. read more

Me and my family have been Spectrum users for a very long time. We've used them since they used to be called Brighthouse when I was a kid. The service I have received with this company has been awful for the better part of a decade, and recently, got into a confrontation over the phone after an employee directly lied to me. For reference, we have a 300mbps plan with cable, and a landline phone line. I called their service line because I was receiving a whopping 19mbps connection speed on my Xbox for several days, and the representative on the line told me it was simply "because my Xbox was too old" despite it barely being 2 years old, and also being an Xbox Series S. And it's not like I live in the boondocks, I live in a suburb not too far from a major city, so there is no reasonable excuse for my connection to be this poor. The representative also said that we had the "best plan" they had to offer, and when I brought up the fact that frontier offered fiber speeds up to 5GBPS the representative said that "it doesn't exist" yet being instantly disproven when I went to frontier's website. Not only that, but it seems as if prices only ever seem to rise, and I don't particularly know how much we pay currently, but I know it rises every 3 years or so, and the service gets even worse than before. Overall, would not recommend going with spectrum unless you thoroughly enjoy speaking to inexperienced, uncooperative, and downright rude representatives. read more

Spectrum or Frontier? After having both services I offer the following opinions on which service is better. Let me begin by saying that I have little affection for either company as they both do their best to take your money. I would be a 100% cable cutter, but I am addicted to the DVR for watching shows without all the commercials. Perhaps someday you'll be able to record programs from streaming services! With an antenna in the Tampa area you can easily get 35-40 over-the-air stations including ABC, CBS, NBC and FOX. Just a thought if you can live without cable. After two years with Spectrum, one year with Frontier and now switching back to Spectrum, here's why: Frontier offered two years with NO rate changes. I decided to try and called for installation. After six weeks, and FIVE no show no call cancelled appointments, service it installed. HINT: Do not cancel existing service until new one is installed. Glad I did. At the eleventh month of service I get an email saying my subscription is ending and rated will be increasing! Monthly service was increased forty dollars! After the struggle getting the service and untold hours on the telephone, I decided that I would go back to Spectrum. The Frontier Rep was less than sociable. Very curt on the phone and kept putting me on hold. I believe that this was a stall tactic as it's not that complicated to establish a termination date and issue a confirmation number. In this case it took almost forty minutes. Then I'm told that boxes to return their equipment will not be sent until five days after the service is cancelled. So, I must wait five weeks to return the DVR and Router. HINT: Both Frontier AND Spectrum do not prorate billing! If you cancel one day into your billing cycle you pay for the entire thirty days period. The only way to avoid this little scam would be go without service for a month. Or, you pay both companies for a month. Spectrum has an agreement where you can take your equipment to any UPS store to return it. Makes sense to me! So, I switch back to Spectrum. Appointment scheduled one week out. Technician arrived on time, as scheduled and was done in about one hour. Even helped me setup a second TV using the Spectrum App and ROKU. Works great and no running wires to the other room! Got to admit I missed the Bay News 9 24-hour news channel. Very informative! And finally, the Spectrum DVR is much more responsive than the Frontier unit. It loads faster, fast forwards easier, and when you stop fast forwarding there is a small buffer, (maybe 5 seconds) it goes back before starting. Great for skipping commercials! Am I smitten with Spectrum? Not by any means, their expensive too, but in my opinion the better of the two. read more

spectrum sales representatives are scammers!! This guy named Atil Joseph with a spectrum shirt came to my home asking me if I wanted to subscribe to spectrum services and I said I didn't want it at the moment to just leave a card and he said just give me your name and phone number and ill send you the information if you ever wanted to connect the services then he used that info and copied the address without my consent. He subscribed me to the services even after I said no and I later received a bill charging for connecting the service, they are full on scammers and their cable and Wi-Fi is horrible!!! read more

Been trying to schedule them all week. Every day it's been "sorry, we can't make it, can I put you on the schedule tomorrow?". Then they don't show. Just had a 50 minute phone call to try and get someone out here and they insist I'm not even in the system. I'm on DAY SIX of this and I work from home so eff me, I guess? Everyone there is completely incompetent. If my complex didn't require them, I would switch. For the record, it'd be zero stars if I could. read more

Customer service is impossible to reach. Their whole focus is to upsell. It's taken 6 phone calls so far in 2 months to simply have one part of service stopped. They used to be good, not any more! read more

Customer service is awful. Will not be back to this location. There were about 40 people waiting to talk with an associate & there were 4 associates total in the store. But one guy just stood there and was not helping any customers. The other associates would stand around and talk in between customers instead of getting the wait list down and helping the next person in line. After waiting for an hour, the man who had been standing around not helping anyone announced they had been all out of the product we were there for, and that there was nothing they could do for us. Very disappointed. read more

This location has the worst service. I waited almost 2 HOURS just to return some hardware. When I came into the location to ask a question the sales associate cut me off and told me to sign in for service. If you're going to be slow you can't be rude too. Learn some people skills please! read more

I had internet with Spectrum for one year. Last Tuesday I cancelled my service and delivered the equipment to the office in the Brandon mall. They said there was no balance on the account. Three days later I received a bill and when I called, they told me that I have to pay for a full month even though I only used the service for 2 days. Apparently this is their new way to keep their customers from leaving. Not working. read more

The assistant manager Amanda was highly disrespectful the entire time we spoke with her. I came in to inquire about switching services into my new roommates name. Amanda rudely explained that we were trying to circumvent the system to receive discounts. After we informed her that another representative told us something different, she explained how she was going to go into my account and find out who the representative was so that they could receive punitive action. As a leader in the US military I am not sensitive when it comes to how others communicate with me and understand the difference between speaking in a firm manner and speaking with outright disrespect. In addition I would NEVER expose the fact that somebody else was going to receive disciplinary action. Amanda was outright disrespectful. I have empathy for any customer or subordinate who has to receive the same treatment I received today. At the end of the experience (still with an attitude) she was proud of her service. This is mostly likely because she is aware that higher management will defend her actions due to the fact she is an assistant manager. For me, this experience was enough to cancel spectrum all together after this billing cycle and switch to another provider. For others I highly recommend at least traveling to a different spectrum store to complete any transactions. I assure you it's worth the extra time and effort to go elsewhere. read more