When Frontier purchased Verizon in FL, TX and CA I thought things would be worse... I hate being right Internet issues, customer service and outages are the journeys of the tale of Frontier customers.... Welcome to he!! my poor Frontier pawns. read more

You can never talk to a real person if you need help. Sounds great when you sign up due to the price. And if you do the tv it's through utube tv which has many fewer channels. Inter net sucks and much slow then spectrum. Through chat [which is the only option] they said to add a 2nd router(eero) for 10$. That did nothing and constantly goes off line. Frontier you have no customer service to help. I am adding add ons to get the channels I want (which the guy that sold it said I would have. NOT. Streaming channels I've added stop every 30 seconds and the Eero you told me to buy did not help(money grab?). I'm about ready to go back to spectrum it may cost a slight bit more but it worked and you can talk to a real person with an issue. I've had more issues since I switched 2 months ago the I ever had with them. Customer retention if you have one better call me.​​ read more

Bad bad bad company Bad service They turn off the Internet anytime they want to every day four or five times a day Internet disappears. This is the worst Internet company ever I do not recommend it to anyone. read more

I give frontier two stars because they don't have one and a half. They have a very poor reliable-stable but a very good go around in circles call center, they try their best but they have no power to make it better Most of line repairman are inept it's not like the old days. I am supposed to have 1,000 megabits per second but I run normally 90 megabits per second on the wireless wi-fi in about 390 on the ethernet really poor performance and then the drops are very frustrating. I live in Lithia which is out in the country but no excuse. I would like to talk to somebody like a CEO of communications or a director but I believe they live in Ivory Tower can't be talked to by a normal person. read more

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My experience. Switched from Spectrum b/c Frontier offered $30 internet for seniors. WHAT A DISASTER!!!!!! Customer service was atrocious. PLUS Big communication gap. Kept on hold while back and forth for 45 minutes. More than once. Was to be sent boxes to return routers. WAS SENT 2 MORE ROUTERS!!!!!!!!! Never got my home phone, but was charged. No brick and mortar building. Very unhappy with service & customer service. Cancelled account. Was sent $350.00 Bill. Reported to Better Business Bureau Some guy called and tried to explain all the charges. No consideration for the terrible customer service, or my anxiety caused by this. The guy just needed his $350. That's the kind of company this is. They choose to get cheap help, not have a brick and mortar, but get every dime out of you that they can. I told the guy the last time I talked to him, I'd pay the bill. Honestly, I also did not want to hear his whining voice talk to me like I was trying to rip off this company. Please don't discount this when I say I prayed for Frontier. I did so because I need to get over this. Plus, I've seen what happens when I pray for companies (or others) that haven't got the customer's better interest in mind, in the long run. Don't use Frontier. That's from experience. All of this is a fact. read more

Literally the WORST company Down for weeks. Customer service is the definition of bad. No one empowered. Process behind processes. No records. Passed around like a hot potato. Tens of hours on the phone for simple things. Charge you for the wrong service. Have no record of what you ordered. Literally the worst. read more

They only get one star because I can't give zero! Our power went out last night during a storm and the cable/internet had to be rebooted when it came back on. This morning the battery pack thing was off and we had no cable or internet again. I rebooted the battery thing and everything came back on for 10 minutes. The battery thing is fried and we will have no cable or internet until they can get here on Saturday! That is BS! I'm switching to spectrum! Never use Frontier!!! I hope they go out of business! read more

I have waited to have Frontier come out and install their system for 3 days. I had to stay home and wait for them. They never showed. I called them each day. The first 2 days, they apologized and said they would be out the next day. They never showed or called. Today, they kept me on the phone for 30 minutes. Then, all of a sudden, a voice comes on the line and says their closed until Monday. I decided to go somewhere else. read more

It was a flawless process getting my dad's service set up for his new place! The CSR on the phone was pleasant and helpful... very patient, too! He described the service in detail and said if we had any problems whatsoever (including the quality of service), to cb and they'd fix it to our liking! ‼ read more

I don't even know where to start. l was so happy to finally have switched from Spectrum to Frontier and have a strong WIFI signal throughout my home. I have no complaints after 1 week regarding service. However, during the install, I was left with a large hole in my wall which was not brought to my attention. Still, I was happy until today I get a msg saying my cable burial has been completed. Nobody came to my home today and the cable is still running across my driveway and down the lawn...above ground. After 30 minutes of automated runaround trying to get some answers, I'm on hold 45 minutes and counting. Now they have closed. Really? Is this what you call customer service? I'm ready to switch back to my spooling Spectrum service. At least I can get in touch with someone in a timely manner when I need it. What a nightmare! read more

I can not even rate this company. Since I got them last May we have had continuous issues with our cable boxes, router, outages and bad techs on the phone and coming to our house. Techs not knowing their job and having an attitude when you ask them questions always expected when you call. I'm done!! I'm writing this while on the phone with the techs and customer service. I'll post a picture of the total time I spent on the phone to just get my internet back. You need to get transferred to 2 or 3 different people to get any issues taken care of. If I need to get a channel added or removed you have to go to customer service, if you are missing a channel in your package you have to go to tech support. I got specific packages because it had channels for me to watch fútbol (soccer) and my wife to watch Spanish channel programs; well they removed a few channels from the line up. Specifically BeIN Sports. Overall, I'm paying way too much for a barely functioning system. Look around for options, I'm sure with all tHe streaming service there is something that fits. Best of luck to you all! read more

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I've been having issues with Frontier ever since they Took over Verizon. I went to return some equipment to this location. The lady I was fortunate enough to deal with this time was very nice. I wish I knew her name. (the blonde lady with a cane) I'm sorry I'm horrible with names. I wish I could write you separately. I just don't like the business that I've been getting from Verizon as a whole it is been one torturous type of transaction after another and every time something goes wrong and you try to fix it it turns into an another problem or issue. I even turned in equipment at this location earlier this year which they claimed to not have received yet I had a receipt it just makes no sense but I'm not sure if switching to the other available services even worth the effort as I hear they suck even worse. read more

Let me start by saying we HAD frontier for two years...the constant outage were horrible. It took them weeks to do repairs. The last repair the ran a cable from the street around my neighbor to hook us up...and NEVER buried the wire!!! After the last outage in which it was gonna take days to get technician out we cancelled service (because service was already out) Then they have the balls to Charge us $10 disconnect fee? Super unreliable service. Not to mention the service started 2 years ago at $40 a month and went up to $70 month....horrible! read more

The worse service ever. Burlington Brandon. The lady that is usually at the main entrance (Juanita) the face of the store, she is so ignorant and de-respectful. Too loud, she thinks she is funny. As I entered the store looking for the ladys room before heading to the cashier. Juanita was at the front door talking to another staff. She looked at me and I excused myself. trying to find the lady's room. She completely ignored me not only that she made sure that they other employee didn't pay any attention to me. she even say in front of my face. Like she was talking to her and dont pay any mind. I again excused myself and she completely ignored me once again. As I keep going trying to find the lady room she then asked me if I needed help. I just said you are rude. she then told me "keep going, thought so" I then had the opportunity to speak to Luis the manager and he apologized for the inconvenient. He was very professional. service needs to improved , staff needs to go retrained again. She provided the worse customer service. read more

I have never had a worse internet experience than I've had with frontier. On three seperate occasions they were down and then suddenly back on line. I had multiple calls, spent hours troubleshooting -- turns out it was on their end all the time. last time they ah a tech come in I just said "take the equipment I'm done with you clowns". DO not not do business with this org if you can help it. read more

DO NOT GET Frontier Cable!!!! They will start off at a somewhat low rate and then continually raise your bill up until your contract ends then almost double it. Then when you try to cancel service they will tell you that you have to pay an additional month of service. Shady Company and worse customer service Be warned read more

Ok, Verizon sold out to Frontier...HORRORS!!!! Did we see many changes? A little bit. Some pre-scheduled shows we set to tape didn't. We reset it - fixed. Picture was a bit pixelated at times, given time, it was fixed. OMG, should we have run to a different service because of this? I think not. Have a little patience people, let the process finish, then judge. Some have run to Brighthouse, burn surprise, they have sold out to someone else too, so good luck. I did call over a billing issue, got someone in the Phillipines and she definitely didn't know what was going on and I have no patience talking to people I can't understand over the phone...soooooooo, took a ride to our local Frontier store, saw our good buddy Roger, (they have the same employees) and voila, the issue was taken care of. So here we are with the same bill, not having to learn a whole new lineup of channels and not seeing by changes at all. So basically we still have Verizon with a new name and all we had to do was be patient!! read more

Shitty service, followed by attitude and followed by I'm not getting a manager because he will tell u the same. Taking my money somewhere else. read more

I hate everything & everyone associated with this company. They over charge you for service & then attempts to avoid taking ownership for any of their "billing errors". They'll shuffle you from one dept to the next wasting hours of your life. They'll make the process as difficult as possible (right up to the disconnection) in hopes that you'll give up or your phone would go dead, then you'll pay their egregious charges. I've reported them to the Better Business Bureau. There is absolutely no way this is legal. read more

I am 72 and this has been the worst customer experience of my life. Fiber was installed on Oct 8. It was botched on the phone with them 8, 9, 10, 11, and 12 so far. Speeds were at 56-80 mbs. TV only worked connected to Ethernet. The landline did not work, I was told an appointment was set for the 17!!! Eventually these issues were solved, but the internet remained spotty. The ticket was escalated and we were told because it was a botched install, someone would be out in 48 hrs. We arranged our schedule and I called back on day two to find out what was going on. I was told there was no record of the call and that while the ticket was escalated that really didn't mean anything since they still didn't a technician. When oy call support you either get a moron or someone who knows what they're going. Oh, the "premium support" they offer for three months free, passed my back to support when I called them. read more

Frontier has a large problem with accountability. In July they sent out an update to their terms. In that update included billing cycles; when you discontinue service in the middle of a cycle you will not officially end service until the end of that cycle. Here's the problem, they don't require that the agents disclose this to you when you cancel service. They say "Well, it is in the terms of your bill" completely hiding behind policy and not making associates accountable. Disclosing the terms to the end of service should be clear and transparent, customers should not be expected to hire legal representation to understand how their billing works. Furthermore, Frontier will turn off your service the date you request it to end. If your billing cycle is 1-31 and you end on the 15th, they will charge you for the reminder of the month but disconnect services. I would not engage in any contract or service agreement with this company. They are using deceitful practices, and for what purpose? read more

Most incompetent company I've ever encountered. I signed up for a new install, had to wait a week for an appointment, and then stayed home for four hours during my appointment window. Nobody shows. Nobody calls. At the end of the four hour window, I call and ask where they are. The customer service person tells me the order shows as "in progress" and that they will show up later. Great, wait longer. They don't show up. Turns out, when I tried online chat customer service the next day, I'm not inside their service area. They didn't even bother to tell me until I asked them (twice). How in the world does a company sign you up for service on their website, knowing my exact address, make me wait a week for an appointment, don't show up, don't call, all because I was never in their service area?! Avoid this incompetent company. When I am in their service area, I'll glady pay more to go with a competitor. read more

I have been trying to receive initial service for over three weeks. Many broken promises. Lies. Dead phone numbers Computer operated dead ends After many promises that it would be today, I called a third time to be told 4 more days. The absolute worst customer service and ownership that I have ever witnessed. read more

This company is one of the worst companies to deal with. There are other Internet and television companies to go with, don't make a wrong choice and go with these guys. My son mistakenly entered a wrong digit on his name when signing up for service and from then on it's been a nightmare to get a credit of $65 back. I went round and round with them spending numerous hours on the phone with the billing department trying to get this solved and still a year later it's not solved. They have him down for a credit and he doesn't even have the service. They refused to credit his credit card back maybe hoping that one day he'll get their service. Sorry Frontier, that will NEVER happen! I will continue to let people know how horrible this company is. read more

Frontier Internet - Internet Service Providers Near Me

If I could give them a negative 5-stars I would!! Manager was one of the rudest, non-customer service "professionals" I have ever dealt with. Aside of over talking me and acting like a disrespectful snot nosed kid, he actually tried to make me feel like he was doing me a favor by not charging me an early termination fee when I'm not even in a contract with them. We are moving, I called to have the service disconnected because they are an awful Internet provider so we did not do a transfer. Because it was the 23rd and my billing cycle started on the 20th they informed me I would be paying for the whole month plus a disconnection fee of $9.99. However, before the phone call was even over my service was disconnected without them asking me what day I would like it disconnected!!! read more

*READ BEFORE CALLING TO SET UP SERVICE** At this moment in time I have spoken with frontier once. I currently do not pay for their service nor am I sure if I ever will. I tried calling to set up internet service and I was greeted by a nice and professional lady. With that being said, she quoted me many different prices for the same service and the quoted prices were extremely more expensive than the price listed on their website. After commenting that the website has a lower price, the sales lady immediately advised that she can offer me the website listed price. Thereafter I commented how I am shocked that she offered the earlier prices and inquired why I was only offered the "real" price after I called her out concerning the price listed on the website. She informed me that is was "protocol" and she was just "following procedure" by trying to charge me more than the real price of the service. I'm not saying frontier's internet service is bad, I've personally never used frontier internet, but the company is sketchy and is willing to screw over their new costumers but trying to convince them to overpay on a service and only offering the "real" price after you call them out on their sketchy ways. Do your research before calling and be prepared to be lied to on the phone. ***I will update my review if I decide to go with frontier and provide an update during my next phone call with them. Best, SLK read more

I would give a 0 if it were possible! Charged $159.72 for month 9/15/19-10/14/19 of service. I canceled service on 9/17. They denied my dispute & expect me to pay $159.72 for TWO DAYS of service. Now I'm advised to send an email to office of the president. What a scam to so many Frontier customers! read more

This is probably the worst customer service and slowest internet speed I have ever had. Wouldn't recommend this company to anybody.

Do your self a favor, do not even call these people! I was looking for faster internet. They offer 500/500, but they check your credit and add on charges. We were disconnected. I called back the next day and agent Donna (Agent ID 10860) said they had to check my credit again. I told her they had it last night and ran my credit check last night. She said "WHY DIDN'T YOU CALL BACK LAST NIGHT? NOW WE HAVE TO RUN IT AGAIN." This was the worst customer service I have ever had. Whatever your situation, you do not want to deal with this company. I have never had worse service. read more

Im not normally one to complain, but the fact that i was supposed to have someone come in from 8-12 to set up my internet, never showed. Not even a call to tell me that tey will be late, or will need to reschedule. On top of that, I call a number they have given me to call, just in case of anything at all, and the number is dead. Call the nimber on the card they gave me, no one answers, TWICE. My husband calls, and they answer, but all they say is they are pissed that i didnt get a call. Wheres the details, the reason why? Its absolutely rediculous. At least spectrum called 30 minutes before arriving, and let me know they would be late. read more

Frontier has the worse customer service there is! My elderly parents have issues with their internet for 4 days...once I was able to get through they finally decided a technician was needed (after trips to swap out routers). Then they schedule an appointment for September 23rd stating this was the earliest available appointment. The was 2 weeks away. So they are supposed to go without all their services for 2 weeks. When you are signing up with the company it's amazing how they can get someone out next day... But if something goes wrong with the service you can't get someone out for two weeks. This is the worst customer service I've ever experienced. If you cannot use frontier that would be your best idea. Frontier is an awful company. read more

TERRIBLE, NOT MILITARY FRIENDLY. We have had Frontier for 5 months and every month there is an issue with the bill. So many issues I have over $50.00 in credits every month on my bill because of there unprofessionalism. I have read how bad Comcast is but I would trade anything to have my Comcast back. Do yourself a favor and NEVER DO BUSINESS WITH THIS COMPANY. read more

I'm here to add my warning to all others: if you have a choice to use another cable/internet provider, take it! AVOID FRONTIER. A month ago I purchased a home in Tampa and notified Frontier via the online chat that we need our service moved from the apartment we rent (a block away) to this new address. I stressed that the new home is not yet installed with coax cable outlets and that their tech will need to be advised and supplied to install this in three rooms. Since it was the chat, I have a written record of my request and the dispatcher's acknowledgement of it. Installing internet is a necessary first step before we will have our home security system brought online, as well as move our baby monitoring camera to the new home, both of which rely on an active WiFi signal. Fast forward to this past Saturday, the date set by Frontier to have this work done. Tech shows up at my door, and sure as hell, he has no knowledge of what he is supposed to do there. Luckily I have the printed transcript of the chat where I ordered the installation of coax in three rooms. Didn't matter, he wouldn't do the work. He claimed my "attic is too low for me to work." Every attic in Tampa is a shallow pitch, cable is installed ALL THE TIME in these 1950s era homes, and what he didn't know is at that very moment there was an electrician -- twice his physical size, by the way -- doing unrelated repairs inside the attic at that moment. The (lazy, rude, and unprofessional) Frontier tech then, literally, said "I'm cancelling your ticket." Got in his van, and left. This has left my family without internet or TV at two separate locations (our service at the rental apartment was shut off the morning of the appointment, by Frontier, in preparation for relocation to the new address). We therefore have no WiFi at the apartment, which means we have NO BABY MONITORING ABILITY. I spent an hour on the phone with their customer service (granted, she was polite), but the result was he wasn't going to come back, and they offered to reschedule next week. Yesterday I called SPECTRUM, Frontier's competitor in my neighborhood, and signed on with them. They laughed at the Frontier tech's excuse; cable is installed in buildings with attics and crawlspaces all over the world, doing some actual physical labor is part of the job. Today I called Frontier and canceled. That took an hour, and every one of the three people I was bounced to tried to shmooze me into staying. Once it was obvious that I am insisting my service be canceled, their attitude became abrupt and disinterested. It should be obvious, and potential new customers need to be warned: Frontier's only concern is acquiring and retaining paying subscribers. They will delay, deflect, excuse, prolong, and ignore complaints. When they leave you without the service you're paying for, it'll be up to you -- and will be made as difficult and time consuming as possible -- to get the situation fixed. AVOID FRONTIER! read more

I had Frontier and every other month for four times it went out the same problem and it took them an average of 10 days to fix it. I canceled them the 1st of July and now they tell me I need to pay for the month of July even though I didn't have internet. Do not do business with Frontier and I am not paying for a month I didn't have service. read more

They failed to have a tech come out to my last two, not one, but two scheduled installations. Wifi price and value seems legit but the customer service is terrible in the aspect of efficiency. Everyone is nice but still not a good experience coming from a spectrum customer. read more

Adding my name to the list of disgruntled Frontier Communications customers. They just charged my over $15 PER DAY FOR VOICE AND INTERNET! Got got my September bill. The rate for voice and internet jumped from $75/month to $125. My 24 month contract expired, so I was anticipating a bump in price. The real aggravation --- we SOLD OUR HOUSE on Sept 10th, but were charged for a full month (9/2 thru 10/1). We told THEM IN AUGUST that we were selling and asked if they would pro-rate the charge. No. Cannot do it. It is interesting, that Peace River electric will only charge up until Sept 10th. The same with the Manatee Utility Department. Frontier wants their $136.61 for what will be only 9 days of usage for us. That is $15.18 PER DAY - WHICH IS OUTRAGEOUS. Frontier has absolutely NO customer service skills. I will NEVER use Frontier in the future. And I will recommend "any other competitor" to everyone I talk too. On Sept, 21st I called and spoke to three different people: Tom, who escalated to Austin who sent it to the executive escalation level - Miranda. They kept reading that it is their "policy to bill to the end of the month". I maintained that they do not have a legal right to bill for services not used. I promised them 1,000 bad reviews so I guess I have to post on 999 other sites. read more

I gave them a one star only because there is nothing lower. Frontier customer service is as bad as it gets. Everything that is wrong with this industry. I have spent 10+ hours on the phone over four months trying to get my service and billing correct. Got my latest bill. Still wrong, and requested services - still wrong. Not sure if there is anything better out there as far as tv/internet, but there cannot possibly be anything worse. Oh, and the no contract thing - it's a joke. They hook you for as long as possible and charge you a substantial fee for early termination of promotions. No matter how good the offers are, if it's from Frontier - RUN FAR, RUN FAST! read more

Stay away at all costs. They are crooks and provide horrible service and products from start to finish. Don't do business with them.

Frontier was horrible. I had their internet service and disconnected them because it was horrible to use. I could never get online and had to restart everything multiple times daily. When I cancelled them and returned the equipment the UPS lady said to keep the tracking number receipt because frontier says they don't receive their equipment generally. I handled it a month later giving them the tracking number. Then I got a bill again two months after that with a bill for collection again stating I never returned equipment. I've spent multiple hours not only restarting their horrible services when I had them but 5 months later I'm still reviewing notices about something that was handled incorrectly prior. Now finally they have updated my account correctly but haven't sent the paperwork to their third party collections company and now I'm dealing with that. Be weary about this shady spotty crooked company with a hungry collections department. read more

Not happy,, at all! Frontier was asked by me if they were doing a hard inquiry, when I was gonna order their services. They said no! Yet credit karma informed me they did. I have excellent credit and this affects your credit, for two yrs! Let alone it was an unauthorized hard inquiry! They also quoted me an amount, then when sent the contract, via gmail, the price had gone up $60! Come on, I could understand a few $$ difference, but $60! All I got to say is buyer beware, Frontier is just out to make the $ and doesn't give two hoots about the customer. When called got bs and more lies. Will never purchase their services! read more