disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience…read morevisiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns.

I wish I could give Spectrum 0 stars. I have been a loyal customer of theirs for 3 years and…read morerecently cancelled/discontinued my home internet service on May 01st, 2026. And, Spectrum still charged me $50.00 for a service in month of May. I asked for a prorate for this month, but they declined. I have now switched to T-Mobile for $35/mo for five years.

On 5/11/2024 my Spectrum service was down for hours. It…read morefinally cones back up, buy no connection to my ROKU I hate calling Spectrum, so tried the usual reboot, etc. Nothing. Called, go automated service, they rebooted, Nothing Called back, got a tech who had me go through the same reboot process and reset ROKU about 6 times. Nothing He gives up, transfers me to a higher tech. He goes through the same thing again Nothing Now he tells me it's my problem and I need to call ROKU??? At this point I have been doing this for HOURS. I told him everything was working fine before their outage, why os it now my problem? I then told him thanks for Nothing and hung up. Went on Google, typed in my problem. Guess what? Easy solution Fixed it myself in 2 minutes So much for technicians. I'm almost 80 years old and did a better job.

Fri @ 10:21 am I called @GetSpectrum to report a neighbor wanted to provide me with a router and…read morefor me to pay him instead of getting my own account. Kyle in the fraud department said he didn't care as long as Spectrum gets paid. So hey, if you need internet take Kyle's advice.

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.

I've been to a Spectrum store twice just to change out equipment because I changed the type of…read moreservice I wanted. First, why would I need to exchange my equipment? Second, why don't they have a separate person who just handles quick equipment exchanges? There are 14 people ahead of me. There is not enough seating so I'm sitting on the floor. People who are here to buy a phone will take a long time with the representatives. Plus the last time I came here and waited to exchange my equipment because the ones they gave me were not working, I waited at least an hour to do a five minute exchange and received no instructions. Got the equipment home and it had the same problem. I called customer support who couldn't help me, so they sent out a technician who told me that I never needed to exchange my equipment. The guy at the store never activated the new router. I made an appointment today. Not that it's going to speed things up. Unfortunately no other internet companies provide service to my house that is right in the heart of Tampa. Whatever!

terrible customer service told me after I pay my balance. I could come after 24 hours and I came…read moreafter a couple days and they're telling me I need to pay again is not past due I was trying to trade in a phone for a new phone

Happy with my purchase and the service. Dave delivered my set and set it up for me. This is the…read moresecond set I have bought at Bob's TV and they have always been very helpful.

What a life saver BOBS TV is !!! While visiting my parents the TV blew up... after shopping 5 box…read morestores we stopped at local tv store. WOW! Outstanding service, priced better and to top it off they deliver and set up the TV. The service and tech service is impeccable, explained the remotes in detail. We highly recommend BOBS TV Summerfield. Thank you !

As a longtime customer over 20 years, I can't believe how bad they treated us. We were having…read moreissues with the TV so they sent a tech out. When he left, we tried the TV and it did the same exact thing before he got there! Call DIRECTV back so they could send somebody to fix the TV. The only day they had available was today.(Friday. 5-22-26) we had to cancel a doctors appointment on that day because obviously they were scheduling at their convenience and not the customers and we didn't wanna go the entire weekend without the TV. They were expected between 12-4. We get an email stating they were coming early around 10:15. It is now 1235 and no tech has shown up! There's many other problems with them as well as changing your bill charging you for something you didn't order, etc.. since they were bought out by another company it's been terrible! We are changing service and canceling DIRECTV after so many years. Don't let them scam you into getting their service. It's horrible.

I have been a loyal customer of DirectTV for over 20 years...... 20 years! Every few months we lose…read morestations, a few months ago it was NBC, now it's CBS, during football season! I know loyalty means nothing, but for over 20 years I have passed on cable, streaming, etc. and stayed loyal to DirectTV, but now, not going to take it anymore! I have so many other options, I am quite sure they need me more than I need them! Please, please please, take my advice and DO NOT ENGAGE WITH DirectTV!!! Learn from my experience and look elsewhere! You have so many other options, go the other routes. I am not some quack, I have enjoyed my time with DirectTV for over 20 years, but loyalty not reciprocated is insanity!!! I promise you will thank me, AVOID DirectTV, you will be thrilled you did!!!!!! ZERO STARS!

I highly recommend Manny and Rafael! I had two televisions (including a 77-inch LG G1 "gallery"…read morestyle OLED, pictured) that I wanted to have wall-mounted with all cables concealed for a clean installation. They were very responsive to my calls and texts, were able to accommodate a same-day appointment, and arrived exactly at the time they offered. They were professional, respectful, and tidy throughout the process. As it would turn out, the wall behind both of the desired wall-mounting locations was drywall over concrete block which made the installation more complex than expected. They clearly explained the situation, proposed reasonable solutions, and even went out of their way to obtain the appropriate hardware and parts to still complete both installations the way I had envisioned. After all was said and done, I was pleased to find that the final pricing was as quoted and very fair. Based on our amazing experience with them, I would not hesitate to refer my friends, family, and anybody in the Tampa Bay area to the Super TV Bros for any of their television mounting needs!

Rafael and his brother did an amazing job mounting my new 82 inch TV. They were prompt and…read moreextremely nice. My TV looks great, the cables are hidden and they even setup my sound bar! I'd highly recommend them to everyone I know. The price can't be beat either.