Bad bad bad company Bad service…read moreThey turn off the Internet anytime they want to every day four or five times a day Internet disappears. This is the worst Internet company ever I do not recommend it to anyone.

You can never talk to a real person if you need help. Sounds great when you sign up due to the…read moreprice. And if you do the tv it's through utube tv which has many fewer channels. Inter net sucks and much slow then spectrum. Through chat [which is the only option] they said to add a 2nd router(eero) for 10$. That did nothing and constantly goes off line. Frontier you have no customer service to help. I am adding add ons to get the channels I want (which the guy that sold it said I would have. NOT. Streaming channels I've added stop every 30 seconds and the Eero you told me to buy did not help(money grab?). I'm about ready to go back to spectrum it may cost a slight bit more but it worked and you can talk to a real person with an issue. I've had more issues since I switched 2 months ago the I ever had with them. Customer retention if you have one better call me.​​

We have an old phone that is paid off but they will not unlock it unless it is on an active line…read morefor 60days. We have been loyal to this company since before it was brighthouse. We have e two houses that use the service with 6phone lines. After this debacle we are looking to change services.

The Brandon store manager was not behind a desk helping people and the place is packed. An employee…read morecalled in so he took it upon himself to check in with people in the store, chatting us up instead of working for us and getting the people helped

First off they're ripping you off, you try to remove a service and they tell you your bill will go…read morehigher. Got new internet carrier and was kept on hold for over a hour to cancel service! Funny how suddenly I get flooded that same night with scam calls and BS calls from the area the rep told me she worked in. Just run and try a different service. Don't believe you're locked in because of your location!

Only 1.5 stars, so it's not just me! I had a dead router so I took the dead one into the store…read more Quick swap right? LOL. Waited about 20 mins for help. Then the kid kept trying to sell me cellular phone service instead of taking the stuff back. THREE TIMES and he would not stop, like his job depends on him selling me what I do not need. He was not moving on the return. I walked out of there and dealt with Spectrum on the phone.

I want to offer a balanced review of my experience with Frontier, so you can be aware and decide if…read morethis is the internet company for you. I moved into a newer apartment complex in New Tampa and chose Frontier as my internet service provider. The customer service, setup, technician service, and service in general were good. No issues. I recently tried to cancel my Frontier internet service because I'm moving out of state after 18 months. First, I checked their website to see if I could transfer service, but it wasn't available. Then I tried to cancel online, only to find out you can't--you have to call an agent. After working a 12‑hour overnight shift, I called customer service, exhausted but determined to cancel by the end of the month. When I finally reached an agent, I explained my situation and asked to cancel. Instead of helping me, he stalled and kept pushing questions and sales pitches. He asked things like how I knew Frontier couldn't cover my new apartment, who was moving into my old place, and whether they'd want Frontier service. I told him repeatedly that I didn't have that information and that I just needed my service canceled. No matter how many times I asked, he ignored me, kept putting me on hold, and followed what felt like a script designed to keep me as a customer rather than listening to me. I was frustrated, exhausted, and felt completely unheard. All I wanted was a straightforward cancellation, but instead, I was met with resistance and pressure. Finally, I was not getting satisfaction and ended the call. I called back, luckily got another agent, and got my services cancelled. However, as a consolation prize, Frontier is charging me a $50 restocking fee after 18 months of use. What? So, if you want consistent, good internet service, do not mind the runaround when you wish to cancel your services, and are okay with being penalized a $50 fee for returning the equipment, this is the company for you! For the leaders of Frontier, please do better by your customers! Thank you for your time to look at my review!

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.

WOW, just signed up for another Spectrum account and the Rep, Meghann Burford, was WONDERFUL…read more Caring, friendly, helpful, full of life, humorous and knowledgeable. Thank you for hiring such a top notch employee who makes your customer feel valued!

79$ after promotion Why so costly we need to watch our…read moremoney everything is going up: Gas water food products but the Internet will be the last on list so I had to drop mine. Hopefully we have a good competator likr T mobile thier price is fixed Im going to check them out.

I have been a loyal customer of DirectTV for over 20 years...... 20 years! Every few months we lose…read morestations, a few months ago it was NBC, now it's CBS, during football season! I know loyalty means nothing, but for over 20 years I have passed on cable, streaming, etc. and stayed loyal to DirectTV, but now, not going to take it anymore! I have so many other options, I am quite sure they need me more than I need them! Please, please please, take my advice and DO NOT ENGAGE WITH DirectTV!!! Learn from my experience and look elsewhere! You have so many other options, go the other routes. I am not some quack, I have enjoyed my time with DirectTV for over 20 years, but loyalty not reciprocated is insanity!!! I promise you will thank me, AVOID DirectTV, you will be thrilled you did!!!!!! ZERO STARS!

If I had the option of giving them 0 stars I would. We live and Florida and we have storms all the…read moretime. We loose service all the time during the summer and they never offer any compensation for the time the service doesn't work. Also, after your first 12 months they up your bill by 50%. Now, I went to cancel my service after my contract expired, and they still charge me an ETF fee. The only response I get is "That's the policy." Your overpriced services and terrible customer service is why you and all other cable companies will be gone soon. You don't value your customers and now it's too late to change. Good Riddance

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

The worst service ever they upgraded me when I signed up for basic service. I went out of town. My…read moreservice was only on for six weeks. I didn't know I came back to find my service hadn't been on and they charged me for three months. I originally signed up for the basic service., charge me for the premium service and then sent me to collections. Worst customer service when I try to talk to somebody about it. They kept saying it was my fault and that the service was interrupted. I told him I will pay for the service I got the 6 weeks But they refused and charge me for a service, even though they had turned it off for months a horrible customer service and product

disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience…read morevisiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns.

If I could give zero stars I would. I went out of my way to find a way to submit a review for how…read morebad this provider is. Outages are very regular. There is no explanation unless you go digging for it. I work from home and it just happens. Customer service has been pretty bad in the past also with how issues are escalated. It's just a bad provider overall and if there is something else in your area you should try it first. I'm hoping we get Google fiber in our area. Frontier is also really bad so I wouldn't recommend it.