Do not get sucky ass spectrum. I literally hate it... service goes out randomly 2060 times day &…read morenight. Do yourself a favor & find another provider.. my son was the one who went with spectrum to begin with. I would've did more e research. But trust & believe we have more outages then good servic. wish I could leave a zero

I have spent HOURS on the phone trying to take care of problems!!!!!!!…read moreProblems with hook up, billing, e-mail. etc.

Not gonna lie i kinda liked it at first but i literally had to go back to store 3 times because of…read moretheir simple mistake and its out my way each time when initially they should've let me know then, going to try to go back and if they redeem themselves i can leave a better review lol

My fiancé is always very helpful and nice, she traded our devices in and many other products in…read moreorder to help her family in need. Thinking we were getting a better deal. I now have to deal with her upset and ready to cancel a case of 4 accounts in store with Verizon in the area as well as Massachusetts because she feels taken advantage of... horrible experience

Went to this location to turn in my old phone & they wouldn't take it…read more This is after they text me to remind me to turn it in. Thinking about switching to another service now. Will not return.

Worst T-Mobile "experience" center I've ever been to I get better service at Waffle House. They're…read moreslow always long wait times, there regular locations are better than these "experience" centers. I had to wait an hour to fix the service they gave me with the wrong promotions, in the past I've waited over 45 minutes for a simple screen protector. Never going back here again.

Absolutely terrible service. There are five people waiting while the employee sits at her computer,…read morenot assisting anyone. Several customers are only here to drop off equipment--a process that should take minutes--yet they've been waiting for over an hour. This level of inefficiency is unacceptable. Do yourself a favor and stay far away from Spectrum. Truly awful experience.

We went in and registered at their kiosk (so much for personal greetings). After a few moments and…read morean impromptu kiosk assistance from one of their folks, we were summoned over by Thomas E. We told him we were both ready to upgrade our phones and roll over our Spectrum Mobile service. Since we both (my dear Queen Bee and I) had iPhones and intact plans, the switch was easy and practically flawless. We went to the iPhone 15 Max Pro, so all the easier. Between the two of us, we got a $600 break on the new phones. Since these new buggers are $1K+ each, it helped. Thomas moved through the paperwork and switchovers like a real pro, telling us what he was doing with each step and each redundant login, ID swipe, credit card info, and so on. Problem came along when we both declined the payment/financing plan. It was not Thomas' fault; it was our bank thinking someone tried to pull a fast one. So all that was resolved in a few short but frustrating minutes. Thomas kept focused and guided us along patiently as he kept in programming our new phones. He also provided his card and business cell to us if anything went askew with the switchover. As all this was moving along, he told us to check to make sure all our apps, contacts, passwords, etc. made the big leap. For the most part, it was smooth as a gravy sandwich. No problems to speak of, and an ace in the hole should we find a hiccup down the road. I see all the bad reviews on here, but the Queen Bee and I were more than pleased with the process. Again, Thomas was more than patient, professional and pleasurable toward us. Yes: it's the cable company. Yes: dealing with them is OFTEN a royal pain in the tush. However, we take what we can get when it happens.

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.