I've been servicing hotels as a WiFi technician in the SF Bay Area and for many years have heard…read moremany good comments regarding Hotel Internet Services from the GMs of these hotels. This includes major hotels such as the Hyatt Regency, Stanford Court, and the newly renovated Caza Hotel in Fishermans Wharf. One thing the GMs really appreciate, and have commented on specifically, is that H.I.S. WiFi network blocks illegal movie downloads. Most guests at a hotel don't realize that the entertainment industry can legally have the Internet Service Provider of a hotel shut off the hotels internet if guests are illegally downloading movies from unauthorized websites. H.I.S.'s equipment prevents this and is one of the extra services that this company provides that you won't find at other internet companies. My own experience with using wifi at these hotels is that it's fast, reliable and there's very good coverage.

From the owner: Touchstone 1 is the business to business provider of custom technology solutions and support, with…read moreequipment installed and supported by our employees and partners. Providing custom WiFi & Internet solutions, Entertainment solutions, Security solutions, Voice solutions, and IoT solutions. To Hospitality, Multifamily, Housing, Healthcare Facilities and Conference Space properties. Experience a higher level of connection for your property. Call or email us for more information.

Terrible experience. Service never worked from the moment of install and technical support and…read morecustomer service refused to send a tech out. On top of that, after a week with no service, they still charged me a cancellation fee and restock fee. Terrible, terrible, .....

So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

Been here twice, unfortunately two days in a row…read more Both visits I was in and out within 30 minutes tops. Staff was friendly and helpful.

Incompetent and unfriendly. signed in on arrival and sat down. Other customers just walked in and…read morewere helped before. Wtf have a sign in. Employees typical minimum wage morons. Writing review during the 30 minute wait with multiple employees standing around. If you have to use spectrum plan ahead and get your modem by mail

I love Verizon & especially this location. I've been with a lot of other wireless carriers and…read morenever had the same coverage...I believe that you get what you pay for and I'm never without service even in "dead zones" for many of my friends. This location is usually fully staffed with a knowledgeable workforce that is ready to assist as soon as you walk in the door. Even if all of their associates are busy, someone will at least greet you and let you know that it won't be long. My last visit was excellent. We walked in wanting to inquire about their BOGO iPhone special. We were greeted right away, given the details, and bought what we came for - no one forced any ridiculous upsells on us, or made us sign up for a new plan. Simple. Even as I was distracted with all the accessories and goodies around me to purchase (I'm a shopaholic) I didn't throw my representative for a loop. I would ask a question about something, she would answer, and the transaction just kept rolling. I appreciate that she put the new screen protector on for us, she made it look so easy. I also appreciate how every time I've visited this location I left feeling like a valued customer. Yes, I wish their prices weren't so ridiculously high but you couldn't convince me to switch carriers!

Not gonna lie i kinda liked it at first but i literally had to go back to store 3 times because of…read moretheir simple mistake and its out my way each time when initially they should've let me know then, going to try to go back and if they redeem themselves i can leave a better review lol

Went to this location to turn in my old phone & they wouldn't take it…read more This is after they text me to remind me to turn it in. Thinking about switching to another service now. Will not return.

Worst T-Mobile "experience" center I've ever been to I get better service at Waffle House. They're…read moreslow always long wait times, there regular locations are better than these "experience" centers. I had to wait an hour to fix the service they gave me with the wrong promotions, in the past I've waited over 45 minutes for a simple screen protector. Never going back here again.

Absolutely terrible service. There are five people waiting while the employee sits at her computer,…read morenot assisting anyone. Several customers are only here to drop off equipment--a process that should take minutes--yet they've been waiting for over an hour. This level of inefficiency is unacceptable. Do yourself a favor and stay far away from Spectrum. Truly awful experience.

We went in and registered at their kiosk (so much for personal greetings). After a few moments and…read morean impromptu kiosk assistance from one of their folks, we were summoned over by Thomas E. We told him we were both ready to upgrade our phones and roll over our Spectrum Mobile service. Since we both (my dear Queen Bee and I) had iPhones and intact plans, the switch was easy and practically flawless. We went to the iPhone 15 Max Pro, so all the easier. Between the two of us, we got a $600 break on the new phones. Since these new buggers are $1K+ each, it helped. Thomas moved through the paperwork and switchovers like a real pro, telling us what he was doing with each step and each redundant login, ID swipe, credit card info, and so on. Problem came along when we both declined the payment/financing plan. It was not Thomas' fault; it was our bank thinking someone tried to pull a fast one. So all that was resolved in a few short but frustrating minutes. Thomas kept focused and guided us along patiently as he kept in programming our new phones. He also provided his card and business cell to us if anything went askew with the switchover. As all this was moving along, he told us to check to make sure all our apps, contacts, passwords, etc. made the big leap. For the most part, it was smooth as a gravy sandwich. No problems to speak of, and an ace in the hole should we find a hiccup down the road. I see all the bad reviews on here, but the Queen Bee and I were more than pleased with the process. Again, Thomas was more than patient, professional and pleasurable toward us. Yes: it's the cable company. Yes: dealing with them is OFTEN a royal pain in the tush. However, we take what we can get when it happens.

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.