Excellent company to do business with. It's such a pleasure to have a company work with me when I had some hard times financially. They even adjusted my bill so I could have a new due date. They always credit you when things go wrong on their end. Customer service goes above and beyond!!!!! Business department is A1 as well. They stayed on top of things before I got on my disability and the switch over to residential was amazing. Thank you Spectrum!!!! Much better than frontier or any others! read more

Do you need internet in your RV ? The wifi they gave me barely reaches the other end of my RV. By the way, they won't give you a signal booster because you don't live in a house. Stupid company policy leaves you stuck using your wifi in one room. Customer service help - non-existent. You get the dingbat of the day every time. Don't you love living in America - the newest third world corrupt country! read more

WOW, just signed up for another Spectrum account and the Rep, Meghann Burford, was WONDERFUL. Caring, friendly, helpful, full of life, humorous and knowledgeable. Thank you for hiring such a top notch employee who makes your customer feel valued! read more

79$ after promotion Why so costly we need to watch our money everything is going up: Gas water food products but the Internet will be the last on list so I had to drop mine. Hopefully we have a good competator likr T mobile thier price is fixed Im going to check them out. read more

Spectrum - 79$ after promotion - Television Service Providers Near Me - Riverview, Florida

I pay for cable TV through the apartments that I live in and I was told I would get charged $14.99 for my phone per month. Why am I being charged $19.99? read more

I was locked out of the country due to CDC regulations because of the pandemic. Spectrum placed an unauthorized TV bundle on my bill since June 21,2021 for $24.99. I contacted spectrum and spoke to Andrea at 1:10 p.m. on 1-27-23 for reimbursement and was told I cannot have a credit for only 60 days. I then was transferred to her supervisor Tammy and she only issued credit for 60 days and was enable to provide proof that I signed up for this service. I never authorized this service and I am the only authorized user on the account. I am seeking a full refund. They refused and I filed a FCC, PSC, and BBB complaint. Horrible company, cheats and crooks. read more

I have never had a more ignorant and selfish ISP provider treat me the way this conglomerate has done. They should be banned for their practices and protocols for lying to customers, sending contractors as salesmens to fix cables that are fine, rushing through calls, hanging up on customers, constantly resetting settings they have no right to go in on someone's computers for personal and business reasons and for leaving all decency of professionalism when sending field agents into people's homes. If I ever hear "Michael"'s name again when I call, I will immediately ask him again for his supervisor because I will not be lied to just so laziness and negativity can come out of "customer service" that is lower than subpar. Dropped calls shouldn't happen this much and people's privacy have no right to be invaded by such a company that claims to be the best internet, cable, and phone provider in the nation. They should be banned for their public wifi's invading people's phones and their Apps all have glitches. read more

I would give 0 stars if I could. Customer service is nonexistent. I called to cancel my service on 9/26. I had to tell them multiple times that I wanted to cancel all service before they would do it. I asked them to cancel on 9/30. They neglected to tell me that they would charge me an additional $167 if I did not cancel immediately. I have called customer service and gone into one of their stores. No one will adjust the bill. They are charging me for a full month of service when they only provided 3 days. I did not have any contract with them. read more

This is not the right place to go to for Cable/Internet because they do not work with people on Social Security and they will not give you the 10 day grace period and they will not work with you to pay them when your money does come in and the workers is very rude to there customers so do not go with Spectrum for your Cable/Internet read more

My husband & I have had nothing but problems with our internet service about every 6 months or so & last night we called because it happened again. We unplugged & restarted like they always tell you to do but of course it never works until you call them because the problem is on their end but they Never admit that! But this Rude woman was so condescending to my husband when he told her that he wanted an earlier date for someone to come out because our alarm system is hooked up to the Wi-Fi & she said "well you can just go pick up the equipment & install it" I told her No that doesn't work either cause we end up calling you anyway, like last time, like my husband just told you!!! Then I cursed at her cause she was making me mad & she has the nerve to say well I have to hang up due to language? Well, I have to hang up due to your condescending rude, non listening attitude lady, you don't care about your customers, you just sit there & make them angry knowing your products are halfrate, cheap & not worth the money but yet you have the nerve to get offended if someone drops a curse word GTFOH !! GROW UP!! Worst customer service ever! read more

Called Spectrum cust. service on 9/13/2020 to make changes to my cable services. My cable bill was high & so I was looking to cutting down my bill by making some changes. After changes were made I wanted to pay my bill that was due with the lesser charges. The agent informed me that it would be best to pay the full amount now (which was the higher charges) to be sure that I didn't under pay my current bill & needed to pay more on the next billing cycle. He said due to the system didn't upload the changes fast enough to give him my new charges at that time. I agreed & paid the my higher amount & would wait till next billing cycle to receive a credit for the changes on my service. Oct 2020 received my bill & no credits were applied. Called cust. service to find out why. Per the agent I spoke to, Spectrum is a month to month billing comp. & they do not prorate or give out credits for any changes made to your service in the middle of a billing cycle. After complaining with the agent that it is not right what they are doing by their comp. & having to listening to the agent repeat herself about their comp. policy, I asked to be transferred to a manager whom would be of further assistances to me. I got another person whom would also repeat himself of their comp. policy & was not being of customer service to me as well. He also mentioned that this policy is printed on their statements. Well to inform all of you readers out their as well as SPECTRUM it is not printed on your statements!!! What is printed on it is a website/link. Customers would need to look up information on their website for all of their policy do's & don'ts. What I do not understand is why can't a major company such as SPECTRUM credit or refund customers who paid for services they did not receive!! What do you do with all of your customers money that you seem to STEAL from them by not crediting or refunding them back what they are owed!!! How hard could it be to issue a credit into someone's acct. It's like purchasing a product, returning it and not being refunded. That's STEALING from ALL of your CUSTOMERS!!! Is that how your comp. makes money!!! During the COVID-19 times people are doing their best to cut back expenses, and cable expenses are just one of them. However your comp. is doing the opposite and are not cooperating and helping with matters!! I even asked for a compromise by giving me the service I paid for the following month and then removing it (giving the fact I have already paid for the service that I did not receive) and the manager said NO. Then started repeating himself of the comp. policy and how they do not issue credits with changes made in the middle of a billing cycle. After all that he then said all I can do is offer you a $10 credit towards your acct. I said what???? That's it?? Why not credit me what is owed to me. And wait a minute I thought your comp. couldn't do credits!!!! And all of a sudden he offered me $10!!! He said that's the best I can do for you. And once again repeated himself about their comp. policy. BULLSHIT!!!! This comp. has NO CONSISTANCY, NO CUSTOMER SERVICE, NO COMPANSION, and they DON'T GIVE A SHIT ABOUT THEIR CUSTOMERS!!! All they want is your business, your money, but when it comes time to issue you a credit or refund they treat you like a door mat and don't care whether you stay on with them as a customer or leave to do business with their competitors. Spectrum you have this attitude because you may have a lot of clients now, but with this type of business you will lose them one by one and then you will change your policies to get them back!!!! Karma sucks....but its real!!! read more

Zero faith in this company. Tried to set up new service, hours on the phone trying to get support, appointment for tech was book, appointment was no show, then find out it was cancelled without ny reason. Going on close to a week trying to get it set up. Clueless. read more