They are almost impossible to deal with. Our billing is inconsistent and not correct for services being provided. They do not keep their word and seems the left hand and right do not communicate. Our experience since signing up a couple months ago has been unsatisfactory when dealing with their personnel. TV and internet do work well. It is the Admin piece that is unsatisfactory. read more

1 Star is too high of a rating. Blood pressure too low? Tired of talking to humans? Prefer unhelpful "robotic" answers from the Philippines that are frustrating as F! ? Internet speeds that remind you of the "dial-up" days? Then FRONTIER is for YOU!!!! Good luck and God Bless you! read more

I would give them a zero if it was an option...I signed on with Frontier internet on Jan 5. After 2 weeks of awful service and horrific customer service i called to cancel...I called about 5 times and they just wouldn't cancel it out. On Jan 26th I took my equipment back to UPS(who told me to hold the paperwork for a year since they are notorious for charging people hundreds of dollars claiming they never received the equipment back). I then continue calling to close my account and they said it was done and it never was. I got a bill in March thinking my account has been closed. I called and they said the 88.00 was for the month of March and i told them I closed the account in Jan. I have a bill that they have charged me for Jan, Feb and March...$88.31 a month. The first time I called in Jan to cancel the person I spoke to said that i was under the 30 day guarantee and there would be no charge since i canceled after 2 weeks. Well i just got a letter from a debt collection agency...well they will not get a cent from me. This company has no scruples and i believe they are stealing from people intentionally. This is hilarious that Mary responded with same message she uses for everyone.. do you see you reviews? after dealing with Frontier for a month I can see your as ignorant as the people in customer service and it's also hilarious that you think i would ever try to call there again to try to fix anything! good riddance and you won't see a cent from me, don't give a rats ass about your debt collection!!! This person Mary that responded from Frontier is nothing but a liar...I just checked my account and nothing has been resolved!!! read more

If only I could give it a Zero... Since June, I've been trying to rectify a billing error. Today after 51 minutes and 3 handoffs, we got close. Then the line went dead. Can't wait to get turned over for collections. Another Yelp, BBB, AARP, FCC, State of FL. I've got the time to scream all over, Avoid these ne'er-do-wells at all costs. No wonder they went bankrupt years ago. read more

Miserable service. Definately cannot speak to a live human being. I'm tired of having to navigate through their system when the person on the other end barely speaks english. Looking at other companies to switch to another carrier. read more

Absolutely abysmal service. A family friend in his 90's and dependent on phones for his LifeAlert has been without service for at least a week. When I went to the website to get the technical support number, the bot keeps me on a cycle always leading back to sales. Can't reach a person. Can't get to an operator. In addition, the services are out because of the horrible installation work. Wires are left to touch casings and ground out signals and the outdoor fiber is run through indoor conduit. If I could I'd take out an ad campaign until they go out of business. It's just short of criminal. read more

Frontier Internet - Television Service Providers Near Me

Frontier Internet/Florida-based customer care (888)-457-4110 is an unreliable, unregulated, irresponsible monopoly in Florida. Frontier collects monthly fees from senior citizens but Frontier Internet doesn't provide any customer service/ or technical support. Incompetent, rude, obnoxious "customer-service" representatives don't want to help--in case if you have their outdated routers or any other equipment --expect to be on the phone 1.5-2.0 hours without ANY POSITIVE results. And if Frontier decides to send you a replacement router-- You must pay $150.00 fee to remove a non-working router and connect the new one. They don't care if you are 90+ years old and visually impaired, they don't have any available technicians to provide assistance! And if you want to contact their Corporate office to complain about their "non-existent" service -- they can't give you their Corporate office phone number, and you have NO Internet -- you can't find it on Google. If you have a medical condition which is monitored via Internet connection and transmitted to your doctor --- don't count on Frontier!!! They don't care, won't help, or won't be available for one reason or another! Simply put it -- Corporate abuse of senior population in Florida. Gov. De Santis needs to look into Frontier practices, charges, policies and public service! This abusive practice must END! They must be fined for failing to provide timely service and replacement of non-working, poorly made equipment. read more

Frontier Internet - Frontier-supplied Internet connection piece - Television Service Providers Near Me

I don't know how good the service is because they scheduled installation on two different occasions, were late both times, and were unable to actually complete the process on both occasions - all despite being told in detail about the great inconvenience being undertaken to ensure we could have someone be present during their scheduled delivery window. If you can get internet anywhere else, you should, and if you can't, resorting to smoke signals would be better than dealing with this utterly useless excuse for a company. read more

Angelika is a sales rep who worked with my mother and coerced her into signing a contract. My mother is elderly and disabled, she's had a stroke. My mom asked her for time to think about it but Angelika put the document in front of her and told her there was "no obligation." She felt very pressured by Angelika, and that she fooled her. When I try to contact her supervisors to discuss this matter somehow they couldn't find out who the sales rep even was. Buyer beware! They like to scam the elderly! Complete elderly abuse. read more

Worst customer service I have ever seen. Reported that my Internet was not working with giving a ticket for service.. Frontier council ticket without my knowledge. Still having issues. Counseling Frontier Internet service going back to Spectrum Internet. read more

Frequently lose internet connection. For half an hour to an hour, then suddenly comes back on. No rhyme or reason. Just out of the blue...and too Frequently. Called today and spent 1 hour troubleshooting with live person online. Finally got it back on and tried to work but it was lagging and freezing! She tried to get me to pay 150$ to have a tech come out ti check!!! Again, on phone and live person again and they detect something wrong internally with router! Duh! I have been telling them I lose internet Frequently! And they will send me a new router FREE! Why was this not checked the first time. Wanted $150 to send tech Do not go with their internet! It is terrible. Can't get someone on the phone ever!!! read more

Frontier is back again instead of running a line under my yard they are digging trenches again!

Same day emergency service unheard of, the tech they sent out didn't even install the out door box right just did it like a pos and now the internets got no connection from the outside because they couldn't take the time to do something properly. Caused my business 4/5 days of no internet! read more

Frontier Internet - Television Service Providers Near Me

WORSSSSSSSSSSSSSSSSSSSSSSSST service and company in the UNIVERSE! Just completely AWFULLLLLLLLLLLLL. Been without a phone for 3 weeks for the 8th time this year, can't reach anyone! They should be SHUT DOWN and sued. read more

04/07/2023 Frontier has no way of resetting their WiFi! As a constant traveler and having Cameras, security system and air conditioning/Heating/and Humidifier working on WiFi it is not comforting to have it all go away after a lightning storm. Particularly if you are 3,000 miles away for a month. When I get home all I have had to do was turn it on. (Another company used to do this from their service desk). Plus, I paid 1/3 more than I am paying now for a better service. In trying to cancel my subscription, I have to take the equipment back to their store. (They have no store in Tampa)! I am satisfied if I was to stay home and be at the mercy of my WiFi. read more

Terrible terrible terrible! Frontier pulled a no show, no text or call and had me wait home all day. They then did it a second time with the repairman arriving an hour late, Not fixing the problem and absolutely no ticket or report on what happened. Frontier is charging me for a month of no internet After that happened and getting Absolutely Nowhere with tech support over the phone. A total of eight Wasted hours on phone. Ten wasted hours waiting at home and Nothing but Grief! Avoid Frontier and get Sor trim or Xfinity. Frontier is disappointing not only me but my friends are receiving terrible service as well. High bills, slow connection and their service is - minus 1 point on a scale of 1-10! read more

The customer service is inefficient. After canceling service because of their inefficient system, they had the nerve to send a sales person to my door. Are you kidding me! Terrible and intrusive! read more

My Frontier Internet went down late last week and I have been shocked by the lack of commitment or understanding from Frontier to get somewhere to my house to resolve the issue, so far they have changed 5 times the appointment window when the tech would be here, each time waiting until the previously committed window had passed. They even went so far as to say the tech had come by, texted and called and nobody was home while I had been camping out at the front door (all completely false). I have an alternate provider coming to install their Internet services .... Frontier really is the worst of the worst. read more

Worst Service EVER!!! BEWARE! I wish I could give them a zero. Calling Tech Support/Customer Service - GOOD LUCK!! It's impossible to get a human. When I finally get a human, she keeps putting me on hold, saying her system is having a problem "corresponding". After questioning her on this and asking for a supervisor multiple times, she hung up. I'm trying to get our internet working again since it stopped when their technician came out to "bury" the line. The trouble ticket says "fixed", but internet is still not working. When you call their robot customer service, it creates a new ticket for 3 days later. Keep in mind the technician never called anyone and didn't knock on the door. Also, asking multiple people to give a phone # to get me to a human, they give you a different number but it rolls you into the same voice-activated system. Even there escalation line in CT 203 614 6500, goes into the voice system. And if you opt to get the receptionist, you get "a dead line". BTW to get them on the phone, call the sales team, of course, they answer. I ended up clicking zero for everything and eventually transferred to the worthless customer service. read more

Completely worthless company, can't speak to a human, can't get any help, it says my Internet speed is high and yet the speed constantly changes because something is broken but customers are given no information or timeframe of this being fixed. I'm paying for internet that doesn't work, the least you can do is hire actual human beings to communicate with customers. read more

I would give them NEGATIVE 5 if it was possible. Worst service for a utility company that I've ever encountered in my 61 years on this planet. Our internet has been out for days, and their response is "Don't call us, we'll call you." yet they provide no update for repair or service availability (except for the two promised service reinstatement deadlines which have come and gone without apology or explanation. We're just supposed to... "wait." This is unacceptable. Your "amazing" fiber optic technology - which is supposed to be technically superior and lightning fast - is useless in the hands of the inept system of management and accountability this company has working for it. Avoid. Avoid. Avoid. read more

Last week they tried to upsell us on an additional product while at the same time set up appointments to fix the Internet and landline issues we've been having. They did not show up for that appointment. Made another appointment for today and did not show up again. There seemed to be no supervisor to take the call. read more

my experience was horrific I have had internet service with Frontier for at least four years, I've never had a problem. About a month ago I was out of town i received a message about a reboot which I'm assuming was being done by Frontier. A couple of days later I got home & tried to use my computer it was extremely slow. I assumed it was because of the reboot & it would eventually go back to working properly the way it did before I left home & before Frontier did its reboot. I was finally able to use it, but it was extremely slow A of couple of weeks later I tried to use my computer again the same thing happened. i called Frontier spoke with a technician & of course he tried to tell me what to do to fix it over the phone. I told him I would like a technician to come to the house I told him since I was ignorant when it came to computers & I didn't want to mess it more than it already was.He informed me that if a technician came out I would be billed one hundred & fifty dollars or I could upgrade my a new system, which sounds like extortion to me. My computer worked fine before the reboot. I think they intentionally did something to my system to cause it to not work properly so I can upgrade & of course it's going to cost more money. I told the technician to go ahead & send someone out. I received a message the next day saying had figured out the problem & they were going to cancel the technician coming out. I text back & ask not to cancel the tech coming out, because I wasn't home & couldn't check to see if the system was fixed or not. He was scheduled to come out between one & five. I got home around 11. I waited from that time until 4:30. No one showed up. I went to their website to track where he was the visit had been cancelled. Before this I've never had a problem with Frontier, the problem I'm having was created by them & yet they are treating it as if its nothing. I have never been late paying my bill. If I paid my bill the way they provide service they would have cut my internet off. I am searching for another internet company. Frontier isn't providing me free internet I pay on time every month, I would rather have a company that will provide the service that I "pay" for. If you're thinking of allowing them to be your provider I would rethink it, do your research. read more

Worst customer service I have ever dealt with. Couldn't even figure out that the problem I was having was a network issue and not something at my house. Once I canceled the charged even though my app said I was paid. Total incompetence. Be aware if you have a problem with your service the first appointment is a week out. I don't know about you but having no internet or TV service for a week is unacceptable. Will never recommend this provider. read more

BUYER BEWARE! I am in the process of moving into a new home and thought I would give Frontier a try. I called, got everything setup and was scheduled for a tech to come out and get us going... Everything was down hill from there. It's bad enough that we had to wait for FOUR HOURS as the scheduled window, but we waited that whole time and no one ever came or even called. I then spent over 3 hours on the phone and more than an hour talking with someone online, yet nothing got resolved. Not once did anyone actually offer any resolutions. While calling, I had to suffer through the worlds worst automated system and even worse people. I talked to no less than 15 different people, none of whom offered any solutions. Instead, they would apologize and cold transfer me to someone else. Each time I was transferred I would have to start all over again and explain myself again and wait for long periods of time for the rep to do nothing but offer to transfer me to someone else. It was an endless cycle. After wasting 8 hours of my day for something so simple, I ultimately gave up and placed service with another provider, which only took minutes. What's almost comical is that a few of them, especially the online people, will provide an empty apology. I've received several of these, but not once did any of those people offer a solution beyond hopping back onto the phone to start the nightmare cycle all over again. One said they could get a customer service manager to reach out to me in 48 hours, which is a slap in the face to have to wait like that. Empty and meaningless apologies. Do yourself a favor and avoid at all costs. They will go to great lengths to prove how little they care about you as a customer. read more

Frontiers digital assistant told me they would email me information on how to fix my router for a refundable $1. I agreed to that but luckily my charge was declined by my credit card company. They attempted to charge $46 to my credit card without my consent. It's impossible to reach a representative on their customer service or technical service. I was put through three different phone numbers all indicated they were customer service however they were all sales. I'm finding frontier to be very deceptive on trustworthy with only moderate service. They have also turned off my telephone claiming they sent me an email related to registering for 911 service. The email is non-existent and my phone has been turned off. So now I am in a hurricane with no way to track it and no wait to contact family once my phone is dead. Thanks for putting me in the situation frontier. read more

Awful. Never had so many issues with a company. Their customer service is probably the worst I've ever dealt with. My internet goes completely down randomly for 12 hours at a time. If they don't want to deal with you they just pass you along to someone else. It's actually laughable at this point. Should've known that they were gonna be this bad when they offered an $100 gift card for lasting 3 months with them (Ps: I had to call 6 times to get that gift card. And yeah I pressed that hard bc after dealing with this bad of a product you're damn right I'm getting that hundred.) read more

Can't talk to anybody on phone which is not helpful at all. Had an appointment for Saturday between 1p and 5p and no one shows up. Can't get anyone to talk to about it. Appointment was even confirmed via text day before. read more

Dear Mr. McIntosh As I sit here for the fifth night in a row without the use of my cable television, I must admit I'm totally frustrated. This is not the first time I've had trouble with my service that I've only had for about six months. Most of the customer service problems I have start with your customer service line in the Philippines. I find they do not understand or know how to listen to customers to determine exactly what they needs are and they're very quick to say OK we'll get you a service call. This is the second time in six months I've been cable TV for more than a couple of days. This current issue started Sunday and today is Thursday, because this was the quickest they could get a technician to my home. Today the technician arrived tried to diagnose the problem but wasn't terribly successful he attempted to reinstall three different DVR boxes that he brought with him on his truck. None of these boxes worked! He mentioned it may be an issue because there was a software updated frontier that doesn't allow a DVR boxes to be remotely programmed and they have to be programmed with a thumb drive. As he was leaving today, he promised me he would come back tomorrow morning most likely with his boss because his boss is the one that knows how to reprogram these boxes with the thumb drive. At 7:30 this evening I received a text message telling me that they had to change my technician appointment until Saturday between one and 5 PM. This is unacceptable. First of all I was promised that they would be here tomorrow if my technical problem wasn't able to be fixed you would think I would be on the top of the list the next day but no now they're trying to push it out till Saturday two more days without cable service. I tried calling the customer service line again today I ended up dialing in four times because I would ask to be put on hold I would say OK and then my call would be dropped and I would not receive a call back. So, I called back and asked to speak to a supervisor again and again my call was cut off. I cannot tell you how frustrating this is to be an elderly consumer who is unable to get any satisfaction from his cable television provider. Please help me get my cable service back it's quickly as possible. I already have plans for Saturday. Your technician should be here tomorrow as promised. As a follow up TWO technician arrived today arrived today. In addition to the three boxes they tried yesterday In addition to the three boxes they tried yesterday they brought two additional boxes today they brought two additional boxes today. The first one didn't work and the second one finally worked The first one didn't work and the second one finally worked. That's five boxes five boxes in two days they try in two days they tried. Strongly recommend stay away from frontier stay away from frontier they're trying to push cable people they're trying to push cable people to using YouTube TV to using YouTube TV if you want YouTube TV if you want YouTube TV get it yourself get it yourself so you don't have to deal with frontier so you don't have to deal with frontier. I received a call today and response to the above letter that I sent in yesterday above letter that I sent in yesterday all I got was all I got was apologies apologies.. They thanked me A number of times for bringing these issues to their attention which will allow them to do more training which will allow them to do more training. Frontier is trying to get out of the television business the television business. Defective boxes are being destroyed or thrown away are being destroyed or thrown away. they are Eventually going to run out of replacement boxes, although corporate corporate customer service doesn't believe that. However the technicians are worried about it are worried about it. As they run out of boxes they're going to highly recommend they're going to highly recommend youTube TV t that they will offer that they will offer to sell you Stay away if you want customer service read more

Horrible "technical service." They just don't show up, but complete your ticket in their system. Then when you try to get someone to show up, they reschedule for days later, instead of doing their job. No service for a week..... AWFUL read more

Nightmare Continues - Waiting 19 Days to Complete Frontier Install This is my second post about Frontier's terrible customer service. My saga began on May 20. It is now June 7 and my Frontier internet service has still not been installed. I have called customer service several times and was given incorrect and conflicting information about why my service has not been installed. Four, yes I said 4, techs have been to my house and told me they have contacted Frontier to inform them about what needs to be done, yet Frontier still has not fixed the issue. The issue is the third party vendor damaged the fiber optic cable when they first buried it back in May. The problem is a blocked conduit. Frontier is unable to communicate effectively to the construction team to clear the blocked conduit. I was told by the cable burying company that Frontier has still not submitted a "SSP" to the construction company. It's been 19 days and Frontier still cannot send in the correct paperwork. By the way, an Account Manager from Frontier Communications Social Media Escalations sent me several emails saying he was monitoring the situation and would fix my problem. Not true! All you will receive from the Account Manager are insincere apologies and empty promises to get the job done. Frontier is a large company, but it's local service and customer relations are like something you would expect from two guys with a pickup truck and shovels. read more

Customer service! I have been with them since 2022. I called to change my programming plan to streaming to cut cost and was told I had to approve new package so I did. After I cancelled all services I was told I had a cancellation fee of 252.+. I had approved a 2 year contract for internet totally unaware that is what I had approved. My advice is read what they text or email you, I feel it was a deceptive business practice at my expense! read more

I have been a Frontier customer for 3 or maybe 4 years. I spoke with a Frontier Customer Service Rep, (CSR), approximately 2 weeks ago when I received a bill for an incorrect amount. I explained that was not the billing amount I had agreed too. The male rep listened and encouraged me to sign up for auto pay. I agreed, but with the caveat that Frontier would take half of the payment that day and I would call on Aug 1 and advise regarding our agreement and I could pay the remaining balance in full, In 7 days on Aug 9. Today, I received an e-mail thanking me for my payment. I called and explained the agreed arrangement that was totally disregarded, and was told, sorry, there is nothing that can be done. What kind of customer service is that? Apparently, if you don't have your debit card in your hand when you call Frontier, you are TOTALLY wasting your time!! Seems like a one way relationship. I ask again, WHAT in the blazes kind of customer service is THAT???? BUYER BEWARE!! read more

I just got frontier fiber Internet. The service goes out several times a day. To close the account and return the equipment requires a QR code. To get the QR code I have to call an 800 number. I've been on hold twice 20 minutes and disconnected from that number. They're going to charge me some $500 if I don't return the equipment. This is ridiculous. read more

This is terrible service no phone support, the billing increasing monthly for internet service. Beware of that! Started from $40 and now Frontier charging $75.62 what a worse internet providers. read more

The product and service is actually fine. Our issue is the way upper management treats its employees. Specifically in the multiple dwelling unit division . The Vice President has an axe to grind and throws their own staff under the bus. Very unprofessional. read more

Please note this review is towards the automated system I can't comment on the actual employees because I have yet to get in contact with them: If I could do 0 stars I would. I have never been more dissatisfied with a company. The customer service is absolutely horrible. The automated system is impossible. Ive spent 2 hours everyday the past 3 days trying to get a hold of someone just to get so frustrated I cry and give up. Genuinely fuck Xfinity I hate this company more than Michael Vick. I wish I never signed up for this stupid service and I wish I could get back all the stress this fuck ass company has caused me. I was calling because they upped my bill $15 this month in addition to 2 months ago. So that's $30 in 3 months for what???? No fucking reason! I scheduled an appointment through the automated system for 6/11 and the confirmation comes through as 6/12?! So glad I scheduled around my work and life to account for you fucking dumb stupid ass no good automated system. 0/10 recommend. I will be cancelling my membership and I will suggest to everyone I know they do the same. Lastly, Fuck you again Xfinity automated service. read more

Moved to a new house today Saturday. . At1:08 pm received text that technician was on way. After two hours started chatting with cust Svc who said they will be here. At 5:30 was told they weren't coming. They can come out Thursday. WTF. Unbelievable. read more

I need to talk to someone to hook up my service. I could not get that done with their phone support. This is trash.

Just don't do it unless you can fix s*** yourself the customer service is a load of crap they're going to flip you back and forth and you're not going to get anything accomplished other than a migraine I'm about to start calling other companies because I am over this crap I pay too much for this read more