I need to talk to someone to hook up my service. I could not get that done with their phone support. This is trash.

Just don't do it unless you can fix s*** yourself the customer service is a load of crap they're going to flip you back and forth and you're not going to get anything accomplished other than a migraine I'm about to start calling other companies because I am over this crap I pay too much for this read more

Unbelievably unreliable. I tried using them several years ago, but their technicians didn't know what they were doing. I recently made the serious mistake of trying them again. They gave me a 4-hour window and then didn't show up. Then they promised to make another appointment "at my convenience". "Convenience" to them is another 4-hour window when "they are available". I got sucked in a second time, and waited another 4-hour window at home, and once again they did not show up. How do they stay in business?? Spectrum is more expensive but they are far more reliable than this. Frontier treats an appointment like a joke. read more

BE WARNED!!!! Frontier is a money-grubbing company. We are moving and Frontier is not available where we will be living. Our billing cycle ends on the 15th of May. We are turning off the service effective 4/26. They do not pro-rate - in other words, we'll be billed for the full month! PLUS THERE IS A $50 restocking fee for the modem that we have to mail back to them. This is just for the internet. The CS rep had no idea of our television service - which is billed by Frontier. I am fuming!!!!! read more

So far so good . The installation was great . Everyone is very helpful. And they do not screw you over !

Warning beware stay away these idiots .They scam u .They are garbage .their lies about startup cost .lied on phone about price .right from start Didnt even have service told them get equipment n f-off for bologne and then they try bill me .don't waist your time .scam .the lying to get me join .is bologne .they lie .over charge u .deny they lie and u get stuck huge bill rite first at startup . read more

Thieves! Do not subscribe to this service. Service is shotty at best. Super expensive and when you finally get fed up and cancel, they will charge you for service afterwards. I paid for service through April 06, 2024 on March 10,2024. I then canceled service just 1 week later on March 18th. I received a bill for service from April-May and was basically told that it was because I went with another provider, that they expected to get paid. I was with them for 20 years, paid $305 a month and they still want to rob me for another $356. Never use this company! Thieves and crooks read more

30 days and counting and Frontier refuses to properly address the issue. Elderly parents without wifi and cable for 30 days and after the tech responds to the home today, I expect he will fail to fix the issue on their new home. They will be forced to make another appointment (two weeks out), will complain how that is not right to wait two additional weeks. A representative will assure them that the ticket is "flagged or expedited" and two weeks later they will respond and make a half-hearted effort to fix the issue. Never seen anything like it. Such mismanagement. read more

Frontier Internet - Prior Review same unresolved issue - Television Service Providers Near Me

Horrible Company - just got charged $50.00 for canceling my service. Way to go Frontier!!!! I will never choose your service again. Charging $50.00 as a normal cancellation fee is total bullshit!!! I'm moving out of the area and you do not offer service at my new house - NEVER CHOOSE THIS COMPANY!!! ANY OTHER COMPANY IS A BETTER OPTION!!! TOTAL BULLSHIT FEES!!! read more

They're always helpful and fix whatever trouble im having. I don't understand these horrible reviews. All cable companies are difficult to deal with. I cried every month when I had Comcast. I finally moved just so I didn't have to have Comcast anymore. I've had the same bill every month for a change and I always have someone in this country speak to me if I'm having trouble. Best cable company I've dealt with in 30 years. The store on Ringling always helps me!!! that being said I need to go tomorrow regarding my bill...so hopefully this review holds up LOL read more

Dealing with Frontier Communication is unbelievable, I have never seen a company of this size so out to cheat you out of last penny they can get. Don't bother putting your service on vacation they will charge you to death. The government should Step in and do something to protect the consumer. The poor service in Macon County North Carolina in wifi is third world . read more

This company is a nightmare. There's no office to visit. I've spoken with several very nice young ladies from the Philippines who read from a script. Please just claim bankruptcy and be done with it. read more

The quality of Frontier Communications is the worst ever and you can never seem to talk to an actual person to get help. I ALWAYS pay my bill on time every month. All of a sudden I get a double Bill, saying I am past due from last month . Pulled up my bank statement and I had in fact paid the bill last month and I have a confirmation number to prove it. That stupid chat thing they have is absolutely useless. I have tried very are to get a phone number so I can talk to an actual person but that is impossible. Therefore as of this time Frontier. says I still owe for this month when in fact I just went online and paid it. Of course. the actually show on line where if paid it last month along with my confirmation number as well. So there for I paid for this month and they still say I owe for this month. Please I need to talk to a person about this and get this straightened out. They are double charging me . If anybody at this company sees this I hope that you will contact me and we can straighten this mess out.. Im never late with my payments. If you check my payment history you can see that. This company is the worst I have ever dealt with when it come to trying to correct a problem they created and getting a real person instead of some dumb machine to help you. Beware trying to take care of business with them.. read more

This company really sucks. Sorry. Tried to update our service and it took almost an hour on the phone. With our "quick link" they sent to me. BS. Complete BS. Now they sent me two new boxes. The instructions said to find the serial numbers but nothing matched the instructions. The instructions SUCKED. These idiots are terrible. It's almost as bad as the DMV. On second thought, the DMV is much better. I'm going back to a radio and saving $250 a month. This company really sucks. read more

They promise you at sign up for a Visa prepaid card never got it and argued that that wasn't for what I ordered then again after I close they charged me too much prior of closing the thing saying that it takes so many days for them to close out their account which was 7 weeks with got them to charge me again so they charge you twice after you cancel services bad business read more

This is a absolutely the worst company to do business with. I have several reasons why; for starters, they do not listen well at all! I scheduled a new service set up and was told they'd be there between 8-12 on Monday-no call no show until Friday. Like what?? Let's not even talk about trying to speak to a supervisor.....they LITERALLY do everything in their power to not let you talk to them. They tell lots and lots of lies. That really baffles me because if I had a customer that was as unhappy as me I'd be trying to reconcile. I wanted on hold 4 time this week to speak to one just be hung up on. Thirdly, I had a house fire back in April and called all utility companies to cancel service. But guess what the none listeners did???? Didn't listen and just continue to let my bill accumulate to collections. I have stressed I'm working on the front line for COVID 19 and didn't have the luxury of waiting an hour each time. Funny thing is, this happen April 2019, I called to set up new service in March 2020 and was told I had a 0 balance and they would come out to my new place to set it up. Think about it, if I had an outstanding balance, would the just come start a new service in which I've paid monthly since March?? Just unorganized and most, like 100% of the time, you have to do the work for them. DO NOT USE THIS INTERNET SERVICE. Try spectrum or whatever else is offered. I should've listen to all the other reviews. To top if off, I wrote this entire message while on HOLD. Like what??!! read more

Frontier Internet - Television Service Providers Near Me

Still the worst Internet experience of a lifetime! 7 days since installation and needing to call customer service for the 8th time which is enough to drive a person to drink. The first tech didn't check to be sure he did his job right so it took 3 more days of staying home waiting for no-show techs before the speed was corrected. Now, calling again to find if or when they plan to bury the line that's been laying on the ground for 8 days and counting. Seriously, I know it's an outside company that does it, but Frontier can't even see me in the system. What, is this the first time they've done this in Bradenton, FL? What I'd really like is for them to call me now and schedule an appointment to bury the line. Or just come do it your job! Managers, don't ask me to message you on Facebook or Twitter!!! Pick up the phone and do your job Frontier. Stop making it freaking H-e-double-chopsticks trying to complete a task that you should have ironed out by now. read more

If I could rate 0 stars I would. I placed an order for internet for installation on a Friday 12-4 pm. Took off work. They never showed and I never heard anything from them. I had to call to find out they couldn't complete the order that day. Was supposedly rescheduled to the next day...Saturday 8-1. Took another day off work. Still didn't show and no call. Had to contact again to find out they couldn't complete the order again that day. So I ended up canceling the order and going back to Comcast. They cost more but at least they show up when they're supposed to and keep you updated. Do not deal with Frontier if you actually want to have the service that you order. read more

Don't get Frontier they have HORRIBLE customer service. I have created 3 different tickets for them to come bury the line which is still in front of my yard and driveway and my neighbors as well. It's been 6 weeks of empty promises and no solution. DONT GET FRONTIER read more

On a scale of 1 - 5, they get a minus 12. They set up appointments and never show up. They did a horrible job of hooking us up in our new home and their technology is outdated. Comcast is kicking their butt. We tore out Frontier and converted. What a difference. First a knowledgeable tech actually came. Fixed the mess Frontier made and we love the new service. This is in reference to Frontier Sarasota who really don't care about their incompetence. read more

I hope I am the only one that is still waiting after 7 weeks of trying to get service hooked up at my new residence which is the same property that we live on now. We have had over 10 hours of calls and 3 times service techs have shown that could not run the wire which is step one! Today was supposed to be the magical day! So I waited.. waited some more and finally after they did not show in the 4 hour window which they told me, I called. I found out that the office that runs the wire is not able to come out because of Covid... which I understand. What I don't understand is no one could call to let me know. The staff continues to tell me that notes are added to my file only to find out the next time I call that is not true and I start from scratch. Run from this company if you have any other options! read more

I hope this review reaches the supervisor of Christian, the technician who assisted with our Internet installation in Sarasota Florida a few weeks ago (a new development). Earlier technicians were not able to solve a major non-connection issue, but Christian fully assessed the current wiring/availability, including a work-around to ensure our wireless hook-up. He was extremely knowledgeable, polite, professional and got the job done! Thank you, Christian! (And, please reply back from Frontier if this commendation is able to get back to both Christian and his supervisor/Frontier Management). read more

Absolutely the worst experience we could possibly have. It is close to impossible if not totally impossible to talk to a live person. my wife spent over two hours and forty minutes in a live chat and still could not get help. that is after more than 40 minutes yesterday. read more

After 14 years of paying a ridiculously high monthly fee to Frontier, I switched to a less expensive provider. Frontier charged me $50 just to discontinue service! Feels like I was kidnapped and had to pay a ransom to escape. Never again will I be a Frontier customer. read more

Frontier in Tampa has officially provided the worst customer service experience. FIOS has been out since Wednesday April 13. Called and got a service date for a technician to arrive on Sunday April 17 between 8am and 5 pm. At noon Sunday I called to confirm the tech would be coming. He never showed. I called again at 9:00 pm to report the no show and they tell me he was there at 5 pm and rang the door bell several times but got no answer. This was 100% untrue. To validate I reviewed our home video recording and confirmed the tech lied about the visit as no one ever appeared on camera. I have been given a follow up appt for Wednesday April 20 at an undisclosed time. Seriously, is this a flipping joke. If I ran my business this way I would be out of business instantly. This is why monopolies in communication businesses must be broken up. There is no responsibility to the consumer. read more

Frontier Internet - Television Service Providers Near Me

We live in a brand new development on School Avenue across from Payne Park and Frontier Communications is responsible for work completed under the sidewalk in two places along the front of the new development. There are two openings with manhole like coverings on each. When it rains, water fills in underneath the sidewalk and comes up through the coverings and the standing water forms a slimy, slippery surface (algae) and at night it only looks like water on the pavement and to the unknowing/unsuspecting it is a terrible fall waiting to happen each night. I finally was able to reach Frontier (took over an hour) and was given the run around 3 times before I was finally able to report the issue and let them know the situation was a safety concern. I even took and sent pictures. They said it would be addressed quickly. That was over a month ago. I am not a Frontier customer and I never will be. I have heard from friends who are customers, and that Frontier is horrible at responding to anything. I just found out it is true. Maybe when they get sued because someone busts their butt (hopefully it won't be me or mine) because they don't seem to care. They certainly proved to me they don't. read more

The WORST customer service!!!!! Takes over an hour to get anyone on the line. You can't just cancel your service through your account. It should not be so difficult to communicate with a huge company like this. read more

Although you will recieve a good internet service at a resonable rate. Good Luck if yoi need help or your sedcice goes out. There is no customer service. Np comkinication and you will be sitting with nothing and no help. Yoi will never be able to speak with a ljve and breathing represnative. The only way to actualpy get any kind of response which is usuall just a copy an paste reaction is if you complain on their face book page. The responses are all the same. Nothjng ever comes frpm it. Its just so frustrating. read more

I would give a zero if I could Over the last couple weeks my internet has been extremely slow A representative from frontier was in my neighborhood and stopped by my house He told me the issue I'm having. Is that they updated the wires in my neighborhood and I have the old wiring Mind you i've only been a customer since september. Mind you. I've only been a customer since September. So after speaking to customer service Andra's Who is obviously from india Call me that I should have told the technician not to put the router in the garage (mind you I had no idea There was even a router inside the box he put in) And was told that Because I did not tell the technician that I wanted the router inside the house. I would be charged thirty five dollars for the first half hour and a hundred dollars per thirty minutes after that!!! This is absolutely ridiculous I told him I had no idea what he was installing and he said. That's why we require an adult at home. I said sir I am almost fifty years old Then I asked him so you're gonna hold the consumer responsible. Because the technician did not know enough but to not place a router in a non air condition garage He very rudely said yes. Therefore I will be taking my business elsewhere. I am absolutely disgusted with the customer service. read more

Not this specific location, but just Frontier as a company is awful! I have to cancel my service because I am moving out of their service area, and they force me to finish out my billing cycle (almost a full month!!). To me, and any other human, this is stealing (requiring me to pay for a service I won't have). I am certain that something can be done, or should be done to credit this. What Frontier is doing is not only wrong, it's immoral, and not honest. Will never recommend or use Frontier again! read more

They are a lot worse than one star. Customer service is atrocious. They must not receive any training. If you need installation or a service call it takes 3 weeks. If your services goes out, you may never get in back. If the service was free it would still be a ripoff! read more

We tried the ATT Direct TV and Frontier bundle after being promised satellite service had improved. Wrong! We had it removed 24 hours later. It took an entire weekend of being on hold and transferred to get assistance with billing. I was assured fees were waved but just received a 154$ bill from Frontier. I called the 1-800 number but was told there are no records of communication and the fee will not be waved. RUn don't walk from Frontier! read more

This is my second Frontier review... First one was for my house in Sarasota. Terrible experience. This one is for our condo. Unfortunately for me, I have no choice but to use Frontier for our condo (a rental property) because the association has one company service the whole property. We are locked in and obligated to use one company ~ all 174 of us. So, I discover my condo has no TV nor Internet. I call the HOA special 800 number for help. The technician tells me how to potentially fix it. No luck, he tells me that the equipment is bad, he'll have to send someone out to change it. This is Friday afternoon; the technician won't arrive until TUESDAY! I explain that I can't wait until Tuesday, I have a renter coming. Sorry! Nope. He can't dispatch anyone, I have to wait. Nothing he can do, that's just the breaks. I offered to go somewhere and pick up the equipment and change it myself. Nope. I'm not qualified. So, I lose the rental income from the renter who won't stay in a condo with no TV or Internet. They are also inconvenienced for having to change their reservation at the last minute. Thanks for yet ANOTHER bad experience. I pay for a service each month along with my 173 friends who live around me. We are stuck with Frontier and their terrible service, and their wires lying all around our property on top of the grass because they won't bury them appropriately. Worst. Company. Ever. read more

Their service is ABYSMAL!! If I could give 0 stars or less I would. If you have any other option, take it. Internet and cable went out over 1.5 days ago. I have a 90-year old person here who relies on internet access for his medical devices, including his pacemaker reset. They keep apologizing and PROMISING they'll get a tech here REAL SOON but they are real busy. But, I have an appointment 2 days hence. What shit service they have here in Sarasota. Guess the techs are too busy installing lots of SUCKERS wanting Super Bowl access. Maybe they should hire some more techs or keep someone around for EMERGENCIES. read more

Today I was able to finally recoup my extra deposit back that Frontier took out of my account 3 TIMES. 3 transactions $456/$456/466 on 12/12/19 I called immediately on the 13th just to be put on hold for an hour - I hung up as the technician was to install on the 16th. I explained the scenario to the tech that day and he called his supervisor, whom emailed the accounts department. On the 19th is when the accounting department called and left me a voicemail with a specific number and ext. to call back. I did so, I left 2 messages and NEVER received a call back. Today, I call the number again and that extension is no longer available. So, after holding on the main line I talked with a representative that had the bank transactions searched for. After 20 mins of being on hold, she comes back with two confirmation numbers of my refunded money. I asked what of my time and that Frontier made this mistake and could be considered fraudulent. She literally told me that is how Frontier is. I will receive nothing for my dissatisfaction and it will take another 3 - 5 business days to process my refund. A WEEK BEFORE CHRISTMAS THIS COMPANY STOLE AN EXTRA $913 FROM A SINGLE MOTHER TRYING TO DO RIGHT BY HER KIDS. ##SPECTRUM HERE I COME## read more

They suck . Period I have watched my bill jump and my quality decline. This is my third router that has broken and After being instructed to go to Walmart to get a back up because I will have to wait 5 days of suffrage without service and the agent said they couldn't help us just keep waiting. I have 2 young children and I have to wait. No stop selling crappy modems and routers for double the fee I should hold you accountable this sucks . People dont do it don't stress yourselves out I'm tired of excuses and instructions to call back it's paid for darn it make it work read more

I visited this location on Tuesday, March 3, 2020. Their posted hours for Tuesdays (both online and via physical sign at the location) are 8:30 am to 6:00 pm. Myself and another gentleman waited from 8:30 am to 8:50 am, at which point I left (he remained). The store was locked and gated and no employees were seen. read more

This review is not specific to this location but rather the whole company. 1) the service is expensive. So you would think that it would be top notch. This is not the case. My internet runs pretty slow, when service is out it takes forever to fix it and 2) the customer service is HORRIBLE. I have never been so disrespected. I was autobilled for a premium channel that was we got free at sign up. I called right after my payment went out and the lady I spoke to was condescending and flat out rude. After some back and forth, the service was canceled. I was told that I would receive a credit on my next bill bc the payment had already been made. This month, no credit was issued and I was told "I can't do anything about it" AFTER BEING ON HOLD FOR 45 MIN. I was not asking for anything special - just a credit for the payment I already made for a service that was canceled, hence unused. They obviously don't care about their customer satisfaction in the slightest. Looking to switch providers. UPDATE: I contacted the frontier social media team per their request below. And was told the SAME EXACT THING. What an epic waste of time. I received nothing more but an apology. So I'm canceling the service and switching to spectrum. I've had enough. read more

Complete garbage. I cannot even get them to sell me internet services because they claim my identity cannot be confirmed. Despite that I own the house, pay taxes and have every other utilities. I have tried 4 times but phone and 7 times in the internet to coordinate coverage and they continue to drop the ball and cannot even sign us up? Horrible. Look at other competitors because these guys are inept read more

I made a huge mistake signing up for cable with Frontier. Customer service is the worst. The equipment is awful, internet is not as fast as they promised. Problem is spectrum is no better. What to do what to do. read more