I woke up the very morning after Christmas Day (to start my work-day) to find my 2-year old desktop…read morecomputer slowly dying. No-matter what I did, it would not work properly. (I am not new to computers so I realized I was in big trouble.) So, in a virtual panic - no let me be honest - a full-fledged complete panic!. I typed-in (on my iPad) a quick Google search 'Computer Repair Near Me'. One of the first listings was this company, COMPUTER SAVVY on Lockwood Ridge Road.
Expecting them to be closed for the holiday, I was VERY impressed that the Owner answered his cell phone. Yes, they were closed for the day, but he wanted to make sure that panicky people like me could survive the day with at least some response from a computer expert. I truly appreciated that, and my heart-rate started to immediately go down.
He immediately started to help me, while on his holiday. He recommended that I try to back-up as much of my computer would allow (to an external hard-drive that you plug into your computer), then to bring my computer to his office the next morning, so that I could get in-line for review and possible repair. So, I raced to Best Buy and bought and external Hard-drive, to get as much backed-up as possible. Because my computer was in such bad shape, however, I didn't get very far.
Now I must admit, I am not a very trusting person. Especially since this big black box (my computer) contains my ENTIRE LIFE and WORK in it, was very scary to hand over to a group of complete strangers. But I had to muster-up some quick faith solely, based on my first call with the Owner. Also, their web-site looked like they are computer experts, so that also inspired confidence.
HOWEVER, little did I know then, that I didn't have to worry at all. The first person that greeted me the next morning was Mary, a friendly and professional computer tech who asked all of the right questions, carefully documented what I was bringing her, and discussed how much it would be to check my computer & hard-drive, and the price for doing all of that was very fair.
I waited to hear back (on pins and needles) and the news was bad. My hard-drive had been slowly dying for a LONG time, I was unaware. I always had some minor issues with this computer, for a long time, but I chalked it up to nothing in life being perfect, but now I know there was a really serious problem that was getting worse over time, and I now put the pieces together it makes sense. Small glitches that should have not been happening all this time.
So, then I go back to the shop to discuss with the Owner the best course of action. He was refreshingly honest and knowledgeable. He offered me two different ways to go to fix my problem, but I was again very impressed that he made every effort to come up with a solution to fix my computer that would satisfy BOTH maximizing the function of my computer, as well as minimizing the cost of the repair/solution. To be honest, I had recently hit a big rough spot economically, so he will never know just how much I appreciate his thinking about the economics factor, not just the technical side of it. THANK YOU endlessly for that.
In that same meeting, we agreed to go with one of the suggested repair options, and I then met another computer tech named Darryl. Darryl would be re-building and fixing my computer (all hard-drive issues). I quickly discovered that Darryl is AMAZING also, polite, professional and truly cared about my computer issues. Darryl worked with me on every detail, and within a reasonable period of time, my computer was up and running, and even better than before!
Meanwhile, Mary, bless her heart, worked hard in the back-ground trying every possible method of getting as many files off of my dying hard-drive that she could. Luckily I had Carbonite, but because my hard-drive was dying, not all of the files made it to Carbonite, so it was critical to still try to get them off of the broken hard-drive if possible. She has been great, working on that.
Oh, this is also very important: After the computer was repaired, we needed to re-install some complicated design-software that I use for all of my work. We had some weird unexpected issues with my software not wanting to work with the new hardware set-up, but Darryl quickly worked out some excellent solutions so that everything now works like a dream! My entire computer system even BETTER than before, on ALL levels!!!
Needless to day, I am INCREDIBLY HAPPY with the service and prices I received from COMPUTER SAVVY! They were really busy (which says a lot), and yet they took care of me promptly and expertly.
This un-trusting person actual has found a service business that I can completely trust! How rare is that?
Thank you to everyone at Computer Savvy for your outstanding service. Customer for life.
