We received excellent service here. The first person greeted us and welcomed us and made sure we…read morewere on the waitlist. The second person came shortly afterwards and answered all of our questions about the deals with getting a new phone. She also replaced the SIM card of my husband's phone and it's working better. Our phones are old and we are ready to get new ones and they had a good deal on them. Problem is I have too many pics on my phone and need to take care of that. I would feel very comfortable purchasing our new phones from this location bc of their excellent customer service.

If you want to wait all day and not be acknowledged this is the place for you. People and time…read moremanagement are terrible.

We had an Apple Mac ( old one) and about 5 old I-phones that we wanted to have cleaned and donate…read morefor recycling. I called ahead and the very nice Emmanuel said come on in. Easy and non stressful . I'm confident all my information was deleted and the equipment is being recycled. Just easy and pleasant. Now if someone could just drive me through that rush hour Sarasota traffic, we'd be best friends!

What a garbage experience…read more Their 'genius' bar is run by idiots and nobody knows what they are doing there. Their manager just stand around and do nothing except maybe tell their people to take more customers. Had to sit there with a friend as they checked us in hours early and we wanted to leave the store but they insisted we stay and we would be seen sooner rather than later. I wish I had gotten the names of those morons. Who is running that place?

Terrible service. Arrived to drop off equipment and waited nearly an hour before someone approached…read moreme. When I was finally greeted I was then asked to drop off equipment at local UPS store, about a mile or so away. This is why you're losing subscribers Spectrum. Do better!

I would rate this a zero if I could. I turned in my equipment because I found a less expensive and…read moremore reliable internet service. When I asked about a prorated bill I was given a number to call. It took over 20 minutes to get an answer. The rep was relentless in trying to get me to stay with Spectrum. He put me on hold a couple of times and each time the deals just kept getting better and better. I had already made up my mind and just wanted a simple answer which turned out to be no Ironically about an hour later I received a text message about a service outage affecting my area.

My phone suddenly stopped receiving calls so I went in for help. After waiting for over 30 minutes…read moreI ended up working with Karen who was really dismissive and didn't seem interested in figuring out what was wrong. I ended up going to another T-Mobile location in Sarasota I didn't have to wait and everyone there was extremely helpful and actually knew how to talk to customers. This is my second time going to this location and both times have been a disappointment!

I have never waited this long even any doctors office and all of my 6+ decades...... I've had…read moreshorter stay's at hospitals.... Then what it takes to wait in line here...... this is the most ignorant business ran backwards.... They should only take 8 appointments a day as they sit for an hour with each person........ I would definitely find another provider. I've been with this company since way way way back 30 years when I was with Sprint.

Beware, do not go to this store. They will lie about…read moreoffering a "free" charger and will instead secretly charge you and not provide a receipt in order to win a commission. Ensure that you ask them for a receipt and go over all of the charges. Cables are NOT free, chargers are NOT free, cases are NOT free, nothing is free.

Worst service ever. Don't even waste your time going to this location because they will be more…read moreinto playing on their phones or chatting with each other than to help you.

Luis was absolutely wonderful. I highly recommend this corporate store! Luis had such patience,…read moreknowledge and resolved my very complex conflict. I appreciate his great customer service, honesty and integrity. I don't hope to have to come back, but if I do, I know exactly what store I will be going too! Thank you, I appreciate you! !

Grate Service happy withe info given. Explained information quite well plenty of selection from…read morewhat we need high value four, the items that we need to purchase

Alfredo went above and beyond to help us get our phone transferred. Very friendly and knowledgeable.read more

Gerald was so rude and dismissive, I cannot believe he is a manager there. I have been a Verizon…read morecustomer for over 20 years and have never been treated so poorly. I upgraded my daughter's phone who is serving in the military overseas so she cannot get it herself and no one explained to me that the SIM would be locked and she could not use the phone for at least 90 days! I have been paying the bill for a year and a half just so that she can keep and use that number while she is overseas. She uses an overseas SIM card so that her local calls don't cost an arm and a leg. She has been unable to use the phone and Gerald was very rude about the whole thing. If Verizon can unlock the SIM at 90 days, they can unlock it at 30 days. He also would not guarantee me that it would even be unlocked after 90 days or if I paid off the phone in full. He just shrugged his shoulders and walked off. It is ridiculous that I have to pay for a phone and my daughter can't even use it. You should consider some additional customer service training for management.