I am SO frustrated with Verizon FIOS right now. First of all, the technicians you try to talk with…read morewhen calling support have very poor English. It was VERY difficult to understand any of their tech support. That is very frustrating. I had to call several times to finally talk to someone who somewhat understood what I was trying to say. Next, the tech who ended up coming to our house today was VERY nice BUT, he was flustered because he had to do a lot of work to make FIOS work again. I don't blame him for being flustered about that though, if the first tech who was here to hook everything up would have done it properly, he wouldn't have had to come out to fix everything - the problem was however, he forgot to hook our bedroom TV cables back up in the attic. I've paid for 2 On Demand movies, HD Movies weren't working so was out that money, now the TV in the bedroom isn't working at all - it's been a couple weeks now that I have had problems, paying a WHOPPING bill with service that's not working and tech service that quite frankly sucks. If I had another choice for cable optic service, I would take it in a heartbeat. I tried taking on Verizon chat to have the tech come back out to the house (he forgot to leave his business card) but they said I could be charged for the visit - because of their mistake!!

A very busy place. Service is slow and the teptestative are always in a selling mode rather than a…read moreproblem solving mode. Guess if you ha e Verizon this is the only choice you have

This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

The customer service in this store was great. I had lots of problems transferring from Verizon to…read moreXfinity due to a serious error by Verizon. Don Seaton at the retail sales center walked me through the problem, helped me find the solution which required a number of visits back to Verizon. And when the issues with Verizon were finally sorted, helped me get my mobile phone activated. Thank you Don. It was a pleasure dealing with you and Xfinity.

I'm posting a new review. My last post I criticized their customer service. As it is their customer…read moreservice over the phone is atrocious the installation technician was very professional and understanding that I was already frustrated. Installation went through painlessly and their fiber service is night and day compared to spectrum. If you are in an area that this fiber is available I strongly recommend getting it the speed is much faster than spectrum.

Frontier just raised my rates nearly 20% with no notice, no change in service, no explanation. The…read morebilling department isn't available after my work hours. How do I get this resolved?

The local folks were very professional and helpful, at least as well as they could be given the…read morecorporate support, or lack of it. I had a new Z-Fold phone where the left half of the screen went solid green. They arranged for a replacement after significant paperwork. It took a week for the new phone to arrive. And IT went belly up in two days! But I went to the internet first, instead of Verizon, where I was advised by some helpful poster to RESET everything and AVOID 'enhanced' settings. Did so and problems disappeared and have not returned. AI is highly overrated! Be VERY careful allowing the phone to 'think' for you. All the fancy 'adaptive' options are VERY unreliable. AND most of the staff in the stores are just not up to the challenge. BUT WORSE, Verizon 5G is just not there! And neither are ANY of the other vendors, except in densely populated areas! They SELL 5G service but it just isn't there! They SELL 5G 'home internet' but it isn't there! Their nearest 5G service is not close enough to reach with the phone or the 'home internet router'! Lots of 4 and 3G, even 2G! No 5G! In my area, ALL 5G is T-Mobile and concentrated around the local interstate highway! NO VERIZON 5G, even though they SELL it. Maybe in another year or two or three or 2030? 5G is HIGHLY overrated! It is great when you can get it. But don't hold your breath!

Beverly the store Manager is snarky and unhelpful. The workers at the Verizon Store are very…read morehelpful. She could use some customer service training or get another job. She was dismissive about a cell problem in Lakewood Ranch without even attempting to research it.

This is by far the worst network / WiFi / internet company I have ever dealt with...that's all I…read morecan say. Oh Ok one more thing = if you have time look up SLOW TO MOVE - Brighthouse's logo appears there

I called Spectrum to cancel my service. Lee from Texas was the representative. After speaking with…read moreLee, I didn't want to cancel, but unfortunately, the other company had just installed the equipment. I had intended to drive 30 minutes to return the equipment, but Lee told me that I could take it to the nearest UPS store. Which I did immediately. We all could take lessons from Lee. Kindness and good will go a long way. I may just sign-up with Spectrum in a few months, because of the service that I received from Lee in Texas. The date was January 6, 2026. Please pass this along to Lee's supervisor if anyone from Spectrum is reading this. Thank you.

I've been with out a phone for two weeks. I am in FL and need a new phone (mine went in the water)…read more They don't support phones from Amazon and they can't tell me what phone they support so I can buy one. I can't even buy one from them as they will only send a new phone to my MI address and I am in FL. My neighbor would go to my house and resend it to me but someone needs to be there to sign for it. SO no way to get a new phone I am forced to get a new plan and carrier. The closest store is three hr away....

They are reliable and john is understanding, good people. I was having money issues for few months…read morein a row. He worked with me and gave me extensions to make payments without cutting service one time. I highly recommend them.

Well I don't generally leave reviews but Myakka Communications has provided such an excellent and…read moreconsistent service that it would be a waste not to support their business. They do charge a higher fee than the corporate companies as they are smaller locally owned and operated. However their customer care, service, and internet connection are near untouchable by any other company I have had to use as a provider. Because of this they are easily worth every penny they charge and then some. Whenever there is an issue regardless of whose side it's on they act fast, professional, and friendly. Because they are locally owned they make it their priority to help their customers in a way that actually makes you want to do business with them. The best part is they provide Fiber Optic connection to an area that for the longest time had to rely on satellite for connection. I know they are consistently working on expanding their Fiber Optic Service throughout their area. for all those who don't have it yet. I highly recommend switching to their service. When I first moved into my home it took me a while to find their business. but when I did finally find and reach out to them I had Fiber Optic hooked up within 2 weeks and could not be happier. This is why I love to support our local companies and if you are able to use their service I highly recommend doing so!

I spent hours with T Mobile support because my phone would allow me to send or receive calls or…read moretext from some numbers. They had me do things over and over again and finally turned my phone into a brick. I could not use it at all. I took it to the T Mobile in Ellenton and told them what happened. A young man took my phone and within minutes he handed it back and it was fixed. I would recommend them to anyone.

Long time Tmobile customer. I have a joint account with my elderly mother. When she had an issue…read morewith her phone she went to this location as it is the closest to her home. The men who worked there on 3/26 were very abrupt, rude and dismissive. Refused to even give her a name. I would not recommend this location.

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

Pat and Tyler were great. Set me up with a phone upgrade and screen protector without any issues.read more

Pick another Verizon. Went in and there were 3 male employees. One was sitting and did not…read moreacknowledge anyone and the other two were helping one customer. In the span of 1/2 hour two employees got up and went to back room after basically saying they could not help because they were not "sales associates" ironic since the questions were about billing and upgrading phones. Three other sets of customers were waiting. No one was receiving help.