Constant issues with internet outages and so called services upgrades that screw everything up!…read moreSpectrum outages causes me loss of work and money!!! Messing with one's livelihood!!! Spectrum hold ZERO accountable to correct and pretty much response is "oh well you gotta wait"!

Just want to give a shout out to Peggy from the local Bradenton store for assisting us the other…read moreday. She was a tremendous help and very knowledgable about processes and how to make the transfer as smooth as possible. Thank you.

I am SO frustrated with Verizon FIOS right now. First of all, the technicians you try to talk with…read morewhen calling support have very poor English. It was VERY difficult to understand any of their tech support. That is very frustrating. I had to call several times to finally talk to someone who somewhat understood what I was trying to say. Next, the tech who ended up coming to our house today was VERY nice BUT, he was flustered because he had to do a lot of work to make FIOS work again. I don't blame him for being flustered about that though, if the first tech who was here to hook everything up would have done it properly, he wouldn't have had to come out to fix everything - the problem was however, he forgot to hook our bedroom TV cables back up in the attic. I've paid for 2 On Demand movies, HD Movies weren't working so was out that money, now the TV in the bedroom isn't working at all - it's been a couple weeks now that I have had problems, paying a WHOPPING bill with service that's not working and tech service that quite frankly sucks. If I had another choice for cable optic service, I would take it in a heartbeat. I tried taking on Verizon chat to have the tech come back out to the house (he forgot to leave his business card) but they said I could be charged for the visit - because of their mistake!!

A very busy place. Service is slow and the teptestative are always in a selling mode rather than a…read moreproblem solving mode. Guess if you ha e Verizon this is the only choice you have

I'm posting a new review. My last post I criticized their customer service. As it is their customer…read moreservice over the phone is atrocious the installation technician was very professional and understanding that I was already frustrated. Installation went through painlessly and their fiber service is night and day compared to spectrum. If you are in an area that this fiber is available I strongly recommend getting it the speed is much faster than spectrum.

Frontier just raised my rates nearly 20% with no notice, no change in service, no explanation. The…read morebilling department isn't available after my work hours. How do I get this resolved?

This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

The customer service in this store was great. I had lots of problems transferring from Verizon to…read moreXfinity due to a serious error by Verizon. Don Seaton at the retail sales center walked me through the problem, helped me find the solution which required a number of visits back to Verizon. And when the issues with Verizon were finally sorted, helped me get my mobile phone activated. Thank you Don. It was a pleasure dealing with you and Xfinity.

Great products, service and support. Always someone there when we have technical issues or need to…read moreknow about new products and services. PBX-change offer features that the big carriers lack like a soft phone option, CRM integration and call recording. If you work in professional services these are must haves. The best feature is actually getting my calls which the big carriers were dropping.

While the Internet service is fantastic, the backup services are the key here. To know that data is…read moresafe and secure in an age of such chaos is comforting. Not having to worry, not having to stare at the ceiling at night wondering, that's what you get here. Peace of mind... I'll take it. Thank you!

So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

Be prepared to be available all day and then stood up without notice. This happened to me more than…read moretwice without warning or call back from the company. Then you will have to call them back and wait 30 minutes then explain to the rep only to be transferred to support with a grand total of 2 hrs on the phone. As if it wasn't frustrating enough to be stood up!! 1 star only because the fios service.

04/07/2023 Frontier has no way of resetting their WiFi! As…read morea constant traveler and having Cameras, security system and air conditioning/Heating/and Humidifier working on WiFi it is not comforting to have it all go away after a lightning storm. Particularly if you are 3,000 miles away for a month. When I get home all I have had to do was turn it on. (Another company used to do this from their service desk). Plus, I paid 1/3 more than I am paying now for a better service. In trying to cancel my subscription, I have to take the equipment back to their store. (They have no store in Tampa)! I am satisfied if I was to stay home and be at the mercy of my WiFi.

I would give them a zero if it was an option...I signed on with Frontier internet on Jan 5. After…read more2 weeks of awful service and horrific customer service i called to cancel...I called about 5 times and they just wouldn't cancel it out. On Jan 26th I took my equipment back to UPS(who told me to hold the paperwork for a year since they are notorious for charging people hundreds of dollars claiming they never received the equipment back). I then continue calling to close my account and they said it was done and it never was. I got a bill in March thinking my account has been closed. I called and they said the 88.00 was for the month of March and i told them I closed the account in Jan. I have a bill that they have charged me for Jan, Feb and March...$88.31 a month. The first time I called in Jan to cancel the person I spoke to said that i was under the 30 day guarantee and there would be no charge since i canceled after 2 weeks. Well i just got a letter from a debt collection agency...well they will not get a cent from me. This company has no scruples and i believe they are stealing from people intentionally. This is hilarious that Mary responded with same message she uses for everyone.. do you see you reviews? after dealing with Frontier for a month I can see your as ignorant as the people in customer service and it's also hilarious that you think i would ever try to call there again to try to fix anything! good riddance and you won't see a cent from me, don't give a rats ass about your debt collection!!! This person Mary that responded from Frontier is nothing but a liar...I just checked my account and nothing has been resolved!!!

They are reliable and john is understanding, good people. I was having money issues for few months…read morein a row. He worked with me and gave me extensions to make payments without cutting service one time. I highly recommend them.

Well I don't generally leave reviews but Myakka Communications has provided such an excellent and…read moreconsistent service that it would be a waste not to support their business. They do charge a higher fee than the corporate companies as they are smaller locally owned and operated. However their customer care, service, and internet connection are near untouchable by any other company I have had to use as a provider. Because of this they are easily worth every penny they charge and then some. Whenever there is an issue regardless of whose side it's on they act fast, professional, and friendly. Because they are locally owned they make it their priority to help their customers in a way that actually makes you want to do business with them. The best part is they provide Fiber Optic connection to an area that for the longest time had to rely on satellite for connection. I know they are consistently working on expanding their Fiber Optic Service throughout their area. for all those who don't have it yet. I highly recommend switching to their service. When I first moved into my home it took me a while to find their business. but when I did finally find and reach out to them I had Fiber Optic hooked up within 2 weeks and could not be happier. This is why I love to support our local companies and if you are able to use their service I highly recommend doing so!