I'm posting a new review. My last post I criticized their customer service. As it is their customer…read moreservice over the phone is atrocious the installation technician was very professional and understanding that I was already frustrated. Installation went through painlessly and their fiber service is night and day compared to spectrum. If you are in an area that this fiber is available I strongly recommend getting it the speed is much faster than spectrum.

I've had frontier for several years now and have had constant Internet connection issues since day…read moreone. Most recently, my Internet went out five days ago and I patiently waited for them to come out and fix it today. Not only did they not show up, but they didn't even reach out to me to let me know they weren't going to make it. To make matters worse I work remotely from home and have not been able to perform my job duties for over five days now. My best advice is to stick with spectrum.

Zack lives up to his reputation for being fast, courteous, and reasonably priced. He diagnosed and…read morefixed my very frustrating TV issues and was more than happy to be of help. I highly recommend him and will call him again. He is an engineer and says he also repairs appliances and has other handyman skills.

Zack worked on my washer and did an Excellent job. I don't…read moreusually give reviews but he did such a good job I felt like I owed him to do it. He washed out my motor to save me the money of buying one and it worked. He checked out my whole washer and tightened some belts. Just a great job!!!!

I would like to express my sincere gratitude to Jessica in Customer Service in Tampa, FL. She…read moreassisted me with disconnecting service following a death in my family, and her support was truly exceptional. Jessica went above and beyond in every way possible. Her compassion, kindness, and attention to detail are qualities that seem all too rare today. During a very difficult time, she treated me with genuine care and respect, making me feel valued and supported every step of the way. I cannot thank her enough for showing up with such empathy and professionalism. Her actions made a lasting impression, and I am deeply grateful for the care she provided when I needed it most.

What can improve? Everything! We have been without internet for 3 days and the so called hot line…read morecannot even provide an update to when service will be restored!

This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

I was there on 5/28/2025 at around 18:20. I came for a modem/router swap, xb7 to xb8. A couple of…read moredays ago I already switched internet plans with a phone representative. A store employee made up a lie that someone changed something into my account, and basically made me sign for the same plan right there at the store. I agreed because I wanted my modem/router. The transaction took place at 18:26. I find these practices despicable. I dealt with customer service over the phone, and that particular representative deserved his commission. The guy at the store didn't deserve to steal his commission. Well guess what, I still went ahead and did it again on my own at home a day later, so the store boy is not getting his commission either. These young hustlers think they're smart or something. That was the most insulting part, to deal with his low IQ lies in real time.

Terrible service. Arrived to drop off equipment and waited nearly an hour before someone approached…read moreme. When I was finally greeted I was then asked to drop off equipment at local UPS store, about a mile or so away. This is why you're losing subscribers Spectrum. Do better!

I would rate this a zero if I could. I turned in my equipment because I found a less expensive and…read moremore reliable internet service. When I asked about a prorated bill I was given a number to call. It took over 20 minutes to get an answer. The rep was relentless in trying to get me to stay with Spectrum. He put me on hold a couple of times and each time the deals just kept getting better and better. I had already made up my mind and just wanted a simple answer which turned out to be no Ironically about an hour later I received a text message about a service outage affecting my area.

I would like to thank Michael Morales ( Quality Tv Sales & Service) and team ( his family) for…read moreincredible service and professionalism! To start, Best Buy canceled our installation of our new home at 6:30pm by text the night before install. Only options were to reschedule or cancel. Evidently they only have one crew and totally left us hanging as we had been planning on this for over 3 weeks. We had to drive 30 minutes to Best Buy in Port Charlotte because they no longer have phones in store, ( this is a complete joke if you have tried to deal with Best Buy lately, GOOD LUCK) to see what had happened and try to reschedule or cancel. We ended up walking out of Best Buy at 9:00pm with nothing resolved and possibly a week or two wait on installation. The next morning my wife found Quality Tv on Google and we decided to stop in. Mike gave us a quick class on TVs and we loved the family atmosphere of his business. Mike was able squeeze us in to do the install and his sons Michael/ Matthew and Brian teamed up to knock out the job. I was in awe of how they teamed up and worked together and how great of a job they did. We have had Best Buy for at least 12-13 installs over the last 15 years and Quality TV hands down was the best service we have ever had! My wife and I couldn't be more happy with choosing Quality Tv& Sales. Highly highly recommend calling them. You'll be glad you did. And if you ever need a service call - they handle that too!

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

After being a customer for three years, I sold my home and have to move to Ohio because of family…read more I called frontier today to disconnect my services and I was told that they cannot prorate the month and that there is a equipment restocking fee that has to be paid in addition to not getting any money back for the portion of the month that I am not using it, which I find very amusing because when I moved in, they prorated the rest of the month and they were happy to give me the equipment. So beware that you'll need to cancel your subscription on the last day of your paid month and be prepared to pay a an equipment restocking fee. Garbage.

Employees must be trained how to lie legally. They broke their promise about my rate not going up.read more

They are almost impossible to deal with. Our billing is inconsistent and not correct for services…read morebeing provided. They do not keep their word and seems the left hand and right do not communicate. Our experience since signing up a couple months ago has been unsatisfactory when dealing with their personnel. TV and internet do work well. It is the Admin piece that is unsatisfactory.

Cancel Frontier returned all equipment six months later, they sent me a bill for almost $500, said…read moreI never received the equipment, would not work with me at all, very rude, customer service is terrible. Very, very, very dishonest company. All they want is the money because they must be hurting for cash. You've been warned. Do not get frontier Internet.

I lost my IT guy tragically and I was lost. He'd been with me for so many years and now he was…read moregone. What to do. So I searched out YELP and found COMPUTER SOLUTIONS OF FLORIDA. Marcus showed up to a LAUNDRY LIST of things I needed to be done; connected, repaired, set up, etc. Even with me talking his head off he was done in lickety-split (or maybe he was done fast BECAUSE I wouldn't shut up and go away :-D ) He is a very polite, VERY intelligent, IT professional. AND he has a long list of Credentials to back him up. I was very impressed by the speed at which he accomplished every goal. Zing Zang Zoom !!! They are my new IT company for SURE. I'm thinking up a new list of things I'd like to do, to make our computers, network, etc more efficient and condensed in our small office space. Call Marcus and his gang, you wont regret it !!!

From the owner: About Computer Solutions of Florida, LLC We're a local…read moreinformation technology and telecommunications company specializing in computer repair, website design, business services, security camera services, home automations, telecommunications and television services for dynamic businesses, non-profits, residential consumers and government organizations. With over 10 years of professional experience in the areas of information technology and telecommunications, our solutions help organizations to facilitate growth, compete more effectively, reduce cost, and work more efficiently. Computer Solutions of Florida, LLC will continue to expand its presence to better serve its client base. We work closely with some of the Top Telecommunication Companies: Spectrum, BrightHouse, Frontier, Verizon, Comcast, and Xfinity. 941-900-4533

Alfredo went above and beyond to help us get our phone transferred. Very friendly and knowledgeable.read more

Gerald was so rude and dismissive, I cannot believe he is a manager there. I have been a Verizon…read morecustomer for over 20 years and have never been treated so poorly. I upgraded my daughter's phone who is serving in the military overseas so she cannot get it herself and no one explained to me that the SIM would be locked and she could not use the phone for at least 90 days! I have been paying the bill for a year and a half just so that she can keep and use that number while she is overseas. She uses an overseas SIM card so that her local calls don't cost an arm and a leg. She has been unable to use the phone and Gerald was very rude about the whole thing. If Verizon can unlock the SIM at 90 days, they can unlock it at 30 days. He also would not guarantee me that it would even be unlocked after 90 days or if I paid off the phone in full. He just shrugged his shoulders and walked off. It is ridiculous that I have to pay for a phone and my daughter can't even use it. You should consider some additional customer service training for management.