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AT&T Store

3.3 (14 reviews)
Closed 10:00 am - 7:00 pm

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i-Fix A-Phone

i-Fix A-Phone

3.2(30 reviews)
6.3 mi

Very frustrating experience. Still dealing with random glitches way more often than expected where…read moreyou have no control over the screen that I paid to repair, like can't even hang up a call or barely get your phone to restart because the screen won't detect any use or tapping happening so it's basically useless until you can kill the battery or hopefully get it to snap out of whatever faultiness it is going through. Even getting the repair done was misleading and annoying. The repair shop employee or owner was not true to his word on when it would be done, blaming the parts that were received and taking no responsibility in ordering the wrong parts. Very bad communication! I called him multiple times from my dad's phone and e-mailed, as he was supposed to keep me updated via either source and never did and only called back very late in the day like right before closing. Had me come to pick up the phone only to tell me once I arrived that he had just opened the parts received and realized he couldn't do anything. He said I would have to come back, but to try to be a big sport and make up for the inconvenience he said he would throw in a plastic screen cover. Once he was actually able to get my screen repaired, & came back begrudgingly to pick it up, he said the wrong phone screen cover arrived, again taking zero responsibility and not seeing how ridiculous he sounded. He told me I could return once again to get that once he re-ordered - had nothing in Stock. I declined, as I would never want to return to this establishment ever again! Still receiving random and kinda frequent issues with my screen functioning normally makes it all the more maddening that I put up with this process in the first place. Should've bought a new phone! Save your money for that & skip the nonsense in doing business with "I-Fix-A-Phone" because they barely do!

We took 2 brand new iPads 10.9 that needed screen savers & cases! And 2 older models that needed…read moresome major repairs! All together it cost under $200 dollars! I would recommend this businesss anyone in the local area even if you have to drive 5-10 miles he will make it worth your time & money!

AT&T Store - Bugs

AT&T Store

2.2(5 reviews)
5.1 mi

Terrible experience today. After Victor told me on the phone thewy would help me switch over my…read morenew phone , The store staff refused to help me. Different staff at the same store last week would not help me get my wifes phone working. I would reccomend not doing any businees with this store. 2 terrible experiences! Cant reccommend them for anything! as bad of an experience I have ever had from a supposed" service "store. Please avoid this store and also avoid AT&T.

The Bad: Few days ago I stopped by needing assistance with…read moremy android phone display. After explaining my issue to the manager, he looked up my account. He asked me about my internet service? I was happy with the service and just wanted my phone issue resolved. He told me that their was now a $25 charge for tech support and paid upfront. I was surprised and said I was not aware of this policy and would like to further verify. I asked him for the store location expecting a card with the information, but he referred me to look for the address on the front door. I walked away and he said you can complain to whoever you like. I felt misinformed by this "rude" store manager! The Good: I called 611 from my car in the parking lot of the store and worked with a service tech who promptly and professionally resolved the issue. I was grateful to have my phone fixed and thanked him tremendously for a job well done. I then told the tech about my encounter with the store manager and asked if he could look up the information about the service fee. After several moments he came back and said it was false. I was disappointed and asked that they look into this matter closely so customers are not misinformed. I have been a customer at AT&T for over 20 years and never had problems with customer service. I would like to continue going there and know that someone will always be there to offer excellent customer support. Thank you in advance for your time and consideration

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AT&T Store - ATT Store

ATT Store

AT&T Store - The Manager

The Manager

AT&T Store

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Apple - University Town Center - Apple Store

Apple - University Town Center

2.3(150 reviews)
4.1 mi
$$$

We had an Apple Mac ( old one) and about 5 old I-phones that we wanted to have cleaned and donate…read morefor recycling. I called ahead and the very nice Emmanuel said come on in. Easy and non stressful . I'm confident all my information was deleted and the equipment is being recycled. Just easy and pleasant. Now if someone could just drive me through that rush hour Sarasota traffic, we'd be best friends!

I am submitting this complaint to report what I believe to be a deceptive and unfair warranty…read morepractice by Apple Inc. in connection with the diagnosis and handling of a defective iPhone that remained under the manufacturer's express warranty. I owned an iPhone 15 that was still within Apple's limited warranty period. The device exhibited severe and abnormal battery drain, rendering it unusable after only several hours of normal use. I contacted my wireless carrier, T-Mobile, and was advised that because the device was under Apple's warranty, I should seek service directly from Apple. I subsequently visited an Apple Store for warranty evaluation. Apple personnel informed me that there was "no issue" with the battery hardware despite the abnormal battery performance. I contested this conclusion based on the device's real-world behavior. Apple representatives asserted that the issue was caused by "software" rather than a hardware defect and recommended that I perform a complete device wipe and reinstall all applications from scratch before Apple would further address the issue. This proposed remediation imposed a substantial and unreasonable burden, requiring several hours of uncompensated time and disruption. I declined and noted that if Apple's diagnosis were accurate, then a newly purchased iPhone running the same operating system and applications would necessarily exhibit the same battery drain. Apple personnel did not provide a substantive response to this point. Because Apple refused to repair or replace the device under warranty, I purchased a new iPhone at my own expense. I installed the same operating system version, restored the same applications, and resumed the same usage patterns. Under these identical conditions, the battery drain issue did not occur. The replacement device functioned normally. This outcome directly contradicts Apple's stated diagnosis and strongly indicates that the original device suffered from a hardware defect that should have been covered under warranty. Apple's refusal to honor its warranty caused me financial harm and forced the replacement of a device that should have been repaired or replaced at no cost. I am concerned that Apple's conduct reflects a broader practice of attributing hardware defects to nonspecific "software" causes in order to discourage or avoid valid warranty claims, particularly where the proposed remediation imposes an unreasonable time burden on consumers. If systemic, such practices may constitute unfair or deceptive acts or practices under Florida's Deceptive and Unfair Trade Practices Act (FDUTPA) and undermine the purpose of express consumer warranties.

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Apple - University Town Center - Stay classy Apple.

Stay classy Apple.

Apple - University Town Center - Launch of the iPhone X

Launch of the iPhone X

Apple - University Town Center

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AT&T Store - mobilephones - Updated May 2026

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