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    Specialized Armament Warehouse

    5.0 (1 review)

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    17 years ago

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    REI - New Shoes!

    REI

    3.7(130 reviews)
    9.0 km
    $$$

    I just wanted to say that Ahmed at the Chandler, AZ REI provided great assistance today! I needed…read moreto purchase new shoes to accommodate a foot injury and he was patient, enthusiastic and gave great advice. I felt like I mattered as a customer and a person! His knowledge was extensive and he listened carefully to my concerns and needs and offered options that suited me. Thank you Ahmed. DRL

    Ive been an REI member for as long as I can remember and I feel like in the last couple of years, I…read morehaven't been as satisfied with their products and services offered in store. Here are the reasons why they only get 3 stars: There's a woman that's worked here for the past 2+ years who initially offered to sign me up for an REI credit card, which would give me 1.5% to REI on my purchases and other perks like $100 REI credit or something, so I agreed. I've come in here fairly often to pick up supplies and she never seems to remember me, not that that matters, but I've had to return items like walking poles that were defective, and most recently, had to exhange out a possibly defective butane portable canister and each time, she's had to have a manager come suss out the situation. Probably it's store policy but I feel like in the last couple of years, their return policy isn't like before. They used to have a no questions asked policy, but these days, it feels like they scrutinize a lot more, probably a lot more people coming in. What was really annoying about the butane container exchange, which the manager did agree to, was the same woman who signed me up for the credit card, said I owed 67 cents or something. I thought I had no rewards since she said I owed money, so I then asked her about my REI credit card awards and I had over $240+ or something. Of course, I would use that! What's even more annoying is that she asked me a second time, are you Vivian? The first time was when she looked into my REI account to exchange out the butane canister and she asked if I was Vivian. No, I didn't have an imposter replace me between when her supervisor came to talk to me about the item and when she exchanged it out. Ugh, that was annoying. A few times I've had store workers help suggest items to me but feels like they don't really truly understand what I need. Awhile ago, I bought a pair of hiking boots and they just aren't really good, even though they are the top of the line French Lowa hiking boots. One thing you should know is that I definitely don't skimp on gear as I need and like high quality items for the outdoor things I do. I also bought a pair of Altra trail running shoes, and they also aren't the best shoes, so they've become my get dirty caving shoes. I was better off with an older pair of Pumas for my running needs. I recall coming in here to purchase a pair of base layer pants this past winter as I was headed to Europe and would partake in some skiing and recall the woman that helped me wasn't that nice as I asked her to take the pair I needed off the mannequin, it was the last pair of small they had. I can't count how many times I have been here as I do a lot of outdoors activities and have a lot of gear, but just feels like lately, this place just isn't really living up to the standards I used to enjoy about this store. It might be time to break up soon honestly...I guess all relationships must end, even the good ones that have gone sour.

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    REI
    REI - $99 + tax, 36 months old, 3 uses, ripped in two places, stitching came apart - and REI won't exchange it. Bye Bye REI.

    $99 + tax, 36 months old, 3 uses, ripped in two places, stitching came apart - and REI won't exchange it. Bye Bye REI.

    REI - Going to Finland? They have a jacket for you - lololol

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    Going to Finland? They have a jacket for you - lololol

    5.11 Tactical

    5.11 Tactical

    3.5(19 reviews)
    9.2 km

    Today, I visited the Gilbert 511 location, first timer. My son had to get a specific type of pant…read morefor his upcoming job opportunity. The sizing was super accurate. Quick "in & out" of the dressing room. The style of pant was a slim comfortable fit. The narrow pocket on the left will work well for carrying things. Items that clip or say a flashlight can carry well clipped on the edge of the front or rear pockets. The clothes here are noted to be extremely durable and from what we've come to understand; is that they lasts for YEARS, so ultimately it's worth the high end price point. The store carries much more than just clothes here. Features footwear, accessories and tons of tactical equipment. The employee (Eli?) that assisted us was very helpful and informative about the products we purchased. He has been working for them for 4 years and his knowledge of the brands and customer service was excellent. My son seems extremely happy with his purchase and is excited at what's to come. We will be back. Note- you can order on line or pick up merchandise in store @ 511tactical.com. The staff were busy with a few orders that were being shipped out. Also, you can receive an additional discount if you are *Active-Duty Military, Veterans, First Responders, Medical Personnel, & Teachers* by showing your valid ID of course!

    I like their backpacks and bags. I had only shopped their online site and discovered this location…read more At the time there was a 25% off sale and I was interested in a sling pack. Oddly enough when I stepped into the store I didn't feel welcome. There were 3 ladies and a guy standing behind the register who appeared to glare at me an looked away. As I was browsing thru the store I could here them discussing personal issues that probably shouldn't be public. While looking about one of the ladies cut me off to get a product the turned around and cut me off again. No excuse me or anything. While looking at the pants a different one did the same thing. In all that time I was in the store no one asked I needed assistance or even greeted me. They went back to discussing their personal issues. Apparently customer service is not a priority here. I decided that I would not purchase anything here and began to make my way out. I will not come back to this location again.

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    5.11 Tactical
    5.11 Tactical
    5.11 Tactical

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    Specialized Armament Warehouse - sportgoods - Updated May 2026

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