Long distance move-out of state, worst experience of our lives. Would give zero stars if I could.
UPDATE: we attempted to reason with owner about getting some money back for the services not performed even though we paid for them and were part of contract. He (David K.) took no responsibility for anything, refused to refund any money, and just pushed us to submit a claim form to seek resolution. After this, we double-confirmed with him his insurance only covered damage and not non-performance of services so he caught in yet another deception for pushing us to file a claim doomed to fail before it is even reviewed. DO NOT BE SCAMMED!!! HIGHLY SUGGEST TAKING YOUR BUSINESS ELSEWHERE...THEY WILL JUST GIVE A LOW-BALL QUOTE AND CHARGE DOUBLE ANYWAY SO IT IS WORTH PAYING FOR SOMEONE RESPECTABLE AND HONEST. ALSO SUGGEST CHECK COMPLAINTS WITH CA ATTORNEY GENERAL'S OFFICE...GOOD LUCK WITH YOUR MOVE!
FULL STORY:
This was an absolutely painful and awful experience that is a complete bait-n-switch once they have your stuff. Everything was great on the pickup end with four guys to help move everything and excellent documentation, etc. On the receiving end though is a completely different story. Though we gave plentiful information on the destination and options for getting into the house, an 18-wheeler shows up with just two guys (inc. driver) and absolutely unequipped to handle the amount of stuff and certainly not the piano they charged extra for special handling of. As a matter of fact, they truck driver was unaware if the piano was even on his truck until enough stuff was removed to discover it.
All items are stacked to the ceiling of the truck and most boxes are clearly crushed well-beyond anything they were designed to handle. Even though the contract had provisions for things like a smaller vehicle to transfer if the 18-wheeler could not gain access, the truck driver was completely unaware and certainly unprepared to handle this. We ended up having to negotiate with the local police to let us block a major road for many hours to complete the job because there was no other option.
Even the quoting process is designed to be a bait-n-switch. They supposedly quote you an estimated weight based on actual inspection of your stuff, but then they charge you a weight minimum far beyond the initial quote so it kind of begs the question of whether or not these folks understand what a quote even is. Why quote anything if you will not charge less than the minimum for 6,500 lbs. Regardless, the "actual weight" (never supported by any documentation and not produced when requested) ends up being MUCH higher than anything estimated or even the minimum so I am not sure even sure which part they are scamming you on from the initial quote to the "actual" weight that comes in double the initial estimate.
Worst of all, even though we paid for all these services that were not delivered upon, we ended up having to help with the move of larger items as well as reassemble many things that were broken down by the movers on the ship side and were told they would reassemble, but we had to end up doing because they refused to assemble anything but the largest items (beds, dressers, etc.).
Lastly, major damage was caused to items as well as the floors of the new house we are renting since they did not have enough manpower to properly transfer the stuff.
So if you go with this company, then prepare to pay at least double what was quoted and do not expect to get your stuff delivered in decent condition by enough people to handle the move on the other end. read more