I've lived around the corner from Spa Space for a few years and have been there many many times. Unfortunately the quality of their aesthetician services as well as their customer service have gone downhill so much, even the convenience of having it so close is not enough to get me to go back. While some of their aestheticians are good, some are not. Maxine in particular was so busy talking during a brow wax that she took way too much of my brow off and actually gasped when she did it. Brilliant. I only went back every now and then (to anyone other than her) out of convenience. My experiences from that point on were ok until today. Had an appointment that I waited 20 minutes for before asking the woman at reception about the delay. She seemed surprised that no one had come to get me but then proceeded to do nothing about it and continued checking out customers. When I decided to leave after another 5 minutes of waiting, she tried to offer me reward points to use for my next appointment which I found kind of funny. No thanks! read more

always great at spa space! i do still frequent but not as often due to geography. was in about a month ago now for a pedi/mani and the pedicure I was given was so good that my feet and the polish (looks like liquid sterling silver) still looks perfect! The facility is nicely kept up, nice variety of small items/gifts/jewelry/robes, and they are always so nice and accommodating. Continues to be a personal favorite. read more

I absolutely love SpaSpace! I moved to Chicago 3 years ago and believe it is definitely the best place in the city for a No-chip manicure!! Bianca is my nail tech and she is AMAZING!! I love that she is so meticulous; my nails literally look magazine ready every time she does them!! Furthermore, she is extremely kind and helpful. She always helps to pick colors that go best with my skin tone. She really cares about her customers and constantly goes above and beyond for them! My last no-chip manicure lasted 3 weeks! The only reason I have to get my nails done any sooner is because my nails grow, leaving a small space on the nail bed colorless. I have been to several places in the city for no-chip manicures and none of them have matched my experience at SpaSpace. ! If you are looking for a relaxing, pleasant, and sanitary salon experience, book your manicure with Bianca today! read more

I have been coming here for years for my no-chip manicure. They are a wonderful establishment - from the reception area, to the waiting section, snacks/tea, they have it all. Yes, they are not the cheapest by the quality is worth it. I can go 3 solid weeks without needing another manicure. They have the best solution of colors for all year-long. I recommend BIANCA - she is a wonderful person and technician. She is great at her job, really cares to do it correctly but get is done in an efficient time so i can make it back to work. GREAT PLACE read more

Had the best pedi with Lola. Weeks after, it is still shiny and my feet are smooth! Definitely will do it again. Never would have thought to get a no chip pedi, totally worth the extra few dollars. read more

I must admit I was very afraid to get my first Brazilian Wax. When I entered the establishment I was so nervous that I stood by the door trying to decide if I was gonna make a run for it ! But I am glad I stayed, this establishment is AWESOME and Max was AWESOME she made me feel relaxed and comfortable and it was over before I knew it. Yaaaay SPA SPACE great atmospher and I would highly recommend this establishment..I will return read more

Maxine is the BEST waxer in the city. Very little pain, very quick and clean as a whistle. She is also so sweet and kind and funny and it's crazy how you share this intimacy with someone who you see every few weeks or even months! Have had multiple massages here, pedicure that lasted a very long time (in the quiet two person pedicure room) and a facial or two. Great product selection, great waiting room before/between services and great location near work/train stations. Highly recommend this place. Have been here multiple times with groups and it's great. Only suggestion is that the prenatal massage therapists get in the now and get the pillows so preggers like me can lay on their belly flat... it's incredible if you haven't ever felt the feeling of not being on your stomach for 10 months. Seriously. Try Spa Space! Oh they also have frequent user cards for each service so if you do 10 of them, you get one free! Legit!! read more

I've only been here for a Brazilian and Anthepe is the absolute best person ever! She's so sweet and welcoming, my first Brazilian was with her and she made me feel very relaxed. The rest of the staff is cool I just don't interact with them much and now I moved to a different state and I will miss this place! read more

My husband and I went for the duality package. The description on the website was great and if we went in February we were supposed to get a free strawberries dessert. Emphasize supposed to. Anyway, Anthony R is right on the mark when he mentions the two Trixies on the way in! We persevered despite the attitude and got ready for our massages. They were ok. Nothing special. You could hear doors slamming...but then we wanted to check out the saunas in our individual lounges (men's and women's). The sauna didn't work. Three people came to "help" me all the while acting like I was a royal pain. In the end, I asked for a discount and got $25 back. No strawberries either. There are too many great spas to really ever go back there for mediocre! read more

I absolutely love this spa!! I have only gotten bikini waxes and manicures here. The wax services are great, but the last time I had a mani there, the polish job was off point. I could have done a better job myself. But the atmosphere is great, and they are very friendly read more

Great place with great service. Sent my bro, who has been playing baseball for the past 10 yrs, here for a man manicure and his hands were amazing after. I would recommend this to any man wanting to talk care of themselves. Its worth it. read more

I have to admit I was disappointed after my first visit to Spa Space earlier this week. Maybe it was all the hype, not to mention I know many people who rave about the place. But I thought it was just ok. I had a 90 minute swedish massage plus indian head scalp massage, and the massage was ok -- not bad, not great...just blah. But I was mostly disappointed with how noisy it was. From my treatment room, even with the "spa music" in the background, I could hear lots of talking and laughter outside my room for a good part of it. They obviously don't require quiet zones as I've seen in other spas, and I found it distracting. Also, I thought the changing area and lounge in the ladies locker room was cramped and underwhelming. While the staff was nice, I didn't feel like they went out of their way to explain the spa area to me (what's the deal with the showers again?) or make me feel relaxed. When I checked out, I told the staff that my massage was ok, but the noise made it a negative experience. The lady who checked me out just shrugged and said she'd "make a note of it." This was my first, and probably only, visit to Spa Space. I much prefer Urban Oasis or Nordstrom Spa, or, dare I say it, I think I had a better massage experience at Mario Tricoci's. While Spa Space wasn't a horrible experience, I left feeling disappointed that i just dropped $170 (massage plus tip) for something that was nothing more than mediocre. I'd recommend Urban Oasis at North and Sheffield over this spa. read more

I have been going to spa space for years and they have the BEST pedicure in the city. It is a little more expensive than other places, but so worth it. I have really dry heels and they take the time to scrub my feet smooth and are perfectionists in making sure my toes and feet look good. The pedicures also last a long time. read more

I booked two day long spa schedules for me and my sister to celebrate her 40th and my engagement. Errors in the reservation meant we did not get the services we requested. Then they couldn't even manage time and took so long with my mani pedi that I missed half my massage and then blamed me. Instead of charging us less for their mistakes, they gave my out of state guest a 20%discount on a future visit. We threw it away on the way out. It was the most stressful spa day I have ever experienced. Not what I expected when spending $500. The facial was good, but I will never set foot in that place again. read more

My favorite spa space in Chicago when you don't want to pay a reasonable price. Great massages and relaxing space.

love the place. had best pedicure I've ever had in Chicago here. (maybe best ever) also AMAZING Indian Head massage. Eager to try other services. the spa is professional, very clean, great products, truly relaxing. read more

Just left Spa Space and had a wonderful day. From the minute we entered the spa we were taken very good care of. Everyone we came into contact with was nice and helpful. I had a seaweed wrap for an hour and half. It was amazing. Kat did a great job. I highly recommend her. My daughters had the Indian head massage and the 70 min pedicure. They both loved their treatments. I will definitely be visiting again soon. read more

After my review, the manager contacted me and she offered a complimentary wax. Was very pleased by the follow-up!

My recent experience booking a group event at Spa Space was near-flawless on several counts, but really poor in terms of making a reservation for a group event. To start, the good parts: Seven of us went to visit the spa as part of a bachelorette party and booked one of their group packages for last Saturday. We all had massages and nail services. Everyone came out super relaxed and our nails looked great. I had the hot stone massage and my back has never felt this good. Spa Space's facilities were clean, the area where you went for the massages was calm & quiet. The staff we interacted with on the day of the event were all very kind. I'd to mention Victoria as being especially helpful. My problems are all related to booking our group with Felicia, the group coordinator. Again, to start with the positive - my emails with Felicia were all very polite, and she seemed to be quite accommodating. However, there were two rather big items that we agreed on that were either fumbled or denied on the day of the event. Spa Space requires a 50% deposit for a group event. In our case, this came out to $700. I don't have that sort of money just lying around, so half of us pooled our money together to pay for the deposit. Those of us who payed for the deposit would still owe our portion of the gratuity on the day of, whereas the other half of the girls would still need to pay their full share + gratuity, over $200/per person. I tried to ask in as clear language as possible whether we would be able to pay the remaining balance by splitting it between the 7 of us unevenly. I.E. having those of us who paid for the deposit only pay what we owed for gratuity at check out, while the others would pay the full price they still owed for the services. Felicia replied in the affirmative, that this would be possible. When we're checking out after our services, the front desk staff were obviously unprepared for this. It seemed clear to me that splitting it up unevenly is not what they usually do. There was talk of refunding the deposit to my card and then having each person pay their full share, an idea that really would have messed things up for half of us and definitely not something Felicia ever mentioned to me. I want to commend the front desk staff here, as they did find a way to accommodate our preferred payment option and in the end it all worked out. Nevertheless, I found this frustrating - I was trying to do my best to have everything set up for a smooth checkout so we could quickly move on to our next big event of the evening. I wish that either the front desk staff would have been informed about our arrangement for payment, or that Felicia would have just told us that splitting the bill unevenly would make a lot more work for all of us and it would have been easier to do it another way. Secondly, the package we chose included two hours in their private party room. Because of our time constraints, we would only be able to use the private room for about 1:15 hours. Felicia asked if we could start any earlier in the day to get the full use of the room. We could not. I put forth that a discount for the 45 minutes we would not be using the room would be welcome, but not necessary. We were going to Spa Space for the services, flexibility, good reviews, and downtown location. If we had to sacrifice 45 minutes for the private room and still pay full price, then so be it. Felicia came back and said that she'd do one better, and give us a discount as if we were only going to use one hour - $100 off our total for that day to be applied at check out. Wonderful! When check out actually rolled around, this was not honored, even after I showed them Felicia's email where she stated that we would receive the discount. I was told that it couldn't be done because it was built into the price of the package. If that's the case, then so be it, but why was it offered in the first place? Like I said, the discount wasn't even that big of a deal to us (if it was, I'd be calling Spa Space to get my money back), but I was surprised and disappointed in how this was handled. Ultimately, I do think I would still go back for an individual appointment. Like I said, everything else was REALLY great! But if I found out Felicia was handling my reservation, group or otherwise, I'd stop it in it's tracks. I don't know where the communication breakdown is, but there seems to be a real disconnect between her and the rest of the staff. read more

I was visiting Chicago for the weekend and Spa Space totally made my trip. Beth was AMAZING for the massage and my aunt and I got the mango manicure/ pedicure--my feet have never been so soft. I loved spa space and will definitely go back next time I'm in Chicago. read more

My husband and I went here for our wedding weekend. When we arrived, they greated us with a choice of tea or coffee. The changing rooms were very nice and included many ammenties. We chose a couples massage called Duality. My husband and I shared the same room for massages and the therapists did a great job, but this place is nothing out of the ordinary. What really ruined the experience was the receptionist. A young woman with long brunette hair, who could not have been snottier. When you hire a receptionist, it needs to be one who values customers. She seemed to care less for our business. Other than that snotty receptionist, everyone else was friendly. read more

Went to this place back in fall of 2003 and had a good experience. In 2016 though? The worst! My friend and I booked a hotel room in the city (she lives in the burbs and I live out of town) around us having a spa day at Spa Space. She is my maid of honor and in lieu of a big bachelorette party I wanted us to do a spa day to relax before my wedding. She booked an appointment with Spa Space at my request many weeks in advance for our massages and pedicures, confirmed the appointment multiple times, and provided her credit card information so they could have it on file to secure the reservation. Yet when we showed up for our Sunday 11 a.m. appointment, we were told her credit card information was in the system but our names weren't listed in their calendar at all. The male receptionist just stared at a computer screen blankly pressing keys and muttering, eventually saying they could maybe at least get us in for a pedicure. We waited ten minutes in the lobby awkwardly waiting for the female manager to come speak with us. She did not offer to squeeze us in for a pedicure. We were told they had no idea what happened but the best they could do was try to fit us in at 3:30 p.m. that day. This was absolutely not an option for either of us as she lived an hour away from the spa while I lived three hours away and both of us were planning on going home as soon as our regularly scheduled appointment was done that day. My maid of honor burst into tears because Spa Space ruined the special day she had planned for me and I will not forgive them for that, even after the manager handed us a business card and made us a vague promise of a possible discount if we called back some other time. Yeah right. read more

I recently had an OK experience with Spa Space. I received a gift certificate from my coworkers for the Stress Buster package. This included a 60 min Swedish massage, a facial, signature manicure and pedicure. I wanted to use it before my wedding, but could not find the time for this 4 hours of spa service. When I asked if I could split them up, they said no. So, I had to put this off until I could find time in my busy schedule to take 4 consecutive hours away. Their weekday hours are not very accommodating to this, so I had to go early on a Saturday. When I got there, I was asked to sit at a counter/bar and fill out some forms. There were a few girls behind the bar, and I could tell that they did serve tea, water, etc, but I was ignored. About 2 minutes later, another girl sat down, and one of the girls came up to her right away and asked if she wanted anything to drink, then proceeded to look at me, and look away without asking me if I wanted anything. I was trying not to let it get to me, and finished filling out my papers. I was not impressed with the locker rooms, the lighting was really stark, and the waiting room was a tiny little alcove with a futon stuffed in a closet, and several chair packed in tightly. I did experience a great Swedish massage by Frankie, but the CD player kept skipping, so she would have to stop and fix it. No biggie, until the same thing happened during my facial. Plus, when I filled out my forms I mentioned that I did not want them to touch my ears as I am very finicky about them, my massage therapist abided by this, but the girl that did my facial ignored this completely and at one point was pulling on my ears. It was not a very relaxing end to my facial experience. After these two treatments I was pretty tired and had to go in for my pedicure and manicure. The pedicure was great, and is probably the only service I would go back for, but the manicure took a long time, and at that point I just wanted to go home and wash the moisturizer from my facial out of my hair. Four hours was just too long, and I wish I could have showered there before my manicure an pedicure instead of sitting there feeling like a grease ball. read more

the best massage in the city plus fantastic amenities including all of the Kiehls product you can imagine

i can't believe i forgot to leave a review for spa space! my sister got married April 2009 and for the day before her wedding, I booked a mini-break for the bride and bridesmaids. i had never been to a spa before and knew nothing about them so i was kind of nervous. turns out, i had no reason to be nervous. we had a wonderful time! everyone was happy with their mani-pedis and my sister said that after her massage, she felt relaxed for the first time in days. the mini-break includes an hour in their sanctuary, which is a small private room adjacent to the main spa room. it wasn't huge but it fit five girls comfortably. you can bring food and drinks in which we did. not only did they provide us with plates, utensils, and cups, but they put our doritos in a serving bowl and hulled and washed our strawberries! they even let us bring in giordano's pizza. yes i realize that's an odd combination of foods. it was wonderful to relax, sip champagne, and laugh together before all the craziness of the wedding. i was very happy with the service and the spa itself is cute, clean, and welcoming. they were very flexible and accommodating and i highly recommend them for a girls outing! read more

I don't have many good things to say about Spa Space. I booked several treatments here with a gift certificate to relax before school started the next week. I scheduled eyebrow waxing, 50 minute deep tissue massage, manicure, and pedicure. As far as the spa itself I liked it. It was super clean and the staff were friendly. The ladies lounge area/locker room was packed full of amenities (robes, sandals, toiletries, fresh water, tea, trail mix--my favorite). However, the services were the lowest quality I've ever received. My eyebrow waxing was just waxing...the girl didn't bother to pluck or shape anything. Plus the wax left my brows red and burning for almost 24 hours afterward...not normal. I've had my brows waxed hundreds of times and the redness never last that long. My pedicure was relaxing and it has seemed to last for awhile. However, my manicure started chipping only HOURS after I left the spa. A few days later I needed a whole new manicure. My massage was the WORST massage EVER. I am a sucker for a massage. I love them more than any other spa service. This massage was pathetic. I requested the deep tissue massage and specifically mentioned I wanted the neck, shoulders, and feet to be focused on primarily. The girl massaged mostly my back for 50 boring minutes. It definitely wasn't deep tissue. It wasn't relaxing. It didn't feel good at all. I felt like she was just patting me down and putting lotion on me. She didn't even knead her hands like an actual massage. I can't even describe it. I usually fall into a drunken-like state during a massage dreading when it will stop because it just feels so darn good. With this massage I laid there waiting for it to be over. If I didn't have a gift certificate and had to pay with my own cash for this spa day, I would have demanded a refund. I definitely will not be back...ever. There are so many other places in the area you can go with better quality services for less $. read more

My wife and I visited for couples massages during our weekend visit for valentines day. We decided to go with the "Duality Package" which included an hour long couples massage, a paraffin hand wax & massage, and a bottle of body oil to take home. The space was really nicely done and had a natural, relaxed vibe. Service was nice...We were offered hot tea while filling out our registration forms. We were then led to separate dressing rooms which were very nice and equipped with lots of personal care items such as lotions, hair products, etc.. After dressing in robes we were told to relax in the locker room "relaxation space" with couches and chairs which was nice, but the only complaint here is that my wife and I were separated during about 20 minutes of our morning after we got our robes on. As a couples package, it would have been nice for there to be a place that we could have waited for our massages together. Massages were perfect. Service was exceptional. Would NOT recommend paying the extra money for the "package"... The hand wax was in the manicure/pedicure room at one of the nail stations and my wife and I were seated 3 stations away from each other. The room was noisy and not relaxing whatsoever. NOT worth the money. NOT a good experience during this portion of the package. Would just get couples massages next time. Overall a great place to visit. read more

Great first experience! I went for a no-chip manicure and pedicure. First, everyone I encountered at Spa Space was extremely friendly, and most importantly, they seemed to truly enjoy their jobs. Second, I cannot rave enough about the impeccable work that technician Alicia did! She was EXTREMELY thorough, very friendly, and was also incredibly informative (advising on the best brands of polish for no-chip, etc.). You can tell that she takes pride in her work, and for the reasons listed above, I will certainly be returning. They are definitely a little pricey, but it is worth every penny in my opinion. I also observed two women that brought their own bottle of wine, and the staff gladly opened and provided the glassware. They truly seemed to be having a really enjoyable, relaxing "girls night". Overall, the interactions between the staff and clients were very warm and kept the atmosphere very relaxing and inviting. Keep up the great work! read more

My boyfriend and I went here to get couples pedicures in the private room. The room was nothing like it was described on their website. It was old, dirty and outdated. The chairs were uncomfortable, so much so that my legs were SORE the next day from the pedicure and trust me I get pedicures quite frequently. Their common area seemed much nicer and cleaner than the private room and I don't know why they would charge extra for that outdated private room. I would have much rather gotten a pedicure in the newly renovated common area. The nail techs were good and I made a comment to one of them about how outdated the room was, so before we left an assistant manager came up to us to ask us about our experience. I was a little taken aback by her approach, as she said "I heard you were dissatisfied with our service." I never said I was dissatisfied with the service! The service was fine, the room was just outdated and dirty. She proceeded to tell me that they were in the process of remodeling and gave us some spa certificates to use next time; however, if these spa certificates cannot be combined with each other or with other offers, not sure if I will be using them or coming back here. Oh and they called me by 3 different names while I was there. None of which were mine! read more

This review is about the microdermabrasion treatment at Spa Space. It has nothing to do with the actual Spa, just the treatment iteself. I purchased a groupon for this because i have always wanted to try it and figured that would be a good time to do it without spending $130+. Well, the estitician didnt realize i was a 1st time microdermabrasion client so when i laid on the bed she started right away without any forewarning of what i should expect. After asking me "this is your 3rd time, right?" and i said "NO, 1st!" she apologized and said she must have mixed me up with a different client that was coming in later that day. I was a little annoyed with that because what if she skipped a few steps and was treating my face specifically for someone that had the treatments a few other times? Anyway, the treatment only lasted about 20min and was PAINFUL. My eyes watered the whole time, my hands were clenched and i was hoping it would be over asap. I didnt realize it would be such an uncomfortable and painful experience but i'm glad i know now. On top of it, i really didnt see any results, (the estitician did mention that my face looked 'good' beforehand) and that i didnt necessarily need the treatment very much so unless you have very dry skin or were recommended to try this by a dermatologist or something, it is not something to just 'try' for fun! ouch!! read more

This review is specifically about Beth Dahlke Kiens. Beth has been my masseuse for the last 8-10 months and has been beyond WONDERFUL. At the point at which we met, I had near chronic lower back pain and crunchy shoulders. I truly credit Beth (and some yoga) for the fact that I feel as great as I do now. Beth specializes in deep tissue massage (though I know she does a range of things, Swedish, etc.) which is exactly what I want. I should mention that I have had dozens of massages at high end spas and hotels around my country, such that my frame is reference is pretty good. Beth has a true knack for discovering the exact points of tension in your body, managing to find just about ever kink. Also, having seen her over time, I can say she adapts her techniques to your particular needs on that given day; no two massages are the same. Also, she is truly sweet and entirely professional, exactly the kind of person you want working on you. She asks if you're comfortable, if you want more or less pressure, etc. Massages from Beth are the best treat I give myself. I truly recommend her to everyone! read more

I will start with the good. Gina is great for eyebrows, the place is really clean. I had one pedicure here and loved it (just moved here from NY and was happy to find a good place next to my office). But today was v frustrating and I am writing this from a taxi headed to get a pedicure elsewhere after I waited for a half hour at Spa Space even tho I had an appointment. I'm generally a pretty chill person, but after a half hour of watching people who came long after me get taken right in for their appointments I felt like a chump. (Especially because I had asked the same woman at the front desk what was going on after 15 mins and she told me to sit tight. All of that may have been ok had they not taken before me 3-4 people who clearly had appointments well after mine. I felt like an idiot. If she had apologized I probably would have been fine. All of this said, the manager was really nice and comped my next pedicure (I will give them another try once I calm down!). For now, I've arrived at the other place and was taken right in. I guess they want my business. read more

First time here a few weeks ago. My facial was the best! I loved the attention to details here. You walk in, get a mini tour on what, where, lockers, sandals, robe etc. chilled cucumber water is SO good especially when you are finished. I had the rejuvenation version of the facial.. so worth it! I will say, when she asked for anything that I wanted her to focus on today? I noted the "blackhead" concert going on ( my nose ) which leads to extractions of course but I felt (and then, confirmed this afterwards at home under the microscopic mirror I have) no seriously, I have one and I stand by the window so I see EVERYTHING! Anyways, I thought, hmm that didn't seem like she really could have gotten them in the bit of time spent in that area.. and sure enough.. she really didn't "extract" much. I honestly enjoyed the whole experience!! But I really really really wanted the extractions to be done as well. I wasn't going anywhere over the weekend so I was expecting some redness. So I m hopeful that she just went easy on me and next time will get em'. read more