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    Southfork Hardware

    2.0 (8 reviews)

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    9 months ago

    Drive a little further and go somewhere else, very rude and unhelpful. Couldn't seem to care less about my issue.

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    9 months ago

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    Harbor Freight Tools

    Harbor Freight Tools

    1.5(4 reviews)
    3.9 mi

    Harbor freight is a great choice for budget tools. I've never had a tool fail on me yet, and I've…read moregotten many items from them and will continue to do so. My reasoning for this low rating is the consistency in which the items I have purchased have had missing or broken parts. I assume if the employees at specifically the riverdale location actually looked over returned items to make sure everything was complete and operated properly, I would never have this issue. However, I have had to return after every purchase so far in order to replace the item or get the missing part. I hope this trend stops as I do enjoy the products, and would recommend the store itself, just check your product in the car before you leave I guess.

    Harbor Freight serves a purpose for me. Tools that I use every day? No. Tools that I rarely use…read moreor know will wear out quickly (think grinders)? Yes. They are also good for things like tarps, storage containers, and other ancillary items where you don't necessarily need "top shelf" quality. This store is fairly new and is in a convenient location on Riverdale Road. I have been in there several times looking for specific items and it seems they are always out of stock. While I am sure that the supply chain issues that all companies are experiencing lend a huge role in this, it seems it has always been an issue with Harbor Freight stores. If they have it, you're going to like the price. Coupon shopping used to be great at Harbor Freight as well. Youl could find "25% off" coupons randomly which gave you great deals on an item when you needed it. They also ran some good sales in their flyers. Something in their ad structure has changed and they no longer seem to offer the deep discounts that they used to. Not a deal breaker as their prices are still decent, but that definitely got me in the door more often. Hopefully the in stock position of this store will improve with time and make it a more reliable "one stop" for tools.

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    Harbor Freight Tools
    Harbor Freight Tools
    Harbor Freight Tools

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1(32 reviews)
    6.6 mi
    $$

    First of all, the only reason I'm giving three stars is because the guys at the paint counter were…read moreextremely kind and helpful. If I were to base my review on the experience I'm about to tell you, it would be zero stars. I refinished a dresser for my kids over the summer and needed a piece of hard board cut to replace the bottom of two of the drawers. When I was having an employee (I believe his name was Riley) help cut the pieces, because that is a service they claim to provide, he was extremely rude. And then told me he would only cut one piece and I would need to come back when someone else was working because he "HAD OTHER SHIT TO DO". After I said something about it being pointless to even cut the first piece then, he rudely and reluctantly cut the second piece. Mind you, this was all from one slab of hard board. I wasn't asking for 25 cuts or something and if I had the tools to do it myself I obviously would not have been there asking them to simply complete a service they provide. I get home and he cut them off by half an inch so they didn't fit in my drawers and I had to go back, pay for more board and have them re cut anyways. I even double checked my measurements to make sure it wasn't my mistake but they were exactly correct. I am certain he did it on purpose. My husband was furious that he spoke to me like that over needing to do his job and called to speak with a manager. The manager told my husband he believed it was an employee who had already put in notice and was working his last shift that day. I figured I'd give it another chance if that were the case, lo and behold the next time I went in, months later, he was still working there and as rude as ever. Another employee helped me that day while training a new employee and I overheard him even say to never ask "Riley" for help because he was a cocky, rude, know-it-all, who wouldn't help. Shocker. My husband always says I should just drive further to Home Depot and that's exactly what I do now.

    Shopped at many Lowes and won't go back to this one. On male employee we ran into obviously…read moredoesn't like his job or just doesn't want to work. Not helpful at all. Just avoid this place!

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    Murphy Door - Office closet door (bookshelf).

    Murphy Door

    3.0(71 reviews)
    4.6 mi

    Great showroom, with a lot of fun ideas. They have doors for every room in your house. Kids love to…read moresee these doors come a live. Adults love the function and practical use of door spaces. Very innovative company.

    Oh boy, I have been very excitedly looking forward to writing this review…read more I've known what I've been wanting to do, and it's obvious that Murphy is one of the most well-known brands in this space. I first tried to reach out to a customer using the Murphy scheduling portal. My appointment was confirmed, but no one was actually there - twice. Honestly, sounded like an awesome thought, but how many people would be available for free or have the product that I was looking for? I still had questions, so I emailed. They respond - fast, and they're friendly, and helpful, and all of the good attributes. I ended up getting a free book lock (c'mon, this is why we have hidden doors, right?) which I wanted to buy anyway, so worth it. Also was a little bothered by the price tag, and after talking, it was decided that the unfinished door was the way to go - for lots of reasons (ease of shipping, ease of staining, etc). I almost immediately got a call from my Concierge - which was a nice touch. I figured that the exorbitant price tag may be worth it for this type of service. She confirmed everything, made sure I had her contact info, and then before I knew it, the parts arrived - literally within ~2 weeks. It still took me another 10ish days to stain the pieces before assembly - and then still another 2 weeks to start installing in the opening. And that's when things started to go downhill. The gap between the top of the jamb top and wall opening is off by 3". I measure my jamb, it's 79" - mind you, this is for an 82" RO. No problem, right? I'll just call my concierge - oh wait, she doesn't answer. I'll text, she responded like that last time, right? NO, STILL NO ANSWER. Ok, so I'll call customer service - no problem, get a response, they tell me what's up, we're good. Next problem, the instructions DO NOT MATCH the pre-drilled holes for the hinges, nor do the instructions show which hinge is correct. The instructions say to put the silver hinge on the bottom, which is the smaller one. Ok, so I'll try my concierge again. Guess what? NO ANSWER. Great, do some online research. Found some random homemade video online and it directly contradicted the official instructions. Then found some MurphyDoor videos online that confirmed this random video was correct. Turns out, it was the correct move. Oh and a funny tidbit - the instructions...they were 3d rendered. How do I know? Things are oddly placed - if the lines were present, it would be logical, but they're just floating there, appears that they're mounted ...off. They're not. Next problem, some parts, like the Narrow Friction Door Catch, were different. Did the instructions indicate anything? NOPE! Got creative and things worked out. Now it's time for the book latch. It's super cheap pressed wood that doesn't stand firmly, nor does it have the designs that the instructions adamantly state are on the book. Instead, it's just a solid blue box with some painted "pages." The book doesn't open like the instructions state, it's just a box. Additionally, it would have been nice to not install the standard friction door catch stopper on the threshold. The book latch stopper (per the instructions) was supposed to line up exactly with the holes I drilled. Of course they didn't, I mean, right? More new holes! Fortunately, the fresh, now unused ones, were covered. Many of the holes weren't routed/drilled out completely, so I had to spend some extra time cleaning them up. I didn't have a huge issue with this; it was moderately cathartic with the other issues I experienced. The front casing was an easy installation, but nothing in the instructions or any videos online, or really anywhere talked about the back casing. I did some thorough testing for gap checking and had to neatly cut the corner of the bottom of the vertical casing to get it to fit over the threshold. Hope this was the right thing to do, no idea! I reached out on Murphy Door's Subreddit to complain (I thought into the abyss), but Murphy actually responded. Apologized for the issues, admitted to having an updated process, but not updating the instructions, apologized for the concierge, etc. Said it'll be fixed in the future. What good does that do me though? My door is installed - I have already paid full price. None of this is good for me. Now, I know this sounds like a super negative review, and the reason it's not 5 stars is because of the above, but overall, it IS a good product. The wood is solid and the hinges are mature and look like they'll hold a pretty significant amount of weight. It's very good looking and I'm VERY excited to show it off. Just make SURE to get a brad nailer. It's my first time with one, and I'm very happy with it. Totally required for the casing installation. Ultimately, if my concierge was available, This would have been a 4 or 5 star review, but flying blind at this price and the lack of QA makes this product a travesty.

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    Murphy Door - More unacceptable cracked parts

    More unacceptable cracked parts

    Murphy Door - Bomb proof hardware

    Bomb proof hardware

    Murphy Door - Just opened the box in my new house under construction to install... Now what do I do with it??

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    Just opened the box in my new house under construction to install... Now what do I do with it??

    Southfork Hardware - hardware - Updated September 2026

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