June 2026 best to avoid this location. Jay no longer owns . 9 months ago. Younger staff that texts…read moreinstead of help, nothing in stock. Signage everywhere saying sorry low stock, exciting things coming? Staff said they have had a restock for 9 months . That's is not how retail works folk

I was having issues with a chainsaw I purchased here. Zac and Ken were extremely helpful and…read morepatient. Their customer service and product skills were awesome. Thanks, guys!

My local go to place to shop! Probably the best selection of fasteners there is around! Always…read morefriendly staff! Always have been treated good on price at this place by the owner! Thanks Ace Kaysville!

My husband and I were putting up a fence in our backyard and adding some extenders to our…read moresprinklers. We stopped by the Ace Hardware to grab a few supplies. I'm not sure how new this store is (I don't go to Kaysville often), but they had complimentary popcorn at the front for the customers. We were looking for a particular piece for our sprinklers and decided to make do with what we found until Jake asked if he could help us. When we told him what we were looking for, he knew exactly where it was. We were grateful for his help and became extremely impressed when we found out it was only his 5th day on the job! He said he's been studying a different isle every day. We're very impressed with him and hope to see him again next time we stop by!

The customer service is terrible!!! They refused to return unused merchandise and were abrasive and…read morerude when asked. They were also belittling and sarcastic when questioned further. Money would be better spent elsewhere.

Rude- way overpriced- never again - looking forward to the "Going out of Business Sale". I still…read morewon't go. Yep- I'm local.

I frequent the store regularly because they have pretty much everything you'd need for small…read moreprojects around the house and the store is small enough that you don't need a GPS to find anything. Also, the clerks are generally pretty helpful and are always willing to help me think outside the box on weird projects. The prices aren't super competitive, but it's a great alternative to the big box stores and the company is local.

It would be nice of the store hours matched the Internet. I stopped by at 7:35 and it was closed…read more Google says it is open until 8

Service sucks!! No easy returns as advertised...Manager degraded and swore at customer at the…read moreregister in front of other customers... great way to treat customers don't go here !!! They don't care about you he even said so!!

I used to put up with their high prices because they were convenient. When I found out the service…read moreand return policy was just as lousy as Home Depot...well...I'll just take go with the much lower prices and go down the street to Lowes or Home Depot.

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

Matt truly went above and beyond to help us. We went to this Ace four times trying to get the right…read morescrews and he kindly helped us the second time we came in then The fourth time when we still had it wrong (totally our fault) we rushed in ten minutes before close and he still went above and beyond to make sure we got it right this time. He was so kind and caring even though we were there 10 minutes past closed. Matt was so helpful and kind I hope Ace takes care of him.

really disappointed at how the manager of this location handled a customer care situation…read more i purchased a grill 6/29 from ace. rather than assisting me with replacing a single defective part (to which the manager confirms they sell) they wanted me to bring an entire grill back to the store for a return, all because the item number of the part would be different than the grill's item number. this manager is so concerned about a set of corporate rules about return item skus that all logic escapes them. even deciding not to help me with a situation that could saved they company from a $1700 return by helping a customer with a $30 part. I'd expect as much from a walmart but not a brand centered around diy fixes. the hardware folks were anything but helpful, maybe this location should try another slogan.