The customer service is terrible!!! They refused to return unused merchandise and were abrasive and…read morerude when asked. They were also belittling and sarcastic when questioned further. Money would be better spent elsewhere.

Rude- way overpriced- never again - looking forward to the "Going out of Business Sale". I still…read morewon't go. Yep- I'm local.

Drive a little further and go somewhere else, very rude and unhelpful. Couldn't seem to care less…read moreabout my issue.

Looking for a faucet aerator. The clerk (woman) just couldn't be bothered, curt and dismissive. I…read moredon't think they'll go out of business simply because I won't shop there anymore but if the trend continues with this woman it most definitely will.

Here's my tale of woe. This place has one person working there, I brought in a can of paint with…read morethe name and paint formula ON THE LID. no big deal, right? well, you're wrong because this guy took 10 mins to look up the paint, kept checking the doors while waiting on me (which i can understand). but here's the part that gets me. I was being helped, but he takes off to go check out 7 people while i'm standing there for 20 mins without so much as an "i'll be right back" I won't be going to this ace hardware location again. They better improve after they change locations. what a frickin joke. waste of my night.

I used to put up with their high prices because they were convenient. When I found out the service…read moreand return policy was just as lousy as Home Depot...well...I'll just take go with the much lower prices and go down the street to Lowes or Home Depot.

I have aways had a great experience with this store. The owner and the staff and super helpful and…read moreknowledgable. My kiddos always come with me, and the staff goes out of their way to make their experience fun. Highly recommend.

My local go to place to shop! Probably the best selection of fasteners there is around! Always…read morefriendly staff! Always have been treated good on price at this place by the owner! Thanks Ace Kaysville!

My husband and I were putting up a fence in our backyard and adding some extenders to our…read moresprinklers. We stopped by the Ace Hardware to grab a few supplies. I'm not sure how new this store is (I don't go to Kaysville often), but they had complimentary popcorn at the front for the customers. We were looking for a particular piece for our sprinklers and decided to make do with what we found until Jake asked if he could help us. When we told him what we were looking for, he knew exactly where it was. We were grateful for his help and became extremely impressed when we found out it was only his 5th day on the job! He said he's been studying a different isle every day. We're very impressed with him and hope to see him again next time we stop by!

We had a place like this in my hometown in rural WA. it was called Jayhawks and always had…read moreeverything you could possibly need. You could get lost in there for hours looking at cool gear and oddities or maybe shopping for some surplus gear. Smith and Edwards might be a little bigger but if you need it, they probably carry it in there somewhere. the class ic candy and sodas are great, the staff is always friendly and helpful and the selection of stuff you neer knew you needed is remarkable. To be fair, if you're shopping for name brand stuff, you won't find the best prices or deals here but that's not what you're probably going there for

WORST CUSTOMER SERVICE EVER!!! We have been loyal customers of yours for almost 30 years. After…read moregrowing up in Utah we make it a tradition to return with our kids each year when we visit. It is truly one of our favorite traditions. Unfortunately today when there our son was FALSEY accused of trying to shoplift some candy which was 100% fabricated. Employee even went as far as to say they had video evidence and when asked to be shown the video because we knew it was false he was not able to provide it. I am appalled that they are treating loyal customers like criminals without any good reason. You should be ashamed of yourselves. We will definitely be telling everyone we know about our experience and you owe my son an apology. Keep your cow tails. We will NOT be back. Shame on you!!!

The service sucks when a male worker can come up in his Hawaii want to be surfer dude shirt and you…read moreare looking at stuff and say hey if your going with switch cover go with this one it unbreakable. My reply is my boys can break a metal chunk out of a stove. No look and proceeds to slightly bend it dude no one asked for your shitty stinky ass to come near me and try to prove me wrong. So unprofessional. How about he not try to be let's prove a person wrong and rather be helpful. So not happy with tho location.

$7000 in materials. $6000 ordered in one delivery with the Pro Desk. Took three days for a…read morequalified individual to accept payment and make the order. Once ordered, delivery was on time. Two items were substituted for specific items needed. Made a call to have those two items delivered and swapped for the incorrect ones. This was confirmed. Those items were job and time critical. After three days I call again to find out where those delinquent items are. Then they tell me instead of swapping them, I have to return the incorrect items, then pay again for the new ones, then they will order the correct items. Another lost three days. I have to drive to town to return and pay. Again, expecting two more days, after three I call again. Cant get through to the pro desk. This happens two days in a row. At some point one item shows up via UPS. The other item turns out not to have been ordered at the same time and tracking shows it now coming from NY state with an unknown shipping date. Looking at the HD website for this product it now shows delivery by a date that is 14 days away. I end up having to cancel this order and reorder it from Lowes with a three day lead time until home delivery. In summary, way too painful for a Pro order. I wont use HD again for an important project. The people I dealt with at the Ogden store were all very nice, though insensitive to the delays, but communication within HD and to this Pro customer were sorely lacking. I recommend looking at alternative lumber yards first if its an important project.

I love this place it's my go to store for any home projects. I go here before Lowe's or Home Depot.read more