MaryJ Newport News, VA…read more2015 Hyundai Sonata I would love to take this opportunity to express my gratitude and respect with Carafello's Auto Sales. From the moment we spoke on the phone, Ryan was respectful, attentive, and ensuring. At the office, he took every measure to ensure that my purchasing experience was impeccable from start to finish. He took his time and made sure the purchase was right for the me without the high pressure sales. Ryan will tell you just what you need to do without the BS and help you get the vehicle that you want. Thanks GUYS!!!! ONE LOVE ~Always treat people the way you want to be treated~.

Ryan always goes the extra mile for his customers. We've been privileged to help him get his…read morebuyers insured and he's always advocating for them so they're taken care of.

I bought couple of cars from this place. Each car had over a year before upgrade to better one…read more Always was good experience. Thank you John and his family.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Excellent customer service!!! Needed tires for my wife's…read moreGL450 They saved me a lot of money and had the truck back to us in no time!!

My mother bought an "as is" vehicle from Elite Motors earlier this year. In the "as is" paperwork…read morethe business did not disclose that anything was wrong with the car as the law states and sold it as a vehicle in good working order. As soon as she got it home the engine light came on. Not disclosing the working condition of an "as is" sale is fraud. My mother has spent over 4 thousand dollars getting the car in good working condition, ordering tows and parts etc. When we went to Ford they stated the parts Elite Motors said they changed had not been changed which means they were resetting the engine light without completing the work and sending her on her way and charging the deductible for the warranty. Months of being lied to and given the run around and being stolen from. They told her not to take the car to Ford and to only bring it to them. They told her nothing was wrong with the car and that she must have imagined the engine light was on. What they did to my mother was unprofessional and wrong. As they said they would not release the car without payment. A few times I made phone payments on My mothers behalf. Payments for parts and work that Ford confirms was never completed. I also despise the fact that they would take advantage of an elderly woman on a fixed income in this way and I want people to know who they really are and how this business conducts itself. We were able to be there for my mom when she was stranded, when the car wouldn't start, when she needed extra money to pay for work. Not everyone has that kind of support. I just don't want anyone else to fall prey to this business.

Heres my experience…read more I bought a truck from them knowing full well it was a used vehicle, a little beat up, a little rusty, but for a good price. In the end it had a few issues within the first 90 days however Elijah and Tony were great about getting things sorted. Continuing to make sure I'm a satisfied customer. All I can say is be clear, get a warranty if available, and if something reasonable comes up then give them a call! Thanks for the truck!

This is a buyer beware post. I purchased the truck in August of last year. I have barley driven the…read morething due to issues despite being listed and advertised as a "daily driver". Additionally, listed in the advertisement as you will see below, "warranties available" was listed. When I asked for one I was denied. Now to get to the issues. U-joints for the main drive shaft where almost completely gone. No bearings left and turned oval. Stripped lugs and lug nuts, they tried to keep on with some king of grease. Front diff cover had been smashed by someone and it was leaking, despite being listed as "no leaks". Fuel bowl regulator spring housing was installed wrong and I could see the o-ring, causing diesel fuel to dump into the valley. High pressure oil lines were leaking oil. Frame was cut for starter clearance? Also has some crazy hardware combination. They told me they bought the truck with an 8in lift and down sized it to a 4in lift (to which they gave me a receipt for)WITHOUT ADDRESSING THE FRONT DRIVESHAFT. Which means it was too long. Fully depressed against the u-joint. Put all the force the front suspension is supposed absorb into the transfer case. More about the transfer case later. I had to jack the truck up to get it out it was under so much pressure. They apparently replaced the ball joints on the front. Granted they do look newer than everything else and did provide receipts. But the boots are gone. I'm guessing from shoddy installation. The hubs, which they had to remove to install the ball joints where reinstalled 90 degrees to the right, putting the wire for the abs sensors behind the caliper and causing it to split the wire. Additionally, the snap ring THAT HOLDS THE HUB TO THE AXEL was missing on the drivers side. I'm lucky I saw the wire mistake and decided to fix it. Front tie-rod ball joints were shot and one side not even secured inside the hub. This is responsible for the steering. Remember, listed as a "daily driver". I'm starting to think either they or the person they bought it from sunk it while mudding. Either that or it was in a flood and not reported. The trans cooler was completely clogged with mud as well as the frame and many other places mud should not be. Inside door panels, dash, etc. Hidden by detailers work. The other thing that makes me think it was sunk is the transfer case fluid was chocolate milk. Signaling water was mixed with. Additionally, I'm guess from the lack of attention to detail regarding the front drive shaft, a broken piece of the internals came out with my chocolate frappe fluid. Additionally, I think they knew about this because the drain plug was suspiciously loose. Not to mention, as the dealership you're supposed to go over these vehicles when you selling them. Especially listed as a daily driver. And a "GOOD DAILY" at that! To top it all off they tried to not give me the stock rims in the truck, shown in the listing, in the bed of the truck. The salesmen came up to me and literally lied through his teeth. He said "they're for another truck, they don't even go to this thing". But when driving in my neighborhood I saw the same truck with the same rims, searched on google and realized they're my stock rims...... Which they did give back after asking for a review! hahahaha Good news is I have receipts. I was required to sign an "as-is" agreement, but in the Commonwealth, that's not the end all be all. Refusing me a warranty when it was advertised as having one available is illegal in itself. If google wasn't being a PIA I would have all the photos attached. I will edit later to add them. Including the original listing pulled from their website.

I was remiss in not posting this update sooner on this particular platform, I must have corrected…read moreit on a second website only. I received a call the very next day from the service manager who was very sincere with his apology and explained the delay in a very satisfactory way. The call alone was enough for me stay a customer. 5 Stars. Suggestion to change the name to 5 Star Motors...?

They have a very disrespectful cashier an older lady with a nasty attitude. She works at the…read morecashier area where you pick up your vehicle after it has been service. They take weeks to get to your vehicle and when you check on the status they tell you the machine said he will give a call whenever it gets in the garage. So unprofessional. They don't fix what they say they can. Lies on the report sheet. Will never take a vehicle there no more!

RK Chevy has an amazing team! The guys were cool too but I was assisted by a team of ladies, and…read moretheir cohesion was awesome. I was assisted and drove a few rides with Ilham, she was so wonderful, knowledgeable, and a variety of other great things. She takes her time and focuses on her customer, what we want, and how she can make sure that we had it. I got a new Trailblazer and it's a dream! So grateful for Ilham, Fatima, and the entire team. 5 stars and we will return when we're ready to trade out the Traverse!

Five stars aren't enough for the team at RK Chevrolet!…read more After a string of disappointing experiences trying to find a reliable used car for my child, I was starting to lose hope. That changed the moment I spoke with Moustafa, the sales manager. I explained exactly what I was looking for, and he was refreshingly honest--he let me know it might be tough, but not impossible. Although they didn't have anything at the time, he promised to keep an eye out. Just two days later, I got a text: "I think I found the one." A trade-in had just come in, and he thought it could be the perfect fit. I headed over after work and was introduced to Doug Whitmore, the sales rep who made the entire experience an absolute pleasure. Doug was funny, kind, genuine, and incredibly easy to work with. He made what is usually a stressful process feel simple and even enjoyable. If you're in the market for a new Chevrolet or a dependable used car, do yourself a favor and reach out to Doug Whitmore at RK Chevrolet. He's a true professional who genuinely cares, and I'm confident you'll drive away just as satisfied as I did

This Tune Up Plus location has been my go-to car shop in Chesapeake for three years and for several…read moregood reasons: the pricing is fair, the service is fast and thorough, the estimates are itemized clearly with no hidden charges, and the mechanics are highly knowledgeable and friendly. Special shout-out to Lisa, the front desk manager, who is also extremely knowledgeable and an all-around awesome person to deal with. She breaks down exactly what my car needs and always gives an accurate timeline of the repair completion. She rocks! Avoid slow, costly dealership repairs and use Tune Up Plus!

decided to stop by this place in a emergency. Guy at the front desk Said if we were more polite as…read moreI was filling out paperwork. he would move me and my family in faster but since we weren't I would have to wait one hour for a tire patch . never using this place again. they need to make changes with front desk staff.

Another 5 stars review for this place!…read more I'm a military dependent. We are set to move to Japan in 1 week. I'm order to store your vehicle with the government, your car cannot have any active recalls prior to you storing. Murphy's Law decided to show up, and yesterday I received a recall card! I called one dealership and they were not helpful, which was disheartening. My husband told me to call Cavalier at Chesapeake Square, where we used to take our vehicles when we lived over there. Phil was FANTASTIC and sympathetic. He told me not to worry, he'd done the recall already for other vehicles, and to go ahead and bring her in THAT DAY, and it'd get taken care of. It took me longer to drive over then it did to get the recall fixed lol. This place is VERY military friendly, compassionate, and I appreciate the level of attention they give.

Do NOT, I repeat do NOT buy a car here or even go for maintenance. All of the employees act like…read moreyou are bothering them from the second you walk in the door. Particularly "Nichole" at the desk. Even calling them is a lost cause. They are all blatantly rude. It's mindblowing they can run a business like that. If you buy a car, once you drive off the lot they will never support you or even treat you with basic customer service, again. They just want the sale. I've been to so many incredible Ford Dealerships in my life, it's unfortunate this one is ruining the Ford name. I wish I could save the next person from wasting their money here.