Exceptional Service from Sam Pedraza and First Team Honda!!! I recently brought my 2018 Honda Accord to First Team Honda after it suddenly began jerking while driving, lost power, and displayed a flashing check engine light. What could have been a very stressful and expensive experience turned into one of the best customer service experiences I have ever had thanks to Sam Pedraza and the service team at First Team Honda. From the moment I arrived, Sam listened carefully to my concerns, documented the symptoms, and ensured the vehicle was thoroughly diagnosed. The technicians performed extensive testing and discovered that coolant was leaking into cylinders 3 and 4 due to a failed head gasket. They conducted pressure and leak-down tests to accurately identify the problem before recommending repairs. What impressed me most was Sam's communication throughout the process. He personally called to explain the diagnosis, outlined the repair plan, discussed the expected timeline, and kept me informed every step of the way. His professionalism, attention to detail, and willingness to answer questions gave me complete confidence that my vehicle was in good hands. The repair itself was substantial. The dealership replaced the cylinder head gasket and numerous associated components, including gaskets, seals, fluids, coolant, oil, and filters as part of Honda's warranty extension program. Despite the significant amount of work involved, Sam delivered outstanding news: the entire repair was covered under Honda's warranty extension, resulting in a $0 customer balance. As if that wasn't enough, First Team Honda also performed a complimentary multi-point inspection, oil and filter change, Virginia state inspection, and even provided a free car wash. Sam also took the time to identify future maintenance items that may need attention down the road, helping me make informed decisions about my vehicle's long-term care. In today's world, it is rare to find a dealership that combines technical expertise, honesty, transparency, and exceptional customer service. Sam Pedraza exemplifies everything a service advisor should be. He turned what could have been a costly engine repair into a smooth, stress-free experience. Because of this experience, I will confidently recommend First Team Honda to family, friends, and coworkers. They have earned my trust, and this is now the only dealership I plan to use for service in the Hampton Roads area. Thank you, Sam, and the entire First Team Honda team, for exceeding my expectations. Highly recommended! read more

I had to take my Kia here for service for a recall issue and when it was there I wanted to see if the recall is what was causing the engine light to go on *it had just happened the same day. They did the recall repairs (which included an anti-theft recall that was too late because someone already tried to break in and steal my car once and the alarm didn't work) they charged me over $200 for a diagnostic when I declined the repair suggested. The estimate they provided was $1200 for parts and one hour of labor. I purchased parts for $230 and my mechanic did the repairs for the cost of their labor ($80+). I will gladly give my money to some place that isn't making people pay for the showroom attached to the service area by making them pay for time they didn't use to get any repairs. Shady. If you want a reliable place, don't look here unless it's under warranty. Very dissatisfied with the outcome of this trip. read more

No pressure when I purchased my new Ridgeline. Also, their service department was pleasantly nice.

Went in to see what was wrong with my car. They came back with 2k worth of things needed. Got a second opinion and it was just the brake rotors cost $300 for labor and parts..... so clearly first team Honda clearly lied. They also said my car needed an alignment. Which it did not. I should have listened to the reviews. read more

I came here because I had an oil change technician named Dan that changed my oil. While doing so he said I had a massive oil ( his own words ) and recommended a valve cover gasket front and rear with an adjustment! So after a few conversations with the Emely, who works here gave me an estimate and then set me up with a appointment to get the work done today! I arrived at 12:45 and check in with Emely, she then says Billy will take over from here. Billy then says to me that he has no recommendation for a valve cover gasket replacement repair! I told him it was recommended by the oil team and the appointment was set up by Emely. He then proceeded to tell me I need a diagnosis ( that is an additional fee )to see what else that may be wrong! I tell him there is some type of miscommunication and he agrees, then he tells me my service contract is not answering meaning they may be closed so even if they could do the work and see if they could find the parts aftermarket because they didn't have Honda parts available that they couldn't do the work unless I wanted to pay for it myself. This information should had been confirmed : 1. The availability of the parts needed to do the work. 2. The service contract being available to answer any questions, which was closed today! Emely told me when I came in today they (Honda Dealership) would call and verify the information they needed. She even printed the labor price to do the work and handed it to me! So the appointment was confirmed!!. Like I said I arrive only to be told nothing could be done because the service contract couldn't be contacted and I am not paying for work when I have a service contract to cover most of the labor costs! So today was a complete waste of time and money, I could have been doing something else with the time I wasted here today! Billy Smith the advisor of guest relations told me in his own words " I could have left your car here for 3 hours before telling you that I couldn't do the work, the glass is half full"! His words to me were very unprofessional and under no circumstances should have came out of his mouth. This is a professional setting and that is mo way to talk to customers! And he is in guest relations? Wow!! So needless to be said I didn't get anything done today because there is a major issue with communication at first team honda!!... I have been bringing my vehicles here for years and it seems like the customer service is failing their customers!. Let me add, at approximately 4:05 pm, I got an automated message stating that my vehicle is still being serviced and that they would update me as soon as they can. Mind you I was at home and my vehicle was parked outside in my driveway in front of my home!!.. this does not seem right to me, somebody should be held accountable!!.. read more

First Team Honda - Oh Yeah!!... - Car Dealers Near Me - Chesapeake, Virginia

I bought my first car here in 2008. It used to be a good business however they have neglected several of our cars recently while being worked on. They left one car unlocked on their lot overnight and it was completely torn apart (all the papers from glove compartment thrown around while etc. while looking for valuables to take. When I told them about this they just kind of shrugged and were like "oh well". Now I pick another car up to find its windows were just left down by them. If this is the type of outward car for the cars I can only imagine the neglect going on under the hood. Go anywhere else for service read more

Z was super helpful and super patient especially since I had my kids with me 5 stars !

Z and Chris took great care of me 10/10 service. I did not feel compelled to make a hasty decision, she patiently waited for me to go through my options for over two hours. She is a phenomenal sales professional. I left happily driving my Honda Civic ! read more

It's now clear to me why this dealership has such low ratings on Yelp. My experience with their service department was incredibly frustrating. I called to confirm an appointment for brake pad replacements and requested to add a wheel alignment. When I asked for an estimate on how long the service would take, the representative replied, "Oh, I can't tell you that." Seriously? You don't know how long it takes to replace brake pads and perform a wheel alignment? I mentioned that I had just been in the previous week for new tires, and during the multi-point inspection, they recommended replacing the front brake pads. Yet, the representative insisted they "still need to assess." After pushing for a time estimate, she finally told me it would take about an hour for the wheel alignment and three hours for the brake pad replacement. Honestly, after this experience, I'm seriously reconsidering whether I'll bring my car here again. read more

Service Don't bring your vehicle here for service. My car isn't driving smoothly as it was before I brought it in. And there are a few other things wrong. I brought it back in for them to look at my car and they tell me there's nothing wrong with it. I read over some google reviews and read quite a bit of bad ones; one for example had the same issue I had and she mentioned she had to speak up for herself. She got other people involved that were in the upper ups that worked in service and come to find out something was wrong with her car!!! And that it wasn't properly looked at by one of their service technicians here. I know mines wasn't properly looked at as well .. I'm disappointed in the service here. I wish I took my car somewhere else to get serviced, it was driving perfectly before I brought it here. Another review I read said " Be cautious when trusting their diagnostics or fair services --I no longer do." I agree, I no longer trust anything they do here in their service department. This is unacceptable... you bring your car in to supposedly highly trained people just for them to mess your car up and they don't properly look at your car so the issues can be addressed. read more

My husband warned me about this place but I didn't listen. If you don't want an ex spouse to know your vehicle location or where you are due to a history of abuse from that ex spouse stay away. We had all numbers wiped from the system (or so we thought). They were adamant that the numbers were just mine and my husband's. We had a friend tell us the ex spouse was getting text messages for our vehicle. I know we are not the only ones this has happened to. One day someone will be found dead and this place will have blood on their hands. Either they are too lazy or too cheap to update their system to ensure customer safety. Either way they don't deserve your business. read more

If you are a first-time car buyer... PLEASE go see these awesome folks. ZARIAH was an absolute pleasure to work with from the moment she said Hello. She was knowledgeable, patient, and friendly. She never pressured and was able to answer all questions and concerns. Mark was also amazing at getting financing, which was affordable and at a great rate. Ron made the virtual closing process painless and time efficient!! I highly recommend this dealership. read more

First Team Honda - Car Dealers Near Me - Chesapeake, Virginia

Very welcoming and homey environment! Even have a cinema lounge area! I was greeted by the lovely Eli (Elijah). Marcellus was very informative and conducted himself in a comfortable manner that made me feel at ease. These two together make a great combo! I don't recall coming to a dealership and feeling so confident and comfortable. They were honest and truthful : giving me pros and cons on some suggestions for my Scion as well as whether buying another vehicle was practical for me at the time . My schedule is ever changing due to some personal events and dual job schedules, yet they were able to accommodate me. I enjoyed my time here and look forward to future visits ! read more

Oil change appt at 945 on a Wednesday. 430 no oil change yet. That is unacceptable as far as I'm concerned. Picked vehicle up at 445 with no oil change. I needed my car. I won't be back. 2 stars only because the service advisor staff was very nice and apologetic. Won't service my Honda here for any reason . read more

I would not recommend First Team. They blamed the problem with my Civic on the aftermarket exhaust. I had to take it to another shop where they discovered that it was actually a transmission, torque converter, problem. Lazy. read more

What do I have to do to get them to call me???! I've texted, I've called, their phone lines have been down all day whether I dial service or sales. Just Standard service for anything Jax Not happy. At all. read more

The "free state inspection" offered by this service department is why the state of Virginia should discontinue state inspections altogether: annual inspections give service departments the opportunity to rip off the customer. That isn't an issue unique to First Team Honda. However, when they wanted to charge EIGHTY DOLLARS to replace a pair of windshield wiper blades (when only one wiper was "torn"), I knew I was never going back to them. I offered to bring my own new wiper blades and replace them myself to complete the inspection but, of course, they "didn't have time" to reinspect the vehicle, even though it was several hours from closing. read more

DO NOT come for the garage! I bought my car from Perry Subaru which promised free inspections for life. The subaru side can no longer schedule inspections so I came here. The insisted the control arm needed replaced and I neeeeeded my car back by COB so I said go ahead. Next thing I know they're calling saying the knuckle snapped when they took it apart! Which seemed unlikely so I started calling around to people I know who are knowledgeable. They also said it seemed highly unlikely a knuckle would break like that. First off whenever I tried to call back to the garage it was IMPOSSIBLE to get through. It would ring and ring, even the operator could not get ahold of anyone. I asked them to stop work so that I could find another option since their price was astronomical. The next morning when I call them with another mechanic on the phone line they have completed the work I asked them to stop. After everything they offered a 20% discount. Additionally they said my rear brakes and serpentine belt needed replaced immediately! I did not authorize them to do that work because my father is more than capable. Also my fram oil filter was leaking and which I said ok because it was free. Now my Dad has the car apart and they did NOT change the oil at all it still has the fram oil filter on with my dads handwritten date from the last oil change!!! (When Honda assured me multiple times it had been changed!) when he was replacing the brakes he noticed they tore the boot on the one they had taken apart to replace the control arm. They also reassembled it with the WRONG BOLTS! They are too short and barely long enough to thread and hold the brake caliper in place!!! I am extremely lucky the whole thing didn't come apart while driving! Not to mention numerous bolts were cross threaded and the posts had to be replaced. I've never had such shoddy and untrustworthy repairs in my life. You couldn't pay me to risk my safety with these charlatans again read more

The level of incompetence is through the roof! Sales team has no clue how to do their jobs. Went in to buy my lease and they told me thats not allowed Went to the other dealership nearby and they got it done for me quickly. What a joke read more

Zero stars!!! This place is a complete RIPOFF!!!! They told me I needed over $3000 worth of work done and I took it to another mechanic for a second opinion and only needed new tires! $700!!! Steer clear of First Team Honda they are nothing but crooks! And the service advisors are the rudest bunch of &$@@!!! read more

I had an 11 am appointment for an oil change and state inspection. The oil was at 50% so it did not need to be changed. I was asked if I want to go ahead with the inspection. I said yes, thinking 30 minutes. Boy, was I wrong. An inspection here take 1 1/2 hours! What! Wow! Although, everyone has been very nice and polite, I will not be back. read more

Went with a friend to get her airbags changed today, & their level of customer service here is absolutely remarkable. We were greeted at the door by basically everyone who worked there. After sitting in the lounge, we were constantly checked on by everyone who had previously greeted us. Asking if we were thirsty, if we needed anything and informing us of our wait time. Great jobs guys, such a great environment! read more

This dealership is the worst, I bought a car from here and they staright lied to me about the price to get me there. They promised me a price over the phone but once I made the 40 min drive to purchase the car, I noticed the purchase price had the original price not the price given over the phone and by this time I was half way done signing the purchasing paperwork. Once I wasked about this, the sales manager came over and said they would not budge on the price and was extremly aggressive about it. I am not big on confrontation so I went through with the purchase. I hope this warns people about there bullying tactics. Also the car wasnt even there, they had sent it off to get the door painted nd told me it would be right back, after waiting three hours, I was informed it wouldnt be ready until the next day. So I had to call a ride to come pick me up since the ride that drove me there didnt want to wait for the car to show up. This dealership offers lifetime oil changes, which I usually do my own oil changes but because of them taking extra money from me, I felt the need to get some of that money back by letting them do the oil change. I made an appoitment and once I arrived they told me it would be two hours, I quickly asked for my keys back and left. read more

So I must admit I didn't have a great experience with the service team to get my steering rack replaced. However, the manager Keith is by far one of the best management encounters. I have had to go through. He put me at ease and resolved everything even with him going through a tough time hisself. He still put my customer satisfaction as a priority, and for that, I am extremely grateful. He is a wonderful asset to that company, and I hope upper level management sees this and understands how important of an asset he is. He made me go from wanting to completely steer clear from the entire first team company to actually retaining a customer and because of him I will likely be back to give them another chance. If needed in the future. read more

Let me start off by saying I have had my vehicle from first team since 2015. I bought my car right out of high school and was naive. I was told that I could come in any time for an oil change and did not need an appointment. I quickly learned that meant waiting 3-4 hours, and even with an appointment the wait is at least that long. Secondly, I had my brother check my transmission recently since I could feel it shifting a bit harder than usual. Come to find out, the cap was missing off my transmission and my brother found it sitting right underneath. I go to Honda and they pull out paperwork saying that they noted in my file that it was missing in 2020. So the cap has been off since then even though they had been the only ones to service my car since I got it and there is a "multipoint inspection" at every oil change. Not likely. I have tried multiple times to reach out to managers and other staff to understand my warranty better to see what I can do and have not received any returned phone calls. At this point, I do not care if my warranty is voided. I will take my car somewhere else to have it serviced to protect my investment. Warranties are useless if it's the dealership that messed up the car in the first place. read more

I was interested in driving a Honda CR-V hybrid and a Toyota RAV-4 hybrid. I had e-mail and text discussions with a rep. We were to drive a CR-V and then go over and try a RAV-4. When we arrived, NO ONE knew of my requests. They did read the e-mails I had completed and then found out there were no CR-V hybrids on the lot. We then went over to First Team Toyota to see about a RAV-4 hybrid and they did not know we were coming, nor did they have a RAV-4 vehicle on the lot. This experience was insulting and no one really was that concerned. A manager at Toyota did apologize, but it was too late. I would NOT recommend this dealership at all. read more

This review is long overdue. I came here back in August to purchase a new vehicle since my 2003 Corolla went out on me. I browsed online using Auto trader and I came across a pre-owned 2011 Corolla. There's a Toyota dealership up the road but the car I really wanted was right at this Honda dealership. I got to the dealership a little bit before opening time so I can browse the lot and see what other cars were there and a sales rep walked up to me to see if I needed any help, his name was Mr. D.A. Young. Mr. Young let me know that if I needed assistance he would let me know and that he wouldn't pressure me into buying any vehicle and that was a major relief for me. Some sales rep will try to throw any car on you even if it's outside of your price range but that wasn't the case. I told Mr. Young I wanted to test drive the car and we did, the car ran smooooth. It only had 1 previous owner and had 27k miles on it, not bad for a 4 year old car. Since I'm such an impulse buyer I told him immediately that I wanted it and we went inside to get the paperwork started. It came with the full warranty so I don't have to worry about anything for a long time. The whole process seemed a little too easy for me but I'm glad it was. I get my free oil changes and tire rotations. I'm just really glad I decided to go to First Team Honda. Excellent service! #TeamToyota #FirstTeam read more

First Team Honda - Oil change - Car Dealers Near Me - Chesapeake, Virginia

Great Service!! I Purchased the 2021 Honda CRV. My experience was awesome. Everyone was attentive to my needs. Tommy Hancock was the best. He made sure all of my questions were answered and that I was satisfied. I appreciate all that he did. I highly recommend First Team Honda. Thank You read more

I've called to get a new key for my vehicle on 2 separate occasions, just to schedule and reschedule, not their fault. Both times I called, the woman who works in the scheduling department was condescending, snarky and continuously cutting me off when I was trying to explain my situation. I was already feeling flustered by my car not starting this morning and missing work. She added insult to injury and I'm not gonna lie, I wanted to cry after that interaction. If I didn't live out in the sticks (Suffolk) I would go somewhere else. read more

Very disappointed in this dealership from the "fenagling" with price when buying 2021 CR-V to today needing new tires with at 31kmiles. Tires Hankook stated for 70k miles. Left message to be contacted by manager a week ago and they can't bother to return call to discuss. Emailed tire manufacturer to discuss and they said they don't really have a warranty for new cars only those who buy tires from them for repeat business. Another consumer rip-off. Buyer ! read more

I have NEVER met a more rude manager. He did not listen to my family and our need/wants in the car. He came over, basically yelled at us and threw his hands in the air and walked away when we were trying to make an offer. Also, took about 45 minutes to get a vehicle history maintenance report on the vehicle saying they "don't have it" which is interesting considering the day after we bought the car and took it home there is a loud clanking coming from the rear. With that being said, we have called numerous times in attempt to get it checked out, been transferred to the service department then not answered. Moral of the story, don't buy from here. I have had a positive experience at another first team but this one is a joke. read more

Worst dealership service department I have ever dealt with. First I had an issue with my A/C (there was a recall on) & had to pay for it and when it stopped working again very soon after they finally fixed it as a recall issue & never got my money back. Then I take it for the "life time oil change" as I have done in the past and they do other service I did not want and charged me for it! This dealership is very shady. Wish I would have read their reviews prior to dealing with them. Do not recommend this dealership. read more

Literally the worst place you can buy a car. Go somewhere else. Save your money. They treat the lot as if they are private sellers. If your car has a problem it's more tolerable if you buy it from a private seller, but a dealer selling cars with issues, then don't fix issues with their trade ins, they get them, detail them to be presentable then sell you the lemon. They do very janky business. read more

Over 2 hours to test an alternator I already knew was bad, even with an appointment. My service representative apparently didn't believe I knew what was wrong with my car. I was also advised I would have to replace the alternator in about a year because they cant warrenty the brand new one I bought with me. My car is a 2003, and I had a sneaking suspicion they wouldn't have a new alternator laying around :/ Overall this ended up being a giant waste of time - 5 hours total to replace an alternator. I should haven just done it myself and avoided the condescending comments. This is the second time I have had questionable service here. The last time there was a 2k difference between what I was quoted on the phone and what I was billed. I am so disappointed, I have recommended this place several times to others. The service just isn't what it used to be. read more

Unfortunately I read the reviews too late, it was after my car had already been there for service. My wife hit a large rock that roll in front of her on the freeway and flattened her tire but after towing it to the dealership it was determined the rim was also destroyed. We left the car there to go through our insurance because we didn't know if there were other damages we could see. After everything was a go through USAA (they didn't recommend First Team) Honda wouldn't let us order the rim over the phone, we had to drive back to the dealership to do so on a Thursday we dropped the car off the next day I was told everything ordered had been received and they could have things done the next day. So all day Saturday it never got in the shop but they were still talking to us as if it was. Then the attitudes came because I asked if they would have the chance to get my car ready that day (only needed the wheel put on the car. They finally called me back 15 minutes before closing and started the car would have to stay until Monday. I called again on Monday around noon to follow up and was told that my service guy was off today and I should call back on Tuesday. At that moment I'm saying "No! I'm sure someone else is working there today and can surely put a new tire on a new wheel and connect it to the freaking car". She say that she would contact the tech that there today but currently out to lunch and give me a call back, late I finally received the call stating my vehicle was ready for pickup. When my wife brought the car home there was an excessive amount of lubrication around the tire that should have been removed; they changed the oil (maybe) and didn't reset the computer. If you look on Yelp First team Honda has a ton of terrible reviews about their customer service BELIEVE THEM! they just act like they just do t care and don't care that you know it! read more

We just bought our Honda Passport this morning, and my husband and I agreed that we have never had such a pleasant car buying experience! We ordered our car to get the color and interior we wanted. We were told it would be about a month. It was at the dealership in two weeks! Not only that, there we no hidden fees and no surprises. What Keith had quoted us was exactly what it cost. We live walking distance from Priority and weren't treated right. Very happy we landed at First Team! read more

Absolute worst. Do not ever buy from here! Everyone is 100% right on their service department. Completely rude and unhelpful. The only time I took my car to a different dealership they said the tires on my year old car with less than 15k miles were ruined and needed to be replaced...first team did an inspections a few months prior saying the tires were perfect. The other dealership said someone misaligned the car which is why the tires were worn on the inside only. When I called first team, the only place to have services my car before I got this other oil change they told me it was obviously my fault, would not help with changing my tires, would not even offer to check my alignment. 400 dollars later at a different service center...ugh. This place is the worst. The positive reviews must be from employees. Do not go there. You will regret it. I don't trust them with my car now. They lie and are rude to your face, who knows what they do behind your back. read more

I took my Honda Pilot in for an inspection today that was completed by Blake Sparks. The vehicle was rejected due to front sway bar link "has play and fails" (cost $185.03) and the rear shock was "leaking and fails" (cost $482.39). Along with those two items came a list of recommendations totaling $3709.54 (front wipers, rear wiper, brake fluid service, transmission service, compliance bushings, rear differential service, timing belt, and alignment). I declined the work to be done to the car and took it to another facility to be fixed and reinspected. I was informed that the sway bar did not "have play" and should not have been a deciding factor in an inspection. I was also told that the rear shock was not leaking. i saw the guy check it and pull his hand out that had a chalk like substance on it, but was not wet. I received an inspection sticker today after not having any work done because after going through the list provided, it was noted that there wasn't anything that should have been rejected. I hope they did not think they could take advantage of me because I am a woman, but I am very disappointed in my service today and will not be returning. I have always been told a dealership will take advantage of you and this only proved that statement even more. read more

First Team Honda - Car Dealers Near Me - Chesapeake, Virginia

I have been bringing my van here since we moved to this area. I get mixed service everytime. Some of the service people up front who check you in have been there awhile. Some will print out coupons for you. Others won't. Sometimes it's ready quickly, sometimes not. One time I was told the next day but it was ready in 2 hours. So the inconsistencies is what led me to give 3 stars. We have had some excellent experiences here and will continue to go back. Last week a guy helped dh install a new light bulb b/c it was difficult...he didn't charge us. He was just being nice. They have also reorganized the waiting area with tables....hopefully the kid area will get a redo as well. Overall, we like it here and they do a great job on our Honda's. But occasionally they do have bad quote times, and miscommunication when a mechanic calls but the front people know nothing about it.... so it's not perfect. read more

Bought a used Jeep in 2019 and had issues right away, dealership give me free oil changes for life but they can't service my jeep???? then problem with emissions, in 30 days, they were not so nice once there was a problem, said thats what my extended warranty was for, spoke with service manager, he didn't follow thru, spoke with sales manager he didn't follow thru, 6 major repairs in less than one year and I only put 4K miles on it, it has been a very unreliable vehicle and I believe but cannot prove they covered up some of the issues when they sold this vehicle to me due to what was told to me by a jeep dealership that did the repairs, said it should of not passed state inspection but I cannot prove anything but I trust my instincts and the fact they have treated me so poorly that there is more to this than are willing to admit, thats ok First Team Honda, bad karma goes a long way, you will never get my business again and I will tell everyone I know how poorly you handled yourselves, every department I spoke with passed the buck to someone else, good think I bought an extended warranty but my time is very valuable to me as well and reliability too, reap what you sow, bad business does come back to you, lots of bad reviews here, what a surprise, NOT!! read more