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    First Team Honda

    2.1 (70 reviews)
    Closed Closed
    Updated 3 weeks ago

    Services - First Team Honda

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    15 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto engine repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    First Team Honda Photos

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    Oh Yeah!!...
    Trent L.

    I came here because I had an oil change technician named Dan that changed my oil. While doing so he said I had a massive oil ( his own words ) and recommended a valve cover gasket front and rear with an adjustment! So after a few conversations with the Emely, who works here gave me an estimate and then set me up with a appointment to get the work done today! I arrived at 12:45 and check in with Emely, she then says Billy will take over from here. Billy then says to me that he has no recommendation for a valve cover gasket replacement repair! I told him it was recommended by the oil team and the appointment was set up by Emely. He then proceeded to tell me I need a diagnosis ( that is an additional fee )to see what else that may be wrong! I tell him there is some type of miscommunication and he agrees, then he tells me my service contract is not answering meaning they may be closed so even if they could do the work and see if they could find the parts aftermarket because they didn't have Honda parts available that they couldn't do the work unless I wanted to pay for it myself. This information should had been confirmed : 1. The availability of the parts needed to do the work. 2. The service contract being available to answer any questions, which was closed today! Emely told me when I came in today they (Honda Dealership) would call and verify the information they needed. She even printed the labor price to do the work and handed it to me! So the appointment was confirmed!!. Like I said I arrive only to be told nothing could be done because the service contract couldn't be contacted and I am not paying for work when I have a service contract to cover most of the labor costs! So today was a complete waste of time and money, I could have been doing something else with the time I wasted here today! Billy Smith the advisor of guest relations told me in his own words " I could have left your car here for 3 hours before telling you that I couldn't do the work, the glass is half full"! His words to me were very unprofessional and under no circumstances should have came out of his mouth. This is a professional setting and that is mo way to talk to customers! And he is in guest relations? Wow!! So needless to be said I didn't get anything done today because there is a major issue with communication at first team honda!!... I have been bringing my vehicles here for years and it seems like the customer service is failing their customers!. Let me add, at approximately 4:05 pm, I got an automated message stating that my vehicle is still being serviced and that they would update me as soon as they can. Mind you I was at home and my vehicle was parked outside in my driveway in front of my home!!.. this does not seem right to me, somebody should be held accountable!!..

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    2 months ago

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    26 days ago

    Z was super helpful and super patient especially since I had my kids with me 5 stars !

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    5 years ago

    Just bought a Honda CR-V from them and it was a wonderful experience. Todd is wonderful. Super down to earth and easy to talk to!!!

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    Page 1 of 2

    Ask the Community - First Team Honda

    Review Highlights - First Team Honda

    Young I wanted to test drive the car and we did, the car ran smooooth.

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    Southern Hyundai Chesapeake - Home of the 20 year/200,000 mile limited warranty

    Southern Hyundai Chesapeake

    (5 reviews)

    Horrible incident with the service manager... I have been utilizing this dealership for over 5…read moreyears, and I was looking to upgrade my wife's vehicles, but after how I was treated by service, never again...

    Safety issues and verification failures. Documentation exists…read more I brought my 2018 Hyundai Sonata to this dealership multiple times in 2025 for vibration, braking, and steering concerns. Across repeated visits, the following outcomes were documented through service records and later inspection: -The right front CV axle was found under-torqued after a repair performed here. -The left front CV axle was found over-torqued after a separate repair performed here. -Brake work represented as OEM was later identified as non-OEM. -Suspension work was represented differently than what was installed, and symptoms continued. -Multiple safety-critical repairs were followed by minimal or no verification test driving, sometimes as little as 0-1 mile. -Despite continued symptoms, I was advised that "no safety concern was found." Later inspections confirmed otherwise. This matter is now part of an active Hyundai corporate case supported by service records, mileage logs, and documentation from multiple facilities. I am posting this so other customers are aware and so the dealership has an opportunity to address the documented issues publicly. If you are considering this dealership for brakes, suspension, or driveline work, I strongly recommend independent verification.

    First Team Kia - Zoom in for chunk out of the right front upper portion

    First Team Kia

    (39 reviews)

    Ive been getting my kia serviced here for a little over a year now and the service has continuously…read moregetting better. -They offer appointments. If you are familiar with this area you know thats not the case with all the kia dealerships here. No need to talk with a rep unless you want to, go on the kia app and set the appt for all kind fo maintenance and repairs. -Staff has always been very professional. They even send a video of repairs via a link. -You can pay and approve all work online. -Service was completed as expected and on time. -Staff doesnt overwhelm you with additional unnecessary repairs or trying to get you to test drive a newer model.

    I brought my car to Kia after it broke down on the side of the road. I got it towed there. I told…read morethem what was wrong with it and that it needed an engine replaced and they said that they had to contact the other Kia that serviced it to make sure that my warranty was still good. They said they would give me a call back in about two days and two days turned into a two full weeks. So I ended up calling and they said that they did not even check with the other Kia yet about my warranty, which is ridiculous because it's been there for two weeks. It should've been done. Then they called me a whole other week later and told me that my warranty is good but my car still won't be ready for another two weeks . I am only 20 so I cannot get a loaner or a rental car so I have been without a car and without working for a month. Don't recommend going here. My car has been there for a whole month. It's ridiculous. They never answer any of my questions. They take too long to do everything.

    First Team Auto Group

    First Team Auto Group

    (2 reviews)

    Be very wary about VW's. NEVER finance through them. They screwed up my account for a year. They…read moreshut off my autopay and inactivated my account due to their mistake. After a year of dealing with people in CS that had no clue how to fix it, they finally corrected their mistake, but I still had no account to pay. Then the repossession threats started. After paying by autopay for 3 years, them inactivating my account they wanted a year's worth of payments or they would repossess. I ended up writing them two years worth of payments to pay off the 0% loan so I would NEVER have to do business with VW again.

    If I could give them zero stars I would. I called into their call center with a water leak issue in…read moremy truck. This company was recommended by a friend. I asked the call center scheduler if they did this type of work and if they would service my Ford. He said yes. Then apologized for having to make me wait for a week and a half to bring my truck it. I was scheduled to drop off which I did last night at Hampton Chevrolet. I got a call this morning saying they don't do water leaks. They gave me the number of a water leak guy who told me he worked for all of their dealerships. Now I have to go to the guy an hour away after wasting half a day going back and forth to Hampton Chevrolet. All I got was, "I"m sorry the call center schedules our calls and they don't know what we do." When I called the call center to complain they put me on hold and sent me to voice mail. When I asked to complain at the dealership they said the manager was out, but I could look around for the Sales manager. No thank you. Horrible service.

    First Team Honda - car_dealers - Updated May 2026

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