To start off, my husband had a great experience buying with Malachi, this review has nothing to do with him. This is for the service dept. We brought our truck to the service department to get a new key made and to get a part replaced that was triggering the check engine light. We brought the truck in on Tuesday morning. We were told that the truck would be ready later that day and we would get a call to come pick it up. We didn't hear from them all day so we called at around 4:30 to check on it. The woman we were talking to said that she would call right back when she found out the status of the truck. We didn't hear from her until the next day, which is extremely unprofessional in my opinion. She said that they didn't have the part, but we can leave the truck there until they got the part. About a week goes by and we don't hear back, so again we have to call to check the status. They still don't have the part so we went and picked up the truck and they told us we can take it back once they got the part in. When we went to pick up the truck, we asked about the key that was supposed to be made and it wasn't made. The woman said the key guy hasn't come "in a few weeks" so it wasn't made. We know this was a lie because we were previously told he comes every Tuesday. But whatever, we still took our truck home waiting for the part to arrive. About two or three weeks go by and we still don't hear anything from them so of course we have to call and again check on the status. The person who we were talking to said there wasn't even an order for the part for our truck and he would call back on Monday. On Monday we got a call saying that we can bring the truck in on Tuesday. We brought the truck in on Tuesday and got a call on Thursday saying the truck was done and ready to be picked up. But of course the key still has not been made so we have to leave it there again until Tuesday. It's currently Tuesday and we just picked up the truck that is supposed to be fixed. As we're driving home, the check engine light pops up again. I can't believe we waited to long and did so much for our truck to be fixed and it's still not fixed. This is 100% their responsibility to fix, however we are beyond frustrated with them so we will be taking our truck elsewhere to be fixed. read more

So today I was scheduled for an oil change, so I dropped my car off at 1130. A few hours passed an I hadn't received a call so I called. First time I called I got forwarded to the department because they were not answering in service. No one answered. So I call again got forwarded from sales to service again then a woman answers saying I can't help you but the girl who checked you in early can, but she been talkin to a customer for 30min so u gonna have to wait she said. I then said you can't tell me the status on my car . And she was like no. so I hung up on her an called again. Every time I called the line said u have been forwarded to voice mail.after calling them 7 times someone then answered and forwarded me and service still did not answer. So I was like let me go show my face .... so I went up there an the same girl who said she couldn't help me was no help and then as I got irritated with her she was like oh they are still working on it. Then i was told 20 min. Right when I got down the road they said it was done. They have terrible customer service . Let's not even talk about the time they took my car and was riding around for 12 miles ...... I would not recommend this location.i wouldn't even rate them a one star but I don't have a choice. read more

I have been bringing my van here since we moved to this area. I get mixed service everytime. Some of the service people up front who check you in have been there awhile. Some will print out coupons for you. Others won't. Sometimes it's ready quickly, sometimes not. One time I was told the next day but it was ready in 2 hours. So the inconsistencies is what led me to give 3 stars. We have had some excellent experiences here and will continue to go back. Last week a guy helped dh install a new light bulb b/c it was difficult...he didn't charge us. He was just being nice. They have also reorganized the waiting area with tables....hopefully the kid area will get a redo as well. Overall, we like it here and they do a great job on our Honda's. But occasionally they do have bad quote times, and miscommunication when a mechanic calls but the front people know nothing about it.... so it's not perfect. read more

Had an oil change and tire appointment. Arrived on time, check in was smooth, was told wait time would be 1.5 hours. Ended up only being 1 hour 15 minutes. Go out to start the car and the battery was dead. They checked the battery and said it needed to be replaced. Pricey at the dealership with installation, but they would give me a discount for being a veteran. Five minutes after I sat down they let me know they would cover the cost of the battery because we only had the CRV for 11 months. It was a 2016 and they did not have to do that. I was very happy with the customer service before that happened, even more so now. I should also note that I drive 25-30 minutes to get to this dealership and it is well worth it! read more

I was super happy with the customer service I received. The sales manager Frank was professional, and had a lot of brand knowledge. The buying process was painless. My salesman Andrew was super friendly, and professional as well. I would recommend First Team for a great buying experience. Looking forward to purchasing more vehicles in the future! read more

So I was told by sales manager Tommy that the only person to speak with about situation with my truck is the GM Michael-Toohey. So on 4/19/22 I left a message for him so when he came in on 4/20/22 he could look into situation and call me back. Nope I called on 4/20/22 left two more messages and then third time calling spoke back to Tommy sales manager and he informed he's not gonna call me back since I blasted them and said I was getting a lawyer. Now I stated I informed if we can't get to a resolution then I will look into one there's no threat and me stating facts is not bashing. Bottom line is the vehicle I was given had issues and I'm not saying they knew upfront but I made it clear from day one of receiving it that there was issues. If I took my car to service and in sept your saying exhaust now same issue and now it's transmission either you really don't know or no repairs were done. I am not responsible for repair when I got it this way I'm just asking to see what will be done will you fix it or place me in another third row truck? I'm paying for a vehicle that has issues and not sure how long it will hold up and I can't get a call back from the GM with a yes we will assist or a no we won't but to ignore me is not the professional way to handle situation. I was clearly told any issues that's been documented will be serviced by them since it was issues when I purchased now no one is upholding that statement. Seems they said anything to keep the sale and pass me along but hey here we are yet again because problem was never resolved. I understand it's a used as is car but when I drove off lot check engine light should not have been on. That vehicle should have been inspected from top to bottom before being sold. Just own the situation and resolve it. read more

I purchased my vehicle from there so I felt safe getting repairs done. They claimed my car needed other repairs when my car was running fine. I bought my husband back with me and the energy changed. If you are a woman, or a senior citizen, Don't go up there alone because they will rip you off. My dad went for an oil change and when he got home, the oil was leaking in his driveway and the gasket fell out and the oil was black because they never changed it. I'm warning you, don't take your car there you will regret it later. They tried to sabatoge my car. The service center is all about money. Take your car across the street to Dellinger's Tire & Auto. I also recommend Dail's Auto off of Victory Blvd, THEY are good honest ppl and they are making the most money because ppl are being referred to those two businesses. The entire service repair employees at First Team Honda are crooks. And crooks never win. read more

I went to buy my wife a car and I found this used 2020 Pilot at First Team Honda. The Internet price on all three major sites (Truecar, cars.com and Autotrader) had it listed for $30,900. Great price indeed so I sent my info in via website that evening and received a call the next morning from the dealership. The first thing I did was confirm the price and then the availability and the sales consultant said it was available and the price was correct. So I took off work and drove up there and again before I went any further I asked the sales consultation who greeted me the same question and I was told the same answer. So I'm getting ready to test drive the car and for the third time I asked if the price was correct and sales consultation went inside to double check and get the keys and for the third time I was told the price was correct. So Im sitting down getting ready to start the paperwork cause we had a gentlemen's agreement to buy the car after my test drive and the sales manager Jay Brown came up to me and said sorry, the price is incorrect and it was a mistake, the car is $38,900. So I kindly explained to him that I inquired three separate times about the price and I was assured it was correct three different times as it was the special internet price. He basically told me I was out of luck and wouldn't not honor the agreed to price. Bad business. read more

First Team Honda - Car Dealers Near Me - Chesapeake, Virginia

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The salesman D.A. & the whole First team are not trust worthy or honest. They sold a car to someone else when I was already there first in line for the 2013 Honda Civic Si. I did everything they told me to do & they turned there back on me & sold the car I was supposed to buy. HORRIBLE EXPERIENCE AT FIRST TEAM HONDA & with the salesman D.A. WHICH IS HIS INITIALS . I have test drove the car & expresses my feelings about the car. HE WAS TRYING TO GIVE ME A RUN AROUND OF WHY I COULDNT GET THE CAR THEN COME TO FIND OUT HE JUST TOLD ME THEY SOLD IT. SO FIRST OFF HE LIED ABOUT IT FIRST. read more

Great customer service. Andre and the finance team were great. No pressure sales. Seamless financing process.

I must say out of many car buying experiences this was definitely the best! D.A. Young and the Sales Manager Mark B. are such a dynamic team! Great atmosphere, great company, smooth transactions, and great price. Thank you!!! read more

horrible customer service!!! called to ask simple question and they just hung up on me in the middle of my question. very unprofessional and no manners whatsoever!!!! buy ur car somewhere else! read more

Bought my car here last year & was happy with the sales side of First Team Honda. But the service side is HORRIBLE! I've come here 3 times now & have talked to the service manager about the rudeness of the employees but I'm not dealing with something I can easily change. I am switching my services over to First Team Toyota! read more

I recently asked several dealerships that work with the USAA Car Buying Program to call me. First Team Honda called me the second day and I told them about a bad experience I had with First Team Kia they assured me the experience wouldn't be the same. That same day I bought a vehicle from Hall Mazda they were excellent. It is almost a week later and First Team Honda is still calling me back. A woman named Stacey just called and I told her I bought a vehicle already and I am very sick so please stop calling me. She replied with "rude" and hung up. Glad I didn't purchase a vehicle with them who knows how I would've been treated had something gone wrong. read more

I purchased my car here a little over a year ago. I was pleased with the sales experience, they were not pushy. However, the service has been horrible. I purchased the car care package so I continued service here. After my first encounter I voiced my concerns to the service manager. Second time I wen to the general manager. The next service appointment was somewhat better. Then service went back down hill. I asked if I could take my car to a different dealership with my car care package and was told I could not. My car had a recall so I took it to Checkered Flag Honda and received EXCELLENT service. While I was there I asked if I could switch my car care package to their dealership. They said absolutely, I just finished my service appointment with Checkered flag and my second experience with them was just a great as my first. They Care! First team, treats you like number, I look at the top of their head while they talk to me about my car. I sit in the waiting area and listen to the service advisors lie to customers. Someone will call on the phone requesting an appointment and they tell them to drop it for the day. Someone walks in off the street with no appointment "the technician is working on a car and you are next." I shake my head in disbelief. Scheduling an appointment doesn't matter, I sit for 3 hours for an oil change. I walk-in at 7:30 for first come first serve (that is their process) I still wait. The service advisors do not schedule well! I get my oil changed and 4 out of the 5 times I had to return because my tire pressure light come on after they change my oil. It makes no sense. (this did not happen at Checkered Flag) read more

The customer service in the Service Department was horrible. The Techs that actually work on the vehicles appear courteous, however the ladies working when you first come in the door are not customer service oriented. It was one of the most unpleasant customer experiences that I have encountered in some time. I did need my vehicle repaired, but I promptly brought it to another dealership because of the lack of customer service. They are not friendly, courteous and show lack of any sort of sincerity regarding providing assistance. I was simply saddened by this type of treatment considering they are the closest dealer to me. read more

I bought my new car from First Team Honda. I was very pleased with that experience, except for the lady in the finance department. She would not take "no" for answer for some options she was trying to sell me. I nearly got up and left as she definitely elevated my blood pressure. I gave her a bad review when Honda called, so I felt vindicated. The service department totally sucks. First of all, the wait is just too long all the time, even for just a simple tire rotation. Secondly, for two years now they have consistently forgotten to credit my rewards account until this past time, six months ago, when I brought it to their attention, so they credited my account retroactively. In short, the service department rates poor on time management, and high on sloppiness, and I give them a zero for never including a complimentary car wash that most service departments provide after any work. Take your business somewhere else! read more

I took my 2019 Honda Civic in for a scheduled oil change and tire rotation on january 29, 2020, when i got there to pick up my car i noticed one of my hub caps were loosen so i tried to snap it back on but i couldnt get it on so i went back inside and one of the ladies at the register came out to help, so she came back in to get one of the guys to put the hub cap back on, he came out and put it back on, i got in my car to leave i noticed my oil change status was still at 15% so i was wondering did they change the oil, or as i drive it would change but it didnt, so when i got off work i went back up to the car dealership to the servive department so they could reset it, an inconvenience, since i had an dr. appointment at 4 and i got off work at 3:30 but i wanted to make sure my oil had been really changed, well after my appointment i went home as i was getting out my car i noticed a dent on the inside of my car so i called the service manager Keith Bradshaw and left a message, no return call, i call the general manager Jess Gentry left a message no call back, no nothing. on february 4, or 5 i received a call from Keith Bradshaw he wanted to see my car and he insured me that the following week he would be getting in touch with me to take care of the problem, i havent heard anything else from him i have called and left a message havent heard antyhing. i had the best car buying experience but i shouldve listened when i was buying the car a young lady came in very upset about the SERVICE DEPARTMENT because im very upset with the way im being treated my car did not have that dent before i took it to FIRST TEAM HONDA SERVIVE DEPARTMENT. CUSTOMER SERVICE IS VERY BAD AT THIS ESTABLISHMENT FROM THE HEAD TO THE TAIL. My name is Katrina hurdle and I'm very upset. read more

I've been coming to First Team Honda for a long time to have work and regular maintenance done on my Accord. Most times after service I would receive an email to rate my experience but I didn't get an email this time so I figured I would post my review here. They advertise that they accept competitors coupon but what they didn't tell me was that they won't discount more than $100. I found that out when I picked my car up. I had a lot of work done so I was expecting my discount to be more (the coupon I had was for 10% off). I had work done to repair oil leaks. I was advised when I picked up my car that ALL the leaks were fixed. However, after having soooo much work done and spending so much money to repair oil leaks, my car is still leaking. I called two days later (it had been raining so I wanted to make sure I was seeing new leaks on my driveway) and was told to bring it back so they can check it out. And you guess it!!! I have a new leak that they didn't know about. SMH. Really. Not saying I won't go there again but had to share this experience. read more

Don't go here! Called Sat at 2:40pm asked if could do inspections. Told yes by service on phone then arrived 10 minutes later & told by Dylan (young & nonhelpful) can't do it. Told me those phone calls handled by a third party so got bad info. That sounds like crap to me. That's real nice cannot even talk to the dealership's service dept. directly! Not very helpful! read more

The customer service here is great! My usual Service Advisor is Dianne, but her hours are reduced for personal reasons, so I was booked by Penny. She was professional, helpful and offered polite conversation. When I came to pick up my vehicle, the after-hours cashier was also extremely professional and friendly. I've used First Team Honda for years now and I have never had an issue. Not sure why some of you are having issues with rudeness, but for me, after several years of having my vehicle serviced here, I've had no problems. I'm nice, patient and polite to them, and they are to me as well. read more

The Service Dept is very fair, thorough, professional, and fast. And they have a shuttle service.

I wouldn't buy a car from this place or have service done at a place that does not care about their customers or their employees. How can you trust a company that says they have your back and in the mean time treat their employees like dirt. I know first hand of someone who has a health condition that is keeping him from performing his job. This employee has worked there for 9 years and how they have treated him is horrendous. They have not helped him with his short term disability (which the company offers) and had the nerve to give him a check for a negative 8 hours as a paycheck. They are incompetent in all that they do from the service writers to the office managers. Their bottom line is how many of your dollars can they get. Not only from the customer but also if they can stick it to their employees they will. I would highly recommend never to bring your car to a First Team service facility. If they tell you your car is being worked on by a qualified certified Honda technician, I dare you to ask them to see all the certification of every mechanic they have working there. I bet you can count on one hand how many are certified. All they are good for is lying to the public and taking your money. I think it is the most disgusting display of gratitude for nine years of service and the thousands of dollars this person has made for the company. There are many shady practices going on at this facility and I again do not recommend taking your car there. I also would like to stress the fact that they are making a family suffer. This person has asked for what he has needed several times. Visited the facility even though he should not be driving around and to know avail the help is not available. Then he is handed as I mentioned before a negative 8 hours in a paycheck. All this company is interested in is having a body count in the shop and offices regardless of what their experience or background is in. How safe do you feel bringing your car to a facility? I bet as safe as this employee feels about being able to depend upon what he expects of his employer of 9 years so he can provide for his family. read more

Dealership overall rating was poor. They practically beg you for high rating on their Honda Survey. If they did their job this would not be a matter worth mentioning. I detested the negotiation process and basically you never get a good deal here. Overall i felt rushed into deciding on a car and once the purchase was made the Salesperson failed to take the time to go the features. It was suggested that I read the manual. I understand the importance of reading the manual, but take the time to learn your product so you can better assist your customers. The lady in finance pressure you to buy warranties that are not necessary, Unfortunately i would have to rate this dealership poorly and would not recommend it. read more

After searching all over Hampton Roads for a car...we decided that we wanted to get a Honda Pilot. The only problem was we did not like any of the dealerships that were selling them. We went to around 6. We finally heard about this location. It is a far drive for us, we gave it a shot. So glad we did. Our sales associate D.A. was amazing! We told him what we were interested in and within 5 minutes he had them pulled around front for us to test drive (which was very impressive compared to all the other dealerships). He found us a perfect Honda Pilot in our price range. We went inside to work out the deal. He was professional and honest. We had no problem buying a car from him. The other team members that assisted that day were also very nice. Everything went smoothly and we drove away in our new car. We returned recently for an oil change. We were in and out in a hour and the service was great. The best part about buying from First Team is the warranty. It is a Non-Factory LIFETIME warranty with every New and most Pre-Owned vehicles. Your original Manufacturer's Powertrain Warranty is covered for as long as you own the vehicle no matter how many miles you drive or how long you own it. The warranty is good nationwide. I highly recommend this dealership! read more

This is the best dealership to buy Honda vehicles!! Other places advertise and promote why they are better, but it's only hype. First Team Honda has the best people and price. Ask for Mike Powers, he's the gold standard of sales professionals! read more

I have been buying cars from this dealership since 2006 and things have changed. They used to be the dealership where you didn't have to deal with "car salesmen". They were very family friendly and not to pushy, however that has clearly changed. I went in with my son-in-law recently to purchase him a new car after his got totaled and we were totally scammed. The salesmen was boastful and a huge name dropper - just very all about himself. Little time with the car and mostly doing the paperwork side of things even when we said we were not going to purchase anything that day. He kept saying "we can you out of here today with it". NO, we did NOT want to purchase that day and he did not understand that. He also would give us prices verbally and show us figures for that and then when we went to sign the papers the prices of the vehicle had increased 3000 dollars. They also made you buy the extra warranties and did not offer just the basic GAP insurance, no I don't want to pay an extra 2000 dollars for these warranties when gap is only 899. What a joke. They also verbally quoted us an interest rate of 3.79%, when we actually went to finance it was 5.02%, that is a big difference! We also asked the GM of the store what the "buyer's remorse" or "cooling off" period was, and he again verbally said 72 hours from the time of purchase. Okay no problem, after signing the paper and reviewing it the contract said "NO COOLING OFF PERIOD" - how can the GM of the dealership say there is a cooling off period and then the contract say there is not one. The contract also said that any verbal agreements are not contractual - which is fine, but don't say one thing to get us to sign the papers and then the contract say a completely different thing. Again we were talking about the lifetime warranty such as the oil changes and powertrain warranty. Make sure you read everything and keep asking questions until they give you an answer because they would not answer any questions about how the GAP insurance worked with them or how their lifetime warranty worked. I wish I had trusted my gut feeling and just walked away. After that being said, I think the service center always does a wonderful job and have never had any issues with that side. However, that does not outweigh the fact that they scammed myself and my son-in-law out of money and lied to our faces. I will never buy from them again and hope no one else does either. read more

IMy sales experience last year was pleasant but, I had a lousy experience at the First Team Honda service department. I took my Accord in (that I purchased at First Team) to have the annual inspection completed. I arrived at 2 P.M. and they told me that inspections were done for the day and to come back tommorrow. I came back the next morning at 8 A.M. and they told me it would be a 2 to 3 hour wait. I told them that was unacceptable and walked out. I'll never go back for service or to buy another car from this dealer!! read more

Me and my Girlfriend Donna went there to buy a Civic after being at casey Honda. I was given an internet price and when I got there and showed them THEIR price, they changed it to 1500 Higher and when I disagreed the New Car Sales Manager got up in a fake show of manliness and yelled really loud " Have a nice weekend" grabbed his quote sheet and walked away! What a rude unprofessional clown. They were very busy so I am not sure if he was totally stressed out and working over his professional capacity or just new to the business. Either way, we went to Hall Honda in VB and got a great deal. read more

I bought a used vehicle from First Team Honda a few weeks ago. I liked the sales consultant that I worked with, and the paperwork was pretty simple, and quick. At first I was pretty happy because I let the sales person know I wanted to be under $300.00 a month. The salesperson assured me that I would be under $300.00 per month, and they were throwing in a maintenance package for 3 years/36000 miles. I was pretty happy about that. A red flag went off when the salesman brought me both keys. They were both spares. When I asked him about a key less remote, he went and spoke to the Used Car Manager, and the Manager gave him a card of a locksmith that they dealt with. I was a little annoyed, but I just accepted it. The real trouble started when I got into finance to do the paperwork. I soon realized everything wasn't what it seemed to be. I found out they gave me only $200.00 for my trade. KBB valued my trade-in between $800 and $1300. Needless to say I was dumbfounded when I saw what I was getting for the trade. When I asked the Finance Manager, he lied and said, it was just how they wrote it up, but they took it off the price of the car. When I looked at the price, it was the same price I had negotiated with the salesman. I stopped him, and told him I would accept $700.00. After going back and forth, the Finance Manager said he got me the $700.00. Then as I looked at the numbers for my loan I noticed that they threw in a Maintenance Package, and an Extended Warranty. They both came out to be almost $4,000. I bought the car for 10K dollars. Why would I pay 4K dollars for something that cost 10K. Does that really make sense. After I told him I didn't need either one, the Finance Manager kept pressuring me, and kept telling me why I should get it. He wouldn't take no for an answer. He practically begged me to buy the items. Finally, I told him I would pay for both items, but not at the price he was giving it to me for. He dropped the price, and I signed the paperwork and left. I've never had an experience like that. Someone from their customer relations wanted to know if I would give them an excellent rating. I told her that I had a pretty bad experience, and went on to tell her what happened. She said she would take down my information, and someone would get back to me. That was over a week ago, and I haven't heard anything back from them. Guess they really didn't care that I was unhappy. They pretty much just cared about the sale. I've never had a Finance Manager just straight up lie to me while I was going over the paperwork, and I've never received such a low ball offer for my trade. I would never buy a car from First Team Honda ever again, and I would never recommend anyone buy a vehicle from them. read more