I brought my car to Kia after it broke down on the side of the road. I got it towed there. I told them what was wrong with it and that it needed an engine replaced and they said that they had to contact the other Kia that serviced it to make sure that my warranty was still good. They said they would give me a call back in about two days and two days turned into a two full weeks. So I ended up calling and they said that they did not even check with the other Kia yet about my warranty, which is ridiculous because it's been there for two weeks. It should've been done. Then they called me a whole other week later and told me that my warranty is good but my car still won't be ready for another two weeks . I am only 20 so I cannot get a loaner or a rental car so I have been without a car and without working for a month. Don't recommend going here. My car has been there for a whole month. It's ridiculous. They never answer any of my questions. They take too long to do everything. read more

Ive been getting my kia serviced here for a little over a year now and the service has continuously getting better. -They offer appointments. If you are familiar with this area you know thats not the case with all the kia dealerships here. No need to talk with a rep unless you want to, go on the kia app and set the appt for all kind fo maintenance and repairs. -Staff has always been very professional. They even send a video of repairs via a link. -You can pay and approve all work online. -Service was completed as expected and on time. -Staff doesnt overwhelm you with additional unnecessary repairs or trying to get you to test drive a newer model. read more

My first trip to this dealership was earlier in March this year. My husband and I had purchased a new Kia from a dealership elsewhere. A week into having the vehicle the lights of the door handles would not turn off. We called to see what appointments they had and inquired about the risk of waiting too long that it could drain the battery. They told us to come in. We did and they reassured they would fix the issue. We went to pick up the vehicle the next day and the service department was closed so we went to the front to pick up the key. When we went to get the car we noticed the lights still were on and not turned off. The front desk told us we would have to come back the next day. We did just that. They let us know they were going to have to replace the parts and paint it the same color as the rest of the car. We would have to pick it up another day. We ended up having to pick it up in my birthday and they initially wanted us to pay $150 for the paint. On a vehicle we purchased about 2 weeks prior brand new car. We had them double check the warranty and stated that it would be covered. I was satisfied with the resolution but annoyed that we had to return and take away time from my birthday due to them not initially fixing the issue. Now fast forward to a few weeks ago. I scheduled an appointment for the 13th of December I scheduled it weeks ago. I called a few days prior to ask for a quote for the visit. The lady on the phone was not friendly at all. She asked for my number, name, and the dealership the appointment was for. She then let me know it would be $40 I was surprised and ask her again if that's the cost for the entire visit, and confirmed it was for the 80k visit maintenance appointment. In a stern voice she said "$40 yes it's just a routine visit" Husband and I arrive to our appointment and are told it will be $150 for oil and tire rotation it would only be $40 if we had purchased from that dealership. We asked why the price was quoted $40. They said their call center can give wrong information. We took our business elsewhere. read more

I had an engine replacement done at First Team Kia. The dealership already had my vehicle for approximately three weeks for the repair. On the day I picked up my vehicle, I reported issues before even leaving the lot, including warning lights and a banging sound when going over bumps that were not present prior to service. I specifically asked for the vehicle to be inspected before I drove off. Despite this, I was released the vehicle. Shortly after leaving, I discovered serious safety issues including brake calipers that were not properly secured and a disconnected wheel speed sensor affecting ABS functionality. When I brought this back to their attention, I was told to return the vehicle. I was also informed that the technician who performed the work was no longer employed there. I scheduled two separate follow-up appointments with the service department, and both were not honored. I also consulted two independent repair shops, both of whom advised this was a major safety issue and that Kia should correct it at no cost due to the nature of the repair and systems involved. Ultimately, I had to pay out of pocket at another shop to correct the issues so the vehicle would be safe to drive. This involved critical braking and ABS systems and reflects a serious failure in workmanship and follow-through. Releasing an unsafe vehicle after a multi-week repair and failing to honor follow-up appointments is unacceptable. I cannot recommend this service department based on my experience. read more

I had a very good time and Roy was very helpful. I would tell my friends to check out first team KIA.

Unfortunately a poor experience and a big waste of my time to drive so far to look at a car that supposedly had never been in an accident. The car in question that I drove 45 minutes and had to pay tolls had a clean car report. However upon looking it over it had peeling paint on the door, a back panel also evident that paint had been applied after factory. The surprise was a big chunk out of the bumper that was filled in with like silver nail polish. Come on! Then on trade they offer $500 when it's worth $2k. They call back and offer $2k if I'm still interested. Salesman fine, manager fine...person who followed up annoying because I told them I had purchased another car. Misrepresenting the car is a crime. I would never return or recommend. read more

First Team Kia - Car Dealers Near Me - Suffolk, Virginia

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Service quality was good but First Team ruins the experience by charging a 3% surcharge for using a credit card. The world knows that all pricing already includes a provision for credit company processing fees. Sales department is first rate but don't use their service or parts departments as they will rip you off at payment time. Sad but True. read more

Before I begin this review let me start off by saying that this review is based solely on my opinion and my opinion alone so with that being said let's go!. Where do I start, how about I just start from the beginning when I pulled in the service area of the dealership! An employee by the name of Ronald quickly approached me before I even had the chance to gather my thoughts and tell him what services I was dropping my car off for!. Great start off the back! Once I gathered my thoughts I told him I was here to have my oil changed and gave him my name as he looked it up to verify I was in the 4:00 slot. Once the verification was verified and he asked for my key fob,he then proceeded to take my car and drive it to the service area ( after he showed me to the waiting area and pointed out the refreshment area with vending machines and complimentary coffee and hot chocolate as well as bottled water while I waited!. This also gave me a chance to finish charging my devices so that's another point!. As I patiently waited ( patience is key in any business nowadays with the staff shortage) but I'm sure we all know that! Right? Ok let's get back to this review before I forget what I want to add here! See I almost forgot, but as I was saying Ronald walked by attending to other customers that were there before me but each time he kept me briefed about my vehicle! Before it was completed he brought me out a paper with recommendations that matched my mileage along with the services they rendered. I looked on line at the dealership website to find a $10 off coupon for my oil change ( every little bit counts in my opinion, this doesn't apply to the wealthy Yelpers out there so if this describes you, please disregard the savings tip)!!.. Ok let's close out this review! When Ronald came back with my paperwork work and I was ready to go up front and pay he told me because this is my first time here that this service was free! I said ' Ronald stop playing and he said no he was serious' and I couldn't believe it. I have gotten plenty of oil changes throughout the years and this is the first and I mean the first EVER!! So to top off the stellar service I received and to finish it off with no out of pocket price,what more could I have asked for today? To answer that question, Nothing at all!! Thank you Ronald and First Team KIA for your service today,and you better believe I'll be back and hopefully this review will bring you more business your direction! read more

First Team Kia - Pop up power outlets and usb as well.. - Car Dealers Near Me - Suffolk, Virginia

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This was our third vehicle bought from First Team but first from Kia. Jonathan Duval was professional and genuinely caring; He made the process seamless. Between the Sales Manager, John Privett and the F&I Manager, Levi Whitehead they made every effort for a smooth closing. I would highly recommend this dealership for your future automotive needs. read more

So far so good with the First Team Kia team since moving back to the area! What prompted this review was from my last experience with them - car inspection. I waited in the service line before they opened at 7:30am. I had allotted myself at least an hour & half since I wasn't sure how long it would take. I was then told it could be between 2-3 hours. I still had to work so I had no back up plan. Luckily, they have a shuttle service available if you live close enough, which saved me since no one was available to pick me up/drop off my work things. From beginning to end, all the staff members who assisted me were friendly and nice - great experience! read more

What a wonderful dealership. I first took my Kia to southern Lynn haven Kia, horrible experience, I then at the recommendation of a friend took it here. They took excellent care of me and my Kia, under warranty and replaced my engine and gave me a loaner car for like 2 weeks. Special shout out to Elijah in service so professional and kind, won't ever go anywhere else , even though it's like 40 minutes from me . read more

First, we call a month before our appointment date and reserve tires for our Kia Sorento. The day of the appointment we show up 30 minutes early for them to tell us they don't have our tires to come back the next day and they will be there after 12 and they would give us a discount for the inconvenience, we come back the next day at 1pm and we're told the tires just arrived. We leave our car with the service desk and go look around-waiting for a sale associate to come speak with us about the new Kia carnivals.. NO ONE even walked to us. We looked around for about 30 minutes and then sat in the waiting area for our car.. FOUR AND A HALF hours for tires and a alignment later our Kia is now finished and they wouldn't give us the discount. Save your time, Go anywhere but here!! read more

They've had my daughters car for over 3 weeks and no one is returning her calls. They have a terrible service department

I will absolutely never do service with this dealership again. I went in today to get fuel service treatment and to get some electrical things looked at. When I first arrived I let the tech in the front know and he did inform me of a $179 diagnostic fee if I didn't have warranty. I informed him I should have warranty but wasn't 100% sure and he told me he would check and go from there. I arrived at 0930 and he didn't come back to speak to me until 1230ish. He then proceeded to tell me that I actually was outside my warranty period which I completely understood. So I was prepared to just not do the diagnostic and only do the fuel service. The issue is, he then tells me my balance is almost $600 for today because they were charging me the $179 fee twice for both diagnostics. That's when I informed him that he should have informed me of there being no warranty prior to even doing to diagnostics because we had spoke about that prior to him starting my service. He then tried to give me a run around instead of taking accountability to the fact he didn't do his job properly and I asked for a manager. I had another appointment already scheduled at 1400 in VA beach and needed to leave because by this time it was already 1300. So I sat and waited for the manager and then he came back to say they would take one $179 feet off (never spoke to a manager) and I accepted that in the moment because I didn't have much time left to wait but I think i shouldn't have had to pay either fees because I know the items are broke, I don't need to pay $400 to be told it's broke when I know it's broke. This was definitely the worst experience and my first time even using this dealership. Was even looking at purchasing a new vehicle from there but not anymore. The communication is trash and wait time was extremely long just for nothing. 100% reason I don't use dealerships because they literally scam you out of your money and don't take accountability for their mess ups. read more

First Team Kia Service Team are the best at what they do in my opinion!! Customer Service seems irrelevant these days, but not at First Team Kia. I first walked into First Team, Kia, in November of 2021, as I had just driven from Nebraska to Virginia. The first people I encountered were Jennifer and the Manager named at the time. Jennifer was very busy, She had one customer on the phone, another in front of her, and then there was me. She promptly but kindly handled each customer with care and provided them with specific details concerning their vehicles. For the few short years I have known Jennifer, I can tell you that she cares about her First Team Kia customers and ensures she is doing all she can for each one of them. And let me remember Mr. Jim, the Shuttle driver. He was such a gentleman. Every time I walk through the First Team Kia's service doors, I am greeted and, most importantly, cared for. I received phone calls with updates; the service team is honest about pricing. The service team ensures I have all information concerning ordering a part and the expected wait time to receive the SUV part. They are not deceitful concerning what is wrong with my SUV and always go above and beyond. I speak with Jawan when I go to First Team Kia; he is a man of integrity, very knowledgeable, and tries to help all his customers. If he says he will do something, he follows through. He is kind, truthful, respectful, and humble. I wish all service team members I have encountered cared about my SUV issues and took the time to listen and hear my concerns. If you want a service/maintenance team that will go above and beyond to ensure you are assisted in the best manner (even if it does not want you to want to hear it will be honest. First, Team Kia is where you want to come if you want a genuine service/maintenance team that genuinely cares about the job. At First Team Kia, customers are treated with respect, handled with care, and have remembered the value of accurate customer service. Thank you, Maintenance Crew, for your impeccable job of servicing vehicles daily, and thank you, Service Team, for never forgetting that it is the customer who matters. Dimple read more

The good: Jauan and the desk associates were kind and helpful. Jauan kept us updated on the car and was very polite. The bad: I brought my car in for a couple issues it was having. One was the steering coupler which they covered under warranty the other was a head light that was out. I had replaced the headlight with cheap bulbs from Amazon and they worked for about 3 months before the driver side went out. I bought more and replaced it again thinking the bulb I bought the first time had burnt out. The second set I put in didn't turn on at all. I let them know this and told them it wasn't the bulb but something else must be wrong. I left the car with them for 5 days as I was going out of town. When I came back the service desk let me know the mechanic said the wiring and assembly were fine and that I needed to use their bulbs and not aftermarket. They quoted me $300 a bulb which is just a stupid price for any head light. I argued back that it didn't make sense for it to be the bulb but they were sure it was. When I got home I order some Phillips D1S HID (name brand) bulbs which costed more than the cheap knockoffs I had originally bought. Again those didn't work in the driver side but they did work in the passenger side, as did the cheaper bulbs. After some googling research I found out the headlamp assembly's have a ballast that provides voltage to the bulbs. I swapped the ballast between the driver and passenger side and viola the problem moved. Easy troubleshooting and took less than an hour. I ordered a replacement on EBay and now both head lights work again. I'm irritated that the mechanic couldn't do some simple troubleshooting and just wanted to sell me some expensive bulb that I didn't even need. I would have gladly bought a ballast from them and had them replace it if they had actually taken the time to figure out the problem. Not good service to try to sell a part that a car doesn't need. The only reason I'd return is because of the front desk and the service Jauan provided. read more

The service department is by far the worst I have ever had to deal with. I have a brand new 2023 Kia Sportage and it has given me issues for the past 6 months. Each time the service department claims it's contaminated fuel even though they never send the sample off for testing. They put the fuel in a jar and say "see it's contaminated." One time I can understand, two times I am scratching my head, but three times is complete absurdity! The reality is they don't know what's wrong with it even though it's misfired on the same cylinder each time! I have 28,000 miles on the car and it's been at the dealership 3 times for the same issue and I am on the hook for the repairs! Now I'm fed up and I have contacted an attorney to deal with this. read more

Again. They changed our oil a few weeks back. No one else has worked on it. Now we notice loosing oil. We have had no collisions, no rough terrain. They say there is a crack and will charge us 300$. They were the last ones to do the oil change. I am wondering if it was done by a mechanic as they had said two mechanics quit before this. Buyer beware. read more

First time customer. Excellent service and work. Not the closest KIA dealer. However, much more highly rated.

We bought a telluride here last year after having a pathfinder from banister Nissan for 6 years. What a huge difference in customer service experiences! We had pretty low standards after bannister Nissan but I have to say our experience at First team has been pretty exceptional. We got a fantastic price and a fantastic warranty. We have brought the vehicle in for tire rotations and oil changes and have never had to wait more than 45 minutes as opposed to the 3-4 hours we got accustomed to with bannister. Honestly I had never really considered a Kia before and I'm really glad we decided to stop in and look. read more

I had my car serviced yesterday 10 1822 for oil change and brakes they didn't secure the front dust shield at the bottom of the car and it fell down and it got destroyed and they said it was normal wear and tear, they would of said something about it now they won't fix it and the service manager have returned my callsleft several messages. Bad Business Ps this site wouldn't let me upload my pictures read more

I called for a state inspection, the appointment person scheduled me for an oil change and a tire rotation. Left out the state inspection. I show up for my appointment 30 minutes early, they tell me they can't schedule a state inspection it is first come first serve per day. The service desk told me be in line by 7:10am to get the first appointment. I got here at 6:50am two cars in line. I am still sitting here at 11am. They told me "we didn't expect so many drop offs left over night." How does first come first serve incorporate over night drop offs? How is that first come first serve. This is two days in a row I have sat here for going on 4 hours. Yes they have a shuttle service they could have dropped me off and brought me back, but when you are the first person (or as it seems) in line it is pointless to burden a driver to drop you off to come back in what should have been an hour. I started and finished a book. Both times sitting here. The customer service people are great but company policy is horrible. read more

Ryan D., with Guest Relations, greeted me promptly and was very courteous explaining what my scheduled service entailed. He also advised me of additional services that I should consider, I agreed and went along with his recommendations. It was a great experience and will recommend their service to all my friends. read more

When I was in the market for a new Kia Soul I had dealt with several individuals from this dealership. All were extremely professional, courteous, and went above and beyond to help me. In the end, however, I didn't purchase my vehicle here as the new 2017 stock was limited and they only had the 2018's. I'm confident that if they had the vehicle I was searching for I would have purchased here. Since my vehicle was purchased from a dealership out of the area, I needed to find someone local for service. The choice was easy based upon my previous experience. Today I took my Soul in for its first oil change. Everyone was very friendly and courteous especially Megan and Dan who I spoke to in the Service Department. Highly recommend this dealership. read more

We have now bought TWO new Kias from First Team Kia. What an amazing experience! We were treated with respect. Our budget was kept in mind & we were not pressured into an "up sell sale". Finance Dept was awesome with offering a good and competitive rate. Great selection. Great experience. Great value. Have no doubt our next car will be purchased from First Team Kia. And a BIG compliment to Erik (w a "K") Mauck's enthusiasm and upbeat personality! Made for a FUN experience Highly recommend ! read more

I'm in the market to buy a new EV. I've whittled it down to a Hyundai Ioniq 5 or Kia EV 6 and am ready to buy. I've been waiting for First Team Kia to get an EV 6 in for me to test drive. They called me today to tell me one just came in. I left work early and drove directly to the dealership. Once I was there, they refused to actually let me test drive the vehicle. I was only allowed to sit in it. They said, "we only let serious buyers test drive". Even after speaking to a manager, I was still not allowed to take the car on a test drive. They said it wouldn't be fair to the buyer. This is ridiculous! I will be taking my money and business elsewhere!!! read more

This car dealer sucks they were great as car sales people and getting you to buy the car but once you sign on the dotted line for the car and you get the car it sucks I bought a lemon from them I've had it less than 6 months it's been in the shop three times and they still haven't fixed it and they won't give me a deal on a new car or a used car that I can afford. And they never want to answer their phones and they never call me back when I call them just had a lot of issues with this dealer since I have been there please do not ever buy a car from here. read more

Don't buy from here!!!! They are scammers. They add a bunch of unnecessary fees. $700 really to file paperwork m?

I wish I could give lower than 1 star. The sales person was very nice, but the sales manager Marcus was disgusting. I test drove a Kia Sportage which I would've bought has the dealership come down $2000. They refused to come down which is fine, but the sales manager, Marcus came over with his shoulders all puffed up like he was trying to intimidate me. He was asking where I was getting unrealistic prices and basically what my problem was. I hen explained to him my bottom line and said that is what I can pay and if you can't do it let me know. He stood up very abruptly, cutting me off, and yelled, "Fine Have a great Day. Great doing business with you" in a threatening manner and stomped off. I then had to ask the salesperson for my current car keys and wait for him to bring him to me. The way this man acted was disgusting he acted as though he wanted to rip me off and/or fight me. read more

I had issues twice with the mechanics doing their job right. First time I brought my car in for carbon build up because it wasn't checked during my routine maintenance. I paid over 400.00 to get it repaired. Second time my battery died on me. I take my car in for routine maintenance often, even after the carbon build up incident. I took my car in this time 2 weeks prior to my battery dying. I received a maintenance report card that said everything was good from my original visit. My battery died! I got a jump and took it bk to the dealership just to wait for over an hour and a half. They were going to charge me $115 for a new battery (that I would have paid for at my original visit if my report card said I needed a new battery) and they would cover the service fee, until I asked to speak to a manager. After they gave me the managers name and number (because he would'nt be at the store until two days later ) I waited another 30 min. I was then told they would cover everything and I wouldn't have to pay. The staff is polite but I expect the mechanics to do the checks they're suppose to do. I highly doubt I will be back for any type of service again. read more

My daughter (under the age of 20, 1st time buyer) is in the Navy. She was car shopping for about a week or so and had her mind set on a KIA SOUL. Originally she was working with a newbie sales person which didn't help at all because she didn't know what to ask & when I was texting her ask him this, his responses where kinda like( I don't know). Anyways fast forwarding she leaves and she's feeling discourage because she really wanted a KIA SOUL so being the mommy I am and i'm stationed in Oklahoma i felt bad because I couldn't be there physically for her so i called and ask to speak to a Sales Manager. I was routed to Dilon (I believe that is the spelling of his name) I spoke to Dilon and was upset and explain to him the situation, he remembered my daughter and allowed me to ask a million questions about his vehicles, incentives, rebates etc and was very friendly the entire way also he was apologetic for the sales person. . He told me to have my daughter come back and he would gladly show her the KIA SOULS again. Let me just say this Dilon, your professionalism, customer service and making my daughter your priority at that moment is what made me tell her go back and ask for the sales manager Dilon and he's gonna take care of you, mind you she had just left another KIA dealership in the area earlier that day because she was still shopping around in prices and preferences & the day prior she had driven to the KIA in Virginia Beach. Today July 12th 2016 you put a BIG SMILE ON HER FACE & tears to my eyes (this was her first big purchase on her own). She called me ecstatic , the payments where very very affordable for her age, the interest rate was great, $0 down payment & USAA gave her a great insurance policy. She said mom they detailed my car and filled the tank lol. She posted the pics on her Facebook right away of her new 2016 KIA SOUL titled "ITS MINE". Dilon THANK YOU all the way from OKLAHOMA & also thank you Finance Guy for answering all the questions i was texting her while she was in your office and making you wait :) while we called USAA. First Team KIA in Norfolk my daughter will highly recommend you to everyone looking for a new car along with great Customer Service!!!!! God Bless!!! Oh oh one last thing..... My daughter was in her husbands vehicle at the time she went to Kia, I explained to Dilon that she needed someone to help take back her new car to her home if she did decide to purchase a Kia from him. He said no Problem I'll take care of that and he did. My daughter called me and said mom I made it home safe and the guys from Nissan followed me in my new Kia. The extra MILE, unbelievable :) :) read more

First Team Kia - Car Dealers Near Me - Suffolk, Virginia

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Just thinking back, I was too generous with 2 stars. They failed on THREE separate diagnostic/repair issues. They're incompetent, avoid...

While the staff is friendly, the service department has MAJOR problems. After receiving a promo in the mail for a free oil change to introduce the new dealership, I brought in my Kia. An oil change that would have taken ten minutes at home took ALMOST THREE HOURS. They had to wait for the oil to be delivered for the car despite this being an appointment made over a week in advance. I will not be recommending this dealerships service department to anyone. read more

Absolutely the most incompetent staff I've ever dealt with when buying a car. No knowledge of their product and poor customer service overall. Back when it was Bae I bought a car I brought it into service now that it is first team I have my appointment scheduled for 2 weeks they didn't order the part., read more

First team Kia! Wow they have exceeded my expectation every step of the way. From negotiating a deal, to coming back in for service. Everyone is polite, friendly and more than will to go out of there way to help. The dealership is always clean. I have own over 20 cars and this has been the best experience I've had a a dealer yet! I questioned Kia at first but now I can't believe I didn't give them a chance sooner. read more

My sales woman, Charmin Anderson, and the finance manager, Randall Turk are the absolute BEST!! They both were there for me when I needed them and I will forever be grateful. I have recommended First Team Kia to everyone I come in contact with. read more

Wonderful sales experience! I saw the car I wanted online...went there the next day and was fortunate enough to have a non-pressuring salesperson, Sade, approach me and help me with all the questions I had about the car. The test drive went great and the purchase was fairly easy. Thanks Sade for a great sales experience in finding the vehicle I wanted!! read more

Great service. The guy at the service desk was wonderful!! Nice waiting area too, especially when you have to bring a toddler with you.

I enjoyed my experience at First Team Kia. I am currently not in the market for a new car just yet, but I wanted to see what Kia had to offer. So one day I drove past First Team Kia while out shopping and thought hey its a good day just to look around. A guy came outside said hello I'm Marcus Britt and you are? I quickly said that I wasn't interested right now and not giving any information to be harassed. He then said fair enough we can still proceed. We all know that sales people can be a bit pushy. Also, told him that I was just looking. I don't need to test drive or anything like that. Told Mr. Marcus that I really didn't want to waste his time. He then said that I am a customer and his time wasn't wasted at all. He then said his goal is to provide me with great customer service. He was very knowledgeable about the brand. He then got the keys to a 2016 Optima EX, because that was one of the cars I kept looking at. Told me that I should just sit inside to get a feel of the car, instead of looking through the window. He was very funny and nice. He then gave me his card told me if I had any lingering questions just give him a call. If I have thoughts about purchasing a Kia I would definitely go back to them. read more