I did not think purchasing my first car would be such a breeze! Bryan was awesome & made my…read moreexperience wonderful :) Paperwork took maybe 15 minutes...The vehicle purchased already had 30 Day tags ready upon arrival.Great vehicles at very reasonable prices! If your on a budget, I would highly recommend to check them out. Small Family owned business with 15 years of experience!!!

We needed to purchase a vehicle quickly due to my boyfriend taking a new job an hour and a half…read moreaway. We were looking for a gas efficient used vehicle that we could pass down to our daughter in a few years. We started looking at One Owner Auto and never looked anywhere else. We were greeted by a gentleman named Bryan who was very personable and had all the right answers. He showed us numerous vehicles and offered his unbiased opinion. We ended up purchasing a Hybrid. Bryan made the entire process very easy, with no hidden fees tacked on like most dealerships. There was no back and forth, no shady transactions. We had our tags and title and paperwork completed in about an hour total. The whole buying process was very clear cut and we love the new vehicle! I would 10 out of 10 recommend this dealership if you are in the market for a new vehicle. Ask for Bryan, you will not be disappointed!!!

Family owned business. Honest trustworthy people who do good work at reasonable prices. Will trust…read moremy vehicles with them all the time.

I have lived in the Suffolk area since 2019. I have taken multiple vehicles to their mechanic shop…read more Not 1 time have I ever had an issue with any of their work. I think they are a family owned business; which I love because they have always taken car of my lady & her family when I am out of town or busy. I never write reviews but I had to make time today and show my appreciation for their work and service. Last night, grandmother car stopped in the middle of the road. I was traveling out of town and they couldn't figure it out. Had them tow the car to Suffolk Auto & just as i suspected one the terminals were loose. Simple, easy fix. No charge. So i tipped the mechanic that did the work. Some shady business would have over charged or made up some foolishness to make money. Great Job Suffolk Auto and I appreciate you guys!

As a previous Chevy tahoe premier owner, i was and am VERY disappointed with chevy's service and…read morecustomer service. However, Ford is 1,000 times BETTER than chevy. From the sales room to the service department, they make me feel like family. It's a breath of fresh air, to be able to walk in and EVERYONE greeted me. We bought a 2024 Ford Edge in the beginning of the year, that made me realize that Ford is the BEST ALL AROUND, and it lead me to sell the tahoe and got a 2025 Ford Explorer Platinum and I LOVE IT.. Oh and the Explorer is AMAZINGLY more spacious than the tahoe. God bless you ALL!!!!

Was satisfied with the experience until it came time to put ink to paper and finalize the deal. I…read moreshowed up early to my appointment to sign the paperwork and ended up sitting for 6 hours in the dealership waiting for the process to be complete. 5hours of that time was spent literally waiting around. I ended up staying well past the closing time and was constantly told that it would just be a few more minutes.... Had we not finalized the paperwork on the sale of my trade in and down payment I would have cancelled the deal and walked out. Even when the deal was done, I ended up having to come back due to issues with the paperwork. In addition, never heard from manager when I complained. I'd expect a better consumer experience. Just know when you go that they are not staffed to handle more than one deal at a time. Hopefully their Virginia Beach location is better equipped to deal with multiple customers.

Chad was honest, kind, and helpful, even staying after hours to get my daughter's deal completed…read more I will be referring people to him in the future!

One of the few family owned businesses that actually care about the client. Great experience, no…read moresales pressure. Highly recommend.

Drove my brand new truck in for airbag service. Dropped my truck off 2 hours early and service…read moredepartment put it on a lift and left it there. After not returning my call, I drive there to find out they didn't even touch my truck that I bought from them and now has safety issues that they can't even get corrected. Quick to sell you a vehicle but don't expect much from service department

They have a very disrespectful cashier an older lady with a nasty attitude. She works at the…read morecashier area where you pick up your vehicle after it has been service. They take weeks to get to your vehicle and when you check on the status they tell you the machine said he will give a call whenever it gets in the garage. So unprofessional. They don't fix what they say they can. Lies on the report sheet. Will never take a vehicle there no more!

My boyfriend was looking for a car a couple of years ago (2020). He got a great used car that…read morebrought him alot of joy! He loves that car! So when my step father was looking for a jeep I took him there . He found what he was looking for ! And when it was time for me to buy a car I went there! All of our cars were brought CASH MONEY! And I will continue to use P and W . When looking for a car. A lot of cars to choose from. Brandon and his father (who gave me 40 dollars for a tank of gas ) have always been very nice and able to work with anyone.

The owner was very rude. I asked about financing and he told me he wasn't going to argue with me…read more He'd rather feed his fat ass face vs show professionalism to his patrons. I would never support this business. I just don't believe the owner was that rude but I can also see why there's not one customer in sight.

Update to my first review as I can only leave one review…read more July 1st, 2025 On Friday June 27, I initially took in my 2020 Honda Pilot in for what I thought was a simple state inspection, oil change, and purchase of a used tire on the left driver's (LR) side. The first red flag was the comment of being short staffed. I took my car in at the reserved 9:30 a.m. appointment time. I left my car there to be serviced. I got a call back just before 11:30 am. on the same day for pickup. I picked up my car at 2 and paid for the requested services. I got in my car to leave, and there was a rejection sticker. On the Virginia State Police Rejected Vehicle Certificate my car failed due to tires. The Right Front (RF) and the Left Rear (LR) tire failed the inspection ( see attached certificate). I went back into the shop to ask questions. The receptionist stated that she was not aware that my car failed inspection and apologized for the lack of communication. Next, the receptionist, technician, and myself went outside to my car to explain why the vehicle failed. The technician stated that I needed to replace the Right Front (RF) and the Left Rear (LR) tires. I communicated to the receptionist and technician that I just paid for the used Left Rear (LR) tire, and that tire shouldn't have failed. The technician stated the tire was never replaced (I almost left with the same leaky tire). I told the receptionist and the technician to put on the tire that I just paid for, and I was leaving. I stated that I would get another tire somewhere else and come back for another inspection as they did not have any more used tires that fit my car. I was quoted a price of a little over $400 dollars for two brand new tires. On Tuesday, July 1st, I purchased a brand-new tire on the Right Front (RF) side from another tire shop. I then made an appointment the same day to take my car back to RIDETIME TIRE CENTERS, LLC. since I made the correction that was stated on the Virginia State Police Rejected Vehicle Certificate. When I got there, I was told the tires were not corrected. Basically, the Virginia State Police Certificate was wrong. I needed to replace RF and the LF. I pointed out that I made the corrections that were listed on the Virginia State Police Rejected Vehicle Certificate. The receptionist stated again that there was a lack of communication and confusion. WAT IT GETS BETTER.......There was another gentleman at the counter that said, I am surprised that you came back after the review you left. I stated that I made the corrections listed on the Virginia State Police Rejected Vehicle Certificate, and I didn't want to pay another 20 dollars for a new inspection. Again, the receptionist and the gentleman at the counter when back in fourth with me on the corrections. Again, I pointed out that the failed tires listed on the Virginia State Police Rejected Vehicle Certificate were corrected. The receptionist stated she that she was not the inspector and there was confusion. I asked to have the inspector re-inspect my car since I made the listed corrections. She then stepped away and came back stating the inspector refused to re-inspect my car, and my 20 dollar state inspection fee was going to be refunded. I then stated to the receptionist and the gentleman at the counter that this is why RIDETIME TIRE CENTERS, LLC. has a 3.8 review and left. I will be contacting the Virginia State Police regarding the invalid Virginia State Police Rejected Vehicle Certificate along with the BBB. Customers beware of RIDETIME TIRE CENTERS, LLC. 1st review - June 27th, 2025 1. Inexperienced technicians. 2. Communication to the front desk and the customer is severely lacking. 3. Staff is short-handed, so the work is being rushed. 4. Check the work before leaving. You could leave without the work being done.

From the owner: RIDETIME can assist you with a fresh start. We can work with a variety of past credit or lack of…read morecredit problems. Getting your credit approval for a car loan is quick and easy. Generally all decisions are made while you are at RIDETIME and you can ride the same day with a loan payment plan that matches your payday.

As I was calling around to find a place that offered same-day car inspections, I was pleasantly…read moresurprised that 17th Street Automotive offered scheduled appointments for inspections with same-day service. Normally with car inspections, I have to drop my car off at an auto-body shop and pick it up the next day due to the "first come, first serve" policy but I didn't have that option so I booked an appointment with 17th Street Automotive for the same day. As soon as I walked into the office, I was happily greeted by Kristen and another worker. They both were extremely pleasant and personable. I was quoted a service time of about an hour and a half and was offered beverages while I wait, which was a very nice gesture. My state inspection was completed after an hour and a half, just as they quoted me. Kristen was very informative with the things they found during the inspection and with how amazing their customer service was, I would definitely return to get my car serviced with them. I was given a free car freshener once the service was complete and told them I would tell everyone I knew about the exceptional experience I had with their business. If you are looking for same-day inspections or in need of any car services, I highly recommend checking out 17th Street Automotive.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.