Took an 18 year old Prius to Mike's in VB to fix a side impact from a lane change scuffle. Vicki…read moretook care of everything. The Prius is back on the road, safe and sound. Not in a junk yard like the insurance company wanted. Thanks again Mike and Vicki.

Mike's Paint and Body Shop did a FANTASTIC job on my Hyundai/Tucson's rear lift gate! It looks…read morejust like new! I couldn't be happier and they also washed and vacuumed it for me! I HIGHLY recommend Mike's Paint and Body if your car has a boo boo like mine! Mary I

I would give 10 stars if I could! From start to finish Bay Custom website and…read morestaff have been phenomenal! This company is extremely professional and poised with both knowledge, their flawless finish and customer service. Truly, want to give a shoutout to Deidra and her team! Thanks again.

Used this company after my daughter was involved in a collision based on the reviews and proximity…read moreto her since I am about 7 hours south. They were able to get the truck in quickly for an estimate and within a week for repairs. They completed repairs in the time frame they provided at the cost of the estimate without additional costs, even mounting and balancing a new tire provided to them for the damaged one at no cost. Overall, very satisfied with the work and being able to handle everything remotely.

Very professional does a great job. Corrected a crappy repair done by Checkered Flag Toyota for me…read more My insurance paid Checkered Flag and then I had to repay out of pocket because the dealership refused to honor their own guarantee on their work. My husband noticed some minor issues like buff marks on my vehicle at pick up at Mike's and they actually took it back and corrected the minor issues. Very satisfied. It is like night and day how much better Mike's was than the dealership the whole way through the experience.

Mikes Paint & Body II…read more Overall 3/5 Breakdown: Customer Service 4.5/5 Repair 4.8/5 Online System 2/5 In summary, my experience with Mike's Paint & Body was average; I was neither disappointed or extremely impressed. To begin, I do want to highlight how great their customer service was. I was very happy with how professional & courteous they were throughout the entire repair process. I was given a timely estimate and tentative date within 48 hours of my car being checked in. I think the cost estimate provided was pretty accurate and fair. To chronicle everything, my vehicle was checked in 10/28/2019 and I received my estimate 10/30/2019. When work commenced, I did not know what to expect. The estimated completion date given to me was 11/13/2019. All was well leading up to this date, I received generic text updates mentioning my vehicle being on track for completion on time. That remained the case up until 11/8/2019. I was informed a new estimate had been made and that the work being done on my vehicle would now complete on 11/20/2019. No big deal, I understand an estimate is just that: an estimate; things come up, no worries. From there on out, the text notifications stopped. There was an online system you could check which had the latest information on solely the estimated completion date. This had been updated to 11/20/2019 accordingly and never was updated again. I found myself having to call for any form of an update on my vehicle's status. As the new completion date neared, I called just to make sure all was well and was informed my vehicle was still on track for completion. It was reported that all was good to go and that I would receive a call when my vehicle was ready. The day of, I wound up calling myself around 3:30 in the afternoon because I hadn't heard anything all day and the shop closes at 5pm, so I wanted to ensure that if my vehicle was going to be ready that day, I made the proper arrangements to arrive and pick it up. When I asked, the front desk did not know the status of my car and asked if they could call me back shortly with an update. I agreed and patiently waited for the update, which eventually turned into another delay. My new date was 11/27. I went through the same process again, calling when I hadn't seen the online portal updated, seeking updates on if everything was still on track, and calling the day of pickup hoping that the work had been completed successfully. Once more, it was not and I was delayed again another week (12/4). 12/4 came quicker than the rest of the previous potential dates because by now I was questioning why the online portal hadn't received any updates, why I was no longer receiving texts, and how my original estimated date of completion was so severely underestimated. Once again, my date was delayed to 12/10 for completion. On 12/10, I did not call to check progress with my car. I did not receive a call from the shop with any updates. The day after (12/11) I did not hear any updates from the shop, the portal still had not been updated from 11/20. Finally I caved, 12/12, I called for an update. Finally good news: the car would be ready by 5! When I finally did receive my car back that day, looking at it, you wouldn't have known it was ever in an accident (which is all I could really ask for). They did a very good job, detailed my car and made me feel like the entire process was worth it. The employees at the shop were very nice to me as always and at the end of the day, I left happy and impressed with the work they'd done. One of my concerns was the paint service, I saw some reviews saying that their paint jobs had been hit or miss when it came to blending, but in all light, the paint job seems uniform. The only other complaint I could make was: aside from the collision damage, I had no other car troubles before. Within 24 hours of driving my vehicle, my TPMS light came on for a tire that was not impacted by my collision which was odd so I had to resolve that. I also came across an open bag of Doritos in my center console which was not mine because I very rarely eat in my car and definitely did not have a bag of chips in there before I brought it to the shop. I disposed of this and called it a day. Almost 72 hours after the pick up on 12/12, I am happy to report no other issues have come up, the car is in very good working order, and still rides just about as smooth as it did before the accident, and overall, I am happy with the service I received from Mike's Paint & Body II.

Last week of July I was in an accident with my 2009 Dodge Charger. I had substantial damage on the…read moredriver side of the vehicle. Nansemond Auto Body did the repair. They gave me estimate to have the work done by 8/14. Deborah, whom stayed in contact with me on status throughout the process was terrific. She went out of her way to make sure my vehicle was done on-time. The quality of work, including the paint job was excellent. The vehicle looks and rides as good as it ever has. If you are looking for quality work with excellent customer service at a fair price then Nansemond Auto Body is the place to go. Sincerely, Don Mushrush Smithfield, VA

I do not know how this place has such high reviews. The communication is terrible. You call and…read moreleave several messages but nobody calls you back. The time to completion on the work is bad, and the quality of work is sub-par. In my case, the work was incomplete. They re-used damaged parts on an insurance claim job. Additionally, incorrect replacement parts were used. When I was told they would reach out to the insurance company to get an adjustment for correct parts, it was apparent they did not because the incorrect parts were used. This was frustrating because I was told they would contact the insurance company to get the correct parts authorized before starting the work. Then, I kept calling them and my insurance company to get the issue resolved. The insurance company called them and told them to submit an adjustment. After I called the shop weekly for two months, leaving messages for the mechanic, I decided it wasn't worth the frustration. During this time, I was contacted once and told they were busy and they'd get around to it. To top it off, the wrap job they did bubbles when the temperature drops... When I gave them many opportunities to fix the poor and incorrect work, I was blown off each time. After several months, I decided to cut my losses because it wasn't worth the frustration. This is the worst vehicle repair experience I ever had. Do not take your vehicle here. You'll get poor communication, incomplete work, and more frustration than you should have to deal with. A positive note - The lady that works the desk and answers the phone is very nice. So is the manager/owner - if you ever get a chance to talk to him.

Don't hesitate to use Caliber! They were amazing. Unfortunately-my car was hit in the BJs parking…read morelot a week ago, less than a week later Caliber collision has my car looking good as new! The customer service was excellent and Holly kept me informed all week with my repairs. It's really nice because they handle your Geico claim, your repair, and your Enterprise car rental all in one place! So convenient. My only issue with this place was that the building itself if falling into disrepair which was kind of a turn off. I couldn't even get my son out of his stroller because there was chips of paint all over the floor and the waiting area for caliber left much to be desired... it felt "gross" There was also no locks at all on the bathroom stalls which was uncomfortable! Otherwise fantastic job and great service!! Thank you! -Also caliber is INSIDE the Ford dealership. FYI!

Awful Service. Have had my car since December - one excuse after another for delays. Suppose to…read morepick it and they texted the morning of and said it would not ready. That was two weeks ago. They do not have correct personnel to do major work. Sent there by State Farm - find somewhere else

Won't go anywhere else. They are honest and do great work at very reasonable prices. Always…read morefriendly and on top of their game. Cons: they're usually REALLY busy, so plan in advance. Jennifer, their customer service/owner, is FANTASTIC. She really knows her stuff. Super smart, organised, and dependable. The best shop I've ever been to. Love these guys.

If I could give negative stars, I would. Brought my car in bc it was cutting off, they gave me an…read moreappt for a Monday morning. They anticipated it would be ready by Tuesday, then Wednesday, then Thursday...this went on for 3 weeks!!! No sense of urgency. I was having to find rides to work etc ..they never reached out, I always initiated any contact. With each call, I was told it's being worked on and someone would call me. That never happened. Just horrible horrible service all the way around. I m sure they have some nice people working there, but tht doesn't get your car fixed. I wouldn't take my car here again to get my air checked. Complete shit show!

I was referred to Caliber Collision by my insurance company. The experience was great. Staff's…read morefriendly. Because of their relationship with Enterprise, your rental is brought to you. Then when your vehicle is ready, you can leave the rental there and Caliber returns it. They seem sincere, and they definitely keep you updated. I was getting progress emails about my vehicle every other day. The completed work was excellent. They called me a few days after the transaction was complete to make sure things were still copacetic. They send surveys and they're serious about it. I appreciated the concern. It was the extra mile for me.

Gave a reasonable estimate on a self pay job. They were willing to accommodate even though it…read morewasn't through insurance.

Very friendly and knowledgeable. Ensured everything that needed to be fixed in regards to the…read moredamage from the accident was fixed correctly. This was my second time they fixed a vehicle of mine, and as always, I was very satisfied with their service.

Gave a good quality reasonable estimate on a self pay job. Even though I wasn't going through…read moreinsurance they were still willing to give a decent price for quality work.