Awful Service. Have had my car since December - one excuse after another for delays. Suppose to pick it and they texted the morning of and said it would not ready. That was two weeks ago. They do not have correct personnel to do major work. Sent there by State Farm - find somewhere else read more

In response to Caliber's message on Yelp, I would like to provide details regarding my experience with Caliber Collision in North Suffolk, VA. I have sent several emails about my situation. Still, no one has responded to my request for a copy of the policy that prohibits Caliber from repairing vehicles when the funding comes directly from the consumer. Caliber informed me in North Suffolk, VA, that they could not fix my truck because GEICO had deemed it a total loss. I subsequently told them I was willing to pay for the repairs myself, either by providing a check for the full amount or by using my credit card, whichever they preferred. However, they firmly stated that they could not proceed with the repairs because the funds were not coming from GEICO, which they claimed violated their policy and contract with GEICO. I requested a written copy of this policy multiple times at the Caliber Collision location on Shoulder Hill Rd. in North Suffolk, VA. Still, they never provided me with any documentation or portions of the contract that clearly state this policy.  They ignored the request.  I felt this situation represented discrimination based on the source of funds for the repair services.  They urged me to remove the vehicle from their facility. Under duress, I had to remove it from Caliber in Suffolk, VA, stating the insurance company would not cover the repairs. However, I told them again to go ahead and fix the vehicle because I would be paying for all the repairs, but they still refused. Under duress, I removed the vehicle from Caliber and contacted another repair center. That shop accepted my funds without issues. It has been a very disappointing experience with Caliber. I don't know if I can decompress from this terrible experience soon enough. They ignored my plea for a copy of their policy and my plea to repair the vehicle. In addition, I was forced to take my truck, which was unsafe for road operations, but I had no other choice. What is even more disturbing is that they insisted on conveying to me that they could repair the vehicle only if GEICO paid for the repairs, yet they would not accept my funds, even though they are the same as the insurance company's. This whole ordeal sounds discriminatory based on the source of funds and has left a terrible memory that will be hard to forget. I am still requesting that a copy of the Caliber policy stating the above be sent to me via email.  If the policy is accurate, it needs to be corrected or amended. It is hard to believe Caliber would have such a policy that refuses to provide services to members in a community that lacks the resources or the cloud of insurance companies' deep pockets. Respectfully, F. Morales read more

Customer service was great! I was kept informed of the entire process. My vehicle was complete ahead of schedule and Caliber Suffolk made the entire process easy for me. I appreciate everything and will recommend Caliber to all my family and friends. ​ read more

Don't hesitate to use Caliber! They were amazing. Unfortunately-my car was hit in the BJs parking lot a week ago, less than a week later Caliber collision has my car looking good as new! The customer service was excellent and Holly kept me informed all week with my repairs. It's really nice because they handle your Geico claim, your repair, and your Enterprise car rental all in one place! So convenient. My only issue with this place was that the building itself if falling into disrepair which was kind of a turn off. I couldn't even get my son out of his stroller because there was chips of paint all over the floor and the waiting area for caliber left much to be desired... it felt "gross" There was also no locks at all on the bathroom stalls which was uncomfortable! Otherwise fantastic job and great service!! Thank you! -Also caliber is INSIDE the Ford dealership. FYI! read more

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