This is the second time we came here and let me just say the service is top notch. I had been told by a quick change oil place that I needed brakes. I brought my car in and they were honest. They told me I could wait on the brakes. Anyone else may have just changed them out. Prices are reasonable and service is super quick. Definitely worth the drive from Suffolk. read more

I love this place. Truly one of the best shops in the area!!! It's my go-to for oil changes & inspections. The service is always magnificent, they don't try to up-charge you on anything or sell you things you don't need. They're extremely friendly, profesional and caring; offering refreshments and a nice sit-down area where you can wait until your services are complete and while also keeping you in the loop of the status of your vehicle. My anxiety with cars & car service is severily extreme to say the least but this place has always put me at every bit of ease! Thank you so so much to all the workers! read more

Very good service an honest assessment and fair pricing. I have referred my family and friends to them.

I've been coming here for about 10 yrs. The guy that does the inspections is a straight shooter. And quick with a joke. I'd recommend a state inspection appointment for quick service. I always get an answer when I call and easy scheduling. read more

Paul's Auto Service - Getting my truck the "Flying Dutchman" state inspection this afternoon. - Body Shops Near Me - Virginia Beach, Virginia

Shud b no star negative even! This place past inspection on a car that was rejected by dealership. I know cuz I bought the car that was a lemon and this place is part of the problem. I plan on giving them opportunity to say their Side in court I believe half reviews here are made by friends to counter the true reviews that these guys are messed up. So if illegal inspections I hope u get wat ever cuz ur shadiness cause me to buy a car that I'm now going to court over I keep my rating a big fat zero read more

First time dropping off for a repair, and they were quick and flexible. The electrical problem needed work they couldn't do, and they were honest and referred me to another shop and didn't charge a ransom for the diagnostic. read more

We had the bumpers painted on our car last year by Paul's Body Shop. Perfect work that looks great after a year. I will use them again for any auto body repairs and painting. read more

If you're looking for someone to work on your car and you're not sure where to go....this is the place. Genuine, personable and no nonsense. Fair prices and they know what they are doing. Highly recommend. I read the one bad review, A.) if you can't find the door you probably shouldn't have a license to drive and B.) yeah, the older guy who does the inspections is a bit grouchy. (he probably earned it!) read more

Never go here, this place is a joke. No one at the front desk to help you and they treat people like s***. They refused to tow my car to my house and instead to their lot which was a mud hole and had other cars blocking it. I had a flat tire instead of letting us change it there they made us drive on a flat to the street. Plus the employees are rude. Don't call them!!! read more

NEVER go for a state inspection on Saturdays. It says they open at 8am, but when I pulled up at 7:45am, they said they were booked for the day. I asked what time to show up & they told me people come around 6 or 7 to get in line, which is completely ridiculous. Getting an inspection during the week is just fine, no problems and good service. read more

Well the comment you see is not incorrect. I'm sitting here now as I pull up there is no front desk or any employees that help you. You have to fund them yourself and when I did I ran into a man that just looked at me. I asked about a state inspection sticker and he said "after lunch" than I ask about leaving the vehicle and he said "you have to stay with the car" This is 2015 and I know a state inspection does not take very long. Do not come to this place ever!!! The parking sucks employees suck and business sucks read more

I had some service done here recently and found the office right away, both times one of the brothers were there and very nice and accommodating. My car had to be there for a week, which is exactly what they told me. I would be happy to go back there. They do have a few bumpy spots in the parking are but come on people.....lighten up!! read more

Paul's Auto Service has been a reliable and trusted source for auto repairs and inspections for me, and I have been going there for thirty years! I moved here in 1985 and have been a happy customer ever since. Reading other reviews, I have to say that I think that many customers expect too much. Despite what another reviewer wrote, I have found them to be friendly and honorable. Getting a car fixed is a lot like going to a doctor. Everyone wants their problem fixed expeditiously and at a low cost. That is not the real world. Auto care requires diagnosis, knowledge, time, tools, experience and proper maintenance. True that State inspections can take some time, but that's because thy have a lot of customers that trust them! Inspections go smoothly, but don't expect any inspector to risk their state certification just to save you money. If they find something that might fail your inspection, they try to fix it on the spot. What more can you ask for, seriously! Go on a weekday, early in the day or arrive about 12:30. Don't wait until late afternoon or the last two days of the month. Be logical, and be reasonable with your expectations too! There is a large sign telling you which entrance to use, just like a car dealership. Like another reviewer wrote...if you can't find that door, you should not be driving. Get a bicycle, or call Uber. BOTTOM LINE: I don't believe there is a more reliable, honest auto repair company in Virginia Beach. A+ all the way! read more

Terrible customer service. I called ahead to check if I needed an appointment for a state inspection. They told me it was first-come-first-serve and asked me to just line up there. I drive up there and find there was no line. So I just parked where it said "wait for state inspection". Now as soon as I park, this extremely rude mechanic comes up to me and is all worked up that I was parked there. I told him I was there for state inspection and he immediately turns me away, without giving me chance to speak! read more

Previously had reviewed as a wonderful great place to get work done. Had a lot of work done on two separate vehicles over $8k. The past year has gone way downhill. I call and try to schedule and appointment and am told can drop car off anytime Mon-Thur. (People need to get to work) as Saturday is booked. I inquire about the any other Saturday and am met with silence. this occurs not once but twice months apart read more

My wife and I have taken our car here a few times and I can say they are the most honest and genuine car service I have ever dealt with. I have a car that is about 16 years old and asked me "what the end game of the car" was for me and that is a question that you do not normally hear from auto service businesses. Instead of piling up charges they take the considerations of the customer and apply that to their service. Would recommend this service to anyone. P.S. they do have an office which was adequately staffed and a waiting area full of customers. I also left my car and it was ready within an hour! read more