1. Any Thing Auto & More

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Virginia Beach, VA

Any Thing Auto & More

3.0 (2 reviews)

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Services - Any Thing Auto & More

Routine automotive maintenance

Auto detailing work

Any Thing Auto & More Photos

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8 months ago

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2 years ago

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Courthouse Automotive

Courthouse Automotive

(24 reviews)

After a couple of years of naively believing that "free oil and filter changes for life" was a good…read moreway to save some money, I figured out that what they really meant was "Here is some cheap bait to lure you in so we can nail you with unrelated expensive repairs," I finally wised up and swore off dealership service departments for good. I then sought out a locally owned business close to my neighborhood. I have been bringing both my vehicles to Courthouse Automotive for several years and am on a first name basis with Shawn and Ryan. Never have I felt that I got a raw deal on a repair and that brings real peace of mind when I know I have to bring a car into the shop. Recently, my brakes were squeaking and I thought I was going to have to go in for a full brake job. But I got a call later in the day saying all they had to do was make a minor adjustment for the squeaking and that the brakes had plenty of life left in them. I mean, what mechanic does that kind of thing when they basically have a green light for an expensive repair? The answer: These guys! They even offer 10% discount on labor for service members.

The front desk lady is a total brat. My car got flood damage & I asked if I could speak to someone…read moreabout the car before having it towed to their shop. She refused to let me speak to anyone until I brought it in. Which online says THEY would pay for the towing for flood damaged cars but she wouldn't even let me speak to someone or offer to have it towed!! Had my dad call and she wouldn't let him speak to anyone either. They just lost our business & any future business. She needs to be fired. I'm sure I'm not the only one who has turned away because of her attitude and lack of customer service.

Japanese Auto Masters

Japanese Auto Masters

(62 reviews)

Very professional and knowledgeable from beginning to end. I will have all of my vehicles serviced…read morethere. They helped with my AC. Sent me text updates. Called me with updates. This team is great!!

1 star -- extremely disappointing experience and unacceptable lack of communication…read more I chose Japanese Auto Parts in part because of their 4.9-star Google rating, so I expected professional service and communication. Unfortunately, my experience on October 2, 2026 was the complete opposite. I dropped my Jeep off at approximately 7:30 AM for an 8:00 AM appointment. The plan was to have several repairs addressed, along with new tires, an alignment, and a complete health assessment of the vehicle. I was initially told that some of the parts would be delayed, but that they should still be able to complete the tires, alignment, and vehicle assessment so that I could have my Jeep back Friday evening. Instead, I had to repeatedly call them myself just to find out what was happening with my vehicle. There was essentially no proactive communication. When I called around noon, I was told they were still waiting on parts. I called again around 3:00 PM and was then told that neither the tires nor the parts would be available and that they could simply keep my Jeep over the weekend. What made the situation completely unacceptable was when the employee then admitted that, despite having my Jeep since 7:30 that morning for an 8:00 AM appointment, they had not even completed the vehicle health assessment. At that point, I told them not to perform any work on my vehicle and that I was coming to pick it up immediately. I walked in, collected my key fob, and left. Delays in parts happen. Tires can be delayed. Schedules can change. That is not the reason for this review. The problem was the complete lack of proactive communication, follow-through, and urgency. If I had not repeatedly called throughout the day, I have no idea when anyone would have contacted me to explain that the work they had discussed with me was not going to be completed. Keeping a customer's vehicle for essentially an entire business day without even completing the promised assessment--and only revealing that after the customer repeatedly calls for updates--demonstrates an unacceptable level of apathy toward customer service and respect for a customer's time. I specifically sought out this shop because of its excellent reviews. Unfortunately, my experience did not remotely reflect the level of service those ratings led me to expect. I left without allowing them to perform any work on my Jeep and will be taking my vehicle elsewhere.

Any Thing Auto & More - autorepair - Updated October 2026

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