My power steering on my car failed as I was pulling it out of my garage. I had an upcoming appointment at my dealership for my annual state inspection; I contacted my service advisor, asked if I could have the car towed to the dealership early to evaluate my power steering and he agreed.
It's been over 10 years but I had used Melvin's Towing in the past. On Friday, June 13th, I called 757-340-6049, 2413 Bowland Pkwy, number and left a voice mail. No return call. On Monday, June 16th, I called 757-491-3009, 1933 Virginia Beach Blvd, number and it went to voice mail. I Googled for other towing companies. I contacted Affordable Towing Company, 757-543-2372. I was placed on hold from 9:41 a.m. until 9:56 a.m.; then, I hung up and called back. For just over a minute there was no answer, then a message, "No one is available to take your call," and I was disconnected.
I then called Spartan Towing company, 757-770-7580, and my call was answered. I explained my situation. I provided the pick-up location, drop-off location, car and other necessary information. Quickly they determined the distance and quoted me a price. It was almost 75% of what I was expecting to pay. When asked when I wanted it towed, I asked, "Is it possible to do it today?" I was provided a 2:00 p.m. appointment. Ken was on-time, most professional and friendly. My car is a BMW Z4 Roadster and has a very low front grill. Ken took extra care to ensure it did not get damaged while loading and unloading. It was extremely easy to pay with my credit card and I instantly received a receipt. I am extremely pleased with the service provided by Spartan Towing company. Ken explained all aspects of loading my vehicle and everything went as explained. Ken took before and after photos and I'm positive they all are the same. I am completely satisfied with the service provided by Spartan Towing company.
As a retired USN Senior Chief, I truly enjoyed talking with Ken and learning of his father's 35 years of military service and Ken's experience. I now have a go-to towing company should I ever require one again. I greatly appreciate the care and attention-to-detail provided by Ken and Joe in towing my vehicle. Awesome. Thank you very much for same day service for routine service! read more