Awful Service. Have had my car since December - one excuse after another for delays. Suppose to…read morepick it and they texted the morning of and said it would not ready. That was two weeks ago. They do not have correct personnel to do major work. Sent there by State Farm - find somewhere else

In response to Caliber's message on Yelp, I would like to provide details regarding my experience…read morewith Caliber Collision in North Suffolk, VA. I have sent several emails about my situation. Still, no one has responded to my request for a copy of the policy that prohibits Caliber from repairing vehicles when the funding comes directly from the consumer. Caliber informed me in North Suffolk, VA, that they could not fix my truck because GEICO had deemed it a total loss. I subsequently told them I was willing to pay for the repairs myself, either by providing a check for the full amount or by using my credit card, whichever they preferred. However, they firmly stated that they could not proceed with the repairs because the funds were not coming from GEICO, which they claimed violated their policy and contract with GEICO. I requested a written copy of this policy multiple times at the Caliber Collision location on Shoulder Hill Rd. in North Suffolk, VA. Still, they never provided me with any documentation or portions of the contract that clearly state this policy.  They ignored the request.  I felt this situation represented discrimination based on the source of funds for the repair services.  They urged me to remove the vehicle from their facility. Under duress, I had to remove it from Caliber in Suffolk, VA, stating the insurance company would not cover the repairs. However, I told them again to go ahead and fix the vehicle because I would be paying for all the repairs, but they still refused. Under duress, I removed the vehicle from Caliber and contacted another repair center. That shop accepted my funds without issues. It has been a very disappointing experience with Caliber. I don't know if I can decompress from this terrible experience soon enough. They ignored my plea for a copy of their policy and my plea to repair the vehicle. In addition, I was forced to take my truck, which was unsafe for road operations, but I had no other choice. What is even more disturbing is that they insisted on conveying to me that they could repair the vehicle only if GEICO paid for the repairs, yet they would not accept my funds, even though they are the same as the insurance company's. This whole ordeal sounds discriminatory based on the source of funds and has left a terrible memory that will be hard to forget. I am still requesting that a copy of the Caliber policy stating the above be sent to me via email.  If the policy is accurate, it needs to be corrected or amended. It is hard to believe Caliber would have such a policy that refuses to provide services to members in a community that lacks the resources or the cloud of insurance companies' deep pockets. Respectfully, F. Morales

Drove my brand new truck in for airbag service. Dropped my truck off 2 hours early and service…read moredepartment put it on a lift and left it there. After not returning my call, I drive there to find out they didn't even touch my truck that I bought from them and now has safety issues that they can't even get corrected. Quick to sell you a vehicle but don't expect much from service department

They have a very disrespectful cashier an older lady with a nasty attitude. She works at the…read morecashier area where you pick up your vehicle after it has been service. They take weeks to get to your vehicle and when you check on the status they tell you the machine said he will give a call whenever it gets in the garage. So unprofessional. They don't fix what they say they can. Lies on the report sheet. Will never take a vehicle there no more!

Family owned business. Honest trustworthy people who do good work at reasonable prices. Will trust…read moremy vehicles with them all the time.

I have lived in the Suffolk area since 2019. I have taken multiple vehicles to their mechanic shop…read more Not 1 time have I ever had an issue with any of their work. I think they are a family owned business; which I love because they have always taken car of my lady & her family when I am out of town or busy. I never write reviews but I had to make time today and show my appreciation for their work and service. Last night, grandmother car stopped in the middle of the road. I was traveling out of town and they couldn't figure it out. Had them tow the car to Suffolk Auto & just as i suspected one the terminals were loose. Simple, easy fix. No charge. So i tipped the mechanic that did the work. Some shady business would have over charged or made up some foolishness to make money. Great Job Suffolk Auto and I appreciate you guys!

Drew did a great job in my truck Inside and out. Very attention to detail and is knowledgeable of…read morethe OP products he uses and had extras so I was able to purchase without waiting. So glad to have an experienced mobile detailer that uses amazing products.

Drew installed front/rear dash cams in 2 of my vehicles and did an amazing job. He tucked all the…read morecords away so they were not visible. I highly recommend Drew if you want to have dash cams installed.

Very competent, professional, and kind. They deliver honest professional service, with a smile. I…read morewalked in telling them I needed a new starter for my 4Runner. They analyzed the new battery, starter and alternator. They could have sold me a new starter. No questions would have been asked. Instead they only charged me a small inspection fee and sent me on my way with a true smile. I will always refer them.

Quick service, knowledgeable and beyond fair! He solved a mystery with my alternator issue that…read moreother mechanics missed! Couldn't recommend more 10/10 thank you!!