To no surprise I had another great experience with Joel, service manager at Mastertech! I literally only take my 2007 Honda CRV to Joel, who now has been with Mastertech a few years. I trust and appreciate Joel's knowledge and honesty. Last week I made an appointment for breaks, oil change, headlight and State Inspection. A few hours after dropping my car off I received a call from Joel saying my breaks are in good shape and no need for maintenance at this time.. WOOO HOOO! He then told me the final price and a few hours later my Honda was ready to be picked up. Words cannot express how much I trust that guy! I recommend him and now Mastertech to all my friends and family. Keep up the good work!!! Thank you!!! read more

They are prompt courteous and keep you updated. Definitely would recommend them . Had my car inspection done in a timely matter read more

Absolutely pleased to say that their professionalism, courtesy and generosity are a cut above most auto repair shops. They help me out when I was trying to get my car fixed through a extended warranty company and made me feel valued. read more

After three trips to my long-term mechanic shop to fix a problem they never fixed -- telling me I just had to get used to small issues because my vehicle is old now (seriously?) -- I went to Mastertech because they were recommended to me *BY* my regular mechanic for an inspection last year when mine couldn't fit me in. Mike got in my vehicle with me for a test drive so he could experience what was happening. When they got it into the garage, they sent me multiple photos with a detailed description of exactly what the problem was. When the part arrived, it was fixed within hours and my 18-year-old Toyota drives like the dream it was before the problem arose. They went above and beyond at every step of the way and were patient and compassionate with how frustrated and nervous I was. As long as the same people run it, I will never go anywhere else. A thousand percent highly recommend. read more

Mastertech Auto Care - Detailed and thorough explanation of the major issue. - Auto Repair Near Me - Virginia Beach, Virginia

When the starter on my truck went out, I was glad to know the folks at Mastertech Auto Care were able to get my truck in the shop right away. It was ready in a day and I am glad I took my truck to Mastertech Auto Care keeping the cost below KBB average costs of starter replacement. Thanks! R.Lara read more

This business is the best! I just moved to Virginia Beach and needed my car inspected; I was in and out in no time and Shawn was so professional and friendly. I would definitely recommend that everyone come here. They have my business forever! read more

Be careful of this place!!! Took my car for a state inspection they told me I needed new brakes (run me around 800$) failed me due to my brakes. I took it home for my dad a mechanic to fix to save me some money my brakes looked BRAND NEW. I got my car a little over a year ago before I brought it to them so I was stunned I needed new ones. Took it to Mr. tire down the road pass with no problems. I'd be surprised if they were even going to change my brakes at all or just charge me for it. I will never go here again!!! Friendly people but scam artist. ALWAYS get a second opinion before you let these people do anything! read more

Brought my car in for a check engine light. They were polite and courteous and were able to see me same day. They found the issue, repairs it, and knocked out a few other issues I had with my car. Super friendly staff, professional, and pretty fast! Great experience! read more

I always choose my mechanic very carefully. After a year of consistent high quality service, mastertech has earned my trust. In an industry known for shady business practices that prey upon customers with little mechanical knowledge, the folks at mastertech have shown the highest degree of integrity. To give one example, I needed an inspection and brought my vehicle in. It failed due to brakes that were extremely rusted. To pass it would need new pads and calipers on the rear tires. They gave me a quote that was in line with what other mechanics would charge, but still too much for me. I spent an afternoon replacing the parts myself and sure enough, rusted enough to lift an eyebrow or two. Once I completed the replacement I brought it in again and they performed a reinspection, at no charge to myself. Which, I was clueless about and was prepared to pay for the reinspection, but they didn't take advantage of the situation. As someone who has dealt with shady dealerships attempting to charge over $400 to put a washer on a heat shield (true story; in the end it still cost $125) I can tell you the importance of having a trustworthy mechanic. The guys at mastertech auto get a 5 star rating for their integrity, professional knowledge, and excellent customer service. read more

Mastertech Auto Care - This is my fifth visit here and every time I come the service is excellent. It's the only place I trust with my cars - Auto Repair Near Me - Virginia Beach, Virginia

This shop came recommended from my church. My wife's alternator went out on her while I was away, so I had it towed here. The quote came back for $830, about $200 above what it should have been. After discussing this with him, he dropped it down $80 for military discount and 1/2 off the diagnostic (a service that they shouldn't have been charging me for anyway)... After my wife picked it up and sent me the receipt, I saw they tacked on another 3% for credit card charge and charged me $43.50 for "shop supplies." After calling Stacy back to find out what supplies were used, he told me gloves, rags and break cleaner. All nowhere near the price he charged. After arguing the completely dishonest charge, he hung up on me. read more

I couldn't get my oil change in time so I asked my mother to take my truck in. I have her $100 which was a lot for an oil change and rotate my tires if they aren't busy. This is all the ridiculous charges they gave my poor mother. What the f***! $183?! Outrageous. All your other reviews are lies. Piece of shit service. Attached is your proof of how they charged me with 3 different types of filters. And did you really replace all those light bulbs? I bet you didn't touch shit because you had my car for over 3 hours and my mother called me as soon as you took it in. Horrible service. Get another job if your company is going to scam people with filters and light bulbs. And 2 charges for oil services???? Wow!!!! read more

Mastertech Auto Care - Auto Repair Near Me - Virginia Beach, Virginia

What I like the most about MasterTech, is that not only can I trust Stacy's diagnosis of my vehicles, but on a rare occasions when he is unable to provide a solution to my problem, he and the other 4 car repair shops on this property, are ALL close friends. So if MasterTech can't fix the problem, one of the other shop owners can. Don't get me wrong, these businesses are "separate", and each one has their own special ability. It's just nice to know if one garage cannot remedy my car problem, one of the neighboring companies will. I drive a foreign car, and that almost always means EXPENSIVE repairs. It's also assumed if you are not extra careful, you will get taken advantage of. So speaking as a woman, who drives luxury vehicles, you can trust MasterTech not to take advantage, and that your car is in good hands. Even at night, your car is locked up tight and parked in a high security lot. And, that's IMPORTANT to me!! read more

Mastertech Auto Care - Foreign or Domestic, MasterTech will repair it. - Auto Repair Near Me - Virginia Beach, Virginia

Brought my 7-year-old truck in for a 100K-mile service and the annual safety inspection. Stacy was terrific in making sure all the 100K service items were done; in addition, his team discovered a few things to fix to ensure my truck received a passing rating for the state inspection. Stacy's friendly and professional demeanor, in addition to his expertise, made my service appointment -- my first one at his shop -- first rate. Definitely found my auto service spot! read more

Stacy, the owner, seems like an honest business man and an overall good person. The waiting area is clean and comfortable. He offers a military discount of 10% excluding inspections which are a flat $16 (assuming your vehicle doesn't need any work, which mine didn't!). There was almost a two hour wait but he did tell me that in advance. He is so friendly and his shop definitely beats the Honda dealership. He doesn't fix windshields but the shop next to his does and they have a good working relationship. If you need something done that he doesn't do he will get a quote from the other shop and give you a call. I will continue to use Master Tech Auto Care for my future auto service needs. read more

Mastertech Auto Care - Auto Repair Near Me - Virginia Beach, Virginia

The owner is probably one of the friendliest people I've ever met. Their customer service is really good, and they tell it to you straight if there's a problem. Usually, if they inspect something in your car, you won't have to pay anything, unless they really think you need to replace or repair the part. Plus, they give you tips and stuff on how to take care of it before it needs repair or replacement. Overall, their service is great! read more

I drove all the way from NW IN before my brother's Prius shut down in Portsmouth on my way to Norfolk. I was able to start it up again, get gas, and drive around town ok but I was quite leery about driving this back to NW IN. I called around a dozen auto shops, all Toyota stores were busy till next week. Mastertech said if I could come out right away, they would run a diagnostic before day's end. So off I went. Great customer service, friendly staff, ran a diagnosis and it was nothing major to worry about but just to make sure I get gas before the empty alert triggers. Peace of mind and they didn't charge me for the diagnostic. Happy customer! If you're local, look these guys up but I'll be heading back home later this week. My dog enjoyed the wait room too! read more

Mastertech Auto Care - Auto Repair Near Me - Virginia Beach, Virginia

Will never take my car anywhere else, the best in Hampton Roads, custom service is the best location is clean and well kept and I always know that I wont get ripped off read more

Dropped my car off at Master-tech Auto care after 'failing' a state inspection at the nearby Midas aka scam artists. The very next day, I received a text with a link to the report with pictures and some maintenance recommendations. I trust these guys and would go again for future repairs. Thank you, Stacy. Great customer service and so personable! read more

Almost got massively taken advantage of by mastertech. I "failed" my inspection due to "unsafe" brakes and horrific rust on my rotors and brake pads. Was quoted $1000 but it was ONLY $900 with the military discount. Had to drive around with my big rejection sticker until Beach Ford could resolve the issue. I actually passed my state inspection and only had to have my rear rotors replaced and some resurfacing done on my front rotors, my brake pads were beautiful so no need to replace. I just saved about $400 by going to the dealership. Glad mastertech supports our military...NOT! read more

Made an appointment on a Friday early afternoon for a VA state inspection. Get there a few minutes early, zero places to park. I leave the car right at the front door, go in to check in for my appointment, but says, "oh car is good right there we'll call you later when it's done" I mention I have an appointment and he just smiles and says something to the effect "oh, this are just drop off times, not times we work on the car" informing me he won't get to it until much later in the day. It's cold. Raining, and I have no where to go without taking an Uber home then back. Nope.. not good business guys, you take appointment to work on cars, not appointments to begin an afternoon off wait time. read more

Fast reliable and honest. What else can you ask for from an auto repair shop. I have had several big jobs done at Master Auto Cars and they have been upfront and finished earlier than expected every time. I will continue to take my vehicles to them for all work that needs to be done. read more

I highly recommend that no one ever frequents this business. I came in for a safety inspeaction on my 3 year old car with only 22,000 miles on it, and they managed to rack up a list of reasons why this almost brand new car should fail inspection because it was "unsafe to drive". Safety inspections take 20-30 mins, this one took 50 mins. They spent that entire time looking for something wrong to charge me for, because I am a woman. Don't waste your time here. I should have known something was up when I called every other place in town and they had a full day's wait, but this place told me to come right in because there was no one else in line. read more

Have been here a few times now, very pleased. Great work, great people... If they find something wrong they will show it to you. If they don't find anything wrong, the will tell you. They even follow up with you after your visits.. Honest places are rare.... Glad I found them read more

I cannot say enough positive things about this shop. I had my car evaluated by the other guys that gave me a nickel and dime automized list of everything that needed to be fixed on my car. The estimate was a little more than I was prepared for. So I took my vehicle to this shop for a second opinion. The owner went over everything with me. He was honest about what needed to be fixed, what could wait till later and more importantly what didn't need to be fixed. When I left the shop I felt taken care of and I will not take my vehicle anywhere else in the future. In addition this shop is privately owned, Christian run and military friendly. To the owner of this shop, thank you read more

Stacy and crew went above and beyond, keeping the shop open 2 hours past closing time on a Friday to get my vehicle back on the road. Outstanding customer service! read more

This place is as advertised. Ive brought both my vehicles there for various reasons, and basic maintenence. Had a problem with my 08 Pathfinder making weird vibrations at certain RPMs, brought it there they fixed it with my oil change for $100. The vibration came back like 6mo later and they took care of it for free. Said it was rusty components. Ill keep going here as long as i live here. read more

I was down here last week when my car broke down on me. I was not familiar with the area and needed a tow. So, I just picked a place I knew was close and picked Master Tech. So glad I did! The tow truck driver told me that they were the best around and he wasn't lying. Stacey and the crew at Master Tech did a great job in troubleshooting the problem and fixing my car at a reasonable price and getting me back on the road. Very honest business here! Sure wish they were located in Southern Maryland as it's so difficult to find a good, honest auto mechanic here! read more

Fast, friendly service from owner Stacy and tech Brian. Knowledgeable European car specialists. I will definitely use these guys again.

First off, let me say that I have very limited knowledge about cars so whenever I need maintenance, I'm basically at the mercy of the mechanic. I took my car to a dealership after experiencing some car trouble where they told me it would cost 4K to fix the issue. A friend of mine then referred me to MasterTech. Upon calling them, they were able to accommodate me immediately, diagnose my car and call me despite it being after their work hours to tell me what was wrong with my car. MasterTech repaired my car the same day I bought it in for less then $400-which is crazy because I was told by the dealership that my best bet would be to spend 4K to fix the car or to just get a new car all together. Not only that, but Stacy (the owner) test drove my car to make sure it was safe and was also able to explain what was wrong with my car in a way where I could understand-he even drew a picture during the explanation which I really appreciated. I trust no one now with my car but MasterTech. Stacy and his crew were beyond accommodating, experienced, knowledgeable, trust worthy, kind, professional, and most importantly hold YOUR best interest at heart! read more