1. Beacon Auto Repair

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    Virginia Beach, VA

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    Beacon Auto Repair

    4.7 (41 reviews)
    Open • 8:00 am - 5:30 pm
    Updated 1 month ago

    Services - Beacon Auto Repair

    Auto brake repair

    Beacon Auto Repair Photos

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    2009 Chevy Avalanche
    Kirk H.

    Once again Beacon Auto came to the rescue. My truck was leaking and consuming oil at a rediculous rate. Took it Dan at Beacon. He had it diagnosed, fixed and back to me withing 4 hours. I never doubt the quality of Dan's (or his crew's) work. They're honest hard working and will explain to a T exactly what was wrong and what they did to fix it. Thanks to the Beacon family for always treating me right.

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    2 years ago

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    3 years ago

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    8 years ago

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    7 years ago

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    5 years ago

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    10 years ago

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    7 years ago

    Terrific, fast and affordable service. Will absolutely recommend and continue to use for both of my cars!

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    11 years ago

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    Page 1 of 2

    Ask the Community - Beacon Auto Repair

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    Review Highlights - Beacon Auto Repair

    “They replaced my headlights, starter, ac, oil change and state inspection in less than 2 hours!!”

    Mentioned in 10 reviews

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    Japanese Auto Masters

    Japanese Auto Masters

    (62 reviews)

    Very professional and knowledgeable from beginning to end. I will have all of my vehicles serviced…read morethere. They helped with my AC. Sent me text updates. Called me with updates. This team is great!!

    1 star -- extremely disappointing experience and unacceptable lack of communication…read more I chose Japanese Auto Parts in part because of their 4.9-star Google rating, so I expected professional service and communication. Unfortunately, my experience on October 2, 2026 was the complete opposite. I dropped my Jeep off at approximately 7:30 AM for an 8:00 AM appointment. The plan was to have several repairs addressed, along with new tires, an alignment, and a complete health assessment of the vehicle. I was initially told that some of the parts would be delayed, but that they should still be able to complete the tires, alignment, and vehicle assessment so that I could have my Jeep back Friday evening. Instead, I had to repeatedly call them myself just to find out what was happening with my vehicle. There was essentially no proactive communication. When I called around noon, I was told they were still waiting on parts. I called again around 3:00 PM and was then told that neither the tires nor the parts would be available and that they could simply keep my Jeep over the weekend. What made the situation completely unacceptable was when the employee then admitted that, despite having my Jeep since 7:30 that morning for an 8:00 AM appointment, they had not even completed the vehicle health assessment. At that point, I told them not to perform any work on my vehicle and that I was coming to pick it up immediately. I walked in, collected my key fob, and left. Delays in parts happen. Tires can be delayed. Schedules can change. That is not the reason for this review. The problem was the complete lack of proactive communication, follow-through, and urgency. If I had not repeatedly called throughout the day, I have no idea when anyone would have contacted me to explain that the work they had discussed with me was not going to be completed. Keeping a customer's vehicle for essentially an entire business day without even completing the promised assessment--and only revealing that after the customer repeatedly calls for updates--demonstrates an unacceptable level of apathy toward customer service and respect for a customer's time. I specifically sought out this shop because of its excellent reviews. Unfortunately, my experience did not remotely reflect the level of service those ratings led me to expect. I left without allowing them to perform any work on my Jeep and will be taking my vehicle elsewhere.

    17th Street Automotive

    17th Street Automotive

    (59 reviews)

    Brought my car in because I could see oil around the valve cover gasket. Asked them to look it over…read moreand verify. They charged me $30 to look at t and provided an a free vehicle look over on other things. They let me know that it was indeed leaking and found an additional leak. They sent me a quote and I was flabbergasted at the price. The first original leak repair was quoted for $2,700. They did find another leak that would cost me an additional $1500 to repair . Way more than I was planning. I talked to a gearhead at my work and he said absolutely do not pay that. He said they do this to women, unfortunately. I talked to two other local shops who quoted me for everything on the original repair for $800 and $1100. Those quotes were for everything 17th Street was going to do for $2,700. I hate that companies do this. The icing on the cake was that when I drove my car home, I popped the hood and they didn't even attach the cover to the motor. It was just laying cockeyed on the top. It makes me question what else they didn't reinstall after looking over my car.

    Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

    Shipps Corner Service Center - This is a view of the business as seen from Shipps Corner Rd.  Photo taken August 23, 2023.

    Shipps Corner Service Center

    (11 reviews)

    I'm a little uneasy based on a few reviews I've read of this place due to my experience. I'll…read moreupdate as the situation continues and give fair updates as it is resolved: I took my older 19 ft Chevy G30 van there a month and a half ago. I had my vehicle towed there (it's $600 for each tow) and even spoke to someone there, told them what kind of vehicle and what was wrong and was told to bring it in for an estimate. NOBODY told me it would be $158/hour to diagnose...nobody. I even spoke to the mechanic once it was there, someone at the front desk and there was NO mention of this. I read some of the other reviews and I'm getting the sense they definitely take advantage of people if the situation calls for it. I called twice to get a status with no response or call back in that month and a half worth of time. Finally called yesterday and was put on hold a few times (it seemed they were looking into an issue), then a new service writer told me that he just started three days ago, read the notes that said to just "call owner" and says oh gee that would be $158/hour since it wasn't running (nobody at the get go told me that, nor after or since until now) AND my vehicle has been sitting there for a month and a half or more!? I would have made other plans if I knew this. So then to top it off, I get hung up on (I was completely calm on the phone), call back, leave a message and then eventually connect about an hour later. Now all of a sudden he says that the lead mechanic already did 1.5 of work that I'd be charged for and fixed a switch and got it started but won't stay running and needs more work. The lack of communication in this is absolutely astounding and now how do I trust anything!? All I got was an oops sorry nobody called you and told you how much it would be or even gave you anything in writing or authorized any work!? My family owns a shop farther away and that is completely illegal!! I have no choice now but to have them continue and told them to cut it off at a certain amount of hours. I will update once this situation is complete and fairly if resolved. Now I'm skeptical but if I can't at least get the vehicle running to make it to my house, I will have to get another $600 tow. If they can tell me what's wrong with it, even better. I'm hoping for the best and will update once this is resolved.

    I brought my car there to do a radiator and crankshaft seal replacement. It took 1 week to do the…read morejob. I had to call myself and follow up if it was done. When I got the car back my headlights did not work. I went back to let them know and left my car there. They said they would take a look. Another week went by and I had to call again to follow up. They said I would need to take the car to Tidewater Auto Electric because of the wiring. I did a quick Google search and it suggested to check the headlight relay and ballasts. I ordered the parts on Amazon and changed them myself. I am not a mechanic and was able to figure it out. The headlights worked after that. They have a Superman figure displayed there at the register. I guess headlight work is Superman's kryptonite. I would be very cautious of the accountability at this shop.

    Beacon Auto Repair - autorepair - Updated October 2026

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