Kelsey and Paul were amazing! I mean true customer service! I was in and out in 22 minutes full old…read morechange. Their kindness was TOP NOTCH!!!!

Great experience at Valvoline Instant Oil Change! Brett and David were friendly, professional, and…read moresuper efficient. They explained everything clearly, didn't push unnecessary services, and had me in and out quickly. It's refreshing to get honest, respectful service like this. Definitely coming back--ask for Brett and David!

JP has amazing service!! Very knowledgeable about the car…read moreand the health behind it! Super cool guy too, he definitely deserves some type of raise but the whole team they had was outstanding and quick!

Sat in line for over an hour. Truck in front of me never moved out of oil changing area…read more Meanwhile 4 cars cycled through both other lanes. Manager? Came out finally and moved cars back and let me get in different line. Offered me a 25% discount. Completely unprofessional and slow. No one here has any sense of urgency at all. Last time coming here. As I wait to get my oil change still, I'm at an hour and 5 minutes and still not in a stall. With their concept of time- they will live forever.

Friendly, quick, and clean. I used online to schedule appt which was easy and had suv inspected in…read more35 mins.

This has become my go-to spot for state inspections. Both times I've called, they were able to get…read moreme in immediately. They had my car in the garage within minutes of my arrival and back out with my new sticker in less than 30. I honestly wouldn't share any of this info online for fear of them getting too many additional customers - LOL - however, the employees here have been super friendly and highly efficient and deserve recognition. I have no doubt, based on their very apparent high level of care, that should I have any mechanical issues in the future, they will be my first phone call. Update: I unknowingly left my yeti in the waiting area and they called me to let me know they had it stashed safely for me to come grab it. Much appreciated!!!

I should have been more attentive when the check in person asked if my license plates were…read morevirginia. Been going here 20 years but service has declined as much as price has increased. Driving away I noticed they did not clean my windshield and other windows not did they vacuum the floors. If they don't do things that obvious what else did the not do? Will look for someone else for oil changes in the next 20 years!

My last Oil Change took 15-minutes on a Monday afternoon. Barely enough time to use the bathroom…read moreand my car was ready. I love that they don't hassle you about the filters - unless they're genuinely falling apart. I can always find a $10 or $15 coupon and always get friendly service. Can't miss.

I've been going to Carl's for a few years, and my parents even longer, and I wish I could give them…read moremore than 5 stars. Their mechanics have always been nothing but kind, knowledgeable, and their work is fairly priced for the quality. They've gone out of their way on multiple occasions to provide me service that they ordinarily wouldn't do, and they've always went above and beyond even when busy.

Dishonest. Got my truck inspected. They failed it for bad…read morelower ball joints and wanted $750 to fix it. I ordered OEM parts and changed it myself. While doing the work myself, I discovered the "bad" lower ball joints were just fine. No wiggle. No play. No torn boots. No clicking. Carl's Wash is just another place that will try to swindle you out of unnecessary work when you get an inspection. AVOID this place

Pretty quick service , could use a bit better customer service maybe it was just a busy day but…read morewilling to give them another try !

Went here for an oil change this morning super fast and efficient with the oil change. I had a…read morenail in tire as well as they said so they offered to patch. I said sure thank you. Long story short about $30 for a patch job and waiting an hour for just the patch is crazy. Next time I'd suggest letting the customer know how much your patch jobs are I've never paid more then $15 for the same job that was performed for the patch. Also what happened to the vacuuming the inside ?

got a bolt in my tire, was able to make it there early and they took really good care of me. had…read moreto be out of there fast for daycare pick up and was ready in the nick of time. usually people are complaining but they did a really great job for me.

I recently scheduled an appointment online for four new tires at your location for 8:00 AM. Within…read more15 minutes, I received a call asking if I could drop off the car instead. I explained that I would need to arrive at 9:00 AM, as I required a ride. I arrived at 8:50 AM and was pleasantly greeted by Bryce, the store manager. However, the experience quickly went downhill. At 2:30 PM, I called to check on the status of my car and was informed that it was next in line to go into the bay. When I arrived at 4:15 PM, the car had been moved but was sitting on the side of the building. The receptionist mentioned someone was working on it--though at that time, there were no cars in the service bay. Approximately 10 minutes later, my car was pulled into the bay. It was the only vehicle in there for about 15 minutes, followed by two others. At 5:15 PM, a technician came over and showed me a photo of a bent lug nut, stating that the tire couldn't be reinstalled until the issue was resolved. By this point, I was extremely frustrated. At 6:45 PM, I was informed that my car was finally ready. I was shown the damaged lug nut and told, "I've never seen that before." Frankly, I wasn't interested in explanations at that point. From my perspective, the damage occurred because the technician likely attempted to force the lug nut without first hand-tightening it. What's more disappointing is that, despite the delay and inconvenience, I was simply told my total and wished a good day--no apology, no acknowledgment of the 10-hour wait for what should have been a routine tire replacement. I had driven past three other tire shops to come here--despite colleagues warning me against it--because I've had good service from your location in the past. This experience, however, was among the most unprofessional and poorly managed I've encountered. I hope you'll take this feedback seriously.

Called for tire repair and they said they would fit me in. Receive good and prompt service for flat…read moretire repair and rotation.

Went to the Firestone at Kempsville need fuel line pressure sensor replaced and called my boyfriend…read moreand told him several things wrong with my car and the engine had major issues. We decided not to have the work done took my vehicle home and found out some of the things he said were wrong were not true engine is fine. Also we asked about the labor rate and the guy we spoke to at the front desk said 30 or 35 dollars an hour he thinks but did not know. Save yourself the ripoff and anguish and take your car somewhere else

Fast. Personable. Great pricing. This mom and pop shop has it all. Come on in and give them a shot…read moreand keep the community thriving. You won't be disappointed! This is my fourth visit here and every time is exactly what I need it to be. Awesome!

Tidewater Auto Electric of Chesapeake is by far the best place I've ever taken my beloved Camaro. I…read morewill recommend this place until the world no longer uses cars to get around. - The best thing about this location are the people!!! Wes and his team are by far the most knowledge and affable car mechanics of all time. They were very sincere and very transparent as to the issue. - Although Wes couldn't give me a ballpark estimate as to the costs of my repair, he was definitely right in doing so effectively managing my expectations like a real professional should. - I had my Car towed to this location 15 minutes after they closed. They were friendly enough to wait until I arrived and even offered to drive me home because they thought I didn't have a ride!!!! Wes and his team are a dying breed. - If you don't want to be ripped off or given the classic smoke and mirrors car mechanics are usually known for, visit this location. They definitely have my endorsement!!!!!!!

Took my 2018 4Runner in to have a new set of headlights installed. They also had to redo the…read moreterrible wiring job that a previous shop did on my old headlights. They did an amazing job!! Chris was super helpful from the very beginning and Jimmy (the tech that did that work) did a fantastic job!! They were super quick and I couldn't be happier with the end result!! I would highly recommend them to anyone that needs electrical work done. Keep up the great work!!! Thanks!!