STAY AWAY DO NOT BUY A CAR FROM HERE UNLESS YOUR PAYING CASH do not trust this place or finance a…read morecar from them EVER I purchased a 2016 bmw 550 from here after saving up $8,000 the car was listed as $17,999 and i put the 8 down in cash and they tacked on about 5k in bs random fees you won't find out until the end and they will try and convince you it's okay and it's necessary so I now owe 14.5k and the car is worth 6k after barely 2 months of owning car the transmission and engine is also beginning to leak fluids I literally feel like I signed a deal with the devil I cannot get out of I learned my lesson the hard way STAY AWAY

Less than a hour process, car met expectations. Friendly environment. The selection is great for…read moreanyone looking to buy a car and actually leave the lot with a car.

Excellent experience from start to finish! He was incredibly helpful, professional, and made…read moreselling our cars easy and stress-free. He also truly understands the unique needs of expats, which we really appreciated. Highly recommended!

I contacted 1 Stop Auto after spotting a vehicle I was interested in. Since I'm out of state but…read moreclose enough to visit, I requested a basic service report. After 3-days and four attempts, including asking to speak with the manager, I still haven't received the documents--just the excuse that "our mechanics are super busy." It's frustrating because pulling this information should be as simple as filtering the VIN in a database and printing the results. 1 Stop, just be upfront--if you're not going to share the factual data on the car, say so. Stop wasting people's time.

They completely took advantage sold my son a car and not even a month later the brakes went out…read more They were so worn out and could have killed him. They "fixed" the issue. Right after that the check engine light came on. I guess they turn it off just long enough to sell it. I will definitely not recommend. Stay away and save your money.

I have thought long and hard about this. These people are not honest. I spent a lot of time and…read moremoney traveling to lower Va from Pa. It was an 8 hour drive, 2 rental cars, 2 days off work and a hotel room for a car that I was lead to believe was good. Clean car fax? This car was wrecked and butchered back together and not once was it mentioned to me. These people should be ashamed. I work for a Chevy dealership and if my employer acted like that I would be looking for a new job. Make sure you get good pictures before you trust these people.

I highly recommend them! This is the third vehicle I have purchased from them and they are the very…read morebest at what they do

MaryJ Newport News, VA…read more2015 Hyundai Sonata I would love to take this opportunity to express my gratitude and respect with Carafello's Auto Sales. From the moment we spoke on the phone, Ryan was respectful, attentive, and ensuring. At the office, he took every measure to ensure that my purchasing experience was impeccable from start to finish. He took his time and made sure the purchase was right for the me without the high pressure sales. Ryan will tell you just what you need to do without the BS and help you get the vehicle that you want. Thanks GUYS!!!! ONE LOVE ~Always treat people the way you want to be treated~.

Ryan always goes the extra mile for his customers. We've been privileged to help him get his…read morebuyers insured and he's always advocating for them so they're taken care of.

Came looking for a Volvo S60 and found one here at Autoexpo for a great price! The Condition of the…read morevehicle was as shown on an advertisement and there was no pressure as soon as I walked onto the lot from Paul or any of the other guys working here. Paul worked with me on pricing and we made a deal that same day! Would recommend!

Excellent customer service! We were very impressed with how the owners accommodated our car needs!…read moreHelpful discount and easy business transaction! Thanks guys!

David was so awesome with helping me buy my brand new car! He was super knowledgeable and…read moreinformative asking him questions was so easy and he went out of his way extremely!

DO NOT TAKE YOUR CAR HERE. I have never had a bad experience at a Honda service department until…read moretoday. This was my first time going to this location because my usual location (off Battlefield) was booked up for a few weeks. I now know why this location had so much availability - because their customer service sucks and they are scam artists. I scheduled an oil change... I arrive and they proceed to tell me that my total will be $140 when online it shows $94 (shown in picture). When questioned about it, they try to say that it's because of oil prices going up which is funny because oil prices have actually been going down. I showed them the price online and they still try to charge me $140. INSANE. You can't advertise a price and then charge someone $50 over that price because of "oil prices going up" - that's a joke. Then if I want a rental car, I have to pay for it. The other locations I've gone to provide complimentary rental cars. My car was dropped off at 10am and was not finished until 5:30pm for a simple oil change. I received absolutely no communication on when my vehicle would be done. I had to call them an hour before they closed to ask them when my car would be done and they didn't even answer my call - I received a text message shortly after I called with the response. To continue with trying to steal every penny they can from people, they let me know that if I pay with a credit card they will charge 3.5%. Again, never experienced this at the other locations I've been to both in Virginia and California. The service rep and manager were both incredibly rude. I will never come to this location ever again and plan to tell everyone I know about my experience.

I have purchased 4 vehicles from Kimnach Ford! They have the best service department, their quick…read morelane - really is quick! ( and cheap) and their sales department is knowledgeable and not forceful. One thing I really like is they don't make me feel like I am paying for a service that I don't need. I took my car in to be checked on thinking there was something wrong...they kept the car for the day to figure out what was wrong and I didn't have to pay for anything. Nothing was wrong....

We've lived in Hampton Roads for 2.5 years and own two Subaru Outbacks. We bought one of them from…read moreFirst Team Subaru Norfolk because they had the trim/model we wanted, but we've avoided them the other time due to pushy sales tactics. This review, though, is specifically about their service department, which has been consistently disorganized and dishonest, with a particular service advisor who defaults to being defensive and argumentative. Our first bad experience was last year. I urged my wife not to write a negative review of her experience, but after today's interaction, I wanted to revisit it. Here's her story: "My 2016 Outback had a locked emergency brake and we had it towed to First Team because they were the closest. It took several days for them to figure out the problem, and it genuinely felt like no one knew how to fix it until one technician finally did. When I picked it up, the car had a strange musty smell. A few weeks later I brought the car back for its regular service and asked them to investigate the smell. I told the service agent (L***a) that I had to have my car back by 3 p.m. I dropped it off at 7:30 am and didn't get any update. I called repeatedly--no answer. At 5 pm I finally got a call saying my car was 'ready' and that a courtesy driver was on the way. I couldn't get there by then, so my husband Ubered there the next morning... only to be told the car wasn't ready and that the carpet had been removed entirely because they found water underneath it. For the next week, I had to chase them down daily for updates. The service agent L***a admitted she didn't know she was supposed to update me. I was given multiple contradictory explanations, including that it took '48 hours' for my carpet to dry outside the car. L***a's default is trying to convince the customer that they are wrong. When they finally said the car was ready, another service manager told me I was 'lucky' because they had just gotten a new cleaning product and mine was the first car they used it on. He warned it might smell like a pool for a few days. In reality, my car reeked of chlorine for six months. My husband said he could smell the chlorine in my hair every time I got out of the car. The car continues to have this smell today, albeit not as strong, one year later. When I received the car, my driver's seat presets were wiped and wouldn't reset. The manager and a technician couldn't figure out how to fix what they apparently broke when removing the seat. I was forced back into a loaner vehicle--even though earlier that day they pressured me to pick up the car because they 'needed' the loaner back. It was just one contradiction after another. Finally, anytime the driver side door was open, whether or not the car was on or off, the car would ding. I called the service department, and they recommended bringing the car in. But after my horrible experience, I couldn't bring myself to take my car to them again. We just looked up the fix online." Fast forward to today, I scheduled an appointment for a trailer hitch install and asked if the technician could slightly extend the bumper cutout to accommodate the bike-rack lock. I've had this exact hitch installed on another Outback, so I was familiar with what was needed. Instead of even discussing the request, the service agent (once again, L***a) immediately became argumentative and defensive--this is her style. Before work was even done, she already blamed me for errors in the result. At that point, I canceled the service and took my business to another dealership. Bottom Line: After 2.5 years of giving them multiple chances, First Team Subaru Norfolk has earned our lowest recommendation. Between poor communication, lack of technical confidence, dismissive and defensive customer service, inconsistent information, and outright dishonesty, this dealership has repeatedly proven to be unreliable. There are three other Subaru dealerships in the region. Even if it requires a longer drive, we strongly recommend choosing any of them over First Team Subaru Norfolk.

I brought my vehicle in for a simple oil change and quick maintenance before a long trip. I asked…read morethem to check a mild braking concern--nothing major, as the brakes had recently been replaced at another shop and inspected. I had never experienced any issues with this vehicle beyond a gas light, until brining it here. I initially received both a text and phone call stating the vehicle was fine and they could not duplicate my concerns. I also received a video showing the underside of my car - there were no leaks per the tech. When I mentioned that I would come by to demonstrate the braking issue myself, since I was going in a long trip, they suddenly decided to "take another look." Conveniently, right after that, I was told I now had a major brake fluid leak--one so severe the car was deemed unsafe and undrivable. This leak did not exist in the video they sent me nor was it present beforehand. What followed was back-and-forth discussion over an extremely inflated repair quote. Only after pushing back did someone else provide a more reasonable estimate, involving a repair rather than a full replacement of parts they had just worked on. Even then, I did not feel confident in their assessment, so I took the vehicle to my regular shop. This entire experience raises serious concerns about how inexperienced techs are handling customers' vehicles and quotes given. To make matters worse, they offered an insultingly low buy-back quote for my vehicle. Overall, this dealership has demonstrated a lack of transparency, professionalism, and care. Do NOT trust this dealership with your vehicle.