This is the 5th Subaru that I have purchased from Ken Taylor. Hopefully the last....but who knows. The Finane Manager, Eric informed me of all details during purchase process. Thank so much Ken Eric and First Team Subaru. read more

We've lived in Hampton Roads for 2.5 years and own two Subaru Outbacks. We bought one of them from First Team Subaru Norfolk because they had the trim/model we wanted, but we've avoided them the other time due to pushy sales tactics. This review, though, is specifically about their service department, which has been consistently disorganized and dishonest, with a particular service advisor who defaults to being defensive and argumentative. Our first bad experience was last year. I urged my wife not to write a negative review of her experience, but after today's interaction, I wanted to revisit it. Here's her story: "My 2016 Outback had a locked emergency brake and we had it towed to First Team because they were the closest. It took several days for them to figure out the problem, and it genuinely felt like no one knew how to fix it until one technician finally did. When I picked it up, the car had a strange musty smell. A few weeks later I brought the car back for its regular service and asked them to investigate the smell. I told the service agent (L***a) that I had to have my car back by 3 p.m. I dropped it off at 7:30 am and didn't get any update. I called repeatedly--no answer. At 5 pm I finally got a call saying my car was 'ready' and that a courtesy driver was on the way. I couldn't get there by then, so my husband Ubered there the next morning... only to be told the car wasn't ready and that the carpet had been removed entirely because they found water underneath it. For the next week, I had to chase them down daily for updates. The service agent L***a admitted she didn't know she was supposed to update me. I was given multiple contradictory explanations, including that it took '48 hours' for my carpet to dry outside the car. L***a's default is trying to convince the customer that they are wrong. When they finally said the car was ready, another service manager told me I was 'lucky' because they had just gotten a new cleaning product and mine was the first car they used it on. He warned it might smell like a pool for a few days. In reality, my car reeked of chlorine for six months. My husband said he could smell the chlorine in my hair every time I got out of the car. The car continues to have this smell today, albeit not as strong, one year later. When I received the car, my driver's seat presets were wiped and wouldn't reset. The manager and a technician couldn't figure out how to fix what they apparently broke when removing the seat. I was forced back into a loaner vehicle--even though earlier that day they pressured me to pick up the car because they 'needed' the loaner back. It was just one contradiction after another. Finally, anytime the driver side door was open, whether or not the car was on or off, the car would ding. I called the service department, and they recommended bringing the car in. But after my horrible experience, I couldn't bring myself to take my car to them again. We just looked up the fix online." Fast forward to today, I scheduled an appointment for a trailer hitch install and asked if the technician could slightly extend the bumper cutout to accommodate the bike-rack lock. I've had this exact hitch installed on another Outback, so I was familiar with what was needed. Instead of even discussing the request, the service agent (once again, L***a) immediately became argumentative and defensive--this is her style. Before work was even done, she already blamed me for errors in the result. At that point, I canceled the service and took my business to another dealership. Bottom Line: After 2.5 years of giving them multiple chances, First Team Subaru Norfolk has earned our lowest recommendation. Between poor communication, lack of technical confidence, dismissive and defensive customer service, inconsistent information, and outright dishonesty, this dealership has repeatedly proven to be unreliable. There are three other Subaru dealerships in the region. Even if it requires a longer drive, we strongly recommend choosing any of them over First Team Subaru Norfolk. read more

I brought my vehicle in for a simple oil change and quick maintenance before a long trip. I asked them to check a mild braking concern--nothing major, as the brakes had recently been replaced at another shop and inspected. I had never experienced any issues with this vehicle beyond a gas light, until brining it here. I initially received both a text and phone call stating the vehicle was fine and they could not duplicate my concerns. I also received a video showing the underside of my car - there were no leaks per the tech. When I mentioned that I would come by to demonstrate the braking issue myself, since I was going in a long trip, they suddenly decided to "take another look." Conveniently, right after that, I was told I now had a major brake fluid leak--one so severe the car was deemed unsafe and undrivable. This leak did not exist in the video they sent me nor was it present beforehand. What followed was back-and-forth discussion over an extremely inflated repair quote. Only after pushing back did someone else provide a more reasonable estimate, involving a repair rather than a full replacement of parts they had just worked on. Even then, I did not feel confident in their assessment, so I took the vehicle to my regular shop. This entire experience raises serious concerns about how inexperienced techs are handling customers' vehicles and quotes given. To make matters worse, they offered an insultingly low buy-back quote for my vehicle. Overall, this dealership has demonstrated a lack of transparency, professionalism, and care. Do NOT trust this dealership with your vehicle. read more

I had damage to outback's windshield that was covered by the warranty. I had called 3 times and left messages attempting to see the best way to get it resolved. After not receiving any calls back I went in person and had an extremely unhelpful service rep. They reluctantly agreed to file a warrant claim and said I should hear back in 24-48 hours. I have head nothing after a week. They have been extremely useless and I would not recommend them to anyone. read more

I purchased my car from the dealership. The sales person was wonderful to deal with. But in my five years of owning the car, the service department has been a huge negative. Three times they have charged me for work they either did not do or that my car did not need because it was just done. For example, charging me for a tire rotation and me realizing they never rotated the tires. Or, taking it in for the 90,000 mile checkup, which includes a brake inspection, but taking it in 30 days later and being told I need new brakes. Last time I took it in, they charged me for work they had already done and was not needed again because it's only done every 10,000 miles. When I complained to the Manager of the Service Department, he conceded the errors (as he had the other two times) and told me he wanted to do what he could to earn my business back. He said he would call me first thing the very next day. It's been months and I still have not heard from him. The lack of trust that I have in them to service my car properly and to keep my car safe far outweighs the benefits of their loyalty program. Watch your bills, watch your service history, and chalk your tires before you go in or you may very well get charged for work that was not done or not needed. read more

Firestone had told me I needed thousands of dollars worth of work done on my Subaru and FREAKED out because I had an aftermarket oil plug on my car- told me my plug was sketchy and said my entire oil pan was probably screwed. Anyways- First Team Subaru literally just saved me thousands. I don't need major work done, and I love that they send you a video of your car and state what they recommend for future appointments and send a document of those recommendations with quotes. They have a nice waiting area with a coffee maker, vending machine, TV, a place for kids to sit, and they even have a shuttle service if you want to leave. Honestly- This is the best experience I've personally had while getting services done to my car. Average wait time- 2 hours. That's pretty standard from my experience as well and that's about how long I waited. read more

Our Subaru Outback died in our driveway. First Team made the arrangements to have it towed to the Norfolk location. This was past their 'open' hours. A very capable Jeffrey located the car next day. Diagnosed the problems and supervised the putting of it all back together. Jeff kept us informed of the progress over the next couple of days. We greatly appreciated his positive attitude and knowledge read more

Offered four thousand dollars less than caravans for my trade a car with less than one thousand miles on it.

I have been going to the First team Subaru dealer in Norfolk as part of my truck purchase for 1 year. Free oil changes and tire rotations for $39. The first time I had my oil changed I had an appointment but despite that it took 2 1/2 hours. The second time it took 2 hours despite having an appointment. The third time ( 2 hour wait with appointment) they over torqued my lug nuts, how do I know? I had a flat tire and AAA had to break off 3 lugs nuts because of the over torquing . Just had my fourth oil change and after driving 5 miles and parking. When I came out I noticed a large puddle of oil under my truck. The entire underside of my truck was covered in oil. Not even free oil changes are worth this bafoonary. I'll be going somewhere else in the future and I recommend you do too. read more

I purchased my first Subaru a few years ago from First Team Norfolk because of their sales person and reputation of their cars. He was very unlike all the other sales people I had spoken to. No games ... no high pressure tactics ... no trying to sell you all kinds of crap you don't need. The experience was ALMOST pleasant :) Anyway still have my Subaru and took it in early today for state inspection. Went to wait for their shuttle service. About 25 mins later someone called my name which I thought was for my ride to work BUT they had actually finished the inspection. It doesn't happen like this every time but what does is great service and great people there. Thank you First Team and to Eric for getting me to work on time today. read more

I am beyond pissed off after finding a car on line then get them to get my credit approved and inform them I am on my way to sign the paperwork and pick up the car only to find someone test driving it when I arrive and also told that the other person had 1 st right of refusal holy grail of a back stab after driving over a hour to get there my name is Mark Goltare if you want to verify this read more

Unfriendly. The rear differential seal failed. Took the car in for repair. They did not have the part, they said it would take a couple of days to get, and they charged us for "diagnostic work". We asked for a refund, but they were very unsympathetic. We were visiting Norfolk so we could not stay to get the car fixed. When we got home, the local Subaru dealer fixed the rear differential seal with no problems and gave us exemplary service. First Team Subaru of Norfolk gives Subaru a bad reputation. read more

since yesterday and today I have called the service department 22 times without anyone other than the receptionist answering... I have also asked to speak with managers, sales people, or anyone that would pick up the phone... -all with no luck. My last resort was to leave a note for the general manager an hour ago and he has yet to call me back. I guarantee if I was to walk in there to buy a car they'd be all over me like a rabbit dog but now that I purchased two cars I'm a second class citizen. read more

First Team Subaru Norfolk - This is a screenshot of the 16 calls I made today without speaking to a single person other than the receptionist - Car Dealers Near Me - Norfolk, Virginia

I had a terrible experience with First Team Subaru of Norfolk. Despite scheduling my service appointment in advance, I was met with extremely long wait times--much longer than what I was initially told. There was a complete lack of transparency throughout the entire process, with no updates or clear communication about the delays. I arrived on time to my scheduled service appointment and after 1 hour and 1/2 they still hadn't started the service on my vehicle. When I asked for the service manager, Mr. Hoke was nowhere to be found. I expect much better service from a dealership that I trust with my vehicle read more

*I didn't buy a car from here* but this is what happened. I needed a car and thanks to Rona, it's hard to find one. They know this. I did my research, priced what I wanted on line and came in to buy since the salesmen were nice and helpful. The manager- Dave? Mike? Very friendly. Said he's gonna take care of me. They started with "I'm surprised this is still on the lot. You better get this now because it'll be gone in a week". Warning 1. Told them I don't need the car right this second. They price out the vehicle and throw on a 1500$ climate package and 75$ for remote start. Told them again. Your car is 3k more than what online Subaru said! They refused to come down on price so I walked right out that door! Subaru doesn't have a climate package. That was made up! I get we're all in the business to make money but that was plain fraud! Go down the street to the other dealership! They really will take care of you there! read more

I scheduled my 6 month checkup and pretty much thought my light for some update that was similar to a recall was going to attached. The appointment was for 3p. And I came straight from work so I got there at 230. I was greeted by a lady who told me it would take 1hr 45 minutes to 2 hrs. Ive been very sick so the wait seemed a bit much but I waited. 2 hrs passed and I was told at the service desk that oh god no these updates can take 3 to 4hrs. There was no check ins, I was left alone in the waiting area. I had to check in twice. At 617 I was told my update was more tha. 1/2 way done and that she wasn't sure if it was wifi.. I was flattened. So I went up to the very front desk intending to give him an earful but after 4 hrs waiting I just got very upset and asked for a loaner car even though I had been told I didn't have one. He went off to find one and All of a sudden I was told my car was ready and I was handed the keys. Without apology or explanation..told to feel better. I bought my car here and I will never return. For service, car buying, for anything. I am done. ​​​ read more

My Subaru has 8,000 miles and the service rep texted me to tell me I will lose my free oil changes etc., as well as any other warranty from Subrau will not be honored. I have tried to contact the service department by phone (no one answers), by chat and on line without success. I believe Subaru is a great product. However, they do not have the resources to service what they sell. Look elsewhere that First Team. read more

Filters and Topics All Shopping Images Videos News Forums Maps Books Flights Finance Search tools Feedback Results for  Home:   Norfolk, VA 23508   Use precise location Search Results First Team Subaru Norfolk 4.5 (396) Subaru dealer in Norfolk, Virginia ‧ Open 91+ Overview Vehicles Reviews By owner Photos Products About Main Results Reviews from the web Carfax4.7/5153 reviewsFacebook4.1/530 votesCar Gurus4.4/538 reviews Google review summary 4.5 (397) Reviews All questions44 finance29 test drive20 oil20 +6 Sort by Most relevant Newest Highest Lowest D d 2 reviews Initially taken in to check the automatic feature on the driver side, service technician Laura states that there is not a Subaru oem motor and regulator in door after previous reinstallment. Proceeds to upsell a subaru motor and regulator. ... More Frank Villalobos 27 reviews·4 photos 2 months ago Katie G in service is what the standard should be in the dealer car service industry. My Subaru was throwing some random codes that would turn on but then turn off by the time I would get the vehicle to the dealer. This was affecting my ... More First Team Subaru Norfolk (Owner) 2 months ago Thank you for taking the time to share your experience with Katie, Frank! We are so happy to hear she was able to assist you in getting your vehicle serviced. Brian Racey 12 reviews a week ago NEW The staff was very friendly, helpful and polite. The actual service however was pretty ridiculous. If you're looking for an oil change/tire rotation in less than two hours I would suggest you try another dealership. It took two and a half ... More 1 Mark Nazareno 5 reviews·2 photos 5 months ago I was in the market for a new car to replace a car that I lost in a wreck weeks prior. Only car that I wanted was a Subaru WRX. As soon as me and my father arrived at the dealership, we were greeted and welcomed at the door by everybody. I ... More First Team Subaru Norfolk (Owner) 5 months ago Thank you for sharing your experience, Mark! We're so happy to hear you are loving your new ride! People also ask Where does Subaru rank in cars? Is Subaru owned by Toyota? Why is Subaru the best? Feedback Web results First Team Subaru Norfolk https://www.firstteamsubarunorfolk.com ' ... Norfolk Subaru Dealer Reviews A very pleasant experience. Keith was knowledgeable, attentive, and not at all pushy. He made it the least stressful visit to a car dealership I've ever had. Cars.com https://www.cars.com ' Dealers First Team Subaru Norfolk Sep 22, 2023 -- A very pleasant experience. Keith was knowledgeable, attentive, and not at all pushy. He made it the least stressful visit to a car dealership I ... Carfax https://www.carfax.com ' Reviews-... First Team Subaru Norfolk Dealership, VA Our experience at First Team Subaru was great. Everything went smooth. We got exactly the vehicle we wanted. We are very happy leave a review Leave a review for us! First Team Subaru Norfolk serving Virginia Beach, Norfolk, Portsmouth, and Chesapeake. Facebook · First Team Subaru Norfolk 1.3K+ followers First Team Subaru Norfolk - Car dealership firstteamsubarunorfolk.com. . Rating · 4.1 (36 Reviews). First Team Subaru Norfolk. 1d . . Outbacks, Crosstreks, Ascents and more ... 4.1 (30) DealerRater https://www.dealerrater.com ' dealer First Team Subaru Norfolk - Dealership Ratings 3 Reviews of First Team Subaru Norfolk - Service Center, Subaru, Used Car Dealer Car Dealer Reviews & Helpful Consumer Information about this Service Center ... CarGurus.com https://www.cargurus.com ' Cars First Team Subaru Norfolk - 131 Cars for Sale Very professional and knowledgeable salesman. Negotiations were easy and price for trade in was reasonable. Strongly recommend purchasing your ceeds to upsell a subaru motor and regulator. Called back to double check and she was wrong, an oem part was installed. She then proceeds to state the mirror adjuster and feature are broke. After several calls, Laura is unable to email time stamped proof of the adjuster was broke before the service. Immediately take the car back for another service tech and his team to fix the adjuster only to find out they cannot fix the knob and I have to be rescheduled for something Laura and her team broke. Multiple reminders about the follow up appointment. Piss poor award toto Hoke the service manager and his technician Laura. read more

Took my wrx in for the state inspection and i can't thank Tyler enough that man deserves a raise and more for his customer service and appreciation. His communication level even with helping to fix vehicles and doing diagnostics from over the phone was impressive as well. 5 stars just from him alone. read more

First Team Subaru Norfolk - Car Dealers Near Me - Norfolk, Virginia

Karen Baker was Awesome!! She made buying my Forester Wilderness very easy. She is very hands on. The whole staff very professional and friendly. read more

This place is exceptionally clean and efficient with their work. All the workers there are happy and ready to help, making the whole experience great! (Especially John and Trey, ask for them). read more

I've had great experience with Service. Maddi is super professional and helpful. She definitely enhanced my experience! Highly recommend.

Been going here for over 4 years now and the quality has consistently gone downhill. Last appointment for an oil change and 30k mile inspection took over 4.5 hours. I waited in the shop and watched 8 people who came in after me leave until I was the only one there. Dropped my car off again for a multipoint inspection and oil change and it took 6 hours, with no updates. I had asked for it to be done by 1200. Called at 1315 and they said they were just "wrapping it up" and so I asked if they could send the shuttle. At 1345, received a call that it was done and asked if I wanted a shuttle. I'm sure everyone who came in after me today waited over 6 hours to get their car back. Horrible communication and they nickel and dime you for stupid services. read more

Mixed feeling about their OIL CHANGE FOREVER. There is a requirements to get free oil change, which saids to perform ALL manufacture recommended services. That means you have to pay every time when they say it is time to change or replace parts, or you won't get free oil change. Their service is not cheap. I would probably get oil change somewhere else, so I don't get pressured to buy their ALL recommended service. When I bought Honda at their next door, free oil change came along without any requirements, and it was REAL FREE OIL CHANGE. read more

Worst experience in my car leasing journey. Feel like I dealt with people with no knowledge what so ever and even finance folks in the dealership don't know how to read a loan application. Without going through the same, they not only pull my credit and came back with apologies that they won't be moving forward. Lease was for my son who is a student. Initially they mentioned one of us has to co-sign and we agree to it. Filled the applications, they pulled the credit. Callee and told we have to do one payment lease since my son is a student. Note, This information was available from the start of the discussion plus on credit application. Fine, while I was super pissed , agree on single payment, now the jokers are saying bank won't do even a single payment which is totally bizarre. I bet they screwed up somewhere or don't know how to deal with this situation. Suggest to stay away or make sure they know the facts before they pull any credit or run away with your money. Finance person was Paul and Salesperson was Mike, just in case if they are reading this review, you wasted half of my day with your ignorance. Find another job since it clearly not working for you. read more

This place was great! David was helpful & friendly in the sales process, and (Mike I think?) was also great in finishing the finance portion. Very happy with my purchase!! read more

Wife and I stopped by to check out a new Subaru Outback and were greeted shortly after pulling into the lot. I've always purchased out of state due to local prices and dealerships' customer service in the area being subpar at best. However, I've got nothing but highest praise for this visit! Karen was supremely helpful, very knowledgeable on the car and features and was never pushy. She was very straight forward and offered great advice on my trade and future purchase options. If you do go to this dealership (and you should) make sure to do yourself a favor and seek her out. read more

Purchased a 2023 Crosstrek here on September 2, 2022. My purchase decision was based on Consumer Reports ranking the Crosstrek as top of its class (compact SUV). The salesperson was great, the whole team was great. I felt like I was treated fairly and with respect. I have to say, now that I've had the car for a couple months, I love it too. read more

My Subaru is MELTING...I have gone through 3 driver's side view mirrors and the dealership/Subaru of America have told me that it must be sunlight reflecting off a building. I am so disappointment that neither the dealership or Subaru of America are willing to help me resolve this problem and at this point, since the mirror is still actively melting, I am afraid it is going to catch on FIRE. read more

First Team Subaru Norfolk - Car Dealers Near Me - Norfolk, Virginia

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I had an appointment on 16 December 2024 at 1:45 PM. I arrived at 1:30pm and was checked in shortly thereafter. I was going to get an oil change, throttle body cleaning, tire rotation, and to check out a drive train noise. I told them I would wait and was told it would take a couple of hours. After about an hour I took a walk around the lot and found my car. Nothing had been done. Came back an hour later, nothing had been done. About 30 minutes later found my car in the same location. Asked the service advisor what was going on with my Forester and got the deer in the headlights look. It seems they never took the paperwork back to the service department. When asked what they had accomplished in the 3 hours they had my vehicle the service advisor said he had no clue. When asked why nothing was done he said they were busy. Other customers came in and out while I was waiting so that was a lie. Everyone makes mistakes but if you lie about a small mistake why would I ever believe you about anything else you say? read more

I purchased both of my Subarus from Perry Subaru and transitioned my service over to First Team Subaru in Norfolk once the ownership switched. There were some growing pains and adjustments but I'm super lucky to have great maintenance customer reps like Mike Hoffman and especially Kaitie Griffiths who always help me out when I'm here to service my vehicles. Highly recommend to see Mike or Kaitie when you need help. They treat you like family and are super helpful and responsive. I'm deducting stars only because the junior mechanics were careless during a previous oil change and left oil on top of the engine block which eventually leaked onto my brand new driveway but Mike came out himself personally and cleaned it up with a technician. read more

I visited the service department for the second day in a row because in their haste to get me out of the service department yesterday the representative failed to give me my credit receipt. When I got home yesterday after getting my battery replaced I noticed I was now having a problem with the drivers side front window. When I returned to the service department this morning my original service rep was not available. Another rep named Erik stepped up without asking and provided my credit receipt and trouble shooted my window making recommendations before getting it working right and once again sending me on my way as a happy customer. read more

Sad to say I was very disappointed in the communication and understanding of this facility this past weekend. My mother decided to get my Jeep Grand Cherokee 2005 inspected here and they found 3 things wrong with the vehicle - windshield wipers, alignment, and needing to order parts/repair something related to the alignment. We dropped the car off at 9am on Saturday morning. We were told the car would be ready on Monday by close of business. My mother calls this morning (Monday) and they say the car will be ready at 3:30pm. We get there and they say they are finishing up the alignment and that it should be roughly around 40 minutes. 3 hours later, at 6:15 we are still waiting after receiving no direct communication from them besides my mother getting up to ask for updates. Clearly, after waiting for 3 hours, we are frustrated as they kept telling us they were test driving, doing the windshield wipers, and putting the sticker on. Changing windshield wipers and adding a sticker shouldn't take more than 30 minutes. We sat for another 45 minutes after they told us that. When we finally received the car and went up to pay I asked if there could be a discount provided for the wait and I was informed that "unfortunately no". I asked for an explanation as to why the car took so long and they said that they aren't experienced with Jeeps and that the alignment took longer than expected. That's fine, I can understand that as they are a suburu facility. However, not communicating that this would be a longer service, not updating us as things unfolded, AND waiting until the last few hours to complete 2/3 service requirements is below par. My mother planned to have her suburu serviced and I would've at least liked them to offer a discount on a future visit for the inconvenience. After hearing the lack of care, I recommended that she go somewhere else as they clearly have no care for communication and the patience of their customers. This is a place we've been coming to for years, but if you can't service a Jeep or mention that it will take longer, say that. There's no reason we should've been told the car was ready at 3:30pm and be stuck waiting for another 3 hours. We are very disappointed. I will give them two stars for doing the work and being very polite before hand but you wont see me returning back there. read more

We've been going here for over 2 years since our first maintenance. Recently, they changed their name from Perry to first team without any notice to their customers. We had a maintenance scheduled under Perry and were seen by first team Subaru because the scheduling still transfered over? But to my surprise the coupon we were given did not (mind you we got it 2 days before the appointment and it did not expire, and there's no other subaru in the area) For the 30k miles maintenance, the person gave me a price sheet and it said $360 on it, but then I was told it's actually $400 because they changed ownership ... Then maybe they should change the price sheet and stop using Perry's price sheet if they're not going to honor anything from them. My oil change and tire rotation and balance took over 2.5 hours. I was charged more than the Perry pricing sheet. It's safe to say we re never going back here again. this was a complete waste of my time. What a great start to their new ownership. read more

I went to another local Hampton Roads Subaru Service for a broken part on my fairly new Subaru that I discovered was suddenly broken after they fixed another unrelated issue on my car- the other Service Center told me my part I needed would probably take at least 2 weeks to get there and I would have to wait until the part came in to get my Subaru repaired. They assured me they would call when my part came in. Well, 2 weeks passed and I did not hear from them so I called them and they told me the part was on back order and they said Subaru HQ was on Backorder nationwide. I waited another 2 weeks, called again and got the same story. I decided to call First Team to see if they could get the part (knowing it was on backorder) I expected to hear the same story. I spoke to Danny in the parts department and he said he didn't have the part I needed but, said he would give me a call back if he was able to locate one. To my great surprise, less than 30 minutes after I called, Danny called me back and said he located a part in New York and could get it to his shop in less than a week. It was a miracle! He made the impossible happen. Long story short, Danny said he would hold the part there and I could make an appointment to get the new part installed at First Team. In less than a week I was able to get the failed part ordered and installed. MANY THANKS TO DANNY AT FIRST TEAM!! First Team went the extra mile to solve my problem - that level customer service is rarely seen these days. The Service Team that did the repair were top notch, also. Thank you Kaitlin for helping make sure that everything went smoothly for me with my Insurance/Warranty claim, as well. Your great customer service is very much appreciated. read more

If I could give zero stars I would. My husband purchased a used car from this dealership over a month ago. They have been giving my husband the run around on why the DMV has not received the title number yet. He's been given two sets of temporary 30 day tags and two sets of hard tags, none of which the DMV have a record of. How is this possible? That's because the dealership never even got the title from the seller of the used vehicle before they sold it to my husband. The finance manager Paul has been giving my husband the run around and stopped taking his calls and stopped returning them. He keeps brushing my husband off like no biggie, it will get handled. On the other hand, the other finance manager Eric has been more helpful than anyone at this dealership. He actually told us what has been going on while everyone else was trying to keep it from us. We have been trying to get in touch with the General Manager but every time we call we're told he's not available. We plan to go to the dealership face to face and demand some answers. We have purchased more vehicles than the average consumer in our lifetime and this is by far the most unprofessional handling of EVERYTHING. Communication, paperwork, everything. Maybe we need to file a complaint with the State Attorney General to be taken serious. Absolutely ridiculous. *UPDATE* My husband went to the dealership and spoke with the used car manager. He could see the GM sitting at his desk. First he told my husband they have 60 days to straighten out the title work, when in fact it's 30. We know it's 30 because we spoke to DMV. Long story short he makes a phone call, comes back and says he will have my husbands check tomorrow for the vehicle. Now, as the GM of a dealership you would think he would come over and speak to my husband after all the mess he's been through. But nope. The GM didn't speak to my husband at all. I would never do business with this dealership again, ever. read more

Customer service is ok. If you walk in don't expect to be greeted by anyone. Once you are noticed, (even if you have an appointment) the service is very monotone and will take a while. The service on my car has always been exceptional. If customer service doesn't matter to you. I totally recommend getting your vehicle service there. Hope this helps read more

I bought a 2023 Crosstrek from First Team and was so very impressed with the follow through and service I received. Noah was the sales associate I worked with. I waited three weeks for my car to arrive and he kept me regularly updated on the arrival status. Additionally, he answered all texts I sent promptly. I received a good trade-in value for my 2016 BMW. The sales process was organized and efficient with the team of support employees offering added assistance as questions arose. I was impressed with the overall sales experience. read more

The family bought a 2019 ascent here and we are happy with the car and price (NFCU Military pricing program).. my two star deduction is because the service department is perplexing. My recent beef was the week after I had my regular oil change/service I had to come back for another appointment to fix a recall that may take 4 hours. Team member comes out after an hour, they are all done but she holds my air filter and it's dirty. $50 for a new one. Listen I can get this off the Subaru website for $15 and your charging me $35 labor to install it?? You install that dirty one for free.. connect the dots here.. read more

The service department is OUTSTANDING! Jordan and all the team members consistently treat me (and my vehicle) with amazing customer service, and they don't recommend repairs that aren't needed. Today, the culprit of the air bag light coming on was a water bottle rolling under the seat. They removed the water bottle, assuaged my fears, and sent me on my way without charging a diagnostic fee. Thank you, Perry Subaru, for always being so ethical and expedient! read more